Interpersonal Communication Syllabus

Interpersonal CommunicationGXEX1406Thinking and Communication Skills

Interpersonal communications

IntroductionInterpersonal communications means "showing appropriate ways to exchange your ideas and needs."


Introduction - Cont. A student demonstrates appropriate application of this skill when he / she can do a good job of presenting both sides of an issue, showing how both sides feel and interact, showing respect, using appropriate language, not using "put downs", and using strategies such as "I messages" and refusal techniques.


Introduction - Cont. Some examples of activities that help to build this skills include skills, role plays, dialogue, and puppet shows.


AgendaInterpersonal Communication Primer Interpersonal Communication SkillsCommunication Styles Communication during a crisisFunctions of interpersonal communication


Vocabularyinterpersonalof relationships between people: concerning or involving relationships between people


Vocabulary - Cont.Communicate (from Latin word to share)exchange information: to give or exchange information, for example, by speech or writingconvey: to transmit or reveal a feeling or thought by speech, writing, or gesture so that it is clearly understood understand one another: to share a good personal understanding.


Vocabulary - Cont.Communicationexchange of information: the exchange of information between individuals, for example, by means of speaking, writing, or using a common system of signs or behavior.


Five methods of communicationWritten wordSpoken wordVisual imagesMultimediaSymbolic gesture


The 6 written communication methods memo less formal than letter, more likely to be read, not confidentialnotice boards may never be read, good for staff-to-staffletter to staff private, personal, lends weight to its subjecte-mail private, less formal than letter, less likely to be kept like letterfaxes personal, publicinternal newsletter public, not for bad news, useful for minor but necessary news


The 5 verbal communication methodstelephone immediate, informal, privateone-to-one meeting confidential, more formal than phone calldepartmental or inter-departmental meeting for group interaction, for discussionpresentation persuasive, one-sided (control interruptions)company meeting for very important news, everyone hears at the same time


Basic concepts SenderMessageMediumRecipientFeedback


Interpersonal Communication PrimerYou listen to and acknowledge other people's thoughts and feelings: Rather than showing that you only care about broadcasting your feelings and insisting that others agree with you, you encourage others to express what they are thinking and feeling. You listen and try to understand.


Interpersonal Communication Primer - Cont.You express your own thoughts and feelings openly and directly: If you only listen to what other people are thinking or feeling and you don't express your own thoughts or feelings, you end up feeling shortchanged or "dumped on."


Interpersonal Communication SkillsI-statements help you express the way you feel and what you want with great clarity. Sometimes people use "you" statements, such as "You never call when you are going to be late." This type of statement can make others feel angry and defensive immediately. When you use I-statements, such as, "I really need to know when you're going to be here so I can make plans," you express your the concern in terms of you.


Interpersonal Communication Skills - Cont.A respectful tone of voice conveys that you are taking others seriously and that you also expect to be taken seriously. In addition, people with good communication skills are assertive without being aggressive or manipulative


Interpersonal Communication Skills - Cont.Eye contact is vital for good communication. For example, how would you feel if the person you were talking to kept looking around the hallway or out the window?


Interpersonal Communication Skills - Cont.Appropriate body language encourages conversation. Nodding your head, smiling, laughing, using words such as "uh-huh" and "yeah" and asking questions at appropriate times assure the person that you are really listening.


Interpersonal Communication Skills - Cont.Clear, organized ideas help you accurately and honestly describe your feelings and contribute to conversations and to decisions that need to be made. Good communicators are also specific. For example, a good communicator would say, "I need to use the computer from 7-9," as opposed to "I'll need the computer tonight."


Communication StylesPassive communication involves the inability or unwillingness to express thoughts and feelings. Passive people will do something they don't want to do or make up an excuse rather than say how they feel.


Communication Styles - Cont.Assertive behavior involves standing up for oneself. Assertive people will say what they think and stand up for their beliefs without hurting others


Communication Styles - Cont.The aggressive style of communication involves overreaction, blaming and criticizing. Aggressive people try to get their way through bullying, intimidating or even physical violence. They do not or will not consider the rights of others.


Communications during a crisisEffective Listening Appropriate Self-disclosure Audience Understanding Perceptual Clarity Channel Awareness (all senses)


Communications during a crisis - Cont.Effective Verbal Messages ReasoningEvidenceCredibilityOrganization Style


Communications during a crisis - Cont.Effective Nonverbal Messages VocalicsKinesicsArtifactsTouchProxemicsEnvironmental factors


Communicate Under Pressurekeep everyone inform at the same timegive everyone important instructions collectivelyencourage people to ask questionsinvolve people in key decisionsbe availablelet them see that you are rooting from themkeep your sense of humor


Functions of Interpersonal CommunicationGaining Information Building a Context of Understanding Establishing Identity Interpersonal Needs InclusionControlAffection


Good Communication Benefits less gossipbetter motivationhigher productivityincreased staff loyaltylower staff turnover


SummaryInterpersonal Communication Primer Interpersonal Communication SkillsCommunication Styles Communication during a crisisFunctions of interpersonal communication


Lets think about itWe hear but we do not listenWe see but we do not observe/read


ReferencesFunctions of Interpersonal Communication at http://www.abacon.com/commstudies/interpersonal/infunctions.html by Tim Bochers, Moorhead State University, USInterpersonal Communication Involves at http://www.uh.edu/crc/intcomm.html by CrisisResource Center, Universirty of Houston (2002)Interpersonal communication at Health Teacher http://www.healthteacher.com/teachersupports/skills4.asp by Anita Davis, Health Teacher.com, Tennesse, US. (2002)Four Principles of Intersonal Communication http://www2.pstcc.cc.tn.us/~dking/interpr.htm by Donn King, Associate Professor, Pellissippi State Technical Community College, Knoxville. US.


Reference Books Shirley Taylor, Essential Communication Skills: The Ultimate Guide To Successful Business Communication, Longman, 2000 ,ISBN 0 582 43202 2Ros Jay, The Seven Deadly Skills Of Communicating, International Business Press, 1999, ISBN 1-86152-373-4, www.itbp.com


Interpersonal Communication Syllabus

Documents

shareexchange information

good personal understanding

meeting confidential

appropriate ways

appropriate language

appropriate application

letterfaxes personal

good job