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1. Presented byKevin Panet, MS HRM, SPHR-CA
www.LinkedIn.com/in/kevinpanet www.KevinPanet.com
2. Critical Issues Companies cannot afford to hire the wrong
people Legal issues continue to grow Need to set people up for
success Turn over is expensive Common sense is not always common
practice Mark Twain 2 www.KevinPanet.com
3. Overview Different types of interviews Interview Questions
Legal issues Candidate scoring 3 www.KevinPanet.com
4. Types of InterviewsScreening InterviewThe purpose of this
meeting is to quickly assess the skills and personalitytraits of
the potential candidates.The objective ultimately is to screen out
those applicants the interviewerfeels should not be hired due to
lack of skills or bad first impressions.The interviewer must also
screen in those candidates she/he feels wouldmake a valuable
contribution to the company.Look for inconsistencies in the
jobseekers resume and challenging his/herqualifications.A screening
interview is meant to weed out unqualified candidates.One type of
screening interview is the telephone interview. 4
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5. Types of InterviewsTelephone InterviewTelephone interviews
are merely screening interviews meant to eliminatepoorly qualified
candidates so that only a few are left for personal
interviews.These interviews help save time and money for both
hiring managers and jobcandidates. 5 www.KevinPanet.com
6. Types of InterviewsOne-On-One InterviewIn a one-on-one
interview, it has been established that the jobseeker has theskills
and education necessary for the position.You want to see if the
jobseeker will fit in with the company, and how his/herskills
complement the rest of the department.You want to determine how the
candidates qualifications will benefit thecompany. 6
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7. Types of InterviewsPanel or Team InterviewThe jobseeker will
have to face several members of the company who have asay in
whether he/she is hired.The job seeker may be asked to demonstrate
his/her problem-solving skills.The panel will outline a situation
and ask him/her to formulate a plan that dealswith the problem.The
interviewers are looking for how the jobseeker will apply
his/herknowledge and skills to a real-life situation. 7
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8. Types of InterviewsInformational InterviewTypically this is
an interview set up at the jobseekers request with a HumanResources
Manager or a departmental supervisor in the career field he/she
isinterested in.The purpose of this interview is to help the
jobseeker find out more about aparticular career, position or
company.The candidate is seeking information from these people in
hopes that theymight refer him/her to someone else in their company
or to somebody they mayknow outside their company who could use
their skills.The Informational Interview is a part of the
cold-calling process wherebyjobseekers are generating their own job
leads. 8 www.KevinPanet.com
9. Types of Questions General Questions Job Specific Questions
Behavioral Interviewing Questions Illegal Questions 9
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10. General Questions1. Tell me about yourself.2. Why did you
leave your last job?3. What experience do you have in this field?4.
Do you consider yourself successful?5. What do co-workers say about
you?6. What do you know about this organization?7. What have you
done to improve your knowledge in the last year?8. Are you applying
for other jobs?9. Why do you want to work for this organization?10.
Do you know anyone who works for us? 10 www.KevinPanet.com
11. General Questions11. What kind of salary do you need?12.
Are you a team player?13. How long would you expect to work for us
if hired?14. Have you ever had to fire anyone? How did you feel
about that?15. What is your philosophy towards work?16. If you had
enough money to retire right now, would you?17. Have you ever been
asked to leave a position?18. Explain how you would be an asset to
this organization.19. Why should we hire you?20. Tell me about a
suggestion you have made. 11 www.KevinPanet.com
12. General Questions21. What irritates you about
co-workers?22. What is your greatest strength?23. Tell me about
your dream job.24. Why do you think you would do well at this
job?25. What are you looking for in a job?26. What kind of person
would you refuse to work with?27. What is more important to you:
the money or the work?28. What would your previous supervisor say
your strongest point is?29. Tell me about a problem you had with a
supervisor30. What has disappointed you about a job? 12
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13. General Questions31. Tell me about your ability to work
under pressure.32. Do your skills match this job or another job
more closely?33. What motivates you to do your best on the job?34.
Are you willing to work overtime? Nights? Weekends?35. How would
you know you were successful on this job?36. Would you be willing
to relocate if required?37. Are you willing to put the interests of
the organization ahead of your own?38. Describe your management
style.39. What have you learned from mistakes on the job?40. Do you
have any blind spots? 13 www.KevinPanet.com
14. General Questions41. If you were hiring a person for this
job, what would you look for?42. Do you think you are overqualified
for this position?43. How do you propose to compensate for your
lack of experience?44. What qualities do you look for in a boss?45.
Tell me about a time when you helped resolve a dispute between
others.45. Tell me about a time when you helped resolve a dispute
between others.46. What position do you prefer on a team, working
on a project?47. Describe your work ethic.48. What has been your
biggest professional disappointment?49. Tell me about the most fun
you have had on the job.50. Do you have any questions for me? 14
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15. Job Specific QuestionsDo you have the knowledge sets, skill
sets and personal attributes toallow you to do the job?1. What
parts of your education do you see as relevant to this position?2.
What prompted you to study _______________?3. Tell me about a time
when you had to communicate information to a group ofpeople.4. Tell
me about a significant achievement in your life.5. Tell me about a
time where you had to work towards a deadline. Did youmeet it? If
not, what would you do differently next time? 15
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16. Job Specific QuestionsDo you have the knowledge sets, skill
sets and personal attributes toallow you to do the job?6. Why do
you want to work for us?7. What do you know about our
company/practice/business?8. What are your short term/long term
goals?9. Where do you see yourself in five years time?10. Describe
a time where you set yourself a challenging goal? Whathappened?
What would you do differently? 16 www.KevinPanet.com
17. Job Specific QuestionsWill the employee fit in?11. Describe
a time where you had to work with a group of people to achieve
acommon goal?12. Can you give me an example of working as part of a
team. What was yourcontribution to the team and what was the
outcome of this exercise?13. What would you do if
____________________________? 17 www.KevinPanet.com
18. Job Specific QuestionsWhat makes this person the best
applicant for this position? Why shouldthe employer take this
person over other applicants?14. Why do you think you are the best
person for the job?15. What are your strengths and weaknesses?16.
Can you give me five words that best describe you?17. What skills
and qualities can you bring to this position?Is there anything you
would like to ask us?18. Is there anything else that you feel we
should know about your ability toperform the assigned duties and
responsibilities of this position? 18 www.KevinPanet.com
19. Behavioral Interviewing QuestionsPlanning and
Organization/Time Management:1. How do you determine priorities in
scheduling your time? Give examples.2. Describe a time in school
when you had many projects or assignments dueat the same time.3.
What steps did you take to get them all done?4. Tell me about a
time when you had too many things to do and you wererequired to
prioritize your tasks.5. How do you prioritize projects and tasks
when scheduling your time? Giveme some examples. 19
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20. Behavioral Interviewing QuestionsTeamwork:6. Tell me about
a time you were able to successfully deal with another personeven
when that individual may not have personally liked you (or vice
versa).7. Tell me about a recent situation in which you had to deal
with a very upsetcustomer or co-worker.8. Describe a situation
where you have had to work as part of a team toachieve a result.
What was your role in this?9. Describe a situation where others you
were working with on a projectdisagreed with your ideas. What did
you do? 20 www.KevinPanet.com
21. Behavioral Interviewing QuestionsAdaptability:10. Tell me
about a time when you had to adjust to a classmates or
colleaguesworking style in order to complete a project or achieve
your objectives.Analytical Skills/Problem Solving11. Tell me about
a situation where you had to solve a difficult problem. Whatdid you
do? What was your thought process? What was the outcome? What doyou
wish you had done differently? 21 www.KevinPanet.com
22. Behavioral Interviewing QuestionsCommunication:12. What is
your typical way of dealing with conflict? Give me an example.13.
Give me an example of a time when you were able to
successfullycommunicate with another person even when that
individual may not havepersonally liked you (or vice versa). How
did you handle the situation? Whatobstacles or difficulties did you
face? How did you deal with them?Creativity:14. Tell me about a
time when you had to use your presentation skills toinfluence
someones opinion.15. Tell me about a problem that youve solved in a
unique or unusual way.What was the outcome? Were you happy or
satisfied with it? 22 www.KevinPanet.com
23. Behavioral Interviewing QuestionsDecision Making:16. Tell
me about a difficult decision youve made in the last year.17.
Describe a situation where you have had to overcome a problem
orobstacle in order to move forward with something. What did you
do?18. Tell me about a time when you had to make a decision without
all theinformation you needed. How did you handle it? Why? Were you
happy withthe outcome? 23 www.KevinPanet.com
24. Behavioral Interviewing QuestionsIntegrity/Honesty:19. Tell
me about a time when you missed an obvious solution to a
problem.20. Tell me about a time when you were forced to make an
unpopular decision.21. Tell me about a time you had to fire a
friend.22. Describe a time when you set your sights too high (or
too low).23. Tell of the most difficult customer service experience
that you have ever hadto handle-perhaps an angry or irate customer.
Be specific and tell what you didand what was the outcome.24. Tell
me about a time when you had to go above and beyond the call of
dutyin order to get a job done.25. Give a specific example of a
policy you conformed to with which you did notagree. Why? 24
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25. Behavioral Interviewing QuestionsLeadership:26. Give me an
example of a time when you motivated others.27. Tell me about a
time when you delegated a project effectively.28. What has been
your experience in giving presentations to small or largegroups?
What has been your most successful experience in speech making?29.
Tell me about a team project when you had to take the lead or take
chargeof the project? What did you do? How did you do it? What was
the result? 25 www.KevinPanet.com
26. Behavioral Interviewing QuestionsInterpersonal Skills:30.
Give me an example of a time when you used your fact-finding skills
tosolve a problem.31. Give me a specific example of a time when you
used good judgment andlogic in solving a problem.32. Describe a
situation in which you were able to use persuasion tosuccessfully
convince someone to see things your way.33. Give an example of when
you had to work with someone who was difficultto get along with.
How/why was this person difficult? How did you handle it?How did
the relationship progress? 26 www.KevinPanet.com
27. Legal Issues Keep questions focused on the job Respect
privacy rights Dont ask for irrelevant personal insights Be mindful
of appearances Keep notes 27 www.KevinPanet.com
28. Good vs. Bad Interview Questions Dont ask You can ask How
old are you? Are you over the age of 18? When is your birthday? Can
you, after employment, What year were you born? provide proof of
age? When did you graduate college/high school? 28
29. Good vs. Bad Interview Questions Dont ask You can ask Are
you married? Can you relocate? Who do you live with? Do you have
any restrictions How many children? on your ability to travel? Are
you pregnant? Do you have responsibilities Do you expect to have a
that will prevent you from family? meeting specified work
schedules? What are your childcare Do you anticipate any
arrangements? absences from work on a regular basis? 29
30. Good vs. Bad Interview Questions Dont ask Instead ask How
tall are you? Are you able to lift a 50- How much do you weigh?
pound weight and carry it How often do you go to the 100 yards, as
that is part of gym? the job? Are you on a diet? 30
31. Good vs. Bad Interview Questions Dont ask Instead ask Do
you have any disabilities? Are you able to perform the Have you had
any recent essential functions of this job illness or operations?
with or without reasonable Please complete this medical
accommodations? (Legal if questionnaire. the interviewer thoroughly
described the job.) What was the date of your Will you be able to
carry out last physical exam? in a safe manner all job Hows your
familys health? assignments necessary for When did you lose your
this position? eyesight/ leg/ hearing/ etc.? Are you able to lift a
50- pound weight and carry it 100 yards, as that is part of the
job? 31
32. Good vs. Bad Interview Questions Dont ask Instead ask Where
were you/your Do you have any parents born? language abilities that
What is your native would be helpful in doing language? this job?
(Legal if What is your country of language ability is directly
citizenship? relevant to job performance.) Are you a US citizen?
Are you authorized to work in the United States? 32
33. Good vs. Bad Interview Questions Dont ask Instead ask Have
you ever been Have you ever been arrested? convicted of ____ crime?
(Legal if the crime is reasonably relevant to the job; e.g.
embezzlement for a banking job, drug crime if applying for a
pharmaceutical position, crimes involving children if working with
kids, etc..) 33
34. Good vs. Bad Interview Questions Dont ask Instead ask What
type of discharge In what branch of the did you receive? Armed
Forces did you Did you ever kill serve? anyone? What type of
training or education did you receive in the military? Can you
provide proof of service? 34
35. Good vs. Bad Interview Questions Dont ask Instead ask What
clubs or social Are there any organizations do you professional
belong to? associations, trade groups or other Do you go to church?
organizations that you belong to that you consider relevant to this
position? 35
36. Good vs. Bad Interview Questions Dont ask Instead ask
Anything personal! Are you available for All questions in this work
on Saturday and area are illegal! Sunday? (only if it is
necessary). Orientation Race Religion Affiliations 36
37. Post Interview Scoring The Score Sheet should be: Used
objectively Used consistently Maintained for at least 3 years 37
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38. Post Interview Scoring 1. How well was the candidate
prepared? Did they Very Very show up on time, dressed for success,
etc.? Poor Adequate Strong 1 2 3 4 5 2. How well did the candidate
answer the General Very Very Questions? Poor Adequate Strong 1 2 3
4 5 3. How well did the candidate answer specific job Very Very
questions? Poor Adequate Strong 1 2 3 4 5 4. How well did the
candidate answer the behavioral Very Very questions? Poor Adequate
Strong 1 2 3 4 5 Total Score: ______ 38
39. ConclusionGood interviewing skills are: Right for your
business Best kept legal Will help reduce turn over Will help you
save money Will help you make money 39 www.KevinPanet.com