Intranet UX: Keep it Simple. Keep it Interesting.

Intranet UX – Keep it Simple. Keep

it Interesting

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Agenda

Facts and figures on intranet usage pattern

Common mistakes people do while designing intranet

How to make intranet design, interesting

Sample Design Patterns

Intranet UX – Introduction

Conceptualizing Intranet

are always very tricky when

it comes for our own

company, because

generally we ignore

intranets and think it’s a

subset of our parent

website.

Why intranets often fail?

Top Management

decides what is

needed and how it is

to be done?

Intranet team…. Are you kidding ?

You need a dedicated

team, why…. Just pull

one of developer from

project and ask him to

code part time

Team structure

Company

CEO/Director

Project Manager

IT Head

Technical Head/

Chief Architect

Team structure

But then what about Employees ?

“They will get used to the new UI”

“All we need is to compare with industry and if its service

based IT firm, we need to showcase to others and get

business”

Where is UX guy?

You mean UI Designer

We can pitch him after coding is done, or

ask him suggestions on colors and fonts

to be used

and Process, Strategy, Goal ?Phase 2, let’s roll this up ASAP

Employee Voice

“When somebody tells me that

answer is on the intranet my heart

sinks. I know I’ll never find it”

Fact is that in some companies,

intranet is seen as the last resort

Common mistakes people do while

designing intranet

Adding Company news and announcement

Forget Navigation, Information Architecture, only thing that matters is corporate branding

Including internal Apps and important links without proper grouping

Departments not categorized properly

Content is not updated regularly

Users not able to go back to parent page after he/she is inside 3rd or 4th level

Employees unable to search whatever he/she is looking for.

Intranet looking more of a company brand image than being of any usefulness to employees

Too much of interference from Senior Management during the design phase.

More emphasis goes in making the site jazzy, elegant, beautiful and rich

How can it be improved?

40%

35%

10% 10%

5%

Better content organization and classification

Easier to find information

Clear intranet strategy

Get rid of out-of-date content

Knowledge Sharing needs to improve

How intranet is used?

50%

25%

12%

10%3%

Find Staff Policy and Procedures

Find Forms Employee Benefits

Organization News

How to make intranet interesting?

• Define user groups and start to talk to

employees personally, asking them about the

intranet and what they generally access &

how

• This will help you get a checklist of what can

go in intranet to make it interesting

• Record the session

1. Involve Employees and let UX team lead the show

• Get employees to participate in card

sorting and task testing activities for your new

intranet

• In Card sorting session, participants organize

topics into categories that make sense to them

and they may also help you label these groups.


• Offering a sneak peek into the new intranet can

relieve wariness and spark excitement. Creativity

and fun will go a long way here.

• Run a intranet naming competition

• Run logo making competition

2. Build hype with pre-launch teasers


3. Test your design/wireframe with employees

• This is important to have your design

verified with employees at early stage

• The feedback gathered from this mid-

project testing can validate new design

ideas and help designers learn whether

they are going to solve users’ problems,

whether they are targeting these

problems without fully resolving them


4. Employee centered news

• What’s the most popular type of

news on intranets? News about

employees.

• Allow them to publish blogs, stories,

jokes


• Reduce the effort required for users to

fill in their profiles

• Ensure the people directory shows rich

data and connections

• Enable personalized news delivery

based on group membership

5. Pre-Populate Employee’s profile photo


• This will create enthusiasm among

employee

• Also allow them to upload pictures

to make it even more interesting

6. Publish celebrations and internal events regularly


7. Have photo of the day or idea contest

• Again this will make the intranet even

more interactive and more user

focused

• Also track the IDEA if its good and

make it work


8. Have your own Classifieds

• This will be good for a big

companies wherein employees can

post items they want to sell or buy

and things can be easy for them


9. Keep Suggestion box and track it

• Keep a suggestion/feedback box and

most important take action to it.

• For example employee suggests “Why

can’t we have car pooling initiative in our

company”

• Take action and keep the employee

posted with a timeline


• Keep the Apps which are important

ones and those which employees

use it regularly or want to use it

regularly

10. Keep apps like timesheet, claims, travel, leave application,

project tool ONLINE


11. Mobilize your intranet and allow intranets to work outside office

• Mobilizing will save lots of

time especially for managers

who want to approve

Sample Design Patterns

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Intranet UX: Keep it Simple. Keep it Interesting.

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