Introducing N-central 10

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Launch Announcement

N-central® 10

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Agenda

Introducing N-central 10

Problem with IT Support today

State of the managed services industry

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State of the managed services industry

Frank CollettiVP Sales

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Technology Trends for 2015

Internet of things

Cloud(e.g. Office 365® & Azure)

Mobile Workers

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Differences in Global Markets

North America

Latin America

Europe/ME

Asia Pacific

Africa

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Evolution of N-central RMM

Ali MahmoudSr. Product Marketing Manager

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Evolution of N-central RMM

v10Help Desk Support

v9.4Help Desk Ticketing

v9.0Automation & Reporting

v7 & 8Antivirus & Backup

Monitoring

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Problem with IT support today

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Managing multiple tools to do one task

Password Manager

Remote Control

Remote Monitoring

Ticket Management

Four tools for 1 task

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Interrupting end users

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Challenging to maintain profitability

Manual ticket management

Manual escalations

Depending on remote control for troubleshooting and remediation

Manual ticket updates

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A great IT support experience

8 MINUTES92% Of service tickets answered within

12

6

39

IT Easy – N-Able Customer

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Introducing N-central 10

Pat AlbertManager, Product Management

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Reimagined to help you deliver better service

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Now over 500monitoring services

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Agent bandwidth reduced by over 50%

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Device Dashboard

Single location for all device information.

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“It is much quicker and easier to get to the root of issues and resolve them. All without interrupting

the customers work!”N-able partner

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Direct Support

Support customers in real-time without interrupting them.

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Domain User Management

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“50% of the issues that we face today could be resolved within the Direct Support console and

would erase the need for a remote control session in these situations.”

N-able partner

N-central 10

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Audit Trail

Track support activity so you can update and close tickets faster.

AUDIT TRAIL

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Our deepest PSA & Ticketing integration yet

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Traditional Support N-central Support

A better way to support your customers

Open PSA

Open ticket

Open RMM

Find device

Launch remote session

Troubleshoot problem(multiple windows)

Fix problem(multiple windows)

Disconnect

Open PSA

Open ticket

Type in notes

Update ticket status

User disrupted for duration of support session

User continuesworking during

support session

Open RMM

Find device & associated ticket

Troubleshoot problemwith dashboard

Fix problem remotely without interruption

Push notes to ticket

Update ticket status

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“Often, we can solve a ticket in 15-20 seconds that used to take 3-5 minutes.”

N-able partner

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Over 100 new features

• Help Desk Support Tools:– Device overview– Direct support– Audit log– PSA integration– Domain user management

• User Interface/Experience

• A la carte Automation & Direct Support

• Granular control for notifications

• Notification workflow

• Support for custom event logs

• New monitoring services (over 500 total)

• Advanced reboot dialog

• New ways to filter and find information

• Customizable HTML notifications

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N-central 10 Demo

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Learn more about N-central

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Learn more about N-central www.n-able.com

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Learn more about N-central www.n-able.com

N-central Overview How-To Series

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Thank you