INTERNSHIP REPORT ONZarai Traqiati Bank of PakistanSubmitted
To:Internship report submitted to faculty of management &
administrative sciences in partial fulfilment of the requirements
for the degree of Masters of Business Administration.
MBA (3.5 years)
UNIVERSITY OF GUJRATG.T Road CampusDate of Submission:
15-09-2013
Name of Coordinator: _______________
Signature of Coordinator: ______________
DEDICATIONI dedicate my this internship report toALLAH
AlmightyWho has created me as human Being and helps me in
difficulties,And my parents (especially father,Mother) and my
sister by whomWishes, I have reachedAt this stage.
AcknowledgementsAll praise and gratitude due to ALLAH ALMIGHTY
who created man in His own image and enjoyed upon him to travel on
the earth and enter into a profound and analytical study of
Universe for spiritual appreciation of ALLAH's Unity and his
attribute as well as for harnessing the material manifestation of
the world to the mankind's profitable utilization. In the first
place, therefore we express our utmost thanks to ALLAH.At the next
stage I offer our gratitude to our Apostle and prospector Prophet
Muhammad (P.B.U.H) for his golden saying "Gain knowledge from
cradle to grave". I am really pleased here to acknowledge the sheer
efforts and extreme of numerous people, those who have provided me
their service in the completion of my internship report at ZTBL
GUJRAT branch. I would like to thank my supervisors in the bank
during my internship period of 6 weeks here in ZTBL: Mr. Shahid
Mehmood (Branch Manager) Mr. Mohammad Jamil Mrs. Iram Shahzadi Mr.
Irshad Mr. Naseem SajidWhole staff and these officers were so
cooperative and nice to me that without their guidance and support
this internship would not have result in success. I learned lots of
things like corporate ethics, culture, structure and management,
which will help me in my career ahead.At the next stage I would
like to thanks to my family and friends for their moral support.
And most especially thanks to my respected Teachers who help me in
the completion of my internship.Thanks all!
Table of ContentsTitlePage No
Executive summary7
Main body of report8 to 67
Introduction9 to 10
Overview of the Organization11 to 23
Corporate Vision11
Corporate Mission12
Brief history of ZTBL13 to 16
Nature of the organization17
Business volume, Reward, honors & success stories17 to
18
Product/service lines18 to 22
PEST analysis22 to 23
Contribution toward economic development23
Organization structure24 to 34
Organization setup and hierarchy Chart24 & 25
Grades of banks26
Number of employees27
Main offices27 to 30
Introduction of all departments31 to 34
Comments on the organization structure34
Internees Work35 to 64
Brief introduction of internee's office/branch36 to 42
Detailed description of departments of Internee's branch42 to
53
Details of supervisors54
Weekly time tables55 to 60
Detailed description of activities 61 to 62
Detailed description of assigned tasks 63 to 64
Summary of learning65 to 67
The skills and qualification I have gained from the
internship65
The responsibilities I have undertaken during my internship65 to
66
How internship influence on my future career plans66
Internship activities and Class room knowledge67
Conclusions of report68 to 71
Summary of key conclusions derived from the internship
experience68
General observations68 to 69
SWOT Analysis of ZTBL69 to 71
Recommendations72
References73
Appendix and supplementary Material74 to 79
Executive Summary:The purpose of the internship program is to
acquaint the students with practical applications of theoretical
concepts taught to them during conduct of their MBA program. All
the efforts on the way are summarized in the shape of internship
report.The Zarai Traqiati Bank Limited (ZTBL) is single largest
supplier of institutional agriculture credit in Pakistan. ZTBL is
corporate body enjoying semi-autonomy in the conduct of its
operations. ZTBL serves its venerated customers in the form of
different customized products. It is providing both type services
financial and nonfinancial mostly to its client of the rural areas
of the Pakistan, which comprises of 68% of the Pakistan's total
population. The bank has country-wide network in the form of 370
branches and is serving round about half of the million clients
annually and over accumulated account holder's with the average
loan size of around Rs. 162331 serving 68%, 29% & 3% 0f
subsistence, economic and large growers respectively.I have done my
internship at ZTBL GUJRAT branch and also I have done work in its
different (Credit, CAD, Cash, Accounts, Deposit and Computer)
Departments. My internship goals are to learn about basic functions
and procedures of all departments of ZTBL GUJRAT branch. For this
purpose I have done work with the help of different supervisors.
During my internship I fill different vouchers, Account opening
forms, loan case files, inter-branch transaction advice and allot
the numbers to different applications etc. I have learnt about the
working and functions of ZTBLs official softwares and bank how
maintain record. And also help to the customers and I learned how
to interact with others and what kind of organizational behaviours
are acceptable and non acceptable. I learned time management and
work accomplishment effectively and efficiently.I observed there
friendly environment, strong relationship among pears and
computerized system which enable organization to avoid problem
related to manual system. After my internship I am able to say that
there is a difference between theoretical knowledge and applying
that knowledge into the practical field, therefore internship is
very necessary for the students to get aware about the ups and
downs of practical field.
Part # 1Main Body of Report
Main Body of ReportIntroduction:Main purpose of internship give
a demo to the student that is about the office working and work in
reality and also encourage the student and building the
interpersonal skills, ability communicate, writing and research
ability, team working, living in office environment, follow the
office rules and regulation and dealing with customers. This
chapter consists of back ground of internship that's what is the
purpose, scope, objectives and methods of internship? Purpose:I am
the student of business administration and required to complete our
six week internship in an organization. Internship is a training
programme and it is compulsory for the completion of degree
programme and also internship programme very helpful in future
because in which internship we learn about the office working, team
work, organizational behaviour, customer relationship, motivation
work under the direction and internship gives also platform for the
future. We also learn about making decisions, dealing with
obstacles, self presentation, making policies and also analysis our
skills. Scope:In internship there is a good scope because in which
internship we learn about working of the organization and learn
about the culture of the organization and also know the rules and
regulations and secrets of the organization that's why the many
organizations recruit internees. Internees as an easy source for
supply of labour because it is reduce the cost of training of
employees. Objectives:An internship provides a variety of benefits.
Internships give a taste of what a profession is best.The following
list of objectives. To test my interest in a particular career
before permanent commitments are made. Develop skills in the
application of theory to practical work situations. Develop skills
and techniques directly applicable to careers. Avail opportunity to
develop attitudes conducive to effective interpersonal
relationships. Increase a sense of responsibility. Be prepared to
enter into full-time employment in their area of specialization
upon graduation. Acquire good work habits. Avail the opportunity to
earn a salary while pursuing educational goals. To develop
employment records/references that will enhance employment
opportunities. Gain an in-depth knowledge of the formal functional
activities of a participating organization. Avail the opportunity
to understand informal organizational interrelationships.
Internship programs will enhance advancement possibilities of
graduates. Have higher levels of academic performance. For the
motivation Learning Methods:I have used different why of learning
during the internship. I use my personal skills and also observe
the others work and give the full interest in the offices work
actively participates all activities that are related with the
office work. Avail all opportunities of learning and learn with the
help of others. Organization:After all the planning of scope and
objectives I decide that I did my internship in "ZARAI TARAQIATI
BANK LIMITED". Summary:In this chapter I discussed about the
purpose of the internship and scope of the internship and
objectives that how it will help me in my present studies and in my
professional life while pursuing my career is discussed. And
develop employment records/references that will enhance employment
opportunities.
Overview of the organization:Corporate Vision Dedicated to serve
the needs of the farming community, by delivering financial
products and technical services on a competitive and sustainable
basis, in a convenient, efficient and professional manner, leading
to success of the Bank and the farmers.
Corporate Mission
To play effective role in the promotion of economic growth, by
enhancing the availability of credit to the agriculture sector,
through reliable access to sustainable financing, special lending
programs, technical assistance, and other products & services,
and to promote career development opportunities for increasing
professionalism and technical proficiencies of employees.
Brief History of ZTBL:Zarai Taraqiati Bank Limited (ZTBL)
erstwhile Agricultural Development Bank of Pakistan (ADBP) is the
premier financial institution geared towards the development of
agriculture sector through provision of financial services and
technical Know How. The restructuring of former ADBP is being
carried out with the aim to uplift the agriculture and rural sector
by raising farm productivity, streamlining the institutional credit
and increasing income generating capacity of the farming community.
ZTBL was incorporated as a Public Limited Company on 14th December,
2002 through repeal of ADB Ordinance of 1961. The new corporate
structure redefines the bank's status as a public limited company
registered under companies Ordinance'1984 with an independent Board
of Directors which aims at ensuring good governance, autonomy,
delivering high qualityZTBL is a key R.F.I of Pakistan providing
affordable, rural and agriculture financial/non-financial services
to the rural Pakistan, comprising 68 % of the total population. The
Bank through a country-wide network of 370 branches is serving
around half a million clients annually and over one million
accumulated account holders with the average loan size of around
Rs.162331 serving 68%, 29% & 3 % of subsistence, economic and
large growers respectively. The total assets of the Bank stand at
Rs.123 billion with authorized capital of Rs.25 billion as of
31.12.2011, with a nation-wide working strength comprises 5789
employees. The share of ZTBL in total national institutional
agricultural credit is 23% as on 30.06.2012. ZTBL was incorporated
as a Public Limited Company on 14th December, 2002 through repeal
of formal Agricultural Development Bank of Pakistan Ordinance of
1961. Thereby transforming the bank as a corporate entity to serve
as a R. F.I ZTBL Objectives Develop and operate as a financially
and operationally sustainable R.F.I of the country. Assist rural
community, particularly the small farmers, in raising their
productivity and income levels through timely delivery of credit,
advisory and ancillary services. Build ZTBL's image as a proactive,
client friendly, financially & operationally sustainable with
indigenous product deployment. Establish and provide backward and
forward linkages to strengthen agri. value added commodity chains.
Engage in public - private and wholesale - retail partnership to
deepen outreach and reduce operating cost. To function as a rural
commercial bank to mobilize rural capital formation and to
commercialize the agri. sector by delivering the true value of
credit to the client. Provide a wide range of risk insurance
products to its clients.Transformation of ZTBL to R.F.I of the
country and road to excellence:Healthy and well-functioning rural
finance markets are directly related to achieving the two key
national policy objectives of accelerating rural/agriculture growth
and reducing poverty. The realization of these objectives depends
on the simultaneity of developments in rural finance and
non-financial markets to foster the creation of diverse sources of
rural finance to build sustainable financial institutions, and
stimulate products and capital flows in the rural sector. For this,
rural finance must be seen as an integral part of equitable
development within a framework of macroeconomic stability. The
ongoing corporatize restructuring lays the basis for fundamental
reforms for rural finance market development. The recurring
financial drain, pursuing the old rural finance paradigm and the
narrowing fiscal space have also promoted a shift in Government
strategy that now seeks viable intermediaries for enhancing
outreach. For the majority, access to affordable rural finance
services is also important to enable them to compete in the
post-World Trade Organization scenario. Inability to compete
because of high financial costs could reduce income of the majority
of farmers and rural clients, particularly the small and
subsistence clients. Lack of access to affordable rural finance
services will also prevent the clients from switching to non-farm
activities. The ZTBL restructuring plan covering the following:
Governance: establish an environment that facilitates good
governance and accountability. Systems: modernize operations
through use of technology, networking and communication tools.
Business processes: streamline products and delivery systems so as
to reduce transaction costs, simplify operations and increase
outreach. Products and services: introduce products and services
that are financially economically viable. Human resource
development: improve standards and skills of management and staff
and strengthen training capacity. IT: establish new hardware and
software platform to support MIS, accounting system including
forensic accounting and risk management functions.The reforms shall
establish ZTBL as a key R.F.I of the country, aiming to outreach
annual rural clientele to 600,000 by the end of year 2008. By
expanding its private sector role, the bank aims to establish
network of high tech rural and agri. financial services through
intermediations under public private participation and whole-sale
-retail lending mechanism.
Board of Directors:In board of director there are 10
members.
Sultan Ali Chaudhry Mr. Ihsan-ul-Haq Khan Chairman Board
President/ CEO
Mr. Abdul Wajid Arain Ch. Mohammad Zaka Director Ashraf
Director
Mr. M. Yaqoob Vardag Mr. Zafar Iqbal Director Director
Dr. Amir Mohammad Dr. Khalid Ahmad Director Khohar Director
Mr.Mahmood Nawaz Muazam Ali Shah Company Secretary Director
Nature of the organization:Zarai Tarqiati Bank is to provide
credit facilities to the farmers, including hiring and renting of
anything which it may advance way of loan and the provision for
ware hosing facilities of such terms and subject to such conditions
as may be prescribed by its rule to agriculturists for the purpose
of agriculture and to persons engaged in cottage industries in
rural areas and provide sustainable rural financing services,
particularly to small farmers. And also receive utility bills, Hajj
applications and some branches have the facility of western union
and INSHA ALLAH this facility available in 2014 at every
branch.Business volume, reward honors & success stories:
The AAA/A-1+ (Triple A/A-One Plus) ratings assigned to
Government Guaranteed Obligations of Zarai Taraqiati Bank Limited
(ZTBL) take into account the Federal Government guarantee on credit
lines obtained from the State Bank of Pakistan (SBP) that form the
pre-dominant source of the banks funding. Safety of deposits
mobilized by ZTBL is also guaranteed under the Banks
(Nationalization) Act, 1974. At end-Dec12, balance sheet footing of
the bank was higher at Rs. 131.9b. Net advances increased to Rs.
88.1b (FY11: Rs. 84.7b) though its proportion in total assets
declined to 66.8% (Dec11: 69.2) by end Dec12. While various new
loan products have been launched by the bank in FY12, Sada Bahar
Scheme has remained the flagship product of the bank, though its
proportion has been declining in the total portfolio. Awami Zarai
Scheme, which relates to crop production loan, has witnessed an
increase over time. The management intends to increase the
proportion of this scheme in overall loan portfolio. As part of its
restructuring, the bank had initially submitted a proposal to SBP
for restructuring of the outstanding credit lines and subordinate
debt to the tune of Rs. 54.5b; terms of the same could not be
finalized. The management has been in continuous negotiations with
SBP in this regard. The management plans to submit a plan whereby
remission in net debt is proposed after adjustment of ZTBLs claim
on account of mark up differential due to previous cap on lending
rate. The terms of restructuring, if finalized, could have
significant implications for the risk profile of the institution.
Meanwhile, the bank managed to increase its deposit base in FY12
though its proportion in overall funding base remained moderate.
This along with equity expansion through profit retention provided
additional liquidity mainly manifested in government securities
and, to some extent, in TFCs having good credit quality. Liquid
assets as a proportion of borrowing and deposits improved on a
timeline basis, though still remaining on the lower side. In view
of disagreement on mark-up rate on SBPs credit lines, the total
liability of the bank could be different from that recorded on
books.Product/service lines: Loan schemes(i) One Window Operation/
Zarkhaiz Scheme (ZS): Salient features of the Scheme: An easy way
to get Agri. Pass Books. Credit needs of the farmers at the ir
doorsteps. All formalities from the issuance of Agro. Pass Book to
processing of loan are completed on the spot. Simplified
documentation. Timely disbursement. Focus on small farmers.(ii)
Awami Zarai Scheme (AZS)- Farm Credit:Mandatory for all new
borrowers and optional for existing borrowers of crop production
loan under Sada Bahar Scheme to avail revolving limit under Awami
Zarai Scheme to get inputs through M/s Kissan Support Services
Limited (KSSL) - a subsidiary of ZTBL under kind system(iii) Asan
Qarza Scheme:In order to engage youth in national development, who
form major segment of rural population in Pakistan and to raise
their standard and check their migration to urban areas.(iv) Green
Revolution Scheme: In order to achieve the aim of providing farm
machinery and implements to encourage the mechanized farming for
the enhancement of agriculture productivity as compared with
traditional tillage system a Memorandum of Understanding between
Zarai Taraqiati Bank Ltd. and Department of Agriculture. AJ&K
has been signed under title of Green Tractor Scheme.(v) Kissan Dost
Scheme:Kissan Dost Scheme (KDS) has been launched with immediate
effect on concessional rate of mark-up for financing crop
production loans, (seed, fertilizer, pesticides & other etc.).
The financing would be for one season crops i.e. either Rabi or
Kharif.(vi) Rural Development Scheme:In order to provide Credit
Assistance for Dairy, Poultry,Sheep & Goat Farming in the rural
areas of the State of Azad Jammu & Kashmir, a Memorandum of
Understanding between Zarai Taraqiati Bank Limited and Azad Kashmir
Small Industries Corporation has been signed.
Agri. Machinerya) Irrigation Machinery: High Speed Diesel
Engines Sprinkler Irrigation Systems Drip Irrigation Systemb) Inter
Row Rotary Cultivator:This Rotary Cultivator can be used for hoeing
of cotton, maize, sugarcane, groundnut, tobacco and other row
crops. Weeds are controlled mechanically while aeration and
infiltration of soil are also improved.c) Solar Devices: Solar Lift
Irrigation System/Tube well Solar Fencing Solar Gyser Solar Loud
Speaker System Solar Berg Alarm Systemd) Stubble Shaver:For
vigorous deep rooted ratoon of sugarcane crop stubble shaving is
essential. The process destroys unwanted cane stubble so that the
ratoon growth can develop further.e) Water Reel Sprinkler:This
machine is used to irrigate almost all the agricultural crops.
Considerable water saving is made since there is no loss of water
due to seepage. The pump is operative by tractor PTO.f) Yanmar
Combine Harvester:This combine harvester is basically designed for
harvesting of paddy crop but it is also capable of harvesting
wheat, sunflower, maize and canola crops etc. It is fitted with
screw rotor type threshing drum due to which it does not cause
grain breakage. 04 Units of this combine Harvesters are available
in stock for sale which will be supplied to intending buyers on
"first come first served basis" against cash or credit.
LockersZarai Taraqiati Bank Ltd. apart from its core functional
activity marked with country based agri-business, has started to
serve its valued customers by offering lockers facility. Initially,
this facility is being offered at following 11 branches:S. NoName
of BranchPhone No.Address
1Islamabad Branch051-9252022Block-7/F, ZTBL Officer Colony
G-7/2, Islamabad
2Main Branch Lahore042-735338047-C, Sharah-e- Quaid-e-Azam,
Lahore
`Peshawar Branch091-2262279Chughalpura, GT Road Peshawar
4Gujranwala Branch055-9200206D.C Road, Gujranwala
5Faisalabad Branch041-9210008 Opposite Punjab Medical College,
Faisalabad
6Multan Branch061-920050961-A Abdali Road, Multan
7Sahiwal Branch040-9200424915-D Block Farid Town Sahiwal
8Sargodha Branch048-9230491Katchery Road, Sargodha
9Khan Pur Branch068-5573079 Model Town- Near Paradise Cinema
Khan Pur
10Shafi Court Branch021-9206006Shafi Court Building Mereweather
Road Karachi South
11Main Branch Gulshan-e-Johar021-4613618St 4/3-A Building No.1
KDA Scheme-36 Gulistan- i -Jauhar Karachi
Following are the approved rates for rent of lockers and key
deposits against which lockers will be
allocated:TypeSpecificationRent Per AnnumRent after grace periodKey
Deposit
Small6-1/2"x4-1/2"x23"Rs.1,200/-Rs.1,500/-Rs. 3,000/-
Medium13-1/2"x4-1/2"x23"Rs.1,800/-Rs.2,250/-Rs. 5,000/-
Large13-1/2"x8-1/2"x23"Rs.2,500/-Rs.3,125/-Rs. 7,000/-
Life Time Locker Facility On lump-sum payment of locker rent for
ten years entitle the lessee to avail the locker facility for life
time, without key deposit. Utility Bills PaymentZarai Taraqiati
Bank Ltd. apart from its core functional activity marked with
country based agri-business, has started to serve its valued
customers by offering utility bills payments at all branches.
Western UnionZTBL has successfully launched Western Union money
transfer service (home remittance) on 31.12.2011 in two branches
i.e. head office branch and Zonal head quarter branch Islamabad. In
2nd phase the following further six branches have been activated on
16.03.2012 1 Jhelum 2Chakwal 3Atock 4Gujar Khan 5Mirpur AK 6Kotli
AK7 GujranwalaPEST analysis: Political:Pakistan despite all
international and public perceptions, today is a functioning
democracy and gradually there is a change in complexion and
composition of legislatures with more educated people and women
(27% of National Assembly and 17% of Senate) entering into
politics. Similarly it helps in designing best strategies to
implement that could support the revival of bank industry. Like in
the era of nationalization bank had to suffer as other industry
that's why that impact is still found in the performance of this
industry. Economical:Although banking sector development is
important at the early stage of economic growth, general
liberalization presuming a homogeneous bank role may not
necessarily promote growth. The estimated cost structure indicates
that state-owned commercial banks are large enough, while
development financial institutions and private banks can expect to
obtain cost-saving advantages by expanding their operations. Since
scope economies are significant, portfolio diversification
generally increases bank profits. In addition, privatized banks are
the most efficient, followed by foreign and private banks. Public
banks are the least efficient. Social:Banks always helped people in
improvement of living condition of poor people in various forms
like giving loans to poor for starting business or directly
providing them the instruments that could enhance their living
conditions. Similarly ZTBL always tried to provide the needy people
loans on soft terms and also helped to eradicate unemployment by
providing job opportunities.Recent high growth trends coupled with
enhanced spending on social and 2007/2008 has together begun to pay
some dividends.
Technology:The Banking sector in Pakistan has experienced a
rapid transformation. Just about a decade back this sector was
limited to the Sarkari (read nationalized) and co-operative banks.
Then came the multi-national banks, but these were confined to
serving an elite few. One could regard the past as the 'medieval
ages' in the banking industry, wherein every branch of the same
bank acted as an independent information silo and multi-channel
banking (ATMs, Net banking, Tele-banking, etc) was almost
non-existent. Today banks have to look much beyond just providing a
multi-channel service platform for its customers. There are other
pressing issues that banks need to address in order to chalk-out a
roadmap for the future. Here are the top three concerns in the mind
of every bank's CEO. The customer is interested in how he/she can
benefit from the bank and its products. That's why it becomes
necessary for a bank to differentiate its products from the others.
Some of the ways in which differentiation can be introduced are
through specialization, new products, and increasing the value.
There is Inadequate Communication infrastructure. Smaller and
lowest computer facilities. Inadequate IT training. There must be
an efficient IT department.
Contribution of organization toward economic development:Economy
of Pakistan mostly depends on agriculture. Zarai Taraqiati Bank
Ltd. Play very vital role in the economic development almost 67%
population of Pakistan belongs from agriculture occupation so ZTBL
working for the development of the agriculture sector and issue
loans for the development of the agriculture sector. ZTBL also help
for the decreasing unemployment. At the present time 5789 employees
worked in this organization. ZTBL also contribute in the national
revenue and also help in the energy sector and give loans for the
solar panels.
Organization structureOrganizational Hierarchy chart and
setup:Hierarchy chart of ZTBL:
CHAIRMAN
Board of Directors
Executive Committee
President
Regional Headquarter
Regional Manager
Regions
Banking Deptt. OfficerBranch Managers
Cash Deptt.Admin Deptt. Finance Deptt.
Organizational Setup:
Board of Directors
Audit committee
President
Chief internal Auditor
Internal audit ZonesFieldHead Office
Divisions (10)
Zonal Offices (36)
Department (31)Branches (370)
Staff office (1)MCO's (1243)
Grades in ZTBL:These are the grades of Zarai Traqiati Bank
Ltd.SEVP
EVP
SVP
VP
AVP
Grade 1
Grade 2
Grade 3
Assistants
Non Clerical staff Clerical staffNumber of employees:The basic
function of H R department is not only recruitment of employees in
which also include training and development, protection of
employees job and motivate employees. So employees are most
important for any organization because employees plays key role in
the success of any organization and when any organization achieve
any goal in which include hard work of any employee. ZTBL has
nationwide presence with vast network of 370 branches (Dec, 11:
359) as of July, 2013. The bank has a total strength of 5,789
employees (Dec, 11: 5,724) as on December 31, 2012. 22 employees
working in ZTBL GUJRAT branch with different job titles and
descriptions.In ZTBL also have Promotion program for the employee
motivation. For this purpose ZTBL promote their employees after 5
year later on the basis of employee's performance and this is also
the function of H R department. ZTBL also have the incentive and
motivation polices for their employees for this purpose Regional
headquarter give incentives to employees at the end of each year on
the basis of their performance.Main offices: Head Office:Head
office of Zarai Taraqiati Bank limited is situated in PAKISTANs
Capital ISLAMABAD:Address1 Faisal Avenue, P.O. Box. NO 1400,
Islamabad Pakistan
Phone#+92-51-9252805
Information & Complaint s 042-111-11-ZTBL (9825)
E [email protected]
List of Zonal Offices S. NoPlaceNameDesig.CodePhone#&
Fax#Address
1KarachiSayed Mashood Abbad Rizvi- Acting ZCVP0213410808
34612801St.2/3,B-1,Sch-36,Gulistan-e-Jouar, Karachi
2HyderabadIqbal Ahmed AbbasSVP0229260065
92603936-A,Unit-7,Latifabad, Hyderabad
3Mirpur KhasSyed Muhammad Mujtaba Rizvi Acting ZCVP02339290191
9290190Satellite Town ,Mirpurkhas
4SukkurPir Bux Phulpota Acting ZCVP0719310302 9310299Shalimar
Manara Road Sukkur
5LarkanaNazir Ahmed TabassumSVP0749410821 9410835VIP Road ,
Larkana
6Shaheed B. NazirabadBehram Ali NindwaniSVP02449370113
93701141-A/2, Govt.Employees Housing .Soc.Shaheed B.Nazirabad
7MultanGhulam Farid Malik Acting ZCVP0619200505 920050661-A,
Abdali Road , Multan
8D.G.KhanBashir Ahmed Malik Acting (ZC)VP0649260415
9260416Multan Rd ,Opp.Khayaban-e-Sarwar DG Khan
9SahiwalZulfiqar Ali KhanActing (ZC)VP0409200422 9200423915-D,
Block Farid Town ,Sahiwal
10LahoreSalman ArshadSVP0427322085 722208146-C,Shahra-e-Quaide
Azam, Lahore
11GujranwalaMuhammad Nawaz Lookafter (ZC)VP0559200218 9200219DC
Road ,Gujranwala
12BahawalpurQasim Mahmood ChishtiSVP0629255303
925530481/B-X,Plot No.5, Opp.Dubai Palace ,Bahawalpur
13FaisalabadMuhammad TufaiSVP0419210005 9210006Opp.Punjab
Medical College , Faisalabad
14SargodhaMuhammad Saleem Akhtar Khan Acting (ZC)VP0489230492
9230493Kachery Road , Sargodha
15IslamabadMuhammad Saleem Safdar Acting (ZC)VP0512890135
2890127ZTBL,Officers Colony B-7/F G-7/2, Islamabad
16VehariSarfraz AzamSVP0673362720 3361940159-A
G-Block,Vehari
17MuzafargarhCh.Bashir Ahmed Acting (ZC)VP0669200201 9200202Jail
Road, Muzaffargarh
18R.Y. KhanRashid Ahmed MalikSVP0689230048 9230051Church Road,
Near Kanara RahimYar Khan
19PeshawarSher Aman KhanSVP0912263847 2263062Chughalpura GT Road
, Peshawar
20D.I. KhanCh. Muhammad Shraif Acting (ZC)VP0966718246
713296Prona Adda, DI Khan
21AbbottabadMuhammad Ghani Shah Lookafter(ZC)SVP09929310153
9310155Supply Bazar, Kakul Road , Abbottabad
22MingoraM.Quresh KhanSVP09469246180 9240181Near Govt.Girls
Collage Saidu Sharif Swat
23TurbatAbdul HassanActing (ZC)VP0852412890 412002Near B & R
Colony Turbat
24QuettaM.Ayub Jogazai Acting (ZC)VP0819202937 9202935446-C
Staff College Road, Quetta Cantt
25D.M. JamaliQaisar Khan Panezai Acting (ZC)VP0838710554
711329DC Road, D.M. Jamali, Distt. Nasirabad.
26M.AbadM. Afsar KhanSVP05822921953 924143 Bank Squire Lower
Chatter Muzaffarabad
27Gilgit-BaltistanLatif JanVP05811920786 920993Sadar Bazar,
Gilgit
28BahawalnagarSher Muhammad Nadeem-Acting (ZC)VP0632274443
2274456College Road, Bahawalnagar
29JhangAmjad HussainSVP0479200470 7651852Musa Chowk near Chowk
Balochan, Sattelite Town, Jhang
30OkaraZulfiqar Ahmed MajhianaActing (ZC)VP0442522790
920012527-C Lalazar Colony
31SialkotAmir Abdullah Khan NiaziSVP0524292542 4262846Javed
Mehdi Road,District Courts, Near Taj International Hotel
Number of branches:Sr.NoProvincesNo of ZonesNo of Branches
1Punjab16180
2Sindh689
3Khyber Pakhtonkha461
4Baluchistan331
5Azad Kashmir17
6Gilgit Baltistan11
Total31370
Introduction of all departments:Zarai Taraqiati Bank Ltd. has 36
departments and in which some important department are
followings:1) Budget and Fund Management Department:As part of the
Office of the ZTBL Budget and fund Management department is
responsible for preparing the ZTBL's Preliminary and Executive
Budgets and for advising the ZTBL on issues affecting the Country's
fiscal health and the efficiency of Agriculture services and
programs. This includes tracking all revenues and expenditures,
developing interest rate policies and assessing Agriculture
programs. 2) Central Accounts Department:Accounting departments are
expected to perform, not only to relay all the needed financial
reports and book entering, but to also participate in making a
sound decision. The shares of economics, logic, and mathematics in
the accounting make the profession effective in the face of the
world. Only if all the principles are equally utilized, then
accounting can successfully integrates with the organization.
Prepare General ledger. Fill debit cash vouchers. Fill credit cash
vouchers. Fill transfer vouchers.
3) H R Department: Human Resource Department have many
functions: Hiring Promotions Reassignments Position classification
and grading Salary determination Performance appraisal review and
processing Awards review and processing Personnel data entry and
records maintenance Consultation and advisory services to
management and employees Conduct problems Performance problems
Policy development Technical policy interpretation Work Permitting
Immigration Visa Program Benefits Health care insurance Life
insurance Disability insurance Retirement Voluntary accidental
death and dismemberment insurance Leave Transfer Program Tuition
Assistance Plan Training opportunities Combined Federal Campaign
Employee assistance referral Workers' compensation4) Training and
Development Department:A training and development department
handles the learning and professional development of an
organisation's workforce.Trainers equip staff with the knowledge,
practical skills and motivation to carry out work related tasks.
Training department either deliver the training themselves or
arrange for a third party trainer to do so.Training and development
officer help with the ongoing, long-term improvement of employees
skills enabling them to fulfil their potential within their
organisation. Increasingly, training and development officers are
required to be strategic rather than reactive, assessing the skills
and knowledge within an organisation and determining what training
is needed to grow and retain these skills.5) IT Department:There
are many function of IT department: Set frameworks and standards
for the development of software applications for ZTBL. Enforce
standards and procedures pertaining to the administration and
management of software systems throughout the department. Undertake
forward planning and feasibility studies pertaining to the
development and implementation of software solutions. Focus on the
development, implement and maintain software applications that
respond to common needs of the different ZTBL departments and
branches. Provide end user training and support of implemented
solutions. Provide support in the development and maintenance of
software solutions to other divisions of the department. Provide
consultancy services pertaining to the provision of software
solutions. Set direction and plans for the ICT infrastructure of
ZTBL. Establish and enforce standards and procedures pertaining to
ICT infrastructure within the department. Ensure electronic
security of sensitive and critical ZTBL systems. Provide
infrastructure related support to other divisions of the
department. Participate in the training of staff in the use of
infrastructure systems and the upgrading of technicians at all
levels.6) Agricultural Technology Department:The main functions of
agriculture technology department are: To look after the overall
development of Agriculture Sector, including Livestock as a
sub-sector for increasing productivity thereof. To formulate
polices/programs in connection with aforesaid objectives and to
ensure their implementation through the attached departments. To
exercise administrative and financial control over the affairs of
the attached departments.7) Credit Operation Department:Credit
department is a main department of zarai taraqiati bank. In this
department MCO's made calls to customers for their loans repayment
or if they want to renew their loan.
8) Credit Administration Department:This department play very
important role in Zarai taraqiati bank. CAD officer run this
department. The main job description of the Cad officer is to check
the loan cases and send loan cases to Branch manager if loan cases
are according to the criteria of loan ascension procedure. Another
important work of Credit administration officer is to maintain the
record of all loan cases.9) Risk Management Department:Risk
management is very important for every organization. So the
function of risk management department is eliminate the risks and
make a plan for reduce the risk and for this purpose ZTBL make sure
NADRA verification of loan applicant and also zari pass book and
also check the credibility of loan applicant through special
software named Internal Credit Risk Management System (ICRMS).
Comments on the organizational structure:ZTBL have very strong
organizational setup and structure, because ZTBL is a public
limited organization and all decisions are made by board of
directors. And unity of command is very simple and easily
definable.ZTBL have one central office in Islamabad and one
Headquarter in each Provincial capital city and also have 31 zonal
offices and 370 branches all over the Pakistan. So the Head office
give the order to the headquarters and headquarters give the order
to the zonal offices and zonal offices give the order to the
branches so this is very clear unity of command. Disadvantage of
this structure is the over supervision.
Part # 2Internee work
Internee WorkMy work during Internship:Truthfully speaking
everything was new for me in Zarai Taraqiati Bank Ltd. Through I
have a good bookish knowledge but truthfully speaking it was
totally different from the practical knowledge of the banking. But
with the grace of almighty ALLAH I did a lot of hard work and that
make me able to learn every section of bank. I utilize all my
bookish knowledge to get this practical knowledge.I did my
internship in ZTBL Gujrat branch.Branch Introduction:AddressALI PUR
ROAD, NEAR USMAN PLAZA GUJRAT.
Branch Code24405
Phone#+92-53-9260417
Fax#+92-53-9260417
ManagerMr. Shahid Mehmood
Operational ManagerMr. Mohammad Jamil
Starting and ending dates of My internship:I started internship
in Zarai Taraqiati Bank limited of Pakistan on 15th July 2013. My
internship ended on 25th august 2013. Duration of my internship is
6 week. Brief history of the ZTBL GUJRAT branch:In Gujrat, ZTBL
Branch was opened on 22 December, 1972. And the first manger was
MR.MIR SHOUKAT IQBAL. Services provided by ZTBL:Services are very
important for any organization. Services are Intangible products
such as accounting, banking, cleaning, consultancy, education,
insurance, expertise, medical treatment, or
transportation.Sometimes services are difficult to identify because
they are closely associated with a good; such as the combination of
a diagnosis with the administration of a medicine. No transfer of
possession or ownership takes place when services are sold and they
(1) cannot be stored or transported, (2) are instantly perishable
and (3) come into existence at the time they are bought and
consumed. ZTBL offers the following services to the people:
Agriculture Loans:ZTBL GUJRAT branch offered two types of loans:
Production loans:In production loans ZTBL provide inputs
(fertilisers & seeds etc.) to their customers and ZTBL fixe the
instalment due date is (7-7-20AA and 7-1-20BB). In production loans
ZTBL GUJRAT branch offer three types of loan schemes: Awami Zarai
Scheme:This scheme is two seasons scheme in which provide loan one
by one and its interest rate is 13.50% and its G.L Head is (9020)
and pay back in one instalment. Kissan dost Scheme:This scheme is
one season scheme and its interest rate is 12% and its G.L Head is
(9023) and pay back in one instalment. Sada Bahar Scheme:This
scheme is also two season scheme but in which provide total loan at
one time and its interest rate is also 13.50% and its G.L Head is
(9018) and pay back in one instalment. Development loans:In
development loans ZTBL provide loans for agriculture machinery and
its interest rate (14.30%) is same for all development loan
schemes. ZTBL GUJRAT branch offered four types of loan schemes:
Dairy:In dairy loan scheme ZTBL provide maximum Rs. 1,00,000 and
minimum Rs. 70,000 and its G.L Head is (9303) and pay back in 9
equal instalments. Tube well:In tube well loan scheme ZTBL provide
maxim Rs. 1,00,000 and minimum Rs. 70,000 and its G.L Head is
(9415) and pay back in 9 equal instalments Tractor:In tractor loan
scheme ZTBL provide loan Rs. 5,00,000 to 7,50,000 and its G.L Head
is (9404) and pay back in 14 equal instalments. Turbine:In this
scheme ZTBL provide loan Rs. 3,50,000 and pay back in 14 equal
instalments and its G.L Head is (9415). Utility Bill Collections.
Receive Hajj Applications. Pay Order & Pension Payments.
Success:The gujrat branch has a very shining history as it
contributes a handsome amount of profit in the zone and also gujrat
branch remit cash to head office and in remitting cash it is on
first position from the last 4 years. Also gujrat branch have
achieved highest deposits collection award in 2010 and manager was
awarded R.s 50,000 cash. Timing: Working hours are from 9:00.A.M to
5:30 P.M Saturday is Half Day; bank is closed at 2:00 P.M Sunday is
full off day After the June closing the bank is closed on Saturday
and Sunday for four months. Ramadan Timing: Working hours from 8:00
A.M to 2:15 P.M Saturday and Sunday full time off days.Organization
Structure of BranchZarai Taraqiati Bank Limited, Gujrat branch is a
medium branch with twenty two staff members and they do all works
very systematically.
Current staff of ZTBL Gujrat branch: Manager: Mr. Shahid Mehmood
AVP Deputy Manager: Mr. Younas Baig AVP Operation manager: Mr.
Muhammad Jamil warraich OG-I Additional account officer: Miss Iram
shehzadi OG- III Lady computer Operator: Miss Ifat Maab Computer
handler: Mr Abdullah Hassan (Assistant) CAD incharge: Mr. Imran
Khan OG III Assistant to CAD: Mr. Naseem Sajid Cashier: Mr.Irshad
OG-I Mco's: MR. Allah Dita OG-I MR M.Latif OG-II MR Naveed iqbal
OG-II MR Mujaddad Muddassar OG-III MR Mujhid Anjum OG-III MR Kasif
Naveed OG-III MR Nisar Ahmed OG-III Guards: Mr. Qamar Zaman Mr.
Imran Yousaf Office boys: Arslan Khan, Mr. Imtiaz Mr. Kamran
Asghar. Driver: Mr. Shakeel AhmedCurrent staff at branch according
to their qualification and
experience:DesignationQualificationExperience( years)
ManagerMBA27 years
Operation ManagerB.A25 years
Deputy ManagerB.A28 years
CashierF.A20 years
Additional Accounts Officer MBA4 years
LCOB.com3 years
Computer handler F.A1 year
CAD officer Assistant to CADMBAF.A2, 15, years
MCO(7)MBA, M.sc, B.A25,20,12,11,2,2,2 years
Guard(2)Matriculation10,8, years
Office boy(3), Driver Middle10,5,3,10 years
Salary structure:DesignationSalary(Rs.)
Manager76, 000
Deputy Manager75, 000
Operation Manager55, 000
Cashier35, 000
Additional Accounts Officer18, 500
LCOComputer handler 14, 50010,000
CAD officer18,500
MCOAs per their grade and experience
Office boy10, 000 each
Driver22, 000
Guards12, 000 each
Responsibilities/ Duties performed: Manager: Mr. Shahid Mehmood
is responsible for the whole Branch working. Deputy Manager also
assists to Mr. Jamil if necessary. Operation Manager: Mr. Jamil
operates within the branch and incharge of accounts department.
Mrs. Iram performs the duty as Additional Accounts Officer. Cashier
manages in and outflow of cash, all the assets are kept in record.
LCO Miss Iffat Maab operates the computer and maintains the data on
computer on daily basis. Computer handler maximizes the efficiency
of computer department and if problem occurs in computer then
computer handler responsibility to solve these problems. MCO's
receive the loan applications and process them and also recover
loan amount. CAD officer: Mr. Imran Khan Look after the
applications entertained by the Mco's and if necessary makes
observations as per bank manuals and instructions. Mr. Sajid senior
assistant, assist in all CAD operations. Guards: guards are kept
for safety purpose.Detailed description of the departments of ZTBL
GUJRAT branch where I worked during my internship:Banking
procedures are divided between various departments. Different
departments do their jobs in occurrence with the bank policies. In
ZTBL each branch is divided into various departments depending on
their size and volume of business. Head of department manages each
department & officials of the branch follow procedures. The
departments working within ZTBL Gujart branch are as under:
Cash department:Cash department has been designated as the
central collection and control point for cash. Cash department has
the responsibility to collect, control, and maintain records for
all branch funds. In gujrat branch cash department has the amount
of cash in hand not exceed Rs. 3, 00, 000 and if the amount is
exceed than the cashier deposit cash In Muslim Commercial Bank Ltd.
In the ZTBL branch account. Responsibility for handling cash is
assigned to individual employees in ZTBL Gujrat branch. Cashier is
absolutely responsible for that cash. But in ZTBL Gujrat branch
each employee assumes the responsibility for full and true
reporting of all funds received.This branch deals with the
withholding of cash money or currency notes. Main function of this
department is to handle the flow of cash. Currency is kept in
chests inside strong rooms at branch level.Cashier of ZTBL gujrat
branch fulfill some following responsibilities: Receive funds and
deposit them. Supervise all cash activities so that all funds
received are properly recorded and deposited in related accounts.
Ensure that proper records are maintained and that entries are made
promptly and properly. Ensure that all funds are adequately
safeguarded. Computer department:Computer department is very
important in making the banking sector because it plays a very
vital role in procedures faster and helping the bank for providing
better services to its customers. This department also made data
entry on all transactions and other bank routine functions. In this
branch computer department use some official softwares i.e. CDMS,
CFOCS, DIMIS, NIVS and ICRMS which are designed according to the
key functions of banks. The branch has LCO i.e. Lady Computer
operator which is hired to operate and maintain the computer of our
branch. And also give the required documents to the MCOs about the
loan applicant i.e. NADRA verification and also check the
credibility of applicant. Scanning of loan applicant file and send
the head offices is also include the working of computer department
and also scan the specimen signature card of the account holders.
Type letters and Send through mail is also included in the working
of computer department. Almost all the computer based working is
included computer department.Functions of the ZTBL's official
softwares: Centralized Deposit Management System(CDMS):The main
function of CDMS is online deposit system. Opening of Deposit
Account and doing the all type of transactions related to deposit.
The procedure of CDMS is appended below: First of all enter the
Customer Profile. Allotment of Account No. Attach the Scanned
documents i.e. Picture, Specimen Signature Card. Attach the CNIC of
customer through NIVS system. Make the all type of transaction i.e.
Pay-in-slip, Cheques, transfer transaction and online transaction.
CDMS generate the different reports related to Deposit Accounts.
Centralized Field Computerized System (CFOCS): CFOCS is main
software of ZTBL in which all the day end process is feeded. All
type of bank related vouchers is feeded in this software and all
type reports are generated in this software. Dynamic Integrated
Management Information System (DIMIS):That software is only reports
generated software related to customer Loan Accounts. This software
is very useful for branch recovery because it's Generate early
warning reports regarding recovery as well as recovery and
disbursement of the branch. NADRA Identity Verification System
(NIVS):This software is link to NADRA. Feed the customer CNIC
information and get the NADRA verification report that CNIC is
valid or not. Internal Credit Risk Management System (ICRMS):For
the requirement of the SBP all the loan cases are entered in this
system. This system is also Generate Credit Worthiness Report
(CWR).
Credit department:Credit department is very important for every
bank because this is the main source of earn profit. Credit
department handles the credit granting, credit collection and
credit limits of their applicants, that's why in this department
the chances of corruption are very high because in which the cash
is involved and Risk of losses is also high so for this purpose
ZTBL have mobile credit officers and they doing field work.
Different MCOs had different areas and conduct proper investigation
about loan applicants who are related their areas. After this MCOs
fill the KYC form and loan application form and collect the data
about the customers through different procedures. MCOs investigate
the agriculture pass book from land revenue department after
investigate the agriculture pass book MCOs receive the compulsory
documents that are important for loan application file i.e. two or
three snatches with two copies of national identity card and after
collecting all information MCOs make credit investigation report.
After fulfil the loan application file, the file send to Credit
administration department. MCOs also have the responsibility for
making the Credit utilization report in this report MCOs conduct
investigation that the loanee right use of credit. And also recover
the loan amount is a responsibility of MCOs. For the purpose of
reducing the corruption in the credit department in September 20,
2006 The Zarai Taraqiati Bank Limited (ZTBL) has withdrawn the loan
sanctioning authority of mobile credit officers (MCOs) and
redefined the responsibilities of managers and other field
functionaries to improve credit delivery system and check
corruption. Before this decision the existing credit delivery
system solely working under the MCOs was not fit/ capable of
expanding the business of the bank. Branch managers and other
functionaries of the bank and have also eliminated the cash
delivery outside the branches. Purpose of this decision is to
facilitate farmers and to meet their credit requirements, instead
of extending them loan for each seasons, every farmer had been
given a three years limit.After this decision the MCOs would only
have recommendation powers for sanctioning of the loans. All the
sanctioning powers have been vested in branch managers and in case
of large branches, deputy mangers have been authorised to sanction
the loans. Accounts department:The basic functions of accounts
department in ZTBL are: Accounts are maintained on the principal of
double entry book keeping system Transactions are vouched
Transactions are posted / entered in the relevant books i.e. Day
book, general ledger and supplementary ledgers Every branch has an
independent accounting system and can prepare profit and loss and
balance sheet.Nature of transactions in ZTBL gujrat branch:
Deposits Cash in hand and with banks Disbursements AND recoveries
OF LOANS AND ADVANCES. Income and expenses. Other accounts.Types of
daily transaction vouchers/advices in ZTBL: Debit Cash Vouchers
(For receipt of Cash) Credit Cash Vouchers (For payment of Cash)
Transfer Vouchers (When no Cash is involved) Inter-Branch
Transaction Advice (Debit). For shifting of expenses /Assets
Inter-Branch Transaction Advice (Credit). For remittances and
transfer of income Computerization of AccountsBooks of accounts in
ZTBL: Day Book General Ledger General Ledger Abstract Daily Cash
and Transfer Transactions Scroll Daily Cash Transactions Register
Night Safe Register Loan Ledgers Deposit Ledgers Advances to Staff
Ledgers Income & Expenses Supplementary Books Sundry/Suspense
Supplementary Books Dead stock Register or Fixed Assets Pay
Roll/Salary RegisterAccounting procedure in ZTBL gujrat branch: All
prepared vouchers are entered at Zonal Computer Centres.Day book is
prepared on the basis of entered vouchers. Day Book is a summary of
debit and credit of each transaction by mentioning concerned
voucher number and date. On the balancing of day book the each
debit and credit entry is posted in the relevant Supplementary
Ledgers and General Ledger Moved Accounts. Submission of each
general ledger heads is summarized and that is known as General
Ledger AbstractBalancing of accounts in ZTBL: Loan Accounts
Balancing Deposit Accounts Balancing Sundry & Suspense
Adjustment Reconciliation of Inter-Branch Transaction
Reconciliation of Bank Accounts Balancing of Cash in Hand
Preparation of weekly and monthly Statements:Second major function
of accounts department is the preparation of various
statementsThese statements are: Weekly statements. Monthly
statements. Credit Administration Department:The aim of credit
Administration system is to provide administration support for pre
and post loan disbursement monitoring to ensure sound landing
operations at grass root level through parallel reporting line
without any influence of business fermentation. An effective credit
administration shall also help to evolve the early warning system
to help/facilitate the line management for mitigation of the risk
factors at any infancy stage. Objectives:The objectives of the
credit administration department will be: To ensure provision of
all prescribed and stipulated loan documents related to all
transactions for the smooth functioning of the day lending
activities. To verify legal enforceability through table scrutiny.
To ensure safe custody of collateral/security documents to ensure
its availability to authorized persons of operations with tracking
and record. To review that pre & post documents have been
obtained by operation enabling the operation to prepare the
file/cases for disbursement of loan. To ensure that proper space
for lodging of security documents is available. To ensure the
documents obtained are corrected, complete, properly executed and
correspond with approve loan. To ensure that each page of documents
executed have been signed by the authorized signatories
(Borrower/Bank official) where the documents are multi-paged. To
ensure correction errors, over writings, through authentication by
the authorized signatories/ executions. To ensure that all
disbursements are accurately recorded in the bank's ledgers for
monitoring, control and reporting purpose. To ensure that an
effective follow up system for routine actions (i.e. documents,
collateral, etc) is in place, and all irregularities are recorded
and reported as required. To established an early warning system
for timely remedial actions/measures.
Functions performs in ZTBL Credit Administration Department:CAD
department shall perform following functions: To create a congenial
environment for credit proposal processing with-in the policy frame
work issued by the head office through its circulars/ circular
letters/ memos/ manuals/ policies. To scrutinize the operations at
the initial stage of approval of credit, execution of documents,
disbursement of loan, its utilization and monitoring thereof. TO
facilitate the field functionaries to identify actionable events
with due date I.e. verification of mutation, checking of
utilization and issue of notices etc. To develop and maintain check
list of documents along with validity and to caution the operation
before expiry of legal documents. To prepare check list of due
operational jobs and to identify where due actions are not
initiated. To make the loan documents/files available for audit and
to ensure minimization of audit observations through proper and
error free documentation.
Functions by Operations Line of ReportingFunctions under Credit
Administration System Separate Reporting LineSelection of borrowers
by MCOPre- appraisal & identification of adequate credit needs
of the farmer by MCOVerification of collateral title by
MCOEntertainment of loan application by MCO on spot through his
receipt bookAppraisal of Loan Request & Finalization of
Recommendations by MCOSubmission of certificate that all documents
required before the sanction of loan case have been obtained.
Allocation of ORR & along with all documents to the Branch
Manager.Recording of sanction orders in case of his satisfaction
and have power to sanction or to forward the case to sanctioning
authority with his recommendations or to recode observations for
doing need full by MCO with regards to documentation. Issuance of
sanction letter by Manager.Acquiring of post sanction documents
from the borrower by the branchReview & Verification of record
that all the documents have been obtained and issuance of
disbursement Authorization Certificate by officer incharge (CA)WORK
FLOW CHART OF CREDIT ADMINISTRATION DEPARTMENT
Recording of payment orders by Branch Manager/ Authority &
Release of loan by the Branch on counter through accountEntry of
loan case files in Safe File Register after proper paging indexing
and to place it in cabinet under lock key. Ensure that electronic
copies have been obtained in the systemSubmission of utilization of
credit & sanction of mutation report to Manager by MCO with-in
given period.Identification of cases in which utilizations are yet
to be checked and mutations have not been verified even after
expiry of due date and its reporting & follow up to with
Manager at each month end for its arranging.Action by Manager where
loans have been declared as not utilized properly or mutation are
yet pending for sanction.Delivery of Demand Notices to the
borrowers & to pursue for RecoveryPlacement of second copy of
Demand Notice in the relevant safe file on confirmation that
acknowledgments have been obtained on it in the token of its
receipt.Reporting & follow up of cases wherein the Demand
Notices have not yet been delivered or returned back for appreciate
action by Manager.Issuance of Legal Notices to the borrowers by the
branch.Placement of second copy of Legal Notice in the relevant
safe file on confirmation that acknowledgments have been obtained
on it in the token of its receipt.Reporting & follow up of
cases wherein the Legal Notices have not yet been delivered or
returned back for appreciate action by ManagerReporting &
follow up of cases in default wherein due actions as per recovery
policy have been not yet initiated by the branch at each month
end.
Deposit department:In the entire Banking system the deposit
plays its vital & significant role for the sustainability of an
entity. The deposits of a Bank are much greater than its own
capital and these deposits are subsequently invested or lent out by
the bank. The larger the difference between the rates at which
these deposit are borrowed, and the rate at which these are lent
out/or invested the greater will be the profit margin of the bank.
Moreover, larger the deposits the larger will the funds available
for employment; and larger the funds lent out/invested, the greater
will be the return earned, and greater the amount of return greater
will be the profitability of bank. Due to this inter related
relationship of the whole operational activity of a bank; deposits
are referred as life blood of a Bank.In order to ensure its
sustainability & viability, the bank must have a dependable
deposit base therefore while accepting / taking deposits, a Banker
should be very careful and keep in mind the provisions of SBP
Prudential Regulations, stipulations of Know Your Customer (KYC),
Anti Money laundering (AML) and Customers Due Diligence
(CDD).Similarly extra care is exercised in quality investment and
profitable lending to ensure the best possible earning for its
stake holders.Procedure for opening an Account in ZTBL gujrat
branch: Account Opening Form: In year 2007, ZTBL has introduced new
Account Opening Form (AOF) ACF195-A, wherein all the features
vis--vis types of account and natures of customer have been
consolidated into one AOF. After completion of the AOF & KYC
(Know Your Customer) Performa, the two signatures of the each
operator(s) shall be obtained against authorized signature column
of Specimen Signature Card (SS card) with special instructions, if
any. The AOF and SS cards will be filled in and signed by the
customer in presence of a Bank official. The particulars of AOF
shall be entered in the Account Opening and Closed Register in
serial order and an Account No. shall be allotted. The customer
shall be supplied with Paying in Slip Book and requested to deposit
the money with the cashier who will put his/her signature on
counterfoil of paying in slip. The slip than must be
scrutinized/stamped and countersigned by an authorized official. A
cheque book requisition slip shall be supplied to the customer
after the deposit of money with the cashier. Before issuance of
cheque book to the customer, the signature on Requisition Slip
shall properly be verified by concerned official. Cheque Book will
be issued after AOF has been completed in all respects/approved and
initial deposit has been received.Documents required for opening of
accounts: Attested photocopy of CNIC or passport of the individual.
In case the CNIC does not contain a photograph, the bank should
also obtain, in addition to CNIC, any other document such as
drivers license etc that contains a photograph. In case of a
salaried person, attested copy of his service card, or any other
acceptable evidence of service, including, but not limited to a
certificate from the employer In case of illiterate person, a
passport size photograph of the new account holder besides taking
his right and left thumb impression on the Specimen signature
card.
Details of supervisors: Supervisor names position in ZTBL bank
Mr. Shahid Mehmood Manager Mr. Younis baig Deputy Manager Mr.
Muhammad jamil Operational Manager Mr. Imran Khan CAD Officer Mr.
Irshad Cashier Mr. Mujadad Mudassir MCO Miss Iram Shehzadi
Additional Account Officer Miss Iffat Maab Lady Computer
operator
Weekly timetable:I did 06 weeks internship in ZTBL Gujrat
branch. The period of internship was 15, July 2013 to 25, Aug 2013.
First week:I spend my first week (15-07-2013 to 21-07-2013) for
collecting information about the branch and introduction of all
staff.DateInternship Activities
15-07-2013(Monday)First day was the orientation day I meet all
staff member, learnt basic values, culture, rules and regulation of
the branch.
16-07-2013(Tuesday)Second day I meet with branch manager know
about ZTBL Objectives and history and then I meet with operational
manager Mr. Mohammad Jamil and know about the basic functions,
facilities, structure, grades and departments of ZTBL.
17-07-2013(Wednesday)This day I performed my duty on help desk.
And guide the customers.
18-07-2013(Thursday)This day I performed my duty on help desk.
And guide the customers.
19-07-2013(Friday)This day I performed my duty on help desk. And
guide the customers.
20-07-2013(Saturday)Bank Holiday
21-07-2013(Sunday)Bank Holiday
Name of Supervisors: Mr. Mohammad Jamil
Signature of supervisor: _______________
Second Week:I spend my second week (22-07-2013 to 28-07-2013) in
credit department:
DateInternship Activities
22-07-2013(Monday)I have learnt about the how many types of
loans to be offered to the farmer by ZTBL.
23-07-2013(Tuesday)I came to know that what are the
specifications of each type of loan and what are the basic
documents needed for getting the loan.
24-07-2013(Wednesday)I have learnt about the how can fill the
loan application file from MCO.
25-07-2013(Thursday)I spend my day on preparing the loan
application file.
26-07-2013(Friday)At the end of this week I went a village for
local inquiry with MCO and also go revenue office for investigation
of loanee pass book.
27-07-2013(Saturday)Bank Holiday
28-07-2013(Sunday)Bank Holiday
Name of Supervisor: Mr. Mujahid Amjad
Signature of supervisor: __________________
Third week:I spend my third week (29-07-2013 to 04-08-2013) in
Credit Administration Department:
DateInternship Activities
29-07-2013(Monday)I have learnt what the basic functions and
procedure of credit administration department.
30-07-2013(Tuesday)I have learnt about the procedure of review
and verification of record.
31-07-2013(Wednesday)I spend my day on allotment of the loan
case (LC) number.
01-08-2013(Thursday)I did entry of loan case files in safe file
register after proper paging and indexing.
02-08-2013(Friday)I learnt about utilization report and
redemption procedure.
03-08-2013(Saturday)Bank Holiday
04-08-2013(Sunday)Bank Holiday
Name of Supervisor: Mr. Naseem Sajid Iqbal
Signature of Supervisor: __________________
Fourth Week:I spend my week (05-08-2013 to 11-08-2013) in Cash
department:
DateInternship Activities
05-08-2013(Monday)I learnt what the basic functions of cash
department.
06-08-2013(Tuesday)I learnt about the procedure of cash receipts
and cash withdrawals.
07-08-2013(Wednesday)I have learnt about how did entry in the
daily cash transaction register.
08-08-2013(Thursday)Eid Holiday
09-08-2013(Friday)Eid Holiday
10-08-2013(Saturday)Bank Holiday
11-08-2013(Sunday)Bank Holiday
Name of Supervisor: Mr. Irshad Ahmed
Signature of Supervisor: _________________
Week Five:I spend my fifth week (12-08-2013 to 18-08-2013) in
Accounts department:
Date Internship Activities
12-08-2013(Monday)I have learnt about the basic function of
accounts department.
13-08-2013(Tuesday)I have learnt about how prepare the all types
of vouchers, General Loan Ledger and Intra branch transaction
advices.
14-08-2013(Wednesday)Independence day
15-08-2013(Thursday)I did prepare the DC, CC and TV vouchers and
also did the entry in the general loan ledger.
16-08-2013(Friday)I did prepare the daily cash transfer
transaction scroll.
17-08-2013(Saturday)Bank Holiday
18-08-2013(Sunday)Bank Holiday
Name of Supervisor: Mr. Mohammad Jamil
Signature of supervisor: __________________
Sixth Week:I spend my week (19-08-2013 to 25-08-2013) in Deposit
and Computer Department:
DateInternship Activities
19-08-2013(Monday)I have learnt about what types of accounts
offered by the ZTBL gujrat branch and its basic terms and
conditions.
20-08-2013(Tuesday)I have learnt how to fill account opening
form. And also did it as practical.
21-08-2013(Wednesday)I have learnt about the banks official
software i.e. CDMS, DIMIS, CFOCS, ICRMS and NIVS.
22-08-2013(Thursday)I did entries on CDMS.
23-08-2013(Friday)I did entries on ICRMS.
24-08-2013(Saturday)Bank Holiday
25-08-2013(Sunday)Bank Holiday
Name of Supervisor: Mrs. Iram Shahzadi
Signature of Supervisor: ________________
Detailed description of the department's Operation/activities of
the department which I worked during my internship:Credit
department:I perform some activities in the credit department. I
spend my second week in the credit department and I did some
following activities: I have learnt about the how many types of
loans to be offered to the farmer by ZTBL. ZTBL offered many types
of loans I have discuss in detail about ZTBL services. I also
learnt about the basic documents needed for getting loan. I.e.
application for loan, agriculture pass book, snatches of applicant,
copies of national identity card of applicant, good credibility and
loan application file. I learnt and practically fill the loan
application files. I go to a village for local inquiry for the
recovery of amount and also go revenue office and see how MCOs
investigate the loanee agriculture pass book.Credit Administration
department:I spend my third week in credit administration
department and I perform some following activities in this
department: I have learnt the basic function and procedure of this
department and have detailed described about the basic functions
and procedure of the credit administration department. I also
learnt about the procedure review and verification of record. I
spend some time on the allotment of the loan case number to the
loan application file. I did entry of loan case files in safe file
register after proper paging and indexing. Actually when the loan
is issued to the loanee after this loan file saves in the safe and
enter in the safe file register. I learnt about utilization report
in this report MCOs investigate that the loan utilization on the
right way or not?
Cash department:I spend my fourth week in cash department,
actually in this week two holidays of EID so thats why I perform
some following activities in the cash department: I have learnt
about the basic functions of cash department and procedure of cash
receipts and cash withdrawals. I have also learnt about how did
entry in daily cash transaction register.Accounts department:I
spend my fifth week in Accounts department and perform some
following activities in the Accounts department: I have learnt
about the basic function of accounts department. I have also learnt
about how prepare the all types of vouchers and also prepare the
debit cash, credit cash and transfer voucher. Also learnt about the
general loan ledger and intra transaction advices. Also did prepare
the daily cash transfer transaction scroll and did the entry in the
general loan ledger.Deposit department:I spend last week in deposit
department and I perform some following activities in the deposit
department: I have learnt what types of accounts offered by the
ZTBL gujrat branch and its basic term and conditions. I have learnt
how to fill account opening form. I also fill the account opening
form as practical.Computer department:I spend my last week in
computer department and perform some following activities in this
department: I have learnt about the bank official softwares i.e.
CDMS, DIMIS, COFCS, ICRMs and NIVS. And also learnt about the
functions of these softwares. I did entries on CDMS and also did
entries on ICRMSDetailed description of Tasks assigned:I did
internship in ZTBL GUJRAT branch and I worked under the different
supervisors and I spend one week in each department and in this
period supervisors assigned some task and I performed some
task.Credit department:Supervisor told me about the procedure and
functions of credit department and assigned me some following
tasks: Go to the village and call for the repayment of loan. Fill
the loan case files Check the loan case file and make sure that all
the required documents are complete and available. Credit
Administration department:First of all Supervisor told me about the
procedure and functions of this department and assigned me some
following tasks: Discover the loan case file with the help of loan
case register. Supervisor assigned me a task to find out the
objection in which the rejected loan case file.Cash
department:Supervisor assigned me a following task: Check the
validity of some cheques Collected utility bills and posted
themAccounts departments:I spend my fifth week in accounts
department and supervisor told me about the procedure and functions
of accounts departments and assigned me some following tasks: Fill
debit cash vouchers Fill credit cash vouchers Fill transfer
vouchers Prepare daily cash transaction scrollDeposit
department:Supervisor told me about the account opening procedure
and assigned me some following tasks: Fill know your customer (KYC)
form. Fill Account opening formsComputer department: Supervisor
assigned me some following tasks: Data entering in CDMS Data
entering in ICRMSSummary:In this chapter I discussed in detail
about the ZTBL GUJRAT branch where I did my internship. First of
all I informed about all the staff of the branch and salaries and
their job designations. Detail of supervisors and a weekly
timetable where I write about my daily activities which I perform
during my internship. And also detail description of all
departments where I worked during my internship and detailed
descriptions of all assigned tasks and also described about the
activities of the departments I worked during my internship. This
whole chapter provided all information about my internship
activities and ZTBL's branch where I did my internship.
Summary of learning:The skills and qualification I think I have
gained from the internship:It was a really nice opportunity for
enhancing the skills and qualifications, every student in any field
of study should do internship in his or her relevant field in order
to get the practical experience. I think I have gained following
skills from internship: Enhance communication skills How deal with
customers Practical knowledge Know about the behaviour of other
people Organizational culture and organizations ethics values
Professional skills Time management Dealing with obstacles How to
satisfy your customer Got knowledge about the banks official
softwares How manage the risk Got experience about banking sector
How banking business is different from other businesses How work as
a team member What are the motivation factors How make the
Decisions Enhance my interpersonal skills by interacting with
customers How make the different policies How manage the conditions
when you working under the directionsThe responsibilities I have
undertaken during my internship period:During my internship in ZTBL
GUJRAT branch I have been given many types of responsibilities
which I have done very carefully. Many tasks were given me alone to
do. I worked hard to do them. Through my internship I came to know
about the true meanings of responsibility. From the
responsibilities given to me I learned how to work under the
supervision of any person. Following are some responsibilities
which were given to me during internship: Go to village and call
for the repayment of loan. Fill the loan case files Check the loan
case file and make sure that all the required documents are
complete and available. Discover the loan case file with the help
of loan case register. Supervisor assigned me a task to find out
the objection in which the rejected loan case file. Check the
validity of some cheques Collected utility bills and posted them
Fill different vouchers Prepare daily cash transaction scroll Fill
account opening forms Data entering in CDMS and ICRMSHow internship
will influence on my future career plans:Working for six weeks in
ZTBL GUJRAT branch as an internee was very revealing experience for
me. During this time I learnt many new things which are surely
going to help me in my future professional career. It was a good
experience for me to observe and to be the part of practical
working of a highly regarded organization like ZTBL. During the
internship I got a chance to understand general customer's
behaviour and his needs and wants related to banking services and
products. It will help me in future for getting a job as an
experience. Through internship I came to know that bookish
knowledge is not enough for a bright future we should get
experience or learn the application of our classroom knowledge.It
will help me as customer of bank. Through my internship I got habit
of working for long hours which will definitely help me in future.
Working as an internee I improved my communication skills which
will help me in society. I got a habit of casual dressing from
internship. I learnt how to behave as an employee in any
organization which will help me in that organization in which I
will work in future. I got a lot of knowledge from internship which
will definitely help me in future. I got knowledge about the
working in any bank so it will help me choosing the job in bank is
better or not. I learnt the ethics from internship which will help
me in future life.How do you think the internship activities that
you carried out are correlated with your class room knowledge?By
working in any organization I came to know that the practical
somehow different from the classroom knowledge. In classroom we
have been taught only the previous searches and knowledge but in
practically field, there is lot of competition. You would have to
run fast to achieve your goal. There was application of accounting
rules of Dr and Cr which was same like book, but other things I
started to learn from zero. The benefit of classroom study is that
after getting training in any organization in any field you will be
able to apply the bookish knowledge. From the start we can't do
everything efficiently and effectively. From internship I came to
know that only bookish knowledge or classroom study is not enough
for any job experience is most necessary thing which can be getting
only by practical. So there should be the practical of classroom
study in the institution. Classroom study is a base for a person to
making the decision because it has been merged in mind and become a
part of our mind. It helps us in any phenomena in which we are
working.
Conclusions of the report:A summary of key conclusions derived
from the internship experience:During my internship here in ZTBL, I
found that ZTBL has high level of professionalism and challenging
environment and its culture is friendly. ZTBL seems Top Agriculture
Financing in the future as indicated by the financial indicators.
It keeps energy and potential to serve the deserving clients in all
over the world. The bank has set itself a vision to be a
world-class bank. This can only be achieved with dedication and a
passion to excel in every activity. I really admire ZTBLs policy
makers for designing investor friendly and customer oriented
products.The bank is really working well and contributing a
valuable part in the economy of Pakistan through tax, giving loan
to government, giving loans to the businesses for their survival
and expansion, generating a well skilled human resource and
employment etc. During this internship, I really learned
Professionalism, leadership skills, communication skills, problem
solving skills, situation analysis skills and how to become a good
mentor etc.ZTBL is a specialized institute which provides financing
facilities to the people of rural areas and in this way it is
contributing its part for the development of the country. Due to a
government owned organization the politicians and other higher
authorities sometime use it to give benefits to their families and
friends and this also effects the growth of the bank. However the
bank has improved itself a lot, the profit of the year of 2008-12
and decline in Non Performing Loans are clear signs of
improvements. The few things on which the bank has to focus is
implementation of information technology with faster pace,
improving branch infrastructure and working of its human capital to
make them motivated.General observations:I observe about ZTBL as an
internee: ZTBL directly finance to the agriculture sector this is
good for the economy of Pakistan ZTBL need to advancement in new
technology and need to upgrade branches High political interference
Mostly seasonal work in the ZTBL need to convert into the daily
bases work Favouritism and nepotism and also corrupt system Now
ZTBL maintain computerised record of their customers Marketing is
very necessary for the ZTBL because ZTBL start collection of
utility bills and also western union facilities ZTBL have branches
all over the country need to open more branches ZTBL staff very
cooperative with their customers Mostly customers are satisfy with
the polices and rulesSWOT analysis of ZTBL:In SWOT analysis
identify the organization internal strength and weakness and also
identify the organization external opportunities and threats. All
organization always uses their strengths and avail opportunities
avoid threats and reduce the weakness. So for this purpose ZTBL
have research and development department. When you know about your
strengths, weakness, opportunities and threats you easily make plan
about the future. The unique strengths are internal abilities of an
organization that can be used to have a competitive advantage for
the organization. Weaknesses inherent in organization are those
that need improvement for better functioning of an organization.
Opportunities are those which are available to organization
currently as well as in the foreseeable future. Threats are those
that organization faces from its competitors, regulatory bodies,
and technological change or customer preferences. The
identification and analysis of strengths, Weaknesses, opportunities
and threats is focal to any strategic process. Strengths: Enrich
Agri-relationship of 50 years Extensive countrywide network of 370
branches Grass root level contact with the farmers through
functionaries Predominant position in agriculture finance market
Support of Government, State Bank of Pakistan and International
Development Institution in respect of restructuring Supervised and
diversified credit system Marketing is done with customer friendly
cues and language Employees having first hand experience with
farmers hired from remote areas Availability of Staff training
facilities A Govt. Organization Give Agriculture based many types
of loans Secure employee job Play vital role in economic stability
Weaknesses: No marketing Lack of IT experts Lack of technology poor
perceived image Improper planning Less fixed assets Lack of
motivation of employees Improper distribution of work political
interference in operational and administrative matters of bank
centralized administrative and financial authority Skill miss-match
of staff Aged work force Over supervised management structure Lack
of commercial mindset Weak and cumbersome systems and procedures
Strongly entrenched resist to change Around 600 pending
disciplinary cases Opportunities: Online banking system Advancement
of technology Large number of unemployed educated people Hire
professionals Investment in industrial sector Huge untapped ruler
market potential of about Rs. 300 billion Huge untapped micro
finance market segments Potential for bringing huge uncultivated
areas under production Potential for expansion through mobilization
of rural and urban savings Potential for marketing new product
lines on commercial basis Post restructuring potential for
obtaining financial credit lines Threats: Competitive commercial
banks Bad debts Underdeveloped banking system Advancement of other
banking sector External pressure to implement non-commercial
directives Various unrecovered loans taken by big guns Agricultural
losses Energy crisis Khata system Political and economic
instability and law and order situation Water disputes within
country Public sector organization
Recommendations:I have realized that ZTBL bank is performing
very well since its inception. But as we know that nothing is
perfect, there is always a scope for improvement, so I will
recommend following suggestions for ZTBL: ZTBL need to advancement
in new technology and need to upgrade branches In ZTBL High
political interference so ZTBL need to remove this interference
Mostly seasonal work in ZTBL need to convert into daily bases work
Need to control Favouritism, nepotism and corruption Need to
advertise their products and services through proper channels ZTBL
need to recruit highly educated and skilled work force and need to
recruit the professionals and experts (IT, Finance, HR and
Marketing etc.) work force and need to trained the old staff ZTBL
need to support the industries that are support the agriculture
sector of Pakistan. ZTBL need to change their old policies and make
new policies that are customer friendly.
References:From Web Pages:1. Website name: www.ztbl.com.pk,
Retrieved date: 22, July, 2013. From URL:
http://www.ztbl.com.pk/index.htm.
2. Website name: www.ztbl.com.pk, Retrieved date: 22, July,
2013. From URL: http://www.ztbl.com.pk/ZTBLSchemes.htm
3. Website name: www.ztbl.com.pk, Retrieved date: 23, July,
2013. From URL: http://www.ztbl.com.pk/rba.htm
4. Website name: www.ztbl.com.pk, Retrieved date: 23, July,
2013. From URL: http://www.ztbl.com.pk/agritech.htm
5. Website name: www.ztbl.com.pk, Retrieved date: 23, July,
2013. From URL: http://www.ztbl.com.pk/locker_Facility.htm
6. Website name: www.ztbl.com.pk, Retrieved date: 23, July,
2013. From URL: http://www.ztbl.com.pk/westernUnion.htm
7. Website name: www.ztbl.com.pk, Retrieved date: 17, August,
2013. From
URL:http://www.ztbl.com.pk/Documents/CREDIT/ZTBLCreditRatingOnMay2013.pdf
8. Website name: www.ztbl.com.pk, Retrieved date: 17, August,
2013. From URL: http://www.ztbl.com.pk/board_of_directors.htm
9. Website name: www.ztbl.com.pk, Retrieved date: 18, August,
2013. From URL: http://www.ztbl.com.pk/importantDownloads.aspx
Appendix and supplementary material:
BUSINESS ADMINISTRATION1 (MBA)
2ALI RAZA ARSHAAD (11014220-079) BUSINESS ADMINISTRATION
(MBA)