Introducing Oracle Insurance Chuck Johnston Vice President Strategy and Alliances Insurance Global Business Unit.

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Introducing Oracle InsuranceChuck JohnstonVice President Strategy and AlliancesInsurance Global Business Unit

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Oracle Insurance

• Includes sales, service, administration, and financials within core insurance processing

• Supports more than 2,000 insurance customers today

• Delivers next-generation, open, and standards-based software

• Enables business transformation

• Supported by $2 billion R&D budget

• Boasts deep insurance domain expertise

20 of the top 20 Fortune 500

insurers use Oracle

applications

Oracle Insurance provides a complete, modern insurance software solution, from technical and business infrastructure to core insurance processing.

Why Insurance? Leading Business Trends

• Need for new product speed to market

• Achieve compliance with regulatory requirements

• Improve customer communications

• Optimize and innovate distribution management

• System consolidation / legacy migrations

• Acquisition opportunities

<Insert Picture Here>Oracle Insurance –

Product Vision & Strategy

Oracle Insurance Vision and Strategy Vision Strategy

Oracle Insurance Solution Footprint

Integration & Collaboration: Insurance Application Integration and Architecture, Business Process Bus

Technology Foundation: Database, Fusion, BPEL, Security, etc

InsuranceCRM

InsuranceCRM

New Business

&Underwriting

Desktop

New Business

&Underwriting

Desktop

InsuranceRating &

Illustration

InsuranceRating &

Illustration

Policy AdminPolicy Admin

InsuranceBilling

InsuranceBilling

Insurance Claims

Insurance Claims ERPERP

Customer Communication Management: Applications, Industry Forms, Policy Issuance, Client Communications, & Claims Correspondence

Platform Solutions: MDM | Insurance BI Applications | Compliance | Enterprise Risk & Performance Management

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Oracle Insurance Applications

Insurance Data Exchange: Data Exchange between Carriers, Distributors, & Service Providers

General Agency: BGA Office Automation

Oracle Insurance Policy Administration

• Product Suite:• PAS v9.0• IllustrationServer v2.0• NBUW v2.0• UVServer v2.0• Rule Palette v1.+

• Architectural Considerations: • Leverage system constructs• Multi-language, Multi-currency• Multi-tenant, regional capabilities• Multiple technology stacks

• - Server based

• - Web 2.0 technologies

• - Standards based

Policy Administration

Oracle Insurance Rating & Underwriting

Easy-to-use, Web-based rating, rules and underwriting system that allows business users to perform elaborate and complex rating and underwriting logic with unmatched accuracy

Key Features

• Rules-based and designed for business users

•Business analyst can create, deploy and manage complex rates, which improve speed-to-market

•Cut IT delays and free IT resources

• Web-based, built on SOA

•Flexible to integrate with legacy policy admin systems

•3rd party call outs (MVR, Clue, etc)

• Support for a single rating engine

•Ensure rating accuracy by consolidating systems

•Reduce inefficiencies by maintaining and testing rates in multiple systems

• Versioning

•Facilitate multiple product versions

•Reduce time in creating new products

Differentiators

Flexibility to support for all major operating systems, databases and platforms

Line of business agnostic

Rules and rating engine all in one

Open, standards-based architecture allows easy integration into existing systems

InsuranceRating &

UW

InsuranceRating &

UW

Oracle Documaker

Powerful publishing platform that automates enterprise-wide design, production, and multi-channel distribution of a broad array of customer-facing insurance documents

Key Features

• Robust design environment

•Allows tight integration between content, data and logic

•Fully-customizable forms

• Conversion tools

•Preserve legacy investments

• Web-based solution

•Users can select templates and generate ad-hoc documents

• Lightweight, cost-efficient, service-centric approach

•Ease of use at the business user’s level

• Pre-packaged, pre-built, pre-implemented forms libraries

•Speeds time to market

• Integrates within insurance enterprise infrastructure

•Promotes straight through processing (quote, rate, bind, issue)

Differentiators

Market leader, according to Celent

Widest breadth of CCM solutions in the industry

Most extensive insurance run-time system and components

Supports more platforms, integration methods, databases and print streams than any other solution

Impact across the company – CSR’s/End Users, Underwriting, Marketing, IT, & Production

Customer Communication Management

Oracle Insurance Data Exchange

Electronic data hub for life and annuities that exchanges secure, real-time data among carriers, agencies, and third parties, enabling straight-through processing.

Key Features

• Centralized Internet Hub

•Eliminates disparate data feeds to and from multiple vendors, partners and distributors

•Promotes straight-through processing

•Improves agent-carrier relationship and customer service

• Data aggregation and format translation

•Carrier, service provider, and agency data aggregated regardless of format

•Speeds production time and ensures data accuracy

• Data accepted in multiple formats

•ACORD XMLife

•NAILBA

•Other

Differentiators

Largest, centralized data exchange for life & annuities

Top 50 life underwriting companies (carriers)

Millions of messages exchanged in a year

Utilized by thousands of independent life insurance producers

Insurance Data Exchange

Oracle Insurance Compliance Forms Tracker

Fully automates U.S. state filing preparation process, including research, creation, assembly, submission and tracking.

Key Features

• Direct integration with SERFF

•Automates filing preparation process with two-way communication

•Built-in PDF conversion for submission

• Centralized database of all filings

•Reduce redundant data entry

•Increased product integrity

• Maintains latest filing forms and regulations

•Increase efficiency with electronic access to forms

•Speed time to market with always-accurate forms

• Provides historical picture of filing preparation and status

•Accurately track all filings, preventing duplication or omission

•Shows all DOI correspondence

Differentiators

Enables straight-through processing by completely automating U.S. state filing process

Only third-party software integrated to SERFF

Supported by Oracle compliance professionals to ensure latest filing forms and regulations

Promotes self-service by allowing other business units access

Platform Solutions: Compliance

Oracle Insurance Product Roadmap Highlights

12 Months 12-24 Months

Document Automation

• Improved usability

• Integration to Oracle ECM

Claims Management

• LOB enhancements

Insurance Data Exchange

• Support for additional lines

Insurance Compliance

• SERFF Changes

• Integration to Document Automation

Insurance BI

• Uptake of Oracle BI platform

Life Policy Administration System

• Internationalization features

• Over 50 customer-driven enhancements

• UI redesign / Web 2.0 capabilities

• Enhanced Rules Palette capabilities

New Business & Illustrations

• NB platform

• Financial advisor desktop

Insbridge Rating & UW

• User productivity improvements

• JBOSS platform support for SoftRater

• Pre-defined ISO Rates

New Releases for all Core Insurance Applications Integrated Solution Sets

• Deliver end-to-end insurance solutions, such as:

• Distribution Management (CRM, Rating/UW, DA, & New Business)

• Policy Lifecycle Management (PAS, DA, Billing, Financials)

• Claims Management (Claims, DA, Financials)

• “Insurance in a Box”

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P&C Policy Administration Application

• Deliver Next-gen P&C Policy Administration solution

2

3 Expanded Insurance CRM/ERP Functionality

• Oracle Siebel 8.1.1Release, CRM OnDemand for Insurance

• Insurance-specific AR/AP/Cash Management modulesGlobal Solutions

• Internationalization features in core insurance applications

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2 Life Straight-through Processing

• Integrated NB/UW application & PAS with Insurance Data Exchange service for:

• Application Submission, Case Status

• Service Ordering

Health Insurance Administration

• Deliver Next-Generation Claims adjudication solutions for Health Insurance

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Dealing with the Insurance Long Tail

Co

st

Functionality

Today’s Dilemma

Business Value

Cost of Ownership

Point Solutions

“The percentage of enterprise IT budget committed to application integration is on average 40% — and may rise to as much as 70% in certain situations”. Aberdeen

“It often takes up to three years for the integrated software vendors to get to functional parity with the point solution vendors”. Aberdeen

Monolithic Application

Oracle’s Policy Lifecycle Solution

TCO

Business Value

Monolithic Application Point Solutions

Oracle Portfolio

New Business

Policy Admin.

Premium Billing FinancialsCRM

Oracle Insurance Application Architecture for Policy Lifecycle Management

Leads Opportunities

ProspectsSales Process

Policy Regulatory

Transactions

Bill PlanBill History

Collections

FinancialsTaxationReserves

IllustrationsRates / Quotes

TemplatesBundles

Illus

tratio

ns

Policy Administration

SystemPremium Billing FinancialsInsurance CRM

Ra

ting

UW

De

sk

top

Oracle Enterprise Service Bus / BPMOracle Enterprise Service Bus / BPM

UW Case Mgmt.

Assets, Reserves, Fees

Oracle Enterprise Service Bus / BPMOracle Enterprise Service Bus / BPM

Product Def.

Product Updates

Adjustments

Billing / Rates AR / GLContact / Account

Opportunity

Customer Master

3rd Party& LegacyEnterprise

Data Warehouse

Document Automation

IDX

Applications Integration Architecture

Announcing Oracle Application Integration Architecture (AIA): Insurance Foundation Pack

• Unify application portfolio

• Join Oracle and non-Oracle applications on a robust, open, standards-based platform

• Minimize integration costs and risk

• Speed time to value with pre-built insurance business objects and services

• Adapt business processes to changing business needs

• Optimize business operations using documented insurance business processes

Adaptable integration solution for orchestrating agile, user-centric business processes across the insurance enterprise applications

EBOEBOEBOEBO

PolicyPolicy

Enterprise Business Objects

Application independent representation of common insurance objects:

• Claims, Policy (planned)

• Additional EBOs to support premium billing & insurance distribution

ClaimClaim

Industry Reference Model

Documented conceptual business process models, including:

• Distribution: Channel Management, Marketing, Sales, Service

• Core Operations: New Business, Policy/Member Service, Incentive Compensation, Billing, Claims, Reinsurance

Oracle IRM for Insurance

• Covers all lines of insurance: P&C, Life & Health

• Completed L0 & L1 development of Insurance IRM across all core insurance areas

• 25+ L1 BPM diagrams completed

• Whitepaper Document published

• L2 & L3 drill-downs in progress for Insurance P&C Claims area completed

Oracle Insurance Business Process Model

Insurance Foundation Pack – Claims

Focused Processes:

Verticalization of EBO & EBS to support key Insurance business processes:

• Claims• Policy Lifecycle (Planned)• Distribution (Planned)

Targeted EBOs: • Claims - NEW• Customer Party• Disbursed Payment• Invoice• Payable Invoice• Receive Payment

Industry Business Process Model

Customer Relations

EBOs/EBS

Core Insurance

Corporate Admin

Insurance Foundation Pack

CRM

Claims

Financials

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Financial Services Strategy Update Greg Midtbo – Industry VP – Global Financial Services Business Unit

October 23, 2008

The Financial Services and InsuranceGlobal Business Units

• Dedicated Business Unit launched in June’07

• Headquartered in New York City • 12,000+ Employees • 8,500 Customers• 2,100 Partners • 300 Products Built on Standard

Technology Stack • #1 Enterprise Software Supplier in

Financial Services

Oracle in Financial Services

25© 2008 Oracle Corporation – Proprietary and Confidential

20 of the top 20 Global Banks

20 of the top 20 Insurance Companies

10 of the top 10 Securities Firms

5 of the top 5 Mutual Fund Companies

4 of the top 5 World Stock Exchanges

Oracle’s StrategyComplete Open Integrated

© 2008 Oracle Corporation – Proprietary and Confidential

More Value Less Complexity

Comprehensive Industry Portfolio

Complete

More Choice Less Risk

Standards-Based Architecture

Open

More Flexibility Less Cost

Designed toWork Together

Integrated

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Oracle’s Financial Services Strategy

Oracle’s Strategy and Vision is based on the view that the only way to bring a wide range of domain specific software capabilities to market is through:

• Developing and acquiring the most complete set of “best of breed” functional capabilities available from any one single vendor

• Pre-integrating these “best of breed” solutions through process based integration to reduce complexity and cost for the customer

• Standardising and converging over time the “integrated best of breed” solutions onto a common, open technology architecture

• Building an ecosystem of system integrators to complement our own capabilities for platform lead implementations

© 2008 Oracle Corporation – Proprietary and Confidential27

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Why Integrated Best of Breed?


Legacy

Point Solutions

Eff

icie

ncy

Flexibility

• Standalone Applications• Focus on getting data in• Significant cost and complexity of integration

ERP Suites• System Consolidation• Focus on efficiency, not flexibility or agility• Trade off of functionality for ease of integration

Integrated Best of Breed• Best of both worlds• Grid Computing Architecture• Service Oriented Architecture• Enterprise Information

Architecture

Oracle’s Investments to Address Key Priorities for Financial Services Industry

Risk &

Fin.Mgmt8%

Customer Insight10%

Retail Delivery17%

Product Development17%

Back-Office/Ops26%

Infrastructure22%

Gartner Forecast: Banking, Worldwide, 2006-2009Aug 2005Gartner Forecast: Banking, Worldwide, 2006-2009Aug 2005

Percentage of software spend

Providing high performance databases for timely transaction execution

Unlocking the full value of you organization’s workforce

Comprehensive behavior detection platform for AML , broker & trading compliance

Banking specific CRM capability for the front office

Teller & Internet banking applications

Complete banking product suite for retail, consumer, corporate, investment and asset management

Empowering institutions to manage content for compliance

Delivers the visibility you need to improve performance & achieve goals

Governance, Risk and Compliance platform to address challenges facing a FSI

Comprehensive consumer lending systems

Improving banking performance via greater business insight

TreasuryServices

Oracle Footprint: Banking and Wealth

1998 20072005

Financial Consolidations, Budgeting & Planning

Basel II, Economic Capital, Credit Risk, Operational Risk

Transactional Analytics, Anti-Money Laundering,

Broker/Dealer Compliance

Multidimensional Profitability,Funds Transfer Pricing,

Asset Liability Management,Balance Sheet Planning

2006

Customer Analytics,Business Intelligence

Activity-Based Management, Funds

Transfer Pricing, Financial Services Data Warehouse

TreasuryServices

Investment in Market Leading Analytics Financial Services

Oracle FS AnalyticsVision

1. Merge Best-of-Breed capability across products

2. Create a single integrated platform

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Financial Services Business Intelligence

Financial Services Analytics Framework

Financial Services Data Model

TreasuryServices

Market Leading Applications

BI Applications

EPM Workspace

OLTP & ODSSystems

Data WarehouseData Mart

SAP, Oracle, Siebel,PeopleSoft, Custom

ExcelXML

BusinessProcess

OLAP

Fusion Middleware

Business Intelligence Foundation

Enterprise Performance Management

Enterprise Performance Management

Customer Insight

Customer Insight

Governance Risk & Compliance

Governance Risk & Compliance

Enterprise Risk Management

Enterprise Risk Management

© 2007 Oracle Corporation – Proprietary and Confidential

Oracle – A complete Billing/AR solution:

Rating Engine – Billing Calcs, Commissions

Billing Engine- scalable, flexible

Full Credit Collections Suite

A/R

Customer self service (web presentment)

Currently Integration to:

Financials AP/GL – ORCL and PSFT productized

CRM – in process to be productized

Self-Service (OCS delivered)

Currently in production integrated with Oracle EBS, PSFT Financials, SAP, Siebel, Lawson, and many other COTS packages and custom systems

RM&BRM&B

Self ServiceSelf Service

CR

MC

RM

Fina

ncia

ls

Fina

ncia

ls

Revenue Management and Billing for Financial Services (RMB)

• Business agility/flexibility- Flexible business rules definition- Combining rules to offer innovative products- Reduces time-to-market for new products

• Customer loyalty/acquisition- Offers complete relationship View- Provides real-time information

• Rapid growth- Enables horizontal and vertical scalability- Eases post M&A integration

• Operational efficiency- Lowers operational cost- Increases automation and STP

• Service oriented architecture- Encapsulates over 1000 services - Delivers BPEL based process

orchestration- Eases interfacing/integration with external

systems

• Real-time, 24x7 capabilities• No redundant processing• Eliminates memo posting reconciliation- Reduces manual exception processing

• Technology- Enhances maintainability and lowers IT

costs with contemporary, industry-standard technology

- Leverages platform and database independent

The Value of FLEXCUBE®

Oracle Financial Services Solutions

Solution In HouseRemote Hosting

ApplicationServiceProvider

BusinessProcess

Outsourcing

FLEXCUBE Retail (Deposits & Loans) FLEXCUBE Financial Ledger FLEXCUBE Universal Banking Treasury Services Fraud Mitigation (Oracle/Mantas) Regulatory / Compliance Oracle / PeopleSoft Financials Analytics CRM Technology Stack

Oracle Financial Services Solutions are can be offered in a wide array of deployment options and configurations.

Client Traction

Market Segments• International Bank operations in NA• Commercial Deposits• Treasury • Commercial Lending

• Recent Clients• American Express Bank• Caisse Centrale Desjardins• Citibank• Federal Home Loans Bank – NY• FINCA• GE Money Bank• International Monetary Fund• North Carolina Dept. of State Treasurer• Silicon Valley Bank








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Enable Business Transformation through Composite Business Processes Oracle Application Integration Architecture

• Accelerate Business Process TransformationIndustry Reference Model:Provides a reference framework of best practice processes

• Reduce Integration RiskProcess Integration Packs:Quickly integration Oracle application to create the business processed you need, without the risk

• Enterprise-wide Standardization with Re-usable Process Components Foundation Packs:Pre-built set of Enterprise Business Objects & Services, integration management infrastructure and proven methodology significantly lowers cost of ownership and provides a faster time to value for new composite business processes.

• Achieve Business Process Adaptability and AgilityPre-built SOA:Application independent service translation and transformation

ORACLE Application Integration Architecture

ORACLE Fusion Financial Advisor DesktopApplication Component Strategy

Fusion Business Process Manager / BPEL / ESB

ORACLE Applications

Customer Applications

3rd Party Applications

Market Data Providers

i-flex WM Applications








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We are leveraging Industry Standard Middleware and Architecture









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GLOBAL SYSTEM INTEGRATORS

2,000+ Partners in the Financial

Services ecosystem

including SIs, ISVs and VARs

Oracle’s Global Partner Network


Strong delivery Strong delivery capability with capability with

domain expertisedomain expertise

Business Process-Business Process-driven driven

transformationtransformation

Most comprehensive Most comprehensive range of range of

applicationsapplications

• Oracle as Strategic IT partner rather than technology vendor

• Single point of responsibility for total solution

Strong commitment Strong commitment to open standards to open standards

and interoperabilityand interoperability

Best of Breed & Best of Breed & Pre-integrated Pre-integrated ComponentsComponents

• Best-in-class functionality to solve business problems

• Pre-built and sustainable integration – reduced TCO and complexity

• Ease of integration with third party and legacy solutions

• Evolutionary transformation to SOA

• Risk mitigated project delivery with strong track record of success

• Strong relationships with leading System Integrators to deliver complete solutions and risk mitigation

• Alignment of IT strategy alignment with business priorities, with immediate business impact

• Enabling evolutionary transformation of legacy infrastructure

• Strategic enablement of standardization and consolidation

Strongly Differentiated Value Proposition


Introducing Oracle Insurance Chuck Johnston Vice President Strategy and Alliances Insurance Global Business Unit.

Documents

oracle insurance vision

insurance customers

core insurance processing

policy administration

webbased rating

business infrastructure

business transformation

strategy vision strategy