Intertec Consulting

www.IntertecSys.com

Consulting Portfolio

Jobin Kurien

[email protected]

© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 4 www.IntertecSys.com

Your expert partner in ITSM

Journey

Process • Our Consulting Methodology

Product • Our Solution Implementation Expertise

People • Our Customized Training Delivery

Partner • We Partner in ITSM Journey


Intertec ITSM Consulting Solutions

IT Management Space

Consulting &

Audit Services Trainings

Solutions & Professional

Services


CONSULTING & AUDIT SERVICES


Consulting Service Offerings

Consulting Services

Internal Audit

IT Financial & Cost

Management Reporting

Service Management

Tools’ Selection

ITSM RaaS (Resource

as a Service)

ISO 20000, COBIT & ITIL

Alignment

Gap Analysis &

CSI


Consulting Service Offerings…contd

ITIL & ISO20000 Gap Analysis

– What business benefits your customers expects to achieve from ISO/IEC 20000 & where they currently stand against the standards?

– Ideally it would consist of a 5 day workshop including Process

Maturity Gap Assessment Report & final management

presentation

ITIL & ISO20000 Alignment

– To Determine what work is required by the customer to meet the standards (Regulatory or Statutory)

– To help streamline existing ITSM tool with add on services to extract ISO20000 aligned reports & Management dashboard reporting.

– Ideally it would consist of a 10 day workshop including

Certification Readiness Report & final management presentation



Internal Audit

– Stage 1: To conduct existing document review wrt to ISO20000 policies & procedures.

– Stage 2: To interview all concerned stakeholders wrt to compliance of documented ISO20000 policies & procedures & gather evidence of compliance or intent (planned projects).

– Ideally it would consist of a 3 day onsite exercise including audit

report & management presentation.

– Most organisations in this region will depend on an external

Consultant to conduct ISO20 on a half yearly basis.



IT Financial & Cost Management

– Objective is to develop Bill of IT, Show Back / Chargeback, Financial Transparency for a better decision making framework

– Run IT like Supply chain (Demand/Supply), Technology Business Management.

– To provide IT cost and consumption data to business owners in the form of a “Bill of IT” to more effectively communicate the value of IT to the business

– Ideally it would consist of a 3 day onsite exercise including audit

report & management presentation.







Service Management Tool Selection

ITSM Resource as a Service

– Our partners have a huge pool of certified experts as advisors

and consultants. If our customers need ITIL, ISO20 or COBIT

(Practitioners-OnDemand), we can help them with the best-of-

breed professionals.

– These resources are a part of an ITSM Center of Excellence and

Operations’ processes, frameworks and standards.


Consulting Approach

Process Definition

Baseline gap Assessment

Process 1 Design & Documentation

Configure Process in Tool

Process Testing

Process Training To stakeholders

Deploy the Process

Phase 2 Planning

Directing tool Config team

High Level Detailed Process Implementation Review

Process Discrption

Awareness Campaign

(IT Cost Management)

Project Plan

Phase 1 Planning

Full Involvement

Direction & Guidance

Partial Involvement

Consultants’ Involvement


TRAINING SERVICES


IT Management Training Services

ITILv3 Trainings

Foundation Based Training Package for

Cobit 5.0 / ISO 20000 / ISO 27000

Customized

+

End User ITSM Adoption Trainings

Green IT, Lean IT and Cloud Trainings

Training Service Catalogue


SOLUTIONS & PROFESSIONAL SERVICES


Solution Offerings

The Intertec Consulting Partnership is extendible to: ITSM Add-on

Solutions

ITSM Add-on

Solutions

Metric Edge – (Business

Intelligence for IT)

IT Cost Management

IT Business/Service

Catalogue

CMDB Consolidation

End User Performance

Baseline Service


Solution Offerings…Metric Edge

Metric Edge:

Intuitive dashboard comprising of key reports needed for

better control and management of IT

Helps get insight into organization’s current IT challenges,

pressing issues which IT needs to fix

Identifying the scope for improvement in respective areas,

implementing improvements and analyzing before-after

effects








Solution Offerings…IT Cost Management

IT Cost Management

Facilitate collaboration between IT and Finance (&

Business) to increase visibility into the costs, utilization

and operations of all IT Services

Support key IT decisions using deeper understanding of IT

cost and performance drivers

Provide data on IT’s value to Business by providing

transparent view of ‘IT Expense Sheet’

Maximize value on IT Assets optimizing capacity and

driving up utilization


Solution Offerings…IT Service /

Business Catalogue


Solution Offerings…CMDB

CMDB

Define complete end to end IT assets that constitute the

CMDB

Define IT services dependency with CMDB

Map IT services to business processes and functions

Define service relationship with users

Define Availability & Criticality of IT services


Solution Offerings…End User

Performance Baseline

End User Performance Baseline:

– To establish and reconcile a dynamic inventory of hardware &

software

– To detect abnormal desktop activity & user behavior

– Identify user, application & network compliance in the

organization

– Identify high risk activities within network

– Establish a baseline for desktop quality of service.


Intertec In-House Certifications

Certified Information Systems Auditor (CISA)

ITIL v3 Expert

ISO 20000:2011 Lead Auditor

ISO 20000:2011 Lead Implementer

ISO 22301 / BS25999 Business Continuity Management Lead

Auditor

www.IntertecSys.com

Questions

Thank You

[email protected]

00971 55 523 6611

Intertec Consulting

Documents

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consulting methodology

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itsm journey process

existing itsm tool

day workshop

financial transparency