Introducing HP Service Anywhere · Reliable, hassle free software-as-a-service (SaaS) by HP HP Service Anywhere OOB process and seamless application updates for fast time to value

© Copyright 2014 Vivit Worldwide

Introducing HP Service Anywhere A new system of engagement with Social Insight


Brought to you by

the Vivit HP Service Management

Special Interest Group and the

Vivit Chapter in Melbourne, Australia

www.vivit-worldwide.org

http://www.vivit-worldwide.org/


Hosted by

Damian Versaci

Vivit Leader of the Melbourne Chapter

Practice Leader, Systems Integration and Testing

SMS Management & Technology


Today’s Presenter

David Baron

Distinguished Technologist

Senior Product Manager

HP Service Anywhere


Housekeeping

• This “LIVE” session is being recorded

Recordings are available to all Vivit members

• Session Q&A:

Please type questions in the Questions Pane


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Today’s Agenda

• The New Style of IT

• HP Service Anywhere Overview

• Social Insight

• Integrated Knowledge

• Preview of the March’14 Update

• 3 Things to Remember

• Q&A


A New Style of IT is emerging….

Driven by the

Businesses

New IT Delivery

Models

Bridging Consumer

& Enterprise

Enabling Business

Growth

Time to ValueSimplicity Innovation

New Style of IT

Cloud

Big Data

Social

Mobility


HP Service Anywhere Overview

Incident Management

Problem Management

Change Management

Service Catalog

Request Management &

Fulfillment

Service Level Management

Employee Self Service

Knowledge Management

Service Portfolio Management

Service Asset & Configuration

Management

*Stock Management

*Contract Management

service management in the cloud

Collaboration Intelligent

Self-serviceAnalytics UCMDB

Tablet Smart PhoneIntegrations Codeless

ConfigurationHAVEn

Platform

*Coming in next update


Bringing big data to the service desk

HAVEn at a glance


Teaser Demo


Reliable, hassle free software-as-a-service (SaaS) by HP

HP Service Anywhere

OOB process and seamless application updates for

fast time to value

Instantly and enterprise scalable

Secure hosting in HP data centers

99% availability guaranteed by strong remediation

Proven SaaS provider with 90%+ renewal rate

Allows IT to focus on strategic projects

Simple, flexible, predictable pricing

No upfront capital investment

No vendor lock-in

No annual maintenance & support


Social Insight

Connecting business and IT into one conversation

Engaging

Social

Collaboration

Intelligent

Self-ServicePowerful

Analytics


Demo – Social Insight

• Service Catalog

• Help Friend/Ask Friend

• Intelligent ESS


Integrated Knowledge

• Traditional content enhanced through Social

Insight

• Integrated data across ubiquitous sources

• Includes all ITSM records as knowledge

• Search across a variety of content for

unprecedented access to knowledge for better

answers and decision making

• Multi-lingual language support

• Delivered at the velocity of business across

volumes of data

connected intelligence for the service desk


Demo – Integrated Knowledge

• Knowledge Management Process

• Proactive Agent Knowledge Delivery

• Knowledge delivery across sources (e.g. On

Premise SharePoint Integration)


Preview of the March’14 Update

• Hot Topic Analytics

• Change Calendar

• Change Impact

• Real Time Support & CTI

• Stock Management

and more…..watch for

announcements and details

at www.hp.com/go/itsmblog

or follow @HPITSM

Continuous

Delivery at work!

http://www.hp.com/go/itsmblog


March’14: Hot Topic Analytics

Powered by HAVEn/IDOL analytics of unstructured data

Hot topics in

social Q&A and

service request

alert IT that

knowledge is

needed

IT can sees hot

Incident topics –

and can create

problem records

early


March’14: Expression Editing

• context assisted

editing of

business rule

expressions

• auto-suggest

and auto-

complete of

context valid

• validating of

expressionsNo more

memorizing or

researching

expression

elements

Enhanced agent experience and

ease of use by:


3 Things to Remember

• Service Anywhere is a SaaS solution built on a new

platform from the ground up for ITSM by people that

know ITSM

• The modern user experience, raises user

satisfaction through ease of use, attractive

interfaces, responsive UI and proactive knowledge

delivery made possible by embedded HP HAVEn

• Our continuous delivery model and dedication to

seamless updates drive fast time to value for

customers

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Q&A

Get a Free 30-day trial of HP Service Anywhere

Easy to register at:

www.pronq.com/software/service-anywhere

Your login credentials are emailed within minutes

http://www.pronq.com/software/service-anywhere


HP Discover Las Vegas 2014

• Vivit needs your assistance. We would like to

be one of the largest groups with members

attending this event.

• Here’s how you can assist:

– Register now and enter code swvivit to enjoy a

$300 discount and ensure that you receive

Discover information tailored to your needs.

– Please encourage all Vivit members to use code

swvivit when registering. Registration can be

done via Vivit’s website through the banner ad or

the community calendar.

https://h30496.www3.hp.com/portal/newreg.ww?jumpID=em_CID-368395_AID-368702/ww/SW//SS/Vivit/swvivit_emails

https://h30496.www3.hp.com/portal/newreg.ww?jumpID=em_CID-368395_AID-368702/ww/SW//SS/Vivit/swvivit_emails


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© Copyright 2014 Vivit Worldwide© Copyright 2014 Vivit Worldwide

Introducing HP Service Anywhere · Reliable, hassle free software-as-a-service (SaaS) by HP HP Service Anywhere OOB process and seamless application updates for fast time to value

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