IN THE NAME OF ALLAH THE MOST BENEFICENT AND THE MOST MERCIFUL
Dec 01, 2014
IN THE NAME OF ALLAH THE MOST BENEFICENT AND THE MOST MERCIFUL
Strategies for Successful
GROUP A
WHAT IS COMMUNICATION?
“A process by which information is exchanged between individuals through a common system of symbols, signs or behaviour.”
FOUR FACTS OF COMMUNICATION
There are four facts in all types of communication:SenderReceiverInformationBehavior
CLASSIFICATION OF COMMUNICATION
Interpersonal Communication Intrapersonal Communication Group Communication Mass Communication
AND TODAY’S TOPIC IS
UNDER THE SUPERVISION OF MADAM ABEER HASHMI
INTERPERSONAL COMMUNICATION
“The Exchange of information between two persons is called interpersonal
communication.”
For example,
A conversation, dialogue, an interview, etc.
An author can also communicate
with his readers interpersonally.
PRINCIPLES OF INTERPERSONAL COMMUNICATION
Inescapable Irreversible Complicated Contextual
TYPES OF INTERPERSONAL COMMUNICATION
Dyadic Communication Telephonic Communication Dictating Interviews
DYADIC COMMUNICATION
“Two persons seeking to exchange information”
one to one-communicationcommunication between 2 people
FACTORS EFFECTING DYADIC COMMUNICATION
• Self Perception• Dyadic communication relationship
• Functional Relationship• Types of relationship
THE CYCLIC NATURE OF SELF PERCEPTION
PERCEPTION BY OTHERS
SELF BEHAVIOUR
SELF PERCEPTION
NONVERBAL RESPONSES
ORAL RESPONSES
SUCCESSFUL DYADIC COMMUNICATION
• Self perception cautions• Complete information about dyadic
communication relationships
TELEPHONIC COMMUNICATION
Throughout the world telephonic communication along with face-to-face communication is the effective way of interpersonal communication
STRATEGIES EFFECTING TELEPHONIC COMMUNICATION
Points considered in International CallsBeware of time zonesSpeak more clearlyRestate and SummarizeFollow up the conversations with letter or fax
STRATEGIES EFFECTING TELEPHONIC COMMUNICATION
• Sender preparation before call• Know your specific purpose• Know the precise person• Prepare notes
• After Phone Call• Thanks for time• Restate• End politely
INTERVIEWS
This is the most often used form of interpersonal communication in which two persons communicate to achieve some objective
Parties Involved Interviewer (employer) Interviewee (person seeking for job)
TYPES OF INTERVIEWS
Face-to-face Interview Computer Interview
PURPOSE OF INTERVIEW
Seeking position Informing on job Solving problem Gathering info Supporting solution Counseling employee Evaluating employee
Follow up after interview Do specific action promptly Provide required additional information
as early as possible Send thank you note promptly
INTERVIEWERS RESPONSIBILITY
Preparation before interview Read applicant resume before interview Focus on information desired Plan your questions
During interview Note oral and non verbal skills Jot down a few notes End with courtesy
After interview If possible immediately dictate or record major points to be
remembered about person Use consistent criteria on education, work experience, etc
CAUSES OF FAILURE
No prior preparation Personal biasness Environment Physical appearance Delay (late)
STRATEGIES FOR SUCCESSFUL INTERVIEWS
Preparation before job interview Understand yourself Knows detail about available position Do homework on company Rehearse possible questions
Procedure during job interview Give first positive impression State your understanding of interview Organise your answer Listen calmly
DICTATING
Dictating is oral communication between two persons but with a twist. You speak to someone either directly or via some electronic device, your goal, often, is to have someone else
type a communication that will be sent to an addressee.
PARTIES INVOLVED IN BUSINESS DICTATION
Two parties are involved in Business dictation
Dictator (one who dictates, usually boss)
Dictatee (one who follow the instructions of dictator, usually secretary)
IMPORTANCE OF DICTATION
Saves time and money Indirectly helps in building goodwill
with customer Eliminating transcription errors
PROBLEMS IN DICTATION
Misunderstanding of plural words Mistakes in spellings of unfamiliar
words Mistakes in punctuation May create transcription errors if the
words are spoken rapidly
STRATEGIES FOR IMPROVING DICTATION
Complete information about addressee Speak clearly, be careful with plurals Sounds such as ‘p’, ‘b’, ‘f’, ‘v’, ‘t’ and ‘d’ can
be misunderstood Read your Transcription While Listening to
the Dictation Spell unusual words or names when used
for first time
i.e. Accept, Except
Addition, Edition
Affect, Effect
Principle, Principal
STRATEGIES FOR IMPROVING DICTATION
Make the Dictation Audio Clear and Understandable
Suggest punctuation Dictate to slower rate of speech End with suggestions
SENDER RECEIVERIT CREATES BREAKAGE OF
INFORMATION
NOW WE COME TO BARRIERS IN INTERPERSONAL
COMMUNICATION
COMMON BARRIERS TO INTERPERSONAL COMMUNICATION
Unclear process: The receiver and sender may not share the same language, vocabulary, symbols
Chain of command: There may be too many layers that a message passes through between sender and receiver
Physical Barriers: Large numbers of receivers require good message sending methods. Outdated equipment.
Personal limitations: Physical and mental disabilities, and differences in intelligence and education may interfere with mutual understanding
COMMON BARRIERS TO INTERPERSONAL COMMUNICATION
Human natureSystem design altitudinal behaviourPsychological BarrierPresentation of informationIndividual linguistic abilityAmbiguity of words and phrases