BANK ALFALAH
INTRODUCTION
.1
Bank Alfalah Limited is a private bank in Pakistan possess by
the Abu Dhabi Group. The bank is engaged in commercial banking and
related services as classify in the Banking .companies ordinance,
1962 The bank at present is operating through more than 350
branches domestically in more than 80 cities and a global presence
in Afghanistan, Bangladesh and Bahrain, with the registered office
at B.A.Building, I.I.Chundrigar, and Karachi. Some of the main
branches are located in all of the main cities including:
Rawalpindi, Islamabad, Lahore, Karachi, Chakwal, Hyderabad, Kasur,
Gawadar, Peshawar, Faisalabad, Quetta, D.I.Khan, Sargodha,
.Sheikhupura, Sukkur, Sialkot, Multan, Murree, Attock District,
Gujranwala, etc
(Company Background (History
.1.1
Bank Alfalah Limited commenced on June 21, 1992 as a public
limited company under the Companies Ordinance 1984. The bank
started its operations on November 1, 1992. The bank brings in
commercial banking and related services as defined in the Banking
companies .ordinance, 1962 After a few years, the bank set up its
new identity of H.C.E.B after the privatization in 1997. The
management of the bank had applied strategies and policies so the
bank would become a major player in the market. With an affiliation
with the Abu Dhabi Group the position of the bank became stronger
which allowed the bank to invest more in revolutionary technology
to .enlarge its variety of products and services
Objectives
.1.2
:The objectives of Bank Alfalah are stated as under .To offer
all the products and services .To carry out the financial needs of
the customers To empower in banking innovations which include
Islamic banking, SME, Home Loans and other areas of product
development to provide superior levels of services to .the clients
.To enlarge network of branches .To earn most desirable profit .To
strengthen creative and flexible corporate culture .To acquire
utmost share of the market
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BANK ALFALAH
Vision
.1.2.1
To be the premier organization operating locally &
internationality that provides the complete .range of financial
services to all segments under one roof Mission .1.2.2
To develop & deliver the most innovative products, manage
customer experience, deliver quality services that contributes to
brand strength, establishes a competitive advantage and .enhances
profitability, thus providing value to the stakeholders of the
bank
Organizational StructureTOP MANAGEMENT HIERARCHY
.1.3
Chairman
Board of Directors Chief Executive Officer
Executive Committee
Executive Incharges
Area Manager North
Area Manager South
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BANK ALFALAH
CONTRYWIDE HIERARCHY
President
Chief Operating Officer
Head Head of of Country Country Operations Operations
Country Country Risk Risk Manager Manager
Executive Executive Vice Vice President President
Charter Charter Accountant Accountant
Information Information Department Department
Corporate Corporate Heads Heads
Branch Branch Managers Managers
Branch Branch Managers Managers
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BANK ALFALAH
BRANCH HIERARCHY
Branch Manager
Operations Manager
Account Account Officer Officer
Remittance Remittance Officer Officer
Clearing Clearing Officer Officer
Credit Credit Officer Officer
Account Account Opening Opening Officer Officer
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BANK ALFALAH
Product/Services Offered
.1.4
:The following are the products/services being provided by Bank
Alfalah currently Branch Banking .1.4.1 e.g. Lockers, Remittances,
Deposits, Foreign Trade Consumer Banking .1.4.2 e.g. Home Loans,
Auto Loans, Credit Cards, Debit Cards Corporate Banking .1.4.3 e.g.
Trade Finance, Short/Long Term Finance, Structured Finance
Electronic Banking .1.4.4 e.g. Online Banking, ATMs, Telephone
Banking Treasury & Investment .1.4.5 e.g. Government
Securities, Investments, Forex Market
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BANK ALFALAH
LEARNING & EXPERIENCE
.2
During my stay at this internship at Bank Alfalah, G-9 Branch,
Islamabad, my learning & :experience could be stated as under
Learned about developing skills in the application of theory to
practical work .situation I availed this opportunity to test my
aptitude for a particular career before permanent .dedication are
made .I become aware of the organizational environment and gain a
real world experience . I become aware of the working of a bank and
banking system in Pakistan I availed the opportunity to develop
attitudes favourable to effective interpersonal .relationships
.Learned about developing skills and techniques directly applicable
to my career .Understand and observe the nature of informal
organizational interrelationships .Experience, observe and acquire
good work habits It prepared me to enter into full-time employment
in their area of specialization upon .graduation I gained an
in-depth knowledge of the formal functional activities of a
participating .organization .It increased my sense of
responsibility It helped me to develop employment
records/references that will enhance employment .opportunities for
me
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BANK ALFALAH
Internship Duration & Rationale for Selection
.2.1
At the end of 6th semester of BBA programme, students are
required to pursue a minimum 6 weeks internship in a recognized
organization of Pakistan. This compulsory internship is of 3 credit
hours and essential for the completion of degree. The main
objective of the internship is to provide students the opportunity
to test their interest in a particular career before permanent
obligations are made. As in the last year of BBA (Hons.) programme,
the students choose respective areas of specialization. The
internships help in making a more logical and a .better choice My
internship duration was from 23rd June, 2010 to 4th August, 2010. I
worked for six weeks with Bank Alfalah Limited to complete my
Compulsory Internship which included extensive training in Bank
Operations based on rotational plan. The departments in which I
:worked are given below .Accounts Opening .Remittances .Clearing/
Collection .Accounts .Credits I attempted my chance for internship
in BANK ALFALAH through reference of my elder sister friend, who's
employed in BANK ALFALAH. My sister friend Miss. Ayesha Iftikhar is
working as a MTO in BANK ALFALAH and helped me throughout this
entire phase of .internship from finding a internship to
placement
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BANK ALFALAH
Tasks performed Department WiseACCOUNT OPENING
.2.2.2.2.1
I worked for one week in the account opening department at the
bank and learned a lot from the caring and helping staff in the
department. This department was administered by Mr.Atif .Shah and
helped me in learning all about the opening and closing of accounts
A). Functions) :The major functions of the account opening
department include It provides complete information to the
customers about new account opening at Bank .Alfalah It provides
relationship contract form and related documents to the potential
.customers It helps customers to choose suitable account type, such
as basic banking account, .current account or saving account It
also assists potential customers to choose suitable product of Bank
Alfalah such as .Alfalah Kifayat Account, Royal Profit Account,
Alfalah kamyab karobar Account etc It assists customers to complete
the account opening documents and guides them fully .during the
whole process It also provides phone banking services to the
customers such as answering the customers queries regarding balance
in their accounts, provision of information about any new product
of Bank Alfalah and the queries related to credit and debit cards;
.their issuance, delivery and reissuance etc B). Work Environment
& Staff) I found the staff of this department very friendly,
devoted and sincere towards customers. The working environment is
cooperation based and professional. Although sometimes the
customers illogically made their queries irritating, the employees
showed great patience in .such situations C). Learning) :First of
all I learned the requirements of account opening which are Copy of
NIC Institution identity cards for students A/C Service card or any
service proof for salaried account :Initial balance not less than
and minimum requirement Saving A/C = Rs. 5000 Royal Profit A/C =
Rs. 10000
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BANK ALFALAH
Current A/C = Rs. 1000 Alfalah Kifayat A/C = Rs. 10000
I also learned about different types of business accounts and
different requirements for :different accounts, such as Sole
Proprietorship which include above requirements and additionally
Declaration of proprietor NTN certificate Rubber stamp with all
signatures
:Partnership A/C requires additionally Partnership deed Power of
attorney .Partnership mandate in a prescribed format
:(Limited Company (Public and Private Copy of certificate of
incorporation List of directors Memorandum and article of
association Copy of board resolution Copies of NICs of directors
.Certificate of commencement of business in a prescribed format
:Accounts for Club/Society/Association/NGOs/Trust require Copy
of BYELAWS of rules and regulations Registration certificate
Certificate copy of resolution Minor A/C .Copy of Birth Certificate
:Illiterate A/C and Photo A/C additionally requires photographs 3
:D). Assignments and Tasks) I was practically familiarized with the
account opening and I myself helped customers to complete their
forms. I was also told about the stamp requirements and legalities
involved in types of accounts, complexities of functioning of
different business accounts and variations
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BANK ALFALAH
of interest rates offered on accounts. My supervisor showed me
prescribed formats of partnership mandate and certificate of
commencement of business. As an assignment I .completed 10 to 15
account opening forms and got them checked from my supervisor In
the meanwhile I was familiarized with products of Bank Alfalah
regarding different types :of accounts for its various customers.
These are given below Saving A/C offers 5% profit and requires a
minimum balance of Rs. 5000, if less than this amount is maintained
Rs. 50 are deducted from the account. 10% of the interest earned is
paid to the government. Annual Zakat is also deducted from this
account. .The interest is calculated monthly and credited to the
account semi-annually Royal Profit Account requires initial deposit
of Rs. 50000, and minimum balance should be maintained is Rs. 5000.
The interest offered is 5% but interest is negotiable according to
the deposit and may be increased. Zakat is deducted from this
account. The main feature of this account is that, the interest is
calculated on daily basis and .credited to the account at the end
of each month Alfalah Kifayat Account requires minimum balance of
Rs. 10000 and maximum Rs. 1000,000. The main feature of the account
is that 7% quarterly interest is paid on the .account. The minimum
age of the account holder should be 18 years Alfalah Mahana Amdan
Account is opened with Rs. 100,000 balance and maximum deposit can
be up to Rs. 15000,000. Only one account with Alfalah at a time.
10% .expected rate is credited on 1st of every month
My supervisor also informed about the AKK (Alfalah Kamyab
Karobar) feature table given :as under AKK FEATURE TABLE
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BANK ALFALAH
:D). Suggestions) Based on my observation and a work in the
account opening I have some suggestions for :improvement Bank
Alfalah needs to consider importance of internet banking as its
competitors are offering internet banking services more and more.
The customers should be able to go .online and check their own
accounts whenever they require so The bank should offer new
products to increase its customer base as other banks like Habib
bank etc. are offering higher interest on saving accounts and fixed
deposits .which include time limit BBA account is not online while
mostly students open BBA accounts. Students living in Islamabad
always require money for fee purposes etc from parents living in
other cities. They need an online account for such transactions.
Bank Alfalah should offer .some new product to facilitate this
segment and should earn money
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BANK ALFALAH
REMITTANCES
.2.2.2
The second and third week I was advised to spend few days in
Remittance department and try to learn its functions and working of
this department. This department was administered by .Miss. Amna
and helped me in learning all about the local remittance and
foreign remittance .I became motivated to join banking after
working in this department :A). Functions) :The major functions
that I learned of the local remittance department are It deals with
the remittances or fund transfers that occur within the country
between banks or individual people and organizations. The fund
transfer was identified by me .simply as inflow and outflow of the
money .It deals with the provision and receiving of pay orders and
demand drafts and TTs etc .Also all types of utility bill payments
are entertained by this department
:The major functions that I learned of the foreign remittance
department are It deals with the transfer of funds which are in a
foreign currency form such as US dollars, Euros etc This fund
transfer may be at international level between the banks and
individuals and banks or between the individuals and organizations
etc but the currency used is other .than PKR :B). Work Environment
& Staff) At Remittance department the work environment was very
worthy. I found my supervisor for this department very cooperative
and also hardworking. I enjoyed working in this department .and my
supervisor teaches me something related to the functions of these
departments Miss. Amna was kind enough to teach about the general
working of the bank, concept of term .deposits and fixed deposits
and many other important concepts related to the banking .I also
learned the customer dealing in this very department :C). Learning)
My major learning was about the concept of Transferability and
Negotiability and the .Negotiable instruments
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BANK ALFALAH
i). Transferability and Negotiability: We can relate this
concept to the transfer of ) ownership of funds. The concept of
transferability depends on the medium or instrument of transfer of
funds such as Pay Order, Demand Draft, and Cheque etc. These are
called negotiable instruments and give drawer the right to transfer
the ownership of funds to payee. On the other side non-negotiable
instruments such as TDR (Term Deposit Receipt) do not give the
right of transfer of funds by the drawer to the payee. We cannot
negotiate on its basis in day to day business activities. Using
instruments of negotiability, payee has the better title or he is
in better position to take .ownership of funds ii). Pay Order: The
instrument is used for transfer of funds within the premises of a )
city. Using the cash in hand, if pay order is up to the limit of
Rs. 200,000, the bank charges are Rs. 232. If it is more than Rs.
200000, bank charges 0.1% of the pay order money. If using the bank
account (cheque), the customer is charged Rs. 58 when the pay order
money is below Rs. 100,000. For the pay order above this amount,
charges .are increased iii). Demand Draft: The instrument is used
to transfer the funds from one city to ) .other within a country.
Bank charges are same as for the pay order mentioned above iv). TT
(Telegraphic Transfer): There are four forms of telegraphic
transfer which ) include the transfer of funds (from other
countries also such as UAE etc) using :internet. These are .Cash
payment is made to the customer .The account of the individual
customer is credited .Funds are transferred to the some other bank
.(Funds are transferred to the account of an organization (a
company The important thing about the telegraphic transfer is bank
do not charge any .commission on such transfer v). R-Form: I was
told about the meaning and purpose of this important document )
.and in foreign remittance department I practically completed some
forms vi). HO Account And Agent Bank: My supervisors actually
taught me the) mechanism involved in the transfer of funds at local
level and use of head office account (HO Account). I learned how
different accounts are credited and debited until finally process
of transfer is complete. I was also told about the mechanism of
transfer at international level and purpose of having an agent bank
such as Standard Chartered .and HSBC Global Bank etc vii). Meaning
of crossing and Stamps On a Cheque: I also learned about the types)
of crossings that are customary, the meanings and importance of
these crossings such as general crossing as well as crossing that
restrict the transfer etc. Also I was
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BANK ALFALAH
familiarized with the meaning and use of different types of
stamps that are used by .these departments such as signature
verification, HO account, and Transfer stamp
(D). Assignments and Tasks:
My supervisor in this department practically involved me in
daily routine work which comprises as follows:
Helping customers in filling form of Foreign Remittances.
Assisting Customers in filling form if Local Remittances. Printing
Pay Order and Demand Draft. Matching the HO accounts on daily
basis.
:E). Suggestions) Based on my learning and observation, during
this whole week, I have some suggestions :which I think will
improve the local remittance department at this very branch I
observed that sometimes due to technical problems in intranet and
internet connectivity, the employees were annoyed and so were the
customers. Customers had to wait before a computer system was in
working condition, and they complained to the employees. By
resolving this problem the efficiency of the department will be
.improved
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BANK ALFALAH
CLEARING/ COLLECTION
.2.2.3
In the fourth week, I was shifted to Clearing/ Collection
department. I was supervised under the supervision of Mr. Farhan.
In this department I learned all the important functions and
.working related to clearance of a cheque :A). Functions) :The
major functions that I learned in this department are First the
officer receives the cheque, then see the condition of the cheque
whether it is crossed or not, then by entering the account number
in system software checks the balance in account, and then by doing
necessary functionalities, like, signature, photo, .clears the
cheque :B). Work Environment & Staff) As compared to other
departments, the load of work in this department was considerably
high and the officer throughout the day remained busy in receiving
and clearing the cheques. Though, still in this hectic work, the
officer attended me very well each day and helped me in .learning
about this department :C). Learning) :Specifically, I learned in
this department are as follows ."Software use by BANK ALFALAH is
"BANK SMART It was in this week that I also learned some important
concepts related to banking. :These include -:The bank earns money
(income) through
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BANK ALFALAH
Interest that it earns during financing activities such as small
level financing and syndicate financing. This financing is based on
the .advances the bank makes From the commission it earns for
providing facilities such as transfer .of funds, provision of
lockers etc
Especially the individuals and in some cases the organizations
provide the money that bank uses in financing. After the bank
receives an offer of deposit (such as term deposits); it suggest an
interest on the money to the organization or individual (the owner
of funds). This interest rate is calculated by the experts using
market research and speculation techniques. Once the interest rate
is agreed and the bank receives the deposit. The fund is available
for .lending During this process, the bank also asks for a KYC
document. KYC is Know Your Customer. This document tells about the
sources of income of the .potential customer or the type of
business the customer is involved in The reason for KYC is
essential for the bank is to keep a check on the customer to avoid
money laundering (converting black money into white .(money using
bank The regulatory bodies such as FATF (Financial Action Task
Force) and State .Bank keep a strict check on the banks for any
type of illegalities
.Method of clearance of cheques Date, words and figure,
signature are important consideration in cheque before .clearing it
.If cheque is not cleared, it is then returned by mentioning the
reason on it .Credit Voucher: Mail of cheque from other bank
(D). Assignments and Tasks: :In this department, my supervisor
mainly assigned me following tasks .Stamping the cheques and forms
.Filling the cheque deposit form
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BANK ALFALAH
ACCOUNTS
.2.2.4
I engaged my fifth week in the accounts department and learned
some important concepts and assumptions that are used in the
accounting for banks. My supervisor in this department was .Mr.
Zamil Shah :A). Functions) :The major functions of this department
include .Keeping accounts of income and expenses of the bank
Keeping records of the daily transactions in hard copy and soft
copy, that is all type of .book keeping Reporting the daily, weekly
and monthly performance reports to the .respective offices
.Preparing the annual reports /financial statements (final
accounts) of the bank .Keeping a check on daily expenses and
controlling the expenses Department deals with the sale and
purchase of required assets for the branch, .reimbursement of daily
expenses by bank staff and medical cover etc :B). Work Environment
& Staff) Comparatively in this department I found the staff
members less motivated and a bit less enthusiastic. The work
environment was dry. Though they were hard working but due to
technical nature work in this department, they found it boring. So
in my opinion the staff members working in this department need
some fresh cool air. Also I found harshness of weather in this
department as air conditioned were not working properly, and in my
observation this may be one of the reason that makes working in
this department less .comfortable :C). Learning)
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BANK ALFALAH
The major learning was of reporting that is carried on by this
department for area office, state :bank and regional office. The
types of reports that I came across with include Daily Activity
Report: A summary of daily activity (in major account of the
branch) .is prepared and reported to the chief manager daily
Withholding tax report: 10% of the profit earned by the account
holders is paid to the government, and report is prepared and
submitted to the area office on monthly .basis Asset and Liability
Report: Monthly asset and liability report is prepared for the
State Bank of Pakistan. It includes the balances of current and
savings accounts and .term deposits etc FE 25 Utilization Report:
To maintain the record of foreign currency deposits, this .report
is prepared and sent to the area office on monthly basis
Administrative Expenses Report: The administrative expenses are
recorded and monthly report is sent to the area office as well as
to the expense control department .for check and control
:Some other reports include .Monthly business achievement report
for area office .Budget Review Form .Monthly Monitoring statements
for Finance department :D). Suggestions) The staff needs some spur
and some technical assistance as some of the main employees of the
branch have been transferred to the new Corporate Branch at F-10
Markaz . Working environment should be improved by improving air
conditioned facility in the .department
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BANK ALFALAH
CREDITS
.2.2.5
In my last and sixth week at Bank Alfalah, I learned many
important concepts of interest in a very important department of a
bank i-e Credits. But due to economic crisis, the working in this
specific department was low. BANK ALFALAH was not providing its
credit services in this specific branch for long term loan (house
loan). It recently restarted its Auto loan service .in this branch
after a long span of gap :A). Functions) :Major functions of the
department include .(Credit Evaluation (new customer evaluation
.Maintenance of loan :B). Work Environment & Staff) The work
environment was very comfortable and based on team spirit and
cooperation. The officer in this very department was enthusiastic
and hard working. They had in-depth .knowledge of activities
related to credits department :C). Learning) Asset s&
Liabilities in Bank: I learned the credit evaluation process in
general, role of treasurer etc. There are two aspects/sides of
banking, asset and liability. Credits deals with the assets,
utilization of assets in the best possible way and thus it is all
about earning of the bank, profit, the ultimate goal of every
organization. Interest rate is offered to the potential customer
after adding the branch profit and the .deposits/assets are
utilized in the best possible way to earn an income for the
bank
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BANK ALFALAH
After evaluation of the loan, a disbursement schedule is
determined which is based on .the agreed terms between the two
parties Also maintenance of the loan healthy is carried on to avoid
any default by the .customer etc :Key Terms: some important terms
that are used in this department are Credit: any arrangement,
however named or described, that is irrevocable and thereby
constitutes a definite undertaking of the issuing bank to honour a
.complying presentation Complying Presentation: means a
presentation which is in accordance with the terms and conditions
of the credit, the applicable provisions of these rules and
.international standard banking practice .Advising bank: the bank
that advises the credit .Applicant: the party on whose request the
credit is issued .Beneficiary: a part in whose favour the credit is
issued .Issuing bank: the bank that issues the credit I learned
different terms used in the lease transactions such as RV (residual
Value), .IRR (Internal Rate of Return) and Lease Tenure period
etc
SWOT Analysis of Organization
.2.3
Following is the SWOT Analysis of BANK ALFALAH on my personal
based experience :and the recommendations proposed STRENGTHS For an
organization to have a corporate advantage over its competitors
they need to focus on their resources and invest in them .The bank
has highly trained and skilled employees and it has succeeded to
attract the finest banking professionals from across .the country
due to its emergent pace and sound reputation The owners of the
bank belong to UAE and the type of their investment in Pakistan is
a foreign investment, the government is fully taking sides the bank
management due to its policy to maximize the foreign investment in
the country, to get the economic .success The administration of the
bank is extremely anxious for the enlargement of a healthy working
atmosphere. The bank has invested profoundly in the training and
.2.3.1
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BANK ALFALAH
development of its workforce to create an atmosphere which is in
coalition with their .vision and strategy From the financial
statements of the bank, the financial shape of the organization is
very sound and its profitability is mounting despite the recent
financial crisis in which the profitability of organizations has
been shrinking. The profitability indicator earning per share has
improved on a rate of about 50%, which is a very encouraging .sign
From its well-built financial position the bank has undergone a
massive extension plan to race with the existing bank all over the
country and with the passage of time .the branch network is growing
at a very fine pace As from its thriving business strategy and the
well-built monetary position, the bank .has accomplished the repute
of fastest growing financial organization in the country As the
bank has its own training & development, the bank hires young
and energetic workforce. So, they trained them and get maximum
output from these young .individuals with attractive compensation
The bank is also in course in Islamic Banking as well. It has a
separate network for it and currently comprises 16 branches in
country and is expanding in this division .speedily
WEAKNESS During my stay at internship, one of the weakness I
observed Bank Alfalah facing is that it charged some remuneration
on Cheque Book, Statement Charges etc. Most of the client complaint
about it and compare it with other banks functional. As other
.banks are providing free or with less charges The branch was
having huge business, but the workforce in branch was not in that
number that it can handle the maximum customers, so resulting in
loss of customer and loss of revenue. So as a weakness, there must
be more workforces to handle the .business in a branch
.2.3.2
OPPORTUNITIES
.2.3.3
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BANK ALFALAH
As with increase in per capita income, the purchasing power of
people substantially .helps. So, the bank must incline itself more
toward Consumer Financing and offer it As the with the seed of
Islamic Banking is watered by Bank AlFalah, it should gradually
increase its network more and more, because currently in Pakistan
the trend .of Islamic banking is on roll The bank must look toward
setting up some financing program for young .entrepreneurs after
seeing their potential bio and might can have profit partnership
THREATS There is a development of fusion among the banks to become
well-known in the market and to get the utmost market share. This
tendency can outcome into the merger of some top banks which can
give harsh time to the bank and it will become .hard for the bank
to battle with them There is a trend of initiation of mega project
in the country. And majority is involved in this trend. This can
outcome into the crash of these project which can make it hard .for
the banks to recover their funds from these defaulters As in recent
years, the political condition of Pakistan remained disturbed. So,
it act as .a threat sometime for continuing operations
.2.3.4
RECOMMENDATIONS
.2.3.5
It was indeed a valuable experience for me to be as an internee
at BANK ALFALAH. It .helped me in gaining knowledge and knows how
about the business and banking area Internship grooms the person
professionally and let you know about the organization .environment
I am putting up some recommendations, which will enable BANK
ALFALAH to battle with :other banks in market more professionally
and successfully One of the major issues was that employees were
overburdened with work, which was directly attacking their
efficiency. So, bank must hire more workforces in order to .have
more efficient work environment
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BANK ALFALAH
BANK ALFALAH must use more marketing efforts to attract customer
for its .financial products As, I was working in between the dates
of salary taking days, I felt that salary structure for the
employees must be revised otherwise they might switch on to other
.positive options, which will result in a major concern for the
bank .The IT infrastructure should be more powered for smooth
operations .Expenses occurred in a branch must be controlled for a
favourable revenues
CONCLUSION:The aim of internship for the internee can be
concluded as .To build up skills in the application of theory to
practical work situation To gain this opportunity to test my talent
for a particular career before permanent .commitments are made .To
be aware of the organizational environment and gain a real world
experience .To be aware of the working of a bank and banking system
in Pakistan To benefit the opportunity to develop attitudes
contributing to to effective .interpersonal relationships .To build
up skills and techniques directly applicable to my career .To
enhance my sense of responsibility To plan myself to enter into
full-time employment in their area of specialization upon
.graduation .To observe and obtain good work habits .To build up
employment records/references that will boost employment
opportunities To add an in-depth knowledge of the formal functional
activities of a participating .organization .To be aware of and
observe the nature of informal organizational
interrelationships
My internship comprised in working in five different
departments, my personal learning encompasses extensive training in
Bank Operations--Account Opening; Remittances; Clearing/Collection;
Account and Credits. This has been a great and valued experience
and .exposure for me in the Business and Banking Area
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BANK ALFALAH
This internship helped me in learning about how to deal with the
customers. More .importantly I learned that every work is done
under a systematic process :The results for my SWOT Analysis can be
interpreted as .BANK ALFALAH is considered to be leader in the
Pakistan banking industry .The financial position of BANK ALFALAH
is very strong BANK ALFALAH should lower their transaction rates,
so that can retain and attract .more customers BANK ALFALAH is
directly facing severe competition from its competitors, so it
.must constantly devise strategy, so that its market share remains
unaffected .BANK ALFALAH should have more workforces to handle its
operations
:My recommendations for BANK ALFALAH can be summed up as follows
There must be a proper IT department in each branch of BANK
ALFALAH, so that .IT problems can be adjusted immediately There
must be more rotation on job, so that employees can have experience
of .different areas .There must be a Customer Care Officer in every
branch of BANK ALFALAH Scholarship programmes must be introduced
for employees so that they can increase .their qualification which
will become a Human Resource asset for the bank
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REFRENCES
www.bankalfalah.comwww.linkedin.com
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BANK ALFALAH
APPENDIX
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ACKNOWLEDGEMENTSAt first I am thankful to Allah Almighty, who
gave me the ability to complete my internship .project Then I am
grateful to Mr. Syed Musawar Hasan who provided me an opportunity
to work at Bank Alfalah, G-9 Branch, Islamabad. I am extremely in
debt to Mr. Farhan who guided me and helped me from very first day
of internship at the bank. I am thankful to my supervisors, Ms
Amna, Mr. Atif Shah, Mr. Amir and Mr. Zamil Shah who helped me
.with this skilful assignment which was a real learning experience
for me I am extremely in debited to every employee working at Bank
Alfalah, G-9 branch for their effort and suggestions which were
always worth applying, due to which this project came to a .strong
end
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PERSONAL RESUME
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