Introducing the OfficeServ-500 System. 2 Designed and built by Samsung with the same ingenuity as in their world respected cell phone designs. Connect.

Introducing the OfficeServ-500 SystemIntroducing the OfficeServ-500 System

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Designed and built by Samsung with the same ingenuity as in their world Designed and built by Samsung with the same ingenuity as in their world respected cell phone designs.respected cell phone designs.

Connect to your corporate office over the internet/intranet with a phone Connect to your corporate office over the internet/intranet with a phone that has the same lights, buttons and features as the one on your desk.that has the same lights, buttons and features as the one on your desk.

50+ branch locations each with 500+ phone users can connect back to 50+ branch locations each with 500+ phone users can connect back to a corporate centralized operator or voicemail system.a corporate centralized operator or voicemail system.

Managers can view real time data showing all calls made in and out, Managers can view real time data showing all calls made in and out, from who and to whom, including average times on hold for all call from who and to whom, including average times on hold for all call groups, all done remotely across the internet/intranet.groups, all done remotely across the internet/intranet.

A cordless phone(Samsung designed) can connect through wireless A cordless phone(Samsung designed) can connect through wireless ethernet and handshake over multiple access points over large areas.ethernet and handshake over multiple access points over large areas.

Remote system programming for all functions of this system can be Remote system programming for all functions of this system can be done across the internet/intranet.done across the internet/intranet.

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Одноблочная системаОдноблочная система

Расширяется до 3 блоковРасширяется до 3 блоков

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ПолнофункциональныеПолнофункциональныеIP телефоныIP телефоны

ITP 5021DITP 5021D ITP 5021LITP 5021L

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Телефоны серии ITPТелефоны серии ITPТелефоны серии ITPТелефоны серии ITP Full feature functions on private or public IP networksFull feature functions on private or public IP networks

– Paging (internal or external)Paging (internal or external)– DSS/BLFDSS/BLF– UCD Group membersUCD Group members– Time and Date displaysTime and Date displays– Same call progress and softkey displays as digital keysetsSame call progress and softkey displays as digital keysets– User programmable features the same as the digital keysetsUser programmable features the same as the digital keysets– Standard KP features such as CB, FWD, DND etcStandard KP features such as CB, FWD, DND etc..

No public static IP address required at the remote locationsNo public static IP address required at the remote locations– Static IP addresses are required at the main for the MCP2 and Static IP addresses are required at the main for the MCP2 and

each MGI intended for public useeach MGI intended for public use

Multiple remote stations behind one remote routerMultiple remote stations behind one remote router

Switched hub port on ITP allows 10/100BaseT connection Switched hub port on ITP allows 10/100BaseT connection to support ITP and a PC or IP device (one-stop wiring)to support ITP and a PC or IP device (one-stop wiring)

Built in recording jack on the ITP 5012LBuilt in recording jack on the ITP 5012L

Full feature functions on private or public IP networksFull feature functions on private or public IP networks– Paging (internal or external)Paging (internal or external)– DSS/BLFDSS/BLF– UCD Group membersUCD Group members– Time and Date displaysTime and Date displays– Same call progress and softkey displays as digital keysetsSame call progress and softkey displays as digital keysets– User programmable features the same as the digital keysetsUser programmable features the same as the digital keysets– Standard KP features such as CB, FWD, DND etcStandard KP features such as CB, FWD, DND etc..

No public static IP address required at the remote locationsNo public static IP address required at the remote locations– Static IP addresses are required at the main for the MCP2 and Static IP addresses are required at the main for the MCP2 and

each MGI intended for public useeach MGI intended for public use

Multiple remote stations behind one remote routerMultiple remote stations behind one remote router

Switched hub port on ITP allows 10/100BaseT connection Switched hub port on ITP allows 10/100BaseT connection to support ITP and a PC or IP device (one-stop wiring)to support ITP and a PC or IP device (one-stop wiring)

Built in recording jack on the ITP 5012LBuilt in recording jack on the ITP 5012L

Connects to Connects to 802.11b wireless 802.11b wireless

access points access points over large areasover large areas

Fully Featured Fully Featured wireless IP phonewireless IP phone

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Svmi-16ESvmi-16E

Providing 16 ports and up to 1000 mailboxes for your iDCS 500 System. The SVMi provides multi-language support for up to 9 languages, fax-on-demand and a comprehensive set of features unlike any other voice processing system in the market today. This "in-skin" system combined with the functionality of Samsung's iDCS product offers rich business systems to propel your company into the future.

Integrated Voice Processing Platform for the OfficeServ 500

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VoIP IP NetworkingVoIP IP NetworkingVoIP IP NetworkingVoIP IP Networking

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System IP NetworkingSystem IP NetworkingSystem IP NetworkingSystem IP Networking

OfficeServ-500 systems can communicate via IP OfficeServ-500 systems can communicate via IP media to provide voice and feature transportmedia to provide voice and feature transport

MCP2 to MCP2 data connections support system(s) MCP2 to MCP2 data connections support system(s) status communicationsstatus communications

MGI to MGI data connections support voice and data MGI to MGI data connections support voice and data communications communications

OfficeServ-500 systems can communicate via IP OfficeServ-500 systems can communicate via IP media to provide voice and feature transportmedia to provide voice and feature transport

MCP2 to MCP2 data connections support system(s) MCP2 to MCP2 data connections support system(s) status communicationsstatus communications

MGI to MGI data connections support voice and data MGI to MGI data connections support voice and data communications communications

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Networking FeaturesNetworking FeaturesNetworking FeaturesNetworking Features Transparent DialingTransparent Dialing

Calling and Called Number DisplayCalling and Called Number Display

Call Progress Display (Transfer, Recall, Busy, etc.)Call Progress Display (Transfer, Recall, Busy, etc.)

Route Optimization (release link)Route Optimization (release link)

Centralized Operator and Voicemail (no CTI link operator)Centralized Operator and Voicemail (no CTI link operator)

Caller ID Transfer between systemsCaller ID Transfer between systems

Call Forwarding - All, Busy, No AnswerCall Forwarding - All, Busy, No Answer

Station Camp-onStation Camp-on

Call Barge-inCall Barge-in

Callback (busy/no answer)Callback (busy/no answer)

DND and DND OverrideDND and DND Override

Transparent DialingTransparent Dialing

Calling and Called Number DisplayCalling and Called Number Display

Call Progress Display (Transfer, Recall, Busy, etc.)Call Progress Display (Transfer, Recall, Busy, etc.)

Route Optimization (release link)Route Optimization (release link)

Centralized Operator and Voicemail (no CTI link operator)Centralized Operator and Voicemail (no CTI link operator)

Caller ID Transfer between systemsCaller ID Transfer between systems

Call Forwarding - All, Busy, No AnswerCall Forwarding - All, Busy, No Answer

Station Camp-onStation Camp-on

Call Barge-inCall Barge-in

Callback (busy/no answer)Callback (busy/no answer)

DND and DND OverrideDND and DND Override

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Unique networking possibilitiesUnique networking possibilitiesUnique networking possibilitiesUnique networking possibilities

Ability to operate under two networks (Private & Public)Ability to operate under two networks (Private & Public)

NAT router with support for multiple reservations required for NAT router with support for multiple reservations required for Private & Public supportPrivate & Public support

Whenever traversing between Private and Public, MGI Whenever traversing between Private and Public, MGI channels must be used.channels must be used.

Ability to receive VoIP trunk calls from the Private network Ability to receive VoIP trunk calls from the Private network and/or public network.and/or public network.

Ability to operate under two networks (Private & Public)Ability to operate under two networks (Private & Public)

NAT router with support for multiple reservations required for NAT router with support for multiple reservations required for Private & Public supportPrivate & Public support

Whenever traversing between Private and Public, MGI Whenever traversing between Private and Public, MGI channels must be used.channels must be used.

Ability to receive VoIP trunk calls from the Private network Ability to receive VoIP trunk calls from the Private network and/or public network.and/or public network.

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• The MCP 2 and MGI cards support both private IP address and public IP address.

• A static public address will be required for the MCP 2 card and one static public address for

every MGI card that needs to be exposed to the public network.

• In the case where a public ITP is in conversation with a TDM keyset, then a single codec will be used. In the case where a public ITP is in conversation with a private ITP, then two codecs will be used.

• The MCP 2 and MGI cards support both private IP address and public IP address.

• A static public address will be required for the MCP 2 card and one static public address for

every MGI card that needs to be exposed to the public network.

• In the case where a public ITP is in conversation with a TDM keyset, then a single codec will be used. In the case where a public ITP is in conversation with a private ITP, then two codecs will be used.

Unique networking possibilitiesUnique networking possibilities

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Private / Public LAN/WANPrivate / Public LAN/WAN

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VoIP IP H.323 Trunk CallsVoIP IP H.323 Trunk CallsVoIP IP H.323 Trunk CallsVoIP IP H.323 Trunk Calls

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VoIP IP H.323 Trunk CallsVoIP IP H.323 Trunk CallsVoIP IP H.323 Trunk CallsVoIP IP H.323 Trunk Calls

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ITP PhoneHardwareITP PhoneHardware

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MCP 2 CardMCP 2 Card

ITP 5021D KeyphonesITP 5021D Keyphones ITP 5012L KeyphonesITP 5012L Keyphones

MEDIA GATEWAY INTERFACE-2 (MGI 2)MEDIA GATEWAY INTERFACE-2 (MGI 2)

MEDIA GATEWAY INTERFACE-3 (MGI 3)MEDIA GATEWAY INTERFACE-3 (MGI 3)

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Main Control Processor-2 Main Control Processor-2 (MCP 2)(MCP 2)

• 32 Bit Motorola MC68360 @ 50MHz

• 1 Mbyte Boot FlashROM

• 32 Mbytes DRAM

• 4 Mbytes SRAM (SuperCap backed up for customer database)

• Includes LAN board functionality (RJ45 10/100 connector on MCP 2 face)

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• SYSTEM IP ADDR: Specifies the IP address for the MCP2 card.

• SYSTEM GATEWAY: Specifies the designated LAN gateway IP address used for contacting IP devices beyond the local network subnet.

• SYSTEM NET MASK: Specifies the IP subnet mask. This parameter is used by the system to calculate the range of IP devices (subnet) that are within “direct reach” of the MCP2 (without having to go through the designated network IP gateway).

MCP2 Card IP SettingsMCP2 Card IP Settings

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ITP PhoneITP Phone

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OfficeServ ITP-5021D PhoneOfficeServ ITP-5021D PhoneOfficeServ ITP-5021D PhoneOfficeServ ITP-5021D PhoneITP-5021D IP KeysetITP-5021D IP Keyset

Built-in SpeakerphoneBuilt-in Speakerphone 21 programmable keys with tri-colored LEDs.21 programmable keys with tri-colored LEDs. 32 character LCD display (2x16) with 3 32 character LCD display (2x16) with 3

associated soft keys and a scroll key.associated soft keys and a scroll key. UP/DOWN buttons for digital control of speaker, UP/DOWN buttons for digital control of speaker,

and handset and ringer volume.and handset and ringer volume. 8 selectable ring tones8 selectable ring tones Desk or wall-mounted.Desk or wall-mounted. ITP keyphones provide full iDCS keyphone ITP keyphones provide full iDCS keyphone

functionality locally or remotely on an IP network functionality locally or remotely on an IP network Supported Codec’s are Supported Codec’s are

G.711 (64kbps)G.711 (64kbps) G.729A (8kbps)G.729A (8kbps)

Supports DHCP.Supports DHCP. PPPoE (Point to Point Protocol over Ethernet) PPPoE (Point to Point Protocol over Ethernet)

ISP Authentication supportISP Authentication support User ID and password required for system User ID and password required for system

registration registration ITP’s are equipped with their own PC Ethernet ITP’s are equipped with their own PC Ethernet

switch portswitch port

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OfficeServ ITP-5012L PhoneOfficeServ ITP-5012L PhoneOfficeServ ITP-5012L PhoneOfficeServ ITP-5012L Phone ITP-5012L is a large LCD display keyphone.ITP-5012L is a large LCD display keyphone. The large display features interactive soft keys The large display features interactive soft keys

to navigate through system keyphone to navigate through system keyphone features.features.

The LCD display is a four inch silver screen.The LCD display is a four inch silver screen. The large display supports a visual status bar, The large display supports a visual status bar,

title bar, Icons associated with 12 selection title bar, Icons associated with 12 selection buttons and call aid graphics.buttons and call aid graphics.

The LCD also indicates incoming call The LCD also indicates incoming call parameters via Icons.parameters via Icons.

Other traditional buttons such as Transfer, Other traditional buttons such as Transfer, Hold, Speaker, Volume control, Redial, Hold, Speaker, Volume control, Redial, Conference make the ITP 5012L truly Conference make the ITP 5012L truly functional.functional.

In addition to the standard keyphone keys the In addition to the standard keyphone keys the navigation button also allows scrollingnavigation button also allows scrolling though though various keyphone parameter and menus.various keyphone parameter and menus.

99 programmable “Soft” Keys99 programmable “Soft” Keys LAN in and PC out connectionsLAN in and PC out connections Audio Record JackAudio Record Jack

•30 Number Incoming Call Log

•30 Number Outgoing call Log

•1000 Entry Phone Book

•Multi-Function Electronic Diary

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ITP Series KeyphonesITP Series KeyphonesITP Series KeyphonesITP Series Keyphones

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Connectivity between ITP and ITP Phones: ( No MGI ) Needed.

Connectivity between ITP and ITP Phones: ( No MGI ) Needed.

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MEDIA GATEWAY INTERFACEMEDIA GATEWAY INTERFACE

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MEDIA GATEWAY INTERFACE-2 (MGI 2)MEDIA GATEWAY INTERFACE-2 (MGI 2)MEDIA GATEWAY INTERFACE-2 (MGI 2)MEDIA GATEWAY INTERFACE-2 (MGI 2)

Virata Nitrogen 210-80 32 bit processor @ 80 MHz with 8Mb Virata Nitrogen 210-80 32 bit processor @ 80 MHz with 8Mb DRAM 2Mb FROMDRAM 2Mb FROM

Counts as 8 Station Power UnitsCounts as 8 Station Power Units

Up to 5 MGI 2 cards per CabinetUp to 5 MGI 2 cards per Cabinet (If there are no MGI 3 cards)(If there are no MGI 3 cards)

16 channels per card by default16 channels per card by default

Supported compression Codec’s are G.711 (64kbps) and Supported compression Codec’s are G.711 (64kbps) and G.729A (8kbps)G.729A (8kbps)

Channels can be used for IP trunks, IP stations, and/or IP Channels can be used for IP trunks, IP stations, and/or IP networkingnetworking

Virata Nitrogen 210-80 32 bit processor @ 80 MHz with 8Mb Virata Nitrogen 210-80 32 bit processor @ 80 MHz with 8Mb DRAM 2Mb FROMDRAM 2Mb FROM

Counts as 8 Station Power UnitsCounts as 8 Station Power Units

Up to 5 MGI 2 cards per CabinetUp to 5 MGI 2 cards per Cabinet (If there are no MGI 3 cards)(If there are no MGI 3 cards)

16 channels per card by default16 channels per card by default

Supported compression Codec’s are G.711 (64kbps) and Supported compression Codec’s are G.711 (64kbps) and G.729A (8kbps)G.729A (8kbps)

Channels can be used for IP trunks, IP stations, and/or IP Channels can be used for IP trunks, IP stations, and/or IP networkingnetworking

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MEDIA GATEWAY INTERFACE-3 (MGI 3)MEDIA GATEWAY INTERFACE-3 (MGI 3)MEDIA GATEWAY INTERFACE-3 (MGI 3)MEDIA GATEWAY INTERFACE-3 (MGI 3)

NetARM KS32C50100 32 Bit processor @ NetARM KS32C50100 32 Bit processor @ 50MHz with 16Mb DRAM up from 4Mb50MHz with 16Mb DRAM up from 4Mb

Will not require Station Power UnitsWill not require Station Power Units

Up to 2 MGI-3 cards per CabinetUp to 2 MGI-3 cards per Cabinet

8 channels per card by default (16 with ITMD 8 channels per card by default (16 with ITMD daughterboard)daughterboard)

Supported compression Codec’s are G.711 Supported compression Codec’s are G.711 (64kbps), G.729A (8kbps), G.729, G.723 and (64kbps), G.729A (8kbps), G.729, G.723 and T.38 (facsimile)T.38 (facsimile)

Channels can be used for IP trunks, IP Channels can be used for IP trunks, IP stations, and/or IP networkingstations, and/or IP networking

NetARM KS32C50100 32 Bit processor @ NetARM KS32C50100 32 Bit processor @ 50MHz with 16Mb DRAM up from 4Mb50MHz with 16Mb DRAM up from 4Mb

Will not require Station Power UnitsWill not require Station Power Units

Up to 2 MGI-3 cards per CabinetUp to 2 MGI-3 cards per Cabinet

8 channels per card by default (16 with ITMD 8 channels per card by default (16 with ITMD daughterboard)daughterboard)

Supported compression Codec’s are G.711 Supported compression Codec’s are G.711 (64kbps), G.729A (8kbps), G.729, G.723 and (64kbps), G.729A (8kbps), G.729, G.723 and T.38 (facsimile)T.38 (facsimile)

Channels can be used for IP trunks, IP Channels can be used for IP trunks, IP stations, and/or IP networkingstations, and/or IP networking

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• H.323 V4 Trunking interfaceH.323 V4 Trunking interface• Connects to H.323 supporting gateway products Connects to H.323 supporting gateway products

(SMG, ITM3, VegaStream, MultiTech and other (SMG, ITM3, VegaStream, MultiTech and other standards based gateways)standards based gateways)

• SIP (Session Initiation Protocol) Trunking SIP (Session Initiation Protocol) Trunking InterfaceInterface• Uses the SIP standard to support trunk-like calls to Uses the SIP standard to support trunk-like calls to

SIP products (Pingtel, Snom IP phones or SIP SIP products (Pingtel, Snom IP phones or SIP gateways)gateways)

• IP NetworkingIP Networking• Uses the IP link to support messaging and voice Uses the IP link to support messaging and voice

between systemsbetween systems

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• ITP SupportITP Support• MGI cards support ITP voice calls from the IP network MGI cards support ITP voice calls from the IP network

to the TDM networkto the TDM network

• MGI Requests (Facsimile over IP)MGI Requests (Facsimile over IP)• MGI3 supports T.38 facsimile over IP (maximum 8 MGI3 supports T.38 facsimile over IP (maximum 8

channels)channels)

• Card Services PartitioningCard Services Partitioning• Ports on cards can be selected to provide service for Ports on cards can be selected to provide service for

all features or partitioned to a particular serviceall features or partitioned to a particular service• Allows traffic grading and optimized card use Allows traffic grading and optimized card use

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MGI Channels ConfigurationMGI Channels ConfigurationMGI Channels ConfigurationMGI Channels Configuration

MGI channelsMGI channels support auto-codec negotiating. support auto-codec negotiating.

MGI channelsMGI channels are needed for Paging, BGM and for ITP. are needed for Paging, BGM and for ITP.

The number of ITP’s can be greater than the number of The number of ITP’s can be greater than the number of MGI channels.MGI channels.

MGI channelsMGI channels can be shared for VoIP trunks, stations, can be shared for VoIP trunks, stations, networking, or for private and public connections.networking, or for private and public connections.

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MEDIA GATEWAY INTERFACEMEDIA GATEWAY INTERFACEMEDIA GATEWAY INTERFACEMEDIA GATEWAY INTERFACE

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MGI and MCP2 Card RelationshipsMGI and MCP2 Card Relationships

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MGI Services:MGI Services:

- H.323 Trunking Gateway- SIP Trunking Gateway- ITP keyphone CODEC support- VoIP Networking Gateway- MGI Requests (facsimile over IP) (MGI 3

only)

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MGI and MCP2 Card Relationships Theory of Operation

MGI and MCP2 Card Relationships Theory of Operation

When an IP call is directed to the OfficeServ-500 system the MCP2 card performs the call control and setup to the remote IP endpoint. This endpoint can be a legacy Samsung SMG series H.323 gateway, a Samsung ITM series card or another manufacturer standards based VoIP gateway.

Once the MCP2 negotiates the setup a determination is made if the IP call is intended to be received by another IP device on the IP side or a TDM port(regular Samsung keyset) on the circuit switched side of the iDCS 500 R2.

When the request is for a circuit switched side connection, the MCP2 controls the MGI card and sets up a channel for the IP call to use a codec on the MGI as a gateway to the circuit switched environment. The MGI supports the voice codec to the trunks or stations inside the iDCS 500 R2 system.

When an IP call is directed to the OfficeServ-500 system the MCP2 card performs the call control and setup to the remote IP endpoint. This endpoint can be a legacy Samsung SMG series H.323 gateway, a Samsung ITM series card or another manufacturer standards based VoIP gateway.

Once the MCP2 negotiates the setup a determination is made if the IP call is intended to be received by another IP device on the IP side or a TDM port(regular Samsung keyset) on the circuit switched side of the iDCS 500 R2.

When the request is for a circuit switched side connection, the MCP2 controls the MGI card and sets up a channel for the IP call to use a codec on the MGI as a gateway to the circuit switched environment. The MGI supports the voice codec to the trunks or stations inside the iDCS 500 R2 system.

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MGI Services:MGI Services:

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Private/Public LAN/WAN:Private/Public LAN/WAN:What must be configured in the Release 2 system to identify Private VoIP What must be configured in the Release 2 system to identify Private VoIP trunk calls from Public VoIP trunk calls?trunk calls from Public VoIP trunk calls?

Private/Public LAN/WAN:Private/Public LAN/WAN:What must be configured in the Release 2 system to identify Private VoIP What must be configured in the Release 2 system to identify Private VoIP trunk calls from Public VoIP trunk calls?trunk calls from Public VoIP trunk calls?

In this setup where the iDCS 500 Release 2 system is operating in both Private and Public, the MCP 2 and MGI will each need a dedicated static IP address. A NAT router will need to be configured to do IP to IP translations.

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MGI Services:MGI Services:

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MGI Services:MGI Services:

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ITP Keyphone, MGI and MCP2 Relationships

ITP Keyphone, MGI and MCP2 Relationships

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MGI Services:MGI Services:

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MGI Services:MGI Services: