Internship Report on Ramada 1

Hospitality is the relationship between a guest and a hosts, or the act or practice of being hospitable

1.1 History The Ramada brand began in 1954, when a group of investors opened the first Ramada Inn in Flagstaff, Arizona-the first in a series of "motor hotels." That same year, the group adopted the name "Ramada," a Spanish word meaning "a shaded resting place," and sold its first franchise. Since then, Ramada Worldwide has grown to over 850 locations in 34 countries. Ramada Worldwide is a global presence that provides a familiar heaven for travelers. Positioned to appeal to mid-market leisure and business travelers, Ramada hotels offer guests a harmonious blend of comfort and affordability.About Ramada Worldwide

Ramada Internationalis the company that owns, operates, and franchises hotels using the Ramada name outside of the United States and Canada. Ramada International was formerly owned byMarriott International, a competitor ofCendant, which owned Ramada in the United States and Canada. In 2004, however, Cendant purchased Ramada International from Marriott, which gives Cendant worldwide rights to the Ramada name. Despite now being under the same ownership, Ramada and Ramada International remained separate entities. In 2006, the hotels and hospitality divisions of Cendant were spun off intoWyndham Worldwide.1.2 Wyndham Hotel Group

Wyndham Hotel Group has locations in 50 countries spanning 6 continents. Our brands compete in market segments from economy to upscale. Each brand has a unique positioning in its segment and dedicated marketing programs. With our diverse portfolio and world-class services and support, you will find that we offer you opportunities that other franchise systems just cant match. The wyndham family of brands has with a global presence of 12 brands in over 60 countries and almost 7,000 hotels offering over 580,000 guest rooms. Such as Bay Mont Inn, Days Inn, Knights Inn, Ramada world wide, super 8, Wingate by Wyndham, Wyndham Hotels and Resorts.1.3 Six Commitments from Ramada

There are six commitments for the employees of Ramada inn hotel multan which are given in the following.

R

eady. I am ready to take care of my guests with a smile and great attitude. I am ready with my uniform and name tag. I am ready to help my co-workers.

A

nticipating. I am anticipating my guests needs, thinking ahead, and providing great service because I know what they go through when traveling.

M

aking a connection. I am making a connection with guests by smiling, looking into their eyes, and using their name. I am making a connection with the right body language and a happy, caring tone in my voice.A

ware. I am aware of my hotels amenities and services. I am aware of my hotels surrounding area in order to give good directions and proper information.

D

elightful. I am delightful and care about the little things my guests expect. I am delightful and never use the word no when I talk to my guests and co-workers.

A

ppreciative. I am appreciative, thank my guests often, and invite them to return. I am appreciative, to be associated with my Ramada and Ramada world wide. I am appreciative, of my co-workers.

2.1 Objective of Ramada HotelActually, this is Hospitality industry as Ramada world wide Hotel and they want to build more and more relationships with their guests or guests for their business. They want to satisfy their Guests. The objective is ultimately to earn the maximum profit with the utilization of minimum sources and to become a market leader.

2.2 Mission of Ramada HotelBuilding the worlds preferred places to meet relax and dream. That means to provide best shelter and relax place to the guests where they can feel more comfortable than their expectations. Because every guest wants to take best place to relax that must be clean and luxurious with the modern standard. So its Ramada Inn Hotels mission to provide all these kinds of facilities to their guest with secure and peace environment. 2.3 Goal of Ramada HotelThe goal of Ramada hotel is to get a good will and want to sustain at the top of the hospitality industry. Ramada inn hotel also trying to make its market share bigger than the other competitors so thats why they are providing best facilities to their customers particular in Multan city. So, Ramada hotel is trying to capture maximum area of the market in Multan wants to be a market leader.

3.1 What is Hospitality?Hospitalityis the relationship between a guest and a host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers,resorts, membership clubs, conventions, attractions, special events, and other services for travelers andtourists.

"Hospitality" can also mean generously providing care and kindness to whoever is in need.The hospitality industry is vast and very diverse. Any time people travel, stay in a hotel, eat out, go to the movies, and engage in similar activities, they are patronizing establishments in the hospitality industry. The management of such establishments is very challenging, as managers need to be flexible enough to anticipate and meet a wide variety of needs. They must also handle tasks such as training employees, handling staff, setting standards, and so forth.3.2 Meaning of Hospitality

The word hospitality derives from the Latinword hospes, which is formed fromhostis, which originally meant a (to have power). The meaning of "host" can be literally read as "lord of strangers."hostiremeans equalize or compensate.

In the Homeric ages, hospitality was under the protection of Zeus, the chief deity of the Greek pantheon. Zeus was also attributed with the title 'Xenios Zeus' ('xenos' means stranger); emphasizing the fact that hospitality was of the utmost importance. A stranger passing outside a Greek house could be invited inside the house by the family. The host washed the stranger's feet, offered food and wine, and only after the guest was comfortable could ask his or her name.

Hospitality management studies provides a focus on management of hospitality operations including hotels, restaurants, amusement parks, destination marketing organizations, convention center, country clubs, and related industries.

How Is International Ramada Hotel operating today?Today Ramada, which has been owned by Cendant Corp. since 1997, operates hotels throughout the United States. The company is comprised of three segments: Ramada Inns

Ramada Limited

Ramada Plaza HotelsTravelers in motion can come to rest at Ramada. Ramada Worldwide is a leading hotel franchisor with some 900 locations in more than 25 countries. In the US and Canada the company operates through its Ramada Inn, Ramada Limited, Ramada Plaza, and Ramada Hotel (Canada) brands. Its Ramada Inn hotels cater to the mid-market hospitality segment and typically feature such amenities as swimming pools, lounges, and restaurants, while its Ramada Limited offers fewer amenities for budget-minded travelers. Its small number of Ramada Plaza properties targets the upscale segment. The company also has brands specific to international markets. Ramada Worldwide is a subsidiary of hospitality firm Wyndham Worldwide.

4.1 Hierarchy of Ramada Inn Hotel

Human Resources Department is the mother of the organizations and HR department is playing a vital role in every organization so thats why every organization is mostly relying on this particular department. Because HR department provides best resources to the organization through which an organization can lead and develop and maximize the profit. There are many functions of HRD and those having the great importance but the main function of HRD is to hire and fire the employees on the basis of the set standard. In the Ramada Hotel the HRD is also performing the functions such as Recruitment, Selection, employee motivation, performance appraisal, employee services, training and development. Actually, HRD hired employees on probationary period of 3 months and appraise that whether that person is able to perform his job or not.

5.1 Sections of HRD

There are two sections of HRD in Ramada Hotel Multan.5.1.1 Time OfficeActually, time office is performing his duty under HRD and they are maintaining the attendance records, furnitures records, disciplines, vehicle records, employees check in and check out time and mail receive and mail dispatch as well. Time office is also maintaining the vouchers of sick leaves, casual leaves, and annual/earned leaves. These all records are maintaining on the basis of employees, whether they are related with management level or labor level. The office timing is 9:00 am to 6:00 pm. Time office is performing his duty on the basis of 24 hours because labor level employees work on different shifts.5.1.2 Security OfficeThe security office is very important and providing security to hotel. There are 20 members of security including one officer who is supervisor for all the security members. Security officer gives the instructions about security particular how to use guns and pistols. And then security officer maintains the record of all the security members who are performing their job under the supervision of the security officer. Main functions of Security are: 1. To secure things from its all possible threats.

2. To secure Building, Equipments, Hotels Guests, Staff and their Belongings.

3. To enforce and maintain discipline, law & order situation.

4. To control pilferage / Thefts.

5. Liaison with Local Administration.

5.2 CCTV RoomThe security is very important for every organization particular this modern period because there may be different threat so thats why CCTV that means close circuit cameras is being control in this room. There are different cameras fitted inside the hotel and outside the hotel as well. Through these cameras every person is being captured with video recording. Activities of all people are also being captured that they are performing with in the boundary of hotel or outside the hotel. There are two persons those are controlling CCTV room in two shifts. First one is day and second one is night.5.3 Welcome to every employee by HR departmentHR department says welcome to every person those has been hired by HR department so after hiring the employees they give orientation check list to the new employees in which all hotel policies are mentioned for those new ones. The employees are bounded to follow these policies. So they provide check list that is given following for the new employees:NEW EMPLOYEE ORIENTATION

Checklist

Organization hierarchy, introduction & functions of departments.

Shift timings for Male & Female.

Staff cafeteria timings & procedure.

Staff lockers & procedure.

Personal hygiene.

Bike, Motorbike & Vehicle Parking, procedures.

Hotel I.D.No / Time Clock No.

Time Office Procedures, (Time IN/Out, Body Search, Personal Belongings, carrying heavy amount etc.).

Salary period (26 to 25 of each month), deductions (EOBI, ESSC, Fine on disciplinary violations etc.)

Medical fitness policy.

Late coming policy.

Leave & Absenteeism policy.

Benefits (discount, medical, leaves, birthday cake, training courses, etc.)

Use of Telephone.

Leaving place of work at the end of duty.

Smoking, Eating, Drinking during duty hours (only in staff cafeteria).

Salary increment, promotion, performance appraisal policy.

Disciplinary actions (Warnings, fine, suspension etc)

Lost & Found procedure.

Loyalty & Honesty with the organization.

Entering hotel premises after or before duty timings or after resignation or services termination.

Job description.

I _________________________hereby declare that I have been fully briefed about the above policies / procedures and in case any further query, I shall prior contact the HRD.

Sign.__________

5.4 Functions of Human Resource Department

The functions of HR department are given in following such as recruitment, selection, employee motivation, performance appraisal, and employee services, training and development.

5.4.1 Recruitment

The pool through which you attract the skilled employees is called recruitment.5.4.1.1 Technical Staff

Technical staff is further divided into following three categories.

5.4.1.2 Contractual

These type of people are manual worker those perform their work.

5.4.1.3 Daily wages

These types of people are labor and they perform their duties in hotels such as dish washers, waiters, technicians etc.

5.4.1.4 Permanent Staff

In permanent staff there are top executives employees such as Managers, assistant managers, supervisors, officers. They people are all come in permanent staff members and performing high duty as they have been assigned. All the official work is depending on these executives for the development of the organization.

5.4.2 Selection & its CriteriaThe process through which you choose suitable employees is called selection. Following is the selection criteria of employees in Ramada inn hotel.5.4.2.1 Relevant Experience

A). to check skills you ask Questions from employees.

How many years of experience in previous organization?

What was your designation in previous organization?

What was your responsibility in that organization?

How much capable you are in resolving problems?How much command & grip on staff members you have?

5.4.2.2 Qualification

The qualification will be based on following:The criteria of the qualification of the employees must be relevant about 70%. Original documents must be verified and there will be required experience certificate.5.4.2.3 Appearance

Hows the personality of the person having? And how is he showing himself in front of you?

5.4.2.4 Consent

There is need to think of the person about why, what and how he actually wants to do this job?

5.4.2.5 Salary Package

There is need to ask that person about his last salary package and what package organization will offer and what are his expectations?

5.4.2.6 Fringe benefits

Fringe benefits will be given to employees such as Bonuses, Eid packages, Medical facilities.

5.4.2.7 Confidence

Confidence is necessary to perform every job so it has great importance and assess by interviewer.5.4.2.8 Devotion

How much interested that person to perform this job?

Following is the interview rating report of Ramada hotel multan through which employees are being selected for the job.RAMADA MULTAN

HUMAN RESOURCE DEPARTMENT

INTERVIEW RATING REPORT

Name of Candidate ______________________________________________

Position application for ___________________________________________

Out StandingGoodAveragePoorRemarks

Qualification

Professional Knowledge

Related Experience

Personal Appearance

Communication Skill

Reasoning & Judgment

Poise & Maturity

Potential

Strength for this Job: _________________________________________________________________

___________________________________________________________________________________Weakness for this Job: ________________________________________________________________

___________________________________________________________________________________General Comments: __________________________________________________________________

___________________________________________________________________________________Recommendations

(A)Recommended for

Approved By: ________________

Employment _______________

(B)Held for comparison with other candidates ___________ (C)Not Recommended ______________HRM ________________

Department __________________

Date _________________

HRD _________________

Interviewer _________________

Trail W.e.f ________to_______

5.4.3 Employee MotivationTo motivate employees, there are different things that Ramada hotel multan is following as given below:5.4.3.1 Letter of appreciation

When the employee of the Ramadas perform a great job then top management thinks that the employee deserve the motivation and the letter of appreciation is issued to the employee by the HR department and one copy will be patched in his file.

5.4.3.2 Employee Birthday cake

When the birthday of any employee will become then there is rule that the 2 pound of cake will be given to that employee for his motivation whether he is labor or official but it will be given on the basis of his identity card.5.4.3.3 Increment on salaryWhen any employee performs his job in a better way then there was an increment on his salary on different ratios basis on his performance towards job.

5.4.3.4 Designation increaseWhen any employee performs his job extra ordinary then his status will be increase that was mostly in the department of Food and Beverage services. 5.4.3.5 Employee of the Month and year

Another way of motivation HR department adopts, that employee of the month or of the year will be selected on two bases. Firstly, the department head will assess his performance through out the month or year and then HR department will assess his performance through his own way and then meeting will be conducted of top officials and then employee of the month or year will be declared. 5.4.4 Employee Services

There are different facilities provided by Ramada Inn hotel to his employees.5.4.4.1 Lockers

The facility of the lockers is provided to all employees by Ramada hotel whom they can put their precious things in to the lockers and these lockers are issued to all employees by the HR department on individual basis. Executive lockers are at different place instead of other employees together. 5.4.4.2 CafeteriaThe lunch and tea facility is provided by Ramada hotel to all employees at noon through out the week with different delicious dishes of menu and tea in morning and evening as well.5.4.4.3 Hostel facility

The hostel facility is also provided to those employees come from different cities and work in Ramada. That is almost near to the hotel.

5.4.4.4 First Aid facilityThe First aid facilities are also provided to all the employees by HR department such as tablets of fever, pain, bandage etc.

5.4.4.5 Special Discount

The special discount is provided by Ramada hotel to his own employees till 20% in all restaurants situated in to the hotel. 5.4.4.6 Car facility

When any employee wants to go out side the hotel for the purpose of hotel then the car facility with driver is provided to the Manager, Executive. There is also one motor bicycle all the departments but particular for finance department those deal cash with state bank or other bank.5.4.5 Performance Appraisal

The process through which the performance of employee is being assessed is called performance appraisal. It may become after 3 months or before this period. The head of the department will assess the performance of his subordinates and then fill up the specimen and send it to HR department and then HR department will take action against it. Specimen for performance appraisal is given in the following:PERFORMANCE APPRAISAL / RATING SCALE

Date:________

Reason for this rating:________________________________________________I.D.No.____________Employee Name_____________________________________Department:______________Position:____________________Present:__________

Salary

Employment Date:_____________Date of last increment / Appraisal:_____________

POORFAIRSATISFACTORYGOODEXCELLENT

JOB KNOWLEDGE

Consider his/her job

Knowledge gained through Experience, education or Specialized training.1

Serious gaps in

essentials of job2

Satisfactory knowledge of routine job aspects3

Adequately informed on

Most phases of job.4

Good knowledge of all phases of job.5

Excellent Understanding Of job. Extremely well informed.

QUALITY OF WORK

Consider neatness,

accuracy and dependability of results regardless of volume.1

Poor quality, many errors or rejects.2

Quality usually ok, some errors or rejects.3

Satisfactory

quality.

4

Quality exceeds normal standards5

Consistent high quality work

QUANTITY OF WORK

Consider the volume of

work produced under the

normal conditions.1

Falls below minimum requirements2

Usually meets min. requirement3

Satisfactory

quantity4

Usually well exceeds minimum.5

Consistently produces superior quantity.

ATTITUDE /

COOPERATION:

Cooperative, Enthusiasm, Responsive, Helpful to others, accept suggestions and new ideas.1

Uncooperative, resents suggestions, no enthusiasm2

Often cooperate, often accept suggestions3

Satisfactory

Cooperation, accepts new ideas.4

Responsive, cooperates well, helpful to others.

5

Excellent in cooperation, welcomes new ideas, very helpful & enthusiastic

ORAL AND WRITTEN

COMMUNICATION:

Able to understand, deliver, receive, convey messages well to others.1

Unable to express ideas clearly. Often mis-understood

2

Express ideas satisfactorily on routine topics.

3

Generally express thoughts adequately.

4

Consistently

Express thoughts clearly.

5

Excellent in cooperation, welcomes new ideas, very helpful & enthusiastic

ABILITY TO PLAN/

JUDGEMENT /

INITIATIVE:

Able to make Decisions or plan independently and makes sound

decisions in out of routine1

Decision often wrong or ineffective.

2

Judgements often sound but make some errors.

3

Good decisions resulting from sound analysis of factors.4

Sound logical thinker.

5

Consistently makes sound decisions, even in out of routine situations

ATTENDANCE &

PUNCTUALITY:

Consider leave availing

ratio & duty timings through out the year. 12345

LEADERSHIP/ POTENTIAL TO HIGHER POSITION.

Able to get job done from

others, potential for

promotion to Sr. Positions 12345

Points( )

DEDUCTIONS (1 point each from date of last appraisal) for: Warning Suspension

4 times late in each monthany other policy / procedures violation etc.

Points Achieved () Deductions (

) = Total Points (

)

OVERALL EVALUATION

06%

08%

10%

12%DEPARTMENTS RECOMMENDATIONS:

Based on the present evaluation, what action do you recommend?

Salary Increment

Promotion

Salary Adjustment

Amount Recommended (if increment or salary adjustment) Rs._____________________

Position recommended (if promotion recommended):___________________________

Recommended for employment

(if evaluated after probation/trial)

Reason (if No) _____________________________________________________________________________________________________________________________________________________________________________________________

or any other action recommended:__________________________________________________________________________________________________________________________________________________________________________________________________ _____________

_________________

Immediate Supervisor

DATE

Department Head

Name / Sign.

Name / Sign.

-------------------------------------------------------

HRD Remarks:

______________________

Human Resources Manager

Date:___________

_______________________________

APPROVED BY

Managing Director / General ManagerAgreed By:

Employee Name: __________________ Sign.________________ Date: __________5.4.6 Training and DevelopmentTraining is a major operational function. It is responsibility of every Supervisor, Department Head and the General Manager. It is one responsibility that cannot be delegated. Training must be continuous process of the dynamic nature of our operations. The company policy of promotion from within, plus changes in organization, job, responsibilities, methods, business value and changes in individual employee behavior and knowledge all call for increase modification of knowledge, attitude or skill. All of these changes can be most effectively brought about by planned and continuous training. Human Resources Department is responsible for imparting and supervising all training activities. Training is the process of currently oriented that employee learns to perform his job after getting training. While development is the future oriented through which employees learn and develop him self to perform the job into the future. It means the training provides different tools or skill to perform job right now but development provides different tools or skills to perform the job in to the future. Almost daily every department of Ramada is providing training to his employees in order to perform better job. 5.4.6.1 OrientationHere will provide direction to the employees by their head of department that what they have to go and what to achieve? They give proper training to every employee so that they perform their duty in a perfect way. 5.4.6.2 Scheduled

Proper schedule has pretty much important for every work so that in Ramada hotel HR department provide proper schedule to every department then they follow that particular schedule for training their employees. 5.4.6.3 Fire block trainingThis is probably a very important training in Ramada hotel when there will become fired around every place then how would you going to tackle that. There are different tools provided such as sand of buckets, fire protection cylinders on the wall. So this type of the training is provided to every employee of the hotel as it is necessary for every one.5.4.6.4 Security trainingSecurity training is very much important particular in this period where there is a security threat of suicide or bomb blast so thats why security training is provided to the security office by the Human Resources Department as it comes under the HRD.

5.4.6a Methods of TrainingAlthough there are two or more than two methods of training from which the main are two such as firstly on the job training method and secondly off the job training. So Ramada hotel provides on the job training to their employees. 5.4.6a.1 On the Job trainingThe employees are performing their duties and the training is providing with their according to the schedule that is made by HR department to all the departments. 5.5 Kinds of Employees

There are five kinds of employees in Ramada hotel.

1. Permanent

2. Temporary

3. Contractual

4. Apprentice/ Trainee

5. Daily wages5.5.1 Permanent

Permanent employees are staff those actually are top executives, managers, assistants, supervisors. There are different departments in Ramada hotel then permanent members are also performing their duties in a great way as per the requirement of the organization.

5.5.2 Temporary

Temporary employees are those who perform their duties on short term basis but not permanently actually and they may be on probationary period of 3 months in which they are being assessed by the HR department.

5.5.3 Contractual

Contractual employees are on the basis of short time period or long time period of contract and performing their duties in a right way as they are assigned by top management.

5.5.4 Apprentice/ Trainee

This is another type of employee who performs his duty as a trainee with some amount of pay but in Ramada there were all trainees without pay from different departments.

5.5.5 Daily Wages

These types of employees perform their jobs on the basis of daily wages. In Ramada hotel there are a lot of daily wages employees those perform their duties on different shifts.

Finance Department

Finance department is also having the importance for every organization and performs a very important role. So in Ramada Hotel finance department is performing functions as strategy making for low budget, controlling price, reserving cash, maintaining financial statements. Functions of Finance of Department are in the following:6.1 Functions of Finance Department

6.1.1 Maintaining Balance sheet and profit & loss A/c

The major function of finance department is to maintain the balance sheet and profit and loss account every year. Because balance sheet tells about the financial position of the organization that how is the performance of that particular organization while profit and loss account shows whether the organization is getting profit or loss. So it is responsibility of financial controller (FC) to check all the records by his own behalf as his subordinates perform that completely.

6.1.2 Making strategy for low budget

The strategies are also being made by finance department and they tell that how much cash they actually have and how they have to expense it as much as low.

6.1.3 Controlling priceThe major role of finance department is also to control price as the budget is increasing. They provide some best suggestions about controlling the price.

6.1.4 Cash Reserve

Another important function of finance department is to reserve cash for bad circumstances as they can happen any time.

Profit and loss accountFor the year ended June 30, 2008

20082007

RupeesRupees

Sales151,337,678141,921,129

Cost of sales107,318,52398,302,916

Gross profit44,019,15543,618,213

Operating expenses

Administration37,065,92734,297,102

Selling2,636,2822,002,969

39,702,20936,300,071

Operating profit4,316,9467,318,142

Other income2,244,9691,801,947

6,561,9159,120,089

Financial charges5,587,3592,405,067

Profit for the period before Taxation974,5566,715,022

Taxation756,688709,606

Profit/(Loss)after taxation217,8686,005,417

Accumulated loss from previous year(119,279,879)(125,285,296)

Unappropriated loss carried to Bal. Sheet(119,062,011)(119,279,879)

Profit and loss account

For the year ended June 30, 200920092010

RupeesRupees

Sales165,235,287151,180,277

Cost of sales117,512,496107,918,523

Gross profit47,722,79143,261,754

Operating expenses

Administration36,653,97936,314,862

Selling2,984,4082,629,532

Other-86,317

39,638,38739,030,711

Operating profit

Other income2,755,7362,244,969

10,840,1406,476,012

Financial charges5,570,1091,184,867

Profit for the period before Taxation5,270,0315,291,145

Taxation-1,510,540

Profit/(Loss)after taxation5,270,0313,780,605

Accumulated loss from previous year(118,748,661)(122,529,266)

Unappropriated loss carried to Bal. Sheet(113,478,630)(118,748,661)

Horizontal Analysis of Profit & Loss A/cHorizontal Analysis of Profit & loss A/c (%)

2007200820092010

RUPEESRUPEESRUPEESRUPEES

Sales 10010710991

0

Cost of sales 1001097865

Gross profit 1001013226

Operating expenses

Administration 1001082422

Selling 10013222

Other

1001092624

Operating profit 1005953

Other income 10012521

1007274

Financial charges 10023241

Profit for the period before Taxation 1001533

Taxation 100107213

Profit/(Loss)after taxation 100432

Accumulated loss from previous year 10095-78-74

Unappropriated loss carried to Bal. Sheet 100-84-75-72

Vertical Analysis of Profit & Loss A/c

Vertical Analysis of Profit & loss A/c (%)

2007200820092010

RUPEESRUPEESRUPEESRUPEES

Sales 100100100100

Cost of sales 69717171

Gross profit 31292929

Operating expenses

Administration 24242224

Selling 1222

other

26262426

Operating profit 5353

Other income 1121

6474

Financial charges 2431

Profit for the period before Taxation 5133

Taxation 101

Profit/(Loss)after taxation 4033

Accumulated loss from previous year -88-79-72-81

Unappropriated loss carried to Bal. Sheet -84-79-69-79

Balance SheetFor the period ended on 30 June 2008 & 2009

20092008

NOTE

SHARE CAPITAL AND RESERVE

Authorized Capital

2,000,000 ordinary shares

of Rs. 100/- each200000000200000000

Issued, subscribed and paid up

56,000 ordinary shares of Rs.100/-

each fully paid in cash 56000005600000

Unappropriated Profit/(loss)-113478630-118748661

-107878630-113148661

SURPLUS ON REVALUATION146596750146596750

OF FIXED ASSETS

LONG TERM LOANS--

CURRENT LIABILITIES

Current portion of long term loan327724080832830

Short term loan10525263230483144

Creditors, accrued and other 2634058639474216

Liabilities.

Provision for taxation15105401510540

136380998152300730

175099118185748819

FIXED ASSETS

Operating fixed assets130233465138270936

CURRENT ASSETS

Stocks and Stores 69628718358626

Account receivables 1974912023096955

Advances, deposits, prepay-42492684571758

ments and other receivables

I. Tax Refundable 104097507004884

Cash and bank balances34946444445660

4486565347477883

175099118185748819

Horizontal Analysis of Balance Sheet(Horizontal Analysis %)

20092008


Authorized Capital


of Rs. 100/- each100100




Unappropriated Profit/(loss)100105

100105

SURPLUS ON REVALUATION

OF FIXED ASSETS

LONG TERM LOANS--

CURRENT LIABILITIES


Short term loan10029


Liabilities.100


100106

FIXED ASSETS


CURRENT ASSETS




ments and other receivables



100106

100106

Vertical Analysis of Balance Sheet

(Vertical Analysis %)

20092008


Authorized Capital


of Rs. 100/- each114108




Unappropriated Profit/(loss)-65-64

-62-61

SURPLUS ON REVALUATION8479

OF FIXED ASSETS

LONG TERM LOANS

CURRENT LIABILITIES


Short term loan6016


Liabilities.


7882

100100

FIXED ASSETS


CURRENT ASSETS




ments and other receivables00



2626

100100

6.2 Ratio Analysis

6.2.1 Current Ratio =Current Assets

Current Liabilities2009

4485653=0.032891

1363809982008

47477883= 0.312

152300730

Fig. 6.1Interpretation:Our current assets decreased by 0.033 times in year of 2009 against liabilities while it was 0.312 in year of 2008.6.2.2 Quick Ratio =T.Assets Inventory

Current Liabilities

2009

175099118 - 6962871=1.2328

1363809982008

185748819 - 8358626= 1.165

152300730

Fig. 6.2Interpretation:

The most liquidate assets increased by 1.23 in year of 2009 while it was 1.16 in year of 2008. Which shows that increases by 0.068 times.6.2.3 Activity RatioInventory turnover =C.G.S

Avg. Inventory2009

117512496=16.87

6962871

Inventory turnover in days = 360 =21.34 days

16.87

2008

107918523= 12.911

8358626Inventory turnover in days =360 = 27.88 days

12.911


The ratio of inventory turnover was high in year of 2009 with 16.87 but in year of 2008 it was low with 12.911. While inventory turnover was low in year of 2009 with 21.34 days as compared to the year of 2008 that was high with 27.88 days.6.2.4 Average Collection Period=

Receivables

Sales2009

19749120=

0.1195

1652352872008

23096955 x 100= 0.153

151180277


The average collection period in year of 2009 was low with 0.12 than the year of 2008 that was 0.15 and the difference between both was 0.03.6.2.5 Profitability Ratio = G.P x 100

Sales

2009

474722791 x 100= 28.881

1652352872008

43261754 x 100= 28.62

151180277


In the year of 2009 GP margin was high with 28.9 while in the year of 2008 GP margin was low with 28.6.6.2.6 Profitability Ratio = N.P x 100

Sales

2009

19749120 x 100= 3.189

1652352872008

3780605 x 100= 2.5007

151180277


In year of 2009 the net profit margin was high with 3% while net profit margin was low in year of 2008 with 2%.

7.1 Food and Beverage DepartmentActually this department has a great importance for the business of the Ramada Hotel and maximum profit is being generated from this particular department. This department has a great importance for the business of the hotel and hotel is also pretty much depending on this particular department. Following are four types of restaurants in Ramada Hotel Multan such as Buzz 76 (buffet restaurant), Mehfil (family restaurant), and Shang palace (Chinese food Restaurant).7.1.1 BUZZ 76 (Buffet Restaurant)Actually, this is Pakistani restaurant where you will be served with Pakistani dishes. This open plan restaurant is set off the lobby with views over the outside of the hotel. It serves breakfast, Hi-tea, buffet lunch and buffet dinner. A wide selection of salads, entrees, soups, and deserts awaits you here.The service here is friendly and the setting with mood lighting and music in the back ground, allow you to have that perfect meal out with friends and family.Timings of Buzz 76 (Buffet Restaurant)Break fast

6:30 AM to 10:30 AM

Buffet Lunch

1:00 PM to 04:00 PM

Hi- Tea

4:30 PM to 07:30 PMBuffet Dinner

8:00 PM to 12:00 PM7.1.2 Mehfil (Family Restaurant)

Mehfil restaurant brings together the essential elements of fine dinning, melodious music and an elegant decor to offer you traditional fare adding welcome intrigue with variety of continental oriental dishes. It is actually made particular for families those will become and enjoy them selves through different type of food in excellent environment.Timings:

12:00 AM to 4:00 PM

07:00 PM to 12:00 PM

7.1.3 Shang Palace (Chinese Food Restaurant)This is fine dinning restaurant at the first floor of the hotel. The huge variety of Chinese food available in this restaurant. The style of this particular department is totally basing on the environment of china. Almost every of the chinies dishes are available with greatest taste as chinies food have.Timings:

12:00 AM to 4:00 PM

07:00 PM to 12:00 PM

7.1.4 Caf whisper (Italian/ Continental Food Restaurant)

Caf whisper with its modern interior elevates it over other restaurants. Spacious and lively, it captures the true spirit of modern caf by offering sumptuous all-day dinning of international and traditional appeal. It is located besides the Buzz 76 and it is an ideal place to meet friends and business associates over an authentic cup of tea/coffee, delight snacks or a heartily meal.Timings:

10:00 AM to 2:00 AM

8.1 Gym and Exercise FacilitiesWe provide a relaxing, non-pressurised environment to make you feel at ease amongst people of all ages and fitness levels. Our qualified and motivated Fitness Instructors will guide you through your Personal Health Profile and will write a personal Training Plan for you, tailored specifically to your needs. We recognise that everyone's lifestyle is different and we'll build your plan so that it fits around yours. You really will be in expert hands and can be assured that we'll help you every step of the way to achieving your goals.8.2 Swimming poolRamada Multan has outdoor swimming pool (seasonal) on site. This comprises of a temperature controlled swimming pool. The water of swimming pool is changed on almost daily basis for providing better service to their guests.8.3 Safety Guard

Two safety guards are available every time to safe guests, particular those dont properly swim or for their children.8.4 Medical FacilitiesThe medical facilities are given to all the guests such as pain killers, tablets, and bandage. Those are available at every time but will provide HR department in Ramada hotel.8.5 Elevators facilityThere is also facility of elevators for using top to the bottom rooms of the hotel. Any guest can use at any time this facility particularly those dont want to go with stairs to the upper floor in their rooms.

9.1 Banquet & Conference

Ramada Multan offers a unique location to hold conferences, conventions, seminars, and banquets, for private and corporate functions. We offer exceptional personal service, customize menu options and state of the art audio/visual presentation equipment.Everything is laid out in style to ensure your special day is an unforgettable event. We do it in a style that you wish. All you need to do is give us a reason to celebrate and we will add a touch of class and magic to your special occasion.At Ramada Multan we understand the importance of your day to make it one of the most memorable days of your life. Our spacious banquet halls can accommodate conferences and parties up to 600 persons. Our dedicated wedding planner will provide all possible assistance to ensure that you end up with the memorable experience with us. Our professional staff will see to every detail of your event ensuring you a quality experience. For outdoor functions, we have Outdoor space at swimming pools side where we can accommodate many people.9.1.1 Zainab Hall

The Hall is fully with comforts and air conditioned. It has one big and one small hall with capacity of 550 people. The seating plan in this hall is same as on theater style but there is no food facility available over here. Its rent is 90,000 rupees per function.9.1.2 Fatima Hall

Fatima hall is also with comforts and well equipped such as air conditioned, lighting, soft carpet. There is capacity of 200 people sitting over here. There is also facility of providing food to all the people sitting here. Its rent is 60,000 rupees per function.9.1.3 Zainab Hall

This is hall that is small one and there are capacities of 75 people those can sit easily over here. But they will be sitting with theoretical style over there. Its rent is 40,000 per function and for meetings 10,000 rent will be charged.9.1.4 Mariam Hall

Mariam Hall is such type of hall in which capacity of the people can be adjusted accordingly such as 110, 150, and 70. The seating plan is available with theoretical style or round the table. If 110 people are being adjusted over here then here will be availability of food with that. If strength of the people is 150 then there will be no food available over here. If strength of the people is just 70 then its up to you whether you want to add food or not. Actually, all banquet halls are beautiful and available for seminars, conventions, meetings, wedding ceremonies, and functions. In Ramada hotel multan there comes a lot of telecome companies for their meetings such as ufone, telenor, zong, warid. And insurance companies also come for their meetings particularly in Ramada multan. Apart from that wedding ceremonies and functions that come mostly in Ramada hotel multan. The names and capacities of the people with their strength are mentioned below in chart. Sr.NameCapacityTax/StrengthHalls Rent

1Zainab HallSeating in theater style with out food55090,000

2Fatima HallWith food20060,000

3Zainab Hall

(Small)Theoratical Style7510,000

4Mariam HallTheoretical style with food

with out food

round table setting110

150

7040,000

10.1 House keeping DepartmentHouse keeping department is also playing a vital role for the organization and the major duties of this department is to provide luxurious and comfort rooms to the guests with some innovative ideas. They have major concerns with guests. So they deal with guests in a best way particular serving them into their rooms. There are different types and different standards of room with different categories of amenities. There are three types of beds using in the rooms.

10.1.1 King This type of bed is provided to the particular guests such as president, prime minister, interior minister. The king size of bed is used in a room named as presidential suit. Its foam size is six and a half inches that is most comfortable and large than the others.

10.1.2 Queen

This type of bed is provided to the guests those come in a room named as executive suit. Its foam size is five and a half inches that is also comfortable but not big than king size.10.1.3 Twin

This type of bed is also called as double bed. That is made up for those guests come in the categories of or double standard rooms. Its foam size is up to four and a half inches.10.2 Functions of House Keeping Department

1. Decoration of the Room2. Clarity of the room3. Better services to guests4. Provide safe5. Provide food

10.2.1 Decoration of the RoomThe important thing is to decorate the room with different things such as flowers, paintings, fruit baskets even sitting and standing place in the room that is also pretty much decorated.10.2.2 Clarity of the Room

This is also main function of the House keeping department to clear the room in such a way that there is no any dirt in a room and the things must be clear and maintain at their place.

10.2.3 Better services to guests

This is main function of the house keeping department to provide better services to the guests. Mostly guests complaint or want some thing then they alert themselves for the better services to the guests at any time.10.2.4 Provide safe

The safe is provided to the guests by the house keeping department. In this safe, guests put their precious things and give their own pass word. The guests may put their things such as cash, documents, metal etc. 10.2.5 Provide food

The better food is also provided to guest on his room at his request. In food there may come different things such as break fast, juices, fruits etc.10.3 Rooms Availability and Best Available RatesActually, the total availability of rooms is 96 in Ramada Hotel and these are available at best rates. All the rooms are more comfortable, luxurious but amenities may be differing among all the available rooms. There are four types of rooms in Ramada Hotel. Those are categorized on the basis of their amenities and their rates.10.3.1 Standard Rooms

In these rooms, the amenities are low but it is well furnished as the others. Single bed is provided with television, soft carpet, classy Curtin, air condition, mini bar, telephone facility, modern wash rooms. 10.3.1a Standard Rooms RentStandard rooms rents are being charged on the basis of per day as Rs. 6,000 excluding tax. The tax will apply as 25.3%. Whether a guests will stay one hour or two hours or more, the rent will be charged as per day as mentioned above. 10.3.2 Double Standard RoomsIn double standard rooms, the amenities are high but these rooms are also well furnished as the other rooms. Master bed/ twin bed is provided with television, soft carpet, stylish Curtin, air condition, mini bar, telephone facility, modern wash rooms.10.3.2a Double Standard Rooms Rent

Double standard rooms rents are being charged on the basis of per day as Rs. 7,000 excluding tax. The tax will apply as 25.5%. Whether a guests will stay one hour or two hours or more, the rent will be charged as per day as mentioned above.10.3.3 Single Deluxe Rooms

These rooms are categories of luxurious rooms in which amenities are pretty much well than the standard rooms.10.3.3a Single Deluxe Rooms Rent

Single deluxe rooms rents are being charged on the basis of per day as Rs. 8,000 excluding tax. The tax will apply as 25.5%. Whether a guests will stay one hour or two hours or more, the rent will be charged as per day as mentioned above.10.3.4 Double Deluxe Rooms

These rooms are also categories of luxurious rooms but more superior than single deluxe rooms, particularly when comparing with amenities. 10.3.4a Double Deluxe Rooms Rent

Double deluxe rooms rents are being charged on the basis of per day as Rs. 9,000 excluding tax. The tax will apply as 25.5%. Whether a guests will stay one hour or two hours or more, the rent will be charged as per day as mentioned above.10.3.5 Executive Suit Rooms

Actually, in these rooms two rooms become interconnect for the Executive class guests and amenities are high in Executive suit rooms than the previous rooms.10.3.5a Executive Suit Rooms Rent

Executive suit rooms rents are also being charged on the basis of per day as Rs. 15,000 excluding tax. The tax rate will apply as 25.5%. Whether a guests will stay one hour or two hours or more, the rent will be charged as per day as mentioned above.10.3.6 Presidential Suit Rooms

This room is most luxurious and most expensive than the other rooms. It is obvious that amenities are much greater than the other rooms. In Presidential suit rooms, there is one big room that is provided to guests with all accessories.

10.3.6a Presidential Suit Rooms Rent

Presidential suit rooms rents are also being charged on the basis of per day as Rs. 20,000 excluding tax. The tax rate will apply as 25.5%. Whether a guests will stay one hour or two hours or more, the rent will be charged as per day as mentioned above.

11.1 Inspection of Ramada Hotel

The inspection team came into the Ramada hotel for examining the standards those must be followed as the main head imposed on his branches through out the world. That team comes particular from USA and it may be sudden visit as well. The inspection may be examined in the following ways.

11.1.1 Yearly inspection

The inspection team may come on yearly basis as after 12 months. They examine that all the things are going well and up to the standard.

11.1.2. Semiannually inspection

The inspection team may come on semiannually basis as after 6 months. They examine that standards are going to meet or not.11.1.3. Quarterly

The inspection team may come on quarterly basis as after 4 months. They examine all the standards impose their branches.

11.2 What are the standards examined by the team?Actually, this is a hospitality industry so what standards are going to examine by the foreigners team. In these standards there comes restaurant locations, foods and their availability, make up of the rooms for guests, other amenities are examined by the team. This is Ramada hotel world wide so team comes as foreigner guests to examining each and every thing of the hotel as mentioned above particular security alerts.11.3 If standards are not being followed?

11.3.1. Penalty imposed

When the standards are not being followed then team shows his examining report to head then they imposed heavy penalty.

11.3.2. License cancelled

The license may cancel in case of not following standards.

12.1 Engineering Department

The Engineering Department has a great importance for Hospitality Industry that is actually controlling the electricity, generators, chillers, boilers. The functions and duties of Chief Engineer, his staff, and the engineering department have been relegated to the subconscious of hotel management and certainly of the hotel guests. The only time the functions of engineering department became noticeable was on those unhappy occasions when something went wrong with one of the building systems and guests and or management were in convinced. The role and mandate of any property engineering department is the protection of the buildings/owners assets; the structure from the faade or building envelope, to the integrity of the floors, walls, ceilings and all of the furniture, fixtures, and equipment (FF&E) contained therein. This includes the electrical transformers and the distribution throughout, the domestic water distribution and sewage, the heating-ventilation-air conditioning system, (HVAC), the fire alarm system and fire safety components, the vertical transportation system (elevators), the property surroundings like parking and landscaping and pest control. Utility management such as electrical, gas, steam, water. A hotel is a plant encompassing a myriad of facilities and services and it is imperative that all those elements work smoothly and in cohesion to ensure that the guests have a comfortable and safe stay. Although hidden behind the scenes and rarely feted, a hotels Engineering Division performs an invaluable role in the equation. With the evolution of hotel building design and the ever growing range of features and facilities being incorporated in hotels, the scope of the engineering function in hotels is expanding exponentially. The engineering department has to keep records and maintain the smooth functioning of the equipment without any hassle or disturbance to the guest. They are on call 24 hours of the day, and have to ensure that the technical side of the hotel is looked after. Each day routine checks are done, and the staff walkthrough the entire hotel premises on regular basis, for inspection and attention. Chief Engineer is entrusted to oversee the engineering staff, and they are entrusted with different aspects and operations of the hotel machinery and equipment. The other departmental heads of the hotel are expected to inform the chief engineer, in the case of any need of repair or maintenance. Engineering department has categorized their work in two ways; Preventive maintenance and scheduled maintenance. In preventive maintenance the department sees to timely inspection of the machinery, shutting down blocks of guest rooms and other areas periodically for refurbishment.

13.1 Front Office, I.T and Exchange Department

The Front Office is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, and help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.The front office functions can be divided such as Reception, Bell service, mail and information. The main function is that they are performing to reserve rooms online for their guests.The Information technology department has also great importance in Hotel because there is also need to interconnect with all the systems in such a way with one main server of the Hotel. There was a Munshi server in Ramada hotels it department through which all the systems were controlling. The Munshi server was using as the back up of all the data of Hotels computers. When ever they feel some problem with some viruses in the systems and data destruction then they can easily another copy from that main server named as Munshi. The internet facility is also provided to all the department of the hotels with high speed. There was also the main function of that department to networking with the computer systems of the departments. Information technology department is one that has great importance for the hotel because world is global now and every business is basing on I.T. They are using different types of electronics and computer is pretty much important in every sort of business. In Ramada hotel the facility of computer with internet, scanner, and printer is provided to all the guests. Who wants to use that there is separate room available to use it and all the computers of different departments are connected with each other but controlling main server named as Munshi. The exchange department has also very important for the hotel because it provides facility of communicating telephone. Actually, they are controlling to transfer the calls with in the boundary of the hotel and connecting the calls outside the hotels towards the different people. Even they can record the calls of every day. Mostly they are controlling the calls those are using with in the boundary of the hotel among all the departments on daily basis.

14.1 Purchase DepartmentThe concern of this department is with the daily purchase of different things such as food items, meats, vegetables, and other different products such as computers, medicines, and other necessary things required to different departments, they also contact to purchase department for that. But there is need to make PR (purchase requisition) that is issued by the purchase department to all the departments. The main function of the purchase department is to bargain with different shops for the required products and then products are being purchased by the purchase department and there is also a major link of the purchase department with the finance department who is actually controlling all the cash. All the things come at first in this department and then send them towards different departments as per their requirements.

14.2 Major FunctionsFollowing are the major functions of purchase department that they are performing.

1. Select the market

2. Bargaining3. Minimizing expense

14.2.1 Select the marketAt first purchase department selects the market from where they have to buy things at low price currently and for future as well.

14.2.2 Bargaining

They also bargain with people not only their own shops but also in purchase department as well. They fully tried to bargain shopkeeper at low prices.

14.2.3 Minimizing expense

It is also major function of purchase department to minimizing the expenses of the hotel.PURCHASE REQUISITIONDepartment ________________________________ Date _____________________To the purchasing Department __________________________________________

Date Required________________________________________________________Item No.Monthly ConsumptionBalance in StoreQty RequiredUnitDescription & Utility Price Per UnitTotal

Suggested Vendor

Verified By

Purchase Office

Purchase Order No _____________________Date ______________ 20_________. ________________________ Controller Finance

Requested by: ___________________________

__________________ __________________________________

Department Head

General Manager

Purchase Manager

15.1 Strengths1 Ramada is the only four star hotel in Multan.

2 It has 96 rooms more than any other hotel in Multan .It has also got 3 banquet halls.

3 Due to name of Ramada (an international chain of hotels worldwide) foreigners who visit Multan prefer to stay here.

4 It is located almost in the center of the city which is its main strength.

5 Near to airport and railway station and easily accessible through public transport.

6 Pick and drop facility from the airport.

7 Customer friendly service.

8 Its Chinese Restaurant (Shang Palace) and Caf whispers.

9 Buzz 76 being only restaurant in Multan offering Hi-Tea Buffet.

10 Best steam laundry and dry cleaners in town.

11 Only authorized and licensed dealers of wine in Multan.

12 It has one big swimming pool and latest gym in the city which has a membership as well.

13 Discounted rates for companies and organizations.

14 No employee union.

15.2 Weaknesses

1 Quality of food in its buffet dinners.

2 Air conditioning system is pathetic.

3 Parking lot is very less.

4 Nothing special to motivate and retain employees.

5 Very low salaries as compared to market.

6 No or very less incentives, services and bonuses for the employees.

7 Not a true corporate culture organization as it is a Seth Culture organization.

8 Employees always fearful about their job security.

9 No travel agency offices for airline ticketing.

10 No shopping mall or shops inside.

15.3 Opportunities

1 Hiring of qualified, skilled employees with good packages can improve their service.

2 As hotel has its monopoly so it can make use of it more to attract customers.

3 As its laundry is best in town so it can open its outlets in other parts of the city for further expanding its businesses.

15.4 Threats

1 Coming of new standard hotels like Pearl Continental.

2 Employee turnover is already very high and due to coming of new hotels it may further increase.

3 Sindbad Hotel and Sheza Inn hotel have restructured themselves and are a serious threat to Ramada.

4 Upcoming restaurants and banquet halls in the town like Zanzibar, Shahjahan.

16.1 Political/Legal

1. Due to the possible impacts on the Environment from the operations of a hotel, there is a need to comply with Environment related regulations.

2. Industry specific taxes.

3. Difficulties in obtaining travel visas to this region.

4. The current war on terror situation may reduce non-essential leisure based travel, which will have a negative impact on the hotel industry.

16.2 Economic

1. Due to the seasonal nature of demand, revenues and room occupancy can vary significantly during peak and non-peak periods.

2. As hotels generally provide free food and lodging especially at the operational level, their salaries are not that attractive compared with that of certain other industries. This may make it difficult to attract employees for such positions.

3. Due to the non-essential nature of this type of service to a potential customer, this would be one of the first areas that would be cut back at a time of recession or economic downturn.

16.3 Social/Cultural

1. The lifestyle change which is growing among certain sections of the middle class as well as the upper class.

2. As hotels benefit from holidaying the extent to which people take holidays and their ability to get off from work for such holidays will have a direct bearing on the demand experienced by an organization such as Ramada.

3. As hotels consume a large amount of resources such as water, soap, detergents as well as cause a fair amount of pollution (from water, leftover food, use of strong detergents), there exists a fair amount of pressure to be green especially by Environmental pressure groups.

4. Employment of the employees may effect due to the change of corporate culture.5. As traveling for a holiday is seen as non-essential travel. Some may opt not to engage in leisure travel especially where air travel is involved.

16.4 Technological

1. The hotel industry is seen as utilizing an increasing amount of technology with a view of achieving greater customer satisfaction.

2. It can be seen that customers, even potential customers extensively use online information sources including reviews and comments by previous customers when making their own choice about holidays and places to visit.

3. The use of technology and other advanced techniques can be useful in managing the consumption of resources such as water and electricity which are resources that are extensively used in this industry. e.g: Power Factor Corrections, recycling water.4. The increasing use of IT/IS can help in improving the information available for management decision making which will also allow the organization to better plan its future activities and events.

17.1 My Activities

During my initial meeting with the Chief Executive Officer of the Hotel Mian Faisal, He asked me about my specialization in MBA. I told him that my specialization is in Human Resource Management so he asked me to do the internship in the HR department of their Hotel. I had to carry out most of the activities as HR Officer was also new to the job. Following is a brief summary of my activities:

I joined HR department of Ramada Multan on June 17, 2010.

The Staff in HR department included HR Manager and Assistant HR Manager said that you are a part of our HR department as HRO and my responsibilities included:-

1. Deal with discipline matters as per the direction of HR Manager which normally included preparation & processing of warning letters for defaulters and maintaining their records.

2. Preparation and issuance of show cause/ Explanation letters and is a part of the inquiry team and suggesting measures to resolve the matter.

3. Recommend and process promotion/increment in pay of employees in the light of company policy and managements direction.

4. Assist in recruitment and selection of various employees to include:

5. Initial interview to prepare his profile for subsequent selection process. 6. Issue appointment letter to the successful candidates and guide him to the department and the job he was selected for.

7. Maintain personal data of all employees of the organization containing the following documents. Personal Bio data Sheet of every employee requires following.a. 3 Recent Photographs b. Copy of CNIC8. Guarantor form stamped by Councilor/ Nazim of the area is required. In case of employee who is actually working under finance department then guarantor form will be on the stamp paper. 9. Previous Experience Certificates (If any) 10. Qualification Certificates.

11. To ensure that the concerned departmental head submit performance appraisal of probationary employees at the end of probation period to enable HR department decide about the status of employee (Permanent or otherwise).

12. Process release/resignation of employees resigned from the job and preparation of final settlement.

13. Plan relief and rotation of employees working in various shifts.

14. Keep an up to date attendance record of employees on daily basis. I used to enter the absentees, leaves, day offs, suspensions (if any) of employees in the computer software basing on that daily report.

15. Keep an up to date leave record of employees according to their terms of employment. There were three types of workers working in the hotel. Firstly, Permanent employees, secondly, Daily Wages Employees and lastly Temporary Employees or Employees on trial base. According to their employment type they were granted leaves. The leaves given could be sick leave, casual leave, special leave, short leave and if an employee has been working for more than a year then he is eligible for 15 earned leaves but for executive. 16. At the start of each month a list is printed from the software which contains the birthdays of employees during that month. On the birthday that employee is given a birthday cake of two pounds from the hotels bakery free of cost. This offer is valid only for Permanent Employees and Employees on daily wages.

17. The salary period of the hotel is from 26th of every month to 25th of the next month. On 26th of every month time office register was sent to the HR department which contained number of days of all employees which they worked in that month. This we had to tally with the number of days of employees already entered in the software (as in the software we daily record the absent, leave record of every employee). Once both records matches we process the salary towards finance department which after further processing distribute the cheques on 2nd of every month.

18. I also prepared memos ordered by GM to HR Manager and after preparing them they were dispatched to the department heads. 19. File management was also part of my duties. I had to maintain following files: a. CVs files according to the skills, education etc. b. I had to place the warning letters, appreciation letters, increment/promotion letters, resignations, final settlements etc. c. Performance appraisal file. 20. In file management I was given a task by HR manager to check the department wise files and check whether files were complete as per requirement i.e. they had all the required necessary papers of employees. The Head of department of employees with missing papers were informed about that and they were ordered to submit the papers.

21. I was also responsible for allocating employees, lockers where they could keep their personal things.

22. On daily basis security report to be checked, given by the security officers and to be given to HR Manager.

23. Transferring of employees from one department to the other.

24. I issued uniform slips to the employees such as security officers, drivers, kitchen cleaners, dish washers, waiters.

18.1 What I learnt?

Following are few things which I think I learned after working in the organization: 1. I learnt how to work efficiently to the entire satisfaction of my superiors.

2. I got great experience while interviewing candidates.

3. I became bit expert in writing warning letters, appreciation letters, memos, increment/promotion letter, show cause letters and also writing letters to clients.

4. HR department in any organization has great nuisance value. This is one department on which everybody looks upon for solutions of various personal and professional matters.

5. I learned how to be polite with all employees and at the same time encouraging & motivating them.

6. I was also part of conflict resolution committees and inquiries which helped me a lot to understand how to listen to both parties and in decision making.

7. I learnt how to be tactful in performing some unpleasant duties.

8. I learnt about the difficulties and problems of employees.

9. I learnt about the problems of practical life. 10. I learnt how to attend professional meetings.

19.1 Suggestions for the Organization

Following are a few suggestions for the organization:

1. Organization culture needs to be friendlier and more democratic.

2. Pays of employees should be according to the market.

3. Food quality to be improved.

4. They can have a bar b que introduced on their pool site during the nights.

5. Air conditioning system needs to be improved.

6. Monthly or quarterly performance based rewards or incentives to be given to employees in order to get them motivated more towards their work.

7. System of bonuses to be introduced on Eid.

8. Rooms of the hotel to be more innovated.

9. Ethical lectures to be arranged for all employees once in two months.

10. They should have more structured training & development system in each and every department.

11. Providing job security to employees.

12. Employees who work overtime they should be paid accordingly.

13. MOD (Manager on Duty) at night should have the facility to take dinner in the restaurant of hotel as he is not paid extra for that duty. 14. They have to make more employee involvement more.

15. Hajj or Umrah policy needs to be introduced.

16. They have to raise pay more according to the competitive market.

If I were the Manager there?

If I be the manager there then I would have carried out following tasks on priority basis:1. Re-design the recruitment and selection criteria in order to have the best men working in the organization.

2. Improve the incentives and compensation system.

3. Re-design the Training & Development aspect of every department.

4. Improve working conditions for the employees.

5. Providing job security to the employees.

6. Rewards to motivate the employees. 7. I prefer to conduct the meetings two times in a week.

PERMISSION SLIP

i) Going out during duty hours due to personal or official reasons.

ii) Leaving early to normal duty hours due to personal or official reasons.

iii) Using Hotel Motorbike.

DATE:(When permission required)________________________________________

NAME:____________________ POSITION: ______________ DEPTT.__________

PURPOSE:___________________________________________________________

TYPE:OFFICIAL / PERSONAL:_________________________________________TIME OUT:_____________________EXPECTED TIME IN:__________________ALLOWED TO USE MOTOR BIKE (Y / N):___________CAR(Y/N)___________

IF YES: BIKE / CAR NO.:________________ _____________________

EMPLOYEE SIGNATURE

AUTHORISED BY:Name: _________________ Position: _______________ Sign._________________

RECEIVED BY:Name: _____________ Position: ____________ Date:_________ Sign___________

Note: Filled permission slip shall be submitted to time office upon going out by the concerned employee.

Timekeepers shall maintain the record separately of Official / Personal slips.

At the end of each month report shall be forwarded to all departments for better control.GUEST SERVICES VEHICLE / CAR APPROVAL

FOR USE WITHIN / OUTSIDE THE CITY

Date of issue: __________

1-Driver Name: ______________________________ Cell # _____________

2-Vehicle: Registration No. ____________________ Make: ______________

3-Vehicle: Present Meter Reading _____________

Present estimated fuel ______________4-Departure Time: ____________________ Expected Arrival_____________5-Departure Date: ____________________ Expected Arrival_____________6-Destinations: _________________________________________________

7-Route: Departure ______________________________________________

8-Route: Arrival _________________________________________________

9-Estimated Mileage: Departure _________________ Arrival_____________10-Estimated fuel consumption (for whole journey):_____________________

11-Guest Particulars: Is he /she the room guest?_______________________If yes: Room No. ____________ Name ______________________________

12-If he is not a room guest, describe details including name, address etc.

____________________________________________________________________________________________________________________________ 13-Is guest walk-in or reservation through company? ___________________

______________________________________________________________14-Company Name:______________________________________________15-Is facility requested by company or self? ___________________________

16-If guest is walk-in: Personal Reference / Surety______________________

______________________________________________________________

NIC No. ___________________________ Passport No._________________Attach copy.

CHECKLIST FOR FOM / DUTY MGR.

Vehicle registration book present: YES NO Validity: ___________

Drivers driving license present: YES NO Validity: ___________

Vehicle Condition: Describe any discrepancy / fault / scratches, cleanliness etc. or take 5 minute test drive: ______________________________________________________________________________________________________________________Is vehicle ready to use: Remarks?______________________________________________________________

__________________

ALLOWED FOR TRAVEL

APPROVED BY

Name / Position / Sign

Name / Position / signReceived by:

Security / T.K:Sign. ______________ Date___________ Time____________

FINAL SETTLEMENT CLEARANCEDate:________________

Time Clock No.___________Name:________________________________

Position:_________________________ Department:____________________EMPLOYEES DEPARTMENT

___________________________________________

Immediate supervisorAcknowledge return of

All hotel property & handing / taking overVerified By

Department Head

_____________________

Engineering Store Keeper

(for engineering staff)

HOUSEKEEPING DEPARTMENT

____________________________Linen / Uniform Attendant

Acknowledge return of hotel property________________

Verified By

Exec. Housekeeper

i) Cost control section

Amount of city ledger

to be deducted =

Any other deduction =

_____________

A.MSC / Cost controller

_______________

Asstt. Mgr. Accounts

ii) Income AuditLoan / advance

(if any) = Any other deduction= __ ___________ _____________

Gen. Cashier Income Auditor _______________

Controller Finance

HUMAN RESOURCES DEPARTMENT

Acknowledge return of following property:

Locker key (locker No. ) Name tag H.I.D. Card

Training Manual

ESSC Card Hostel Key/Clearance

Returnable Gate Passes:

Visiting Cards Official Diary

Last working day:

Absent / Suspension days:__________

No. of days worked:_________

Salary to be paid (days):____________

Last Drawn Salary:___________

Reason for leaving:________________

Any further details:_________________________________________________________________________________________________________________

______________ __________________ ___________________

A.HRM

HRM

General Manager

Certificate (to be signed by the employee)

I_________________ have received my all dues from Ramada, Multan and have no claim regarding payment.

SignatureFULL AND FINAL SETTLEMENT / AFFIDAVIT

I_____________________S / D / of___________________ declare that I have received all my dues until my last working date with Ramada, Multan in accordance with the contract signed with the Ramada, Multan, in witness thereof I sign, affirming that I have no further claims, dues or emoluments whatsoever from the said employer. I also hereby confirm that I have returned all company documents, properties, dues whatsoever, and there is nothing in my possession as on today and no legal impediment.

____________________________________

_____

EMPLOYEE SIGNATURE & THUMB IMPRESSION

DATEREQUEST FOR AVAILING DISCOUNTBy Using F&B Outlets For Self or Immediate Family Only.20 % Discount Authorization

For Hotel Staff.

Dated:_______________

Name _________________________________ I. D. No._______________________

Department:_______________________Position:______________________

Relationship (to whom entertain)__________________________________________Outlet (Name):______________________No. Of Person:______________________Date / Time for Entertainment: ___________________________________________I hereby declare that information provided above is true and I shall use F&B outlet as per procedure without causing any interruption in operation and shall not violate the discipline.

______________________Employee Signature

_____________________

_____________________

Department Head

Manager HR

Recommendations by making sure that policy has not been violated.

_________________

General Manager

Approved By

Note:

1-Amount spent for entertainment shall be paid as a whole in cash only.

2-Staff on duty cannot join their family members.

3-Discount valid for self or immediate family members only.

4-Discount shall not be valid for Hi-Tea or special promotional packages.

5-Prior approval required for the purpose.

6-Approval shall be handed over to the concerned outlet Incharge in advance,

which shall later on be attached with the check.

OFFICIAL GUEST ENTERTAINMENT

APPROVALRamada, Multan

Date: _______________

Guest Name: __________________________ Position:________________________

Organization:___________________________________________________

Date for Entertainment: ___________________ Time: __________________

Place for Entertainment ___________________ No. of Persons___________

Type Of Entertainment:___________________________________________

Reason:_______________________________________________________

______________________________________________________________

______________________________________________________________

Potential Business or Operational Benefit: ____________________________

______________________________________________________________

Recommended By:

Name: ________________ Position: _______________ Sign.: ______________

_________________

Approved By

M. D / G. M

Note:

1-Approval shall be taken in prior.

2-Approved slip shall be handed over to the outlet incharge, which

shall be attached with the entertainment check for the record of

Finance department. PERSONNEL FOLDER

Checklist

Employment Application

NIC Copy

Photograph

Educational certificates

Experience certificates

Employment contract

Medical fitness(Tests report Doctor Certificate)

Verification from former employer

Surety bond

Job description (received by employee)

New employee orientation checklist (briefed & signed)

Employee information updation: ___________ __________ ________

___________ __________ __________ ___________ __________

Annual performance appraisal: _________ __________ __________

__________ ___________ ___________ ___________ _________

Driving license (valid & renowned): _________ _________ ________

________ ________ __________ _________ ________ ________

CHECKLIST (AFTER LEAVING THE ORGANIZATION)

RESIGNATION

TERMINATION LETTER

EXIT INTERVIEW

CLEARANCE

FULL & FINAL SETTLEMENT STATEMENT

OFFICIAL VISIT

APPROVAL

The following staff members shall be proceeding on Official Visit:

S. No.I.D. #NamePositionFromToDestinationPurpose

1.

2.

3.

4.

Employee ___________________ Department Head ___________________

Date of issue _________________

Department Head Responsible for sending. (if other than employee own deptt.) ______________

APPROVED BY

Submitted to:Manager HR

For information & Personnel record

Managing Director / General Manager

ABSENT REPORT

This is for information that name of staff member mentioned below is absent from duty, no prior leave application received to the time office till issue of this report:

I.D.No. ___________ Name. ___________________ Department: _______________ Position: ________________ Date of absence: _______________ till: _________________________________

___________

Prepared by: Time Keeper

Date of issue

Name & Signature

-----------------------------------------

For HRD Use

EMPLOYEES STATEMENT:

______________________

Employee Name / Signature

Date:__________________

DEPARTMENT HEADS REMARKS:

Name:________________Position:_________________Signature:__________

Date:______________

ACTION TAKEN

_______________

Report initiated by

HRO

__________

Manager HR

Date:

Date:

INTIMATION FOR REMAINING WITHIN HOTEL PREMISES

BEFORE OR AFTER DUTY

DEPARTMENT:______________________DATE OF ISSUE_____________

______________________________________________________________I.D.NO.NAME

POSITION

DATE TIME

FM TO

_____________________________________________________________________________________________________________________________________________

_________________

DEPARTMENT HEAD

APPROVED BY

G. M

-Department head to present this slip in advance for approval to M. D or G.M.

-The approved slip shall be forwarded to HRD / Time Office for further process.

Received By: Date _______________ Time_________ Sign. ___________________Date:___________I.D. No ___________________ Mr. / Miss___________________________ Position:___________________ Department: __________________

SUBJECT: ___________________

LATE ON DUTY

You are being informed that you came late for duty on __________________. As per policy if any employee comes 4-times late in a month, one day salary is deducted against that violation, and moreover habitual late coming comes into misconduct, due to which various disciplinary actions can be taken.

You are therefore, advised to be punctual.

Copy of this letter shall be placed in your personal folder.

Thanking You,

Human Resources Department

STAFF BIRTHDAY INTIMATION

TO

:Exec. Sous Chef

FROM

:HRD

DATED

:_____________

Birthday cakes have to be presented to the following staff members through revised on 03/05/2003, the dates of birth and entitlement for cake is mentioned against each name:

_____________________________________________________S.NNAME

POSITION

BIRTH ENTITLEMENT

DATE

or 1 Kg

_____________________________________________________1____________________________________________________2____________________________________________________3____________________________________________________4____________________________________________________5____________________________________________________6____________________________________________________PREPARED BY

________________

A.HRM

Manager HR

EXIT INTERVIEWEmployee Name: _____________________________ Date of Joining: ___________

I.D.NO.:_________Position:__________________Department:___________

_____________________________________________________________

Date (Resignation, Services Termination, Dismissal): ___________________

Date Effective:_______________

______________________________________________________________Reason for leaving Job (as explained by employee at the time of resignation or due to which services terminated:)

______________________________________________________________Exit Interviewer Comments or (any suggestions, discrepancies from employee)

______________________________________________________________

EXIT INTERVIEW COMMITTEE

______________ _______________ ________________ ______________

HRM

____________

Date

______________________________________________________________Employee Performance Summary ( to be completed by Department Head):

Job knowledge

Quality of work

Quantity of work

Attitude/Cooperation

Potential to higher

positions

Attendance &

Punctuality

Honesty

Can be re-hired

In future:

______________ ______

Department Head Date

PERMISSION SLIP FOR WEEKLY DAY OFF CHANGEDate:_____________Name________________ Position ______________ I.D.No __________ will avail his day off on __________instead of ____________due to_____ _____ ______________.

______________________

____________________

Approved By Deptt. Head

Received By

-------------------------------------------------------

Internship Report on Ramada 1

Documents

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ramada brand

ramada world wide

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hotels amenities

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