INTRODUCING APEX - Telecom2 Call Centre Solution.pdfApex Call Centre solution offers business owners and managers unparalleled functionality and control over call centre traffic, local

APEX

INTRODUCING

A REVOLUTION INBUSINESS COMMUNICATION

CALL CENTRE

Apex Call Centre solution offers business owners and managers unparalleled functionality and control over call centre traffic, local and remote agents, call queuing down to real-time skills-based routing to maximise each opportunity on every call

Supervisors get real time access to management information statistics that detail abandoned calls, individual or group agents and queues, over which they have full operational control

Supervisors and agents get their own desktop interface to ensure they manage and control performance to maximise potential at all times

OverviewPowerful web based platform

Intuitive & user friendly interface

Dynamic and feature-rich

Detailed & intelligent reporting for bothsupervisors & agents

Intelligent skills-based routing

Remote access from portable devices

Improved productivity

Increased revenues

Highly improved customer retention rates

Improved return on investment

Highly improved customer acquisition rates

Intelligent control & real-time information allows on-the-fly improvements

Full remote access & control from any device

Reduced costs

Benefits

Wouldn’t it be amazing to find a call centre solution that gives you the power to maximise every

opportunity on every call?

Look no further than Apex

29th Floor 1 Canada Square Canary Wharf London E14 5AA

+44(0) 207 058 1000 [email protected]

Contact us today to see how Telecom2 can help your business

Business Solutions UK and international numbers, geographic

and non-geographic Intelligent call handling technology and IVR Advanced VoIP PBX telephone systems Call centre solutions Outbound call management SMS broadcast platform Global Connect data roaming for travellers

Hosting Solutions Virtual network carrier with number hosting Co-location services Number porting White-labelled products

Telecom2 is an all-in one, business to business telecommunications provider with an extensive portfolio of technology, products and services across the voice and mobile sectors. An on-going commitment to investment in new technologies ensures these products will meet your needs now and in the future

As a network operator, licensed and regulated by Ofcom and redundant over multiple sites, Telecom2 offers secure and stable solutions to all your telecommunication needs

Our reputation is founded on a commitment to excellence that underpins everything we do, from product development to customer service and we are wholly committed to building long-term client partner relationships

Telecom2: The people behind Apex Call Centre

Take a closer look at Apex Call Centre

■ Advanced automatic call distribution queues■ Call agents■ Call snooping■ Local and remote agents■ Queue and agent statistics■ Queue monitoring■ Queue statistic with filtering capabilities■ Queues call back■ Queues operation times■ Real-time monitoring■ Skills-based routing■ Agent desktop application■ Supervisor desktop application

System Features Advanced Features

Find out more about Apex solutionsApex Call Centre is just one part of the integrated Apex business solutions suite

Please ask about our ■ Apex PBX solution■ Apex Outbound solution■ Apex Inbound solution

■ Call billing by extension■ Online stats for inbound and outbound calls■ Date/time configuration■ Full CDR records■ Full queue statistical reporting and monitoring■ Administration via web interface■ Auto configuration/provisioning of handsets■ Role-based permissions