The Transactional Communication Model Jennifer Ramsey MAC, Communications Coach
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The TransactionalCommunication Model
Jennifer RamseyMAC, Communications Coach
Transactional
What does the word “transaction” mean to You?
(most of us think ofsome kind of exchange…Usually involving money)
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Transactional
*Exchange of MeaningCommunicators send and receive messages
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Senders |Receiver• When we first starting thinking
about communication we thought computers were the model of human communication so we began thinking about who was sending the message and who was receiving it. We did not think about the fact that while we are sending a message we are also receiving a message. Non-verbal communication factors in to this.
Now we think of sending and receiving together.
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Sender ReceiverThe Person who sends a message to someone.While the person is sending that message they are receiving other messages.
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Receiver-Sender
• The person who receives the message.At the same time the person is sending messages back. (feedback)
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Message
information that is exchanged between two communicators
intentional |unintentionalwww.bing.com
Context• The setting | place in which Communication occurs
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Channel
• The space in which a message is transmitted. (the tool that is used)
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Feedback
A visible response to the message that is being sent. Feedback is a form of a message that may be verbal or nonverbal.
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Noise
• Anything that interferes with communication but that can be changed.
Internal—thoughts, feelings, energy, mood
External—loud sounds, physical noise
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Barrier
• An obstacle that blocks communication. It is not easily changed.
External: walls, distance
Internal: Stereotype, prejudice, world view, cultural norms
The TransactionalCommunication Model
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