Introducing The Navara Mobility Suite. About Navara Company Founded 1998 Dedicated to development of Mobile Middleware Software Products targeted deploy.

IntroducingThe Navara Mobility Suite

About Navara• Company Founded 1998

• Dedicated to development of Mobile Middleware• Software Products targeted deploy business application data to:

Laptops,PDA’s & Smart Phones

• New Future• Became a division of RAM Mobile Data 2004• Products & Services targeted to new Wireless Technology Market

• Goal• To be the defacto standard in mobile middleware• Provide technical excellence in resolving business issues

• Locations• Maarssen Netherlands : HQ, Development & Support• Atlanta GA: North American HQ –Sales & Support• Brussels, Belgium EMEA Sales & Support• London, UK: Sales

Solutions

Field Service, Maintenance, Repair, Installation and Delivery

Mobile Inspection, Audit, and Survey Sales and Merchandising and Marketing Field Enforcement, Investigation and Security Emergency Services and Healthcare Facilities Management Electronic Documents

Industries

o Answer industry specific field force needs: Retail & Wholesale Distribution Transportation Manufacturing Healthcare Energy and Utilities Communications Government Property Mgmt. Higher Education

Navara Global Partner Network

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Some Customers

Typical Mobility GoalsBusiness Goals

Extend the broadest range of existing Enterprise Applications

Support Future Growth

Invest in High Performance, Highly Scalable products

Leverage Industry Standard Platforms

Quantify a Realistic ROI Model

Technology Goals

Utilize existing communications infrastructure

Have ability to mobilize various sources of application data

Leverage Mobile Systems Management Technologies

Plan for Intermittent Connectivity

Focus on Handheld Devices – Reduce operational expense

o Enterprises• Drivers

• Margins being squeezed -

- driving need for greater

operational efficency to remain competitive!

• Customer retention and acquisition focus – greater emphasis on Customer Service!

• Dramatic increase in ‘mobile workers’

• Why Now?• Better emerging standards and maturing of Mobile

Enterprise Technologies

• Availability of affordable, high bandwidth mobile networks

Drivers for Mobility?

Benefits of Enterprise Mobile Solutions

Enterprise

Cost Savings

Potential Revenues

Return on Assets

Customers &

PartnersIncreased

Service Levels

Client / Partner satisfaction

Work ForceIncreased

productivity

Job Satisfaction

Mobile

Solution

Source: Datamonitor

Introducing Navara Mobility Suite

o Versatile software development platform to efficiently and rapidly mobilize existing and new enterprise applications

o Do More• “Reduce admin and travel time, increase service calls per day”• “Update, open and close trouble tickets remotely”• “Capture additional useful information in the field”• “Speed up the transfer of data to and from the point of need”• “Improved access to data from the field”

o Serve Well• “Mobilise more customer information for better problem

resolution”• “Resolve problems the first time”• “Better matching of performance to SLAs”.

Benefits going mobile with Navara

Benefits going mobile with Navara

o Manage Better• “Coordinate helpdesk and customer and field service efforts”• “Capture timely, complete, and accurate data”• “Better tracking of resources, assets and inventory”

o Keep Costs Down• “Raise the productivity of your mobile workforce”• “Get more value out of your investment in internal Systems”• “Improve the efficiency of your field service / mobile operations”• “Reduce administration and data input costs”

o Be More Competitive• “Improved customer service = more customers”• “Ability to compete on margins through reduced costs”

What has Navara Done for Clients? Customer ProblemCustomer Problem

An HQ IT staff of 25 and 1,000-plus users on a large campus setting

Help Desk staff in the field most of the day – no easy HD Access – support data poorly tracked and reported

SolutionSolution

Create a mobile HD application—using PDAs and laptops with wireless access —HD Now goes where the Service Techs go

The Bottom LineThe Bottom Line Mobile access to help desk improved operating efficiency Capturing & Processing customer data more accurately improved general

reporting accuracy 40+% - higher customer satisfaction/retention Time Management tracking for support requests, now identify resource needs, and monitor equipment performance More service calls per day, more automated, less error = higher $$ margins

What has Navara Done for Clients?

Customer ProblemCustomer Problem An HQ IT staff of 25 and

1,000-plus users on a large campus setting

Help Desk staff in the field most of the day – no easy HD Access – support data poorly tracked and reported

SolutionSolution

Create a mobile HD application—using PDAs and laptops with wireless access —HD Now goes where the service techs go

The Bottom LineThe Bottom Line Mobile access to help desk improved operating efficiency Capturing & Processing customer data more accurately improved general reporting accuracy 40+% - higher customer satisfaction/retention Time Management tracking for support requests, now identify resource needs, and monitor equipment performance More service calls per day, more automated, less error = higher $$ margins

What has Navara Done for Clients? Customer ProblemCustomer Problem

An HQ IT staff of 25 and 1,000-plus users on a large campus setting

Help Desk staff in the field most of the day – no easy HD Access – support data poorly tracked and reported

SolutionSolution

Create a mobile HD application—using PDAs and laptops with wireless access —HD Now goes where the service techs go

The Bottom LineThe Bottom Line Mobile access to help desk improved operating efficiency Capturing & Processing customer data more accurately improved general

reporting accuracy 40+% - higher customer satisfaction/retention Time Management tracking for support requests, now identify resource needs, and monitor equipment performance More service calls per day, more automated, less error = higher $$ margins

What’s the Return On Investment?

Helpdesk IT Staff Service technicians making 10 calls a day Spending 100 minutes per day on admin and travel

BeforeBefore

Data managed through mobile application Savings of 50% in

reporting and travel time

Or 50 minutes a day productivity improvement

AfterAfter

Total Investment: Hardware, Software, Services Costs: $3,400 per userCost Savings - At $75/hour labor cost Annual Gross Return: $15,625 per

user Net First Year Savings: $12, 225 per

user

ROIROI

What’s the Return On Investment?

Helpdesk IT Staff Service technicians making 10 calls a day Spending 100 minutes per day on admin and travel

BeforeBefore

Data managed through mobile application Savings of 50% in

reporting and travel time

Or 50 minutes a day productivity improvement

AfterAfter

Total Investment: Hardware, Software, Services Costs: $3,400 per userCost Savings - At $75/hour labor cost Annual Gross Return: $15,625 per

user Net First Year Savings: $12, 225 per

user

ROIROI

What’s the Return On Investment?

Helpdesk IT Staff Service technicians making 10 calls a day Spending 100 minutes per day on admin and travel

BeforeBefore

Data managed through mobile application Savings of 50% in

reporting and travel time

Or 50 minutes a day productivity improvement

AfterAfter

Total Investment: Hardware, Software, Services Costs: $3,400 per userCost Savings - At $75/hour labor cost Annual Gross Return: $15,625 per

user Net First Year Savings: $12,225 per

user

ROIROI

Navara Mobility Suite – 3 Componentso Navara Adapters

• ODBC• Remedy AR System• Open File (XML)• Http (SOAP)

o Navara Server

• Navara Design Center• Navara Admin. Environment

o Navara Client - Supports:• Microsoft 2000, NT, XP, ME, 98, XP-Tablet• PocketPC, Windows Mobile 2003, Windows Mobile 5.0• Blackberry OS environment• Smart-phones for EMEA and North America GSM

A Standards Based ApproachBuilt Upon Industry Standards

• Development Platform = C++, .NET, Com+• Data Format = XML• Comms = TCP/IP

Major Benefits• Provides stability• Corresponds with majority of IT environments• Provides a robust, scalable, high performancerobust, scalable, high performance operating environment• Enables rapid development & easy maintenance• Offers Intelligent Data Synchronization• Integrates latest generation to legacy applications• Fits into any network environment• Efficient for low bandwidth/low speed access/service drops

Navara Mobility Suite: AR System Adapter

• Pre-packaged API to API Based Adapter • Allows connectivity for up to 5 Remedy AR Systems

• Mobility Wizard to enable Users, Groups and Forms from the AR System Platform of Applications

• Offers a high level of business intuitiveness and requires no code change or application modifications

Major Benefits

• Rapid deployment – Proof of concept in days, not weeks

• Only requires host application skills

• Quick ROI, less than 9 months

Navara Admin Environment• Leverages

existing IT skill set

• No additional, expensive training required

• Standards based

• Integrates with third party alert & management tool sets

Navara Design CenterDesign Center

Mobile Forms

Client Device

•Easy to develop & deploy application information via forms design

•Requires no additional IT skills

•Very low cost of operation

Mobile Hardware – Devices & PlatformsClient Platforms• Microsoft Platforms Supported include:

2000, NT, XP, ME, 98, HPC 2000,

PocketPC, PocketPC 2000

• Additional Platforms include: Blackberry PalmOS 3.5 + Nokia 9200

Communicator Series Smart-phones for Europe,

Asia and North America GSM

Rugged PPC Devices

Ultra Rugged Devices

Military/DOD Quality Use Standards

Wireless: GSM / GPRS

Industrial Standard Support Services

Navara – Client Design Capabilities

Supported Data Types• Text Edit Boxes• Date Fields• Radio Buttons• Time Fields• Check Boxes• Click Buttons• Drop-Down Menus and Lists• Numeric and Currency Values• Ability to arrange screen ‘look and feel’

Navara Mobility Suite – Client Functions

• Receive, Update, and Close Records• Call Creation of new record (ticket)• Security with field level encryption • Bar-Code Scanning (multiple hardware vendors)• File Attachment Support – for AR System & ODBC • Signature Capture (touch screen devices)• Work connected or disconnected to network• Receive notification of new data (background auto-detect)

SAMPLE FORMS – PocketPC Client

• Rapid deployment new apps

• One time training, maintenance etc.

• Central management of Mobile Apps

• Central security

• No return to base for new apps

• Automatic adaptation for device type

• Single client software to manage

Benefits of Navara as a strategic Mobility Layer when deploying multiple mobile applications

Navara Mobility Platform - Benefits• Easy to develop and mobilize data, users, and forms,

NO coding required• Requires no additional IT skills• Very low cost of operation• No ongoing professional services expense required• Standards based (MS Mgmt Console look & feel)• Auto deployment of new forms to mobile clients• Mobile users can work in connected & disconnected

environment• Implements in days, not weeks or months• Expandable to non-Remedy applications too

Navara’s Client Architectureo What Is It?

• User interface modeled on Microsoft Outlook• Small footprint- Power of a thick client on a thin client footprint.• Designed under the assumptions that:

• The connection to the server is intermittant• There is a Local store of Information• There is no direct connection between Client and host

systemo Major Benefits

• Intuitive User Interface• Designed for devices with few resources• Flexible - Data & Forms in XML• Up to 90% less expensive than “Always On” products

Navara Mobility Suite - Client Functionality

o Functions:• Receive, Modify, Update Calls.• Call Creation.• Bar-Code Scanning• Document Attachment Support –for AR System. • Signature Capture • Up to 1000 users per server• Printing on HPC2000 OpSys• Web activation from client form (embedded

URLs)• Client GUI enhancement for Color and Fonts