Introducing RCare Solutions

September 18, 2009

Empowering SMB FirmsIntroducing RCareTM Solutions

Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Focus Areas for SMB Firms• Win Customers

Identity, Marketing and Online Sales Opportunity and Sales Lead Tracking Customer Service

• Streamline Operations Time Tracking, Invoicing and Bookkeeping Desktops and Servers Disaster Recovery and Business Continuity Accounting and Bookkeeping Support CAD Drafting and BIM Services

• Collaborate Globally TDS Tool Microsoft BPOS / Google Apps SharePoint / Document Management

September 18, 2009 2Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Solutions & Services to Win Customers

• RCareTM Site

• RCareTM CRM

• RCareTM Issue-Tracker

September 18, 2009 3Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Solutions & Services to Streamline Operations

• RCareTM Web-TimeSheet

• RCareTM Network

• RCareTM Backup

• RCareTM Setup for Peachtree

• RCareTM CADD and BIM

September 18, 2009 4Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Solutions & Services to Collaborate Globally

• Total Desktop Support tool in RCareTM Network

• RCareTM Setup for Google Apps (Std, Edu and Premium)

• RCareTM Setup for Microsoft BPOS

• Consulting for hosted SharePoint & Doc Management

September 18, 2009 5Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

Showcase

Featured Projects

September 18, 2009 6Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

Spam Protected Links to Key

Contacts

September 18, 2009 7Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

Online Form Eliminates Need for

Email Client

September 18, 2009 8Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

Professionally Styled Navigation

Menu

September 18, 2009 9Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

Professional Typography

Enhances Visual Appeal

September 18, 2009 10Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

Navigable List of Articles

RSS Feeds for Changing Content

September 18, 2009 11Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

PayPal Integration for Online Product

Sales

September 18, 2009 12Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Site

Deliver Restricted Content Through

Login

September 18, 2009 13Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM CRM

Track Business Development Lifecycle from Leads to Contracts

to Project Tasks

September 18, 2009 14Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Issue-Tracker

Track Service Requests and

Deliver Status Online

September 18, 2009 15Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Web-TimeSheet

Provides Space for Daily Activity

Log

September 18, 2009 16Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Web-TimeSheet

Add Tasks to TimeSheet by Enabling

Them

September 18, 2009 17Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Network (Critical Network Infrastructure)• What It Is

Hosted Monitoring and Remote Service Delivery Platform

Leverages Total Desktop Support (TDS) Tool Delivers Windows Patches & Virus/Spyware

Protection

• How to Get Started Commission a 4-Week Assessment Effort Take Advantage of 90-Day No-Commitment Trial Log Service Needs Through Issue-Tracker ($500

Allowance)

• How It Works Managed Delivery of Windows/Virus/TDS Updates Proactive Monitoring of Health of Desktops and

Servers Issue-Based Service Engagement

September 18, 2009 18Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Network (Critical Network Infrastructure)

Patches Deployed and Monitored

RemotelySeptember 18, 2009 19Win Customers. Streamline Operations. Collaborate

Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Network (Critical Network Infrastructure)

Control Over Hours for

NOCSeptember 18, 2009 20Win Customers. Streamline Operations. Collaborate

Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Network (Critical Network Infrastructure)

Site Access to Distributed Resources

September 18, 2009 21Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Network (Critical Network Infrastructure)

Diagnostic System

Performance LogsSeptember 18, 2009 22Win Customers. Streamline Operations. Collaborate

Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Network (Critical Network Infrastructure)

Remote

Local

September 18, 2009 23Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Network (Critical Network Infrastructure)

Run Applications on a Remote

Computer

September 18, 2009 24Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM Backup• Basic Package

Uses off-the-shelf stand-alone NAS Drives (onsite)

Needs PC/Server always on to run scheduled tasks

Cloud storage (personal) for business-critical data

Access through connected systems or admin console

We purchase, connect, test and also train admin

• Advanced Package Uses managed NAS for proactive notifications Typically rack-installed (onsite, offsite, and

cloud) Enterprise backup software agents Supports bare-metal restore Customizable and scalable to meet evolving

needs

September 18, 2009 25Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

RCareTM CADD and BIM• Drafting Services for Capacity Enhancement

AutoCAD/MicroStation Drafting and GIS Mapping

File Format and Raster/Vector Conversion Structural, Architectural, MOT Plans, BIM

• Corporate or Project-Based CADD Management Corporate Standards Management Client Standards Compliance Checking Network Workspaces for Centralized Control

• Remote Issue-Based Service Delivery Over-the-Shoulder Help Using Tools Troubleshooting Pesky CADD Issues

September 18, 2009 26Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

TDS Tool for Secure File and Desktop Sharing

Desktop Sharing

File Sharing

September 18, 2009 27Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Cloud Services from Microsoft and Google• System Configuration

Changes to Domain Records to Enable Services

Account Migration and Control Panel Setup Verification of Cloud Service Activation

• Integration and Training Onsite Demonstration of Services Consultation on Integration of Services for

Tasks Remote Issue-Based Service Delivery

September 18, 2009 28Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Proposal Development Collaboration

Hosted Storage for Unlimited Users and Unlimited Projects / Proposals

September 18, 2009 29Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Background on RAM

September 18, 2009 30Win Customers. Streamline Operations. Collaborate Globally.

• History Founded in 2001 Passionate about technology’s value to

businesses In this location since 2005 Recipient of awards from DOT and FHWA

• Government-Focused Services IT Services Engineering Services

• Adding Services to Assist SMBs to Win Customers Streamline Operations Collaborate Globally

Introducing RCareTM Solutions: Empowering SMB Firms

Maryland Mining Database

September 18, 2009 31Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Environmental Monitor’s Toolkit

September 18, 2009 32Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Highway Cost Estimating System

September 18, 2009 33Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Vendor Partnerships• Microsoft Registered Partner

• Bentley Enterprise Developer

• LogMeIn Affiliate Partner

• Zenith 24x7 IT Support Partner

• Socket TimeSheetTM Reseller

• Open Source Solution Relationships

September 18, 2009 34Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

Process for Selecting Winning Entry

September 18, 2009 35Win Customers. Streamline Operations. Collaborate Globally.

Introducing RCareTM Solutions: Empowering SMB Firms

We Look Forward to Hearing From You

RAM Consulting Corporation21525 Ridgetop Circle, Suite 270Dulles, VA 20166Phone:703-766-2820Internet: [email protected]

September 18, 2009 36Win Customers. Streamline Operations. Collaborate Globally.