Service Industries Limited
INTERNSHIP REPORT ONServis Industry limitedInternship Report
submitted to the Faculty of Management & Administrative
Sciences in Partial Fulfillment of the Requirements for the Degree
of Master of Business Administration.
Program & Session MBA 2012 to 2015
UNIVERSITY OF GUJRAT Date of Submission13/09/2013Name of Program
Coordinator ___________________Signature of Program
Coordinator_________________AcknowledgementIN THE NAME OF ALLAH,
THE MOST GRACIOUS AND MERCIFUL, THE BENEFICENTFirst of all I would
like to bend over my head in front of ALMIGHTY ALLAH. It was HE who
direct me in every stage of my life, and who bestow me with
capability to accomplish the best and helped me to conquer every
attempt and difficulty in every field of life. Without His help, we
cannot accomplish any objectives in our lives.Thanks are also due
to last Prophet HAZRAT MUHAMMAD (peace be upon him), through whom
Almighty Allah communicated knowledge to mankind and who is forever
a torch of guidance and knowledge for whole humanity.I extremely
thank full to my honorable teachers who helped me to complete my
report as it is compulsory part of the Master in Business
Administration because perhaps I would not be able to write such a
report without their help and cooperation.Especially I am very
thankful to the Head of Human Resource department Deputy HR Manager
of Servis Mr. Saleem Nawaz who organized my internship program. I
am very thankful to my supervisors who help me in my learning
activities during my internship.Finally, I am very thankful to my
family and my sweet friends for their prayers, love and
encouragement and their faith in my abilities. The completion of my
work is the result of their co-operation and moral support. Without
their co-operation and support, a project like this is difficult at
best.Thanks All!
Table of contentsS. NoTitlePage No
1Executive summary5 & 6
2Main body of report8 to 22
2.1Introduction8 to 9
2.2Overview of the Organization9 to 22
2.2.1Brief history of service industry9 to 11
2.2.2Nature of the organization11 & 12
2.2.3Business volume, Reward, honors& success stories12 to
13
2.2.4Product/service lines14 to 17
2.2.5PESTLE analysis18 to 20
2.2.6Contribution toward economic development21 & 22
2.3Organization structure23 to 30
2.3.1Organizational hierarchy Chart23
2.3.2Number of employees24
2.3.3Main offices24 & 25
2.3.4Introduction of all departments26 to 30
2.3.5Comments on the Organization structure30
2.4Internee work32 to 51
2.4.1Brief introduction of internees office/branch32
2.4.2Details of supervisors32
2.4.3Weekly timetables33 to 38
2.4.4Detailed description of the departments
operation/activities39 to 44
2.4.5Detailed description of tasks which i did in my internship
45 to 51
2.4.6Summary of learning52 to 53
2.4.6.1Skills and qualification gained from the internship52
2.4.6.2Kind of responsibility undertaken during the internship
period 52 & 53
2.4.6.3Internship will influence future career plans 53
2.4.6.4Internship activities correlated with classroom
knowledge53
3Conclusion of the report54 to 57
3.1summary of key Conclusion derived from internship
experience54
3.2General observations about Servis 54
3.3SWOT55 to 57
4Recommendations58
5References59
EXECUTIVE SUMMARYThe Servis is Pakistan's famous shoes brand.
Servis is Pakistans largest footwear manufacturer and exporter. The
Servis is founded by Ch. Nazar Muhammad, Ch. Muhammad Hussain from
Gujrat and Muhammad Saeed from Gujranwala more than 50 years ago.
In Lahore they started their business of shoe manufacturing by
installing a manufacturing plant in1954.The Service has its
headquarter in Lahore and factories in Gujrat and Muridke. Now
company is involved in making worldwide shoes, tyres, tubes and
rubber production facilities. Service industries have strong
culture. With a strong emphasis on product quality, SIL has built
both domestic and international recognition of companys products.
The main purpose of the internship is to gain and knowledge from
practical work, prepare and submit the report in UOG because it is
the partial requirement of my degree and it will give me benefit in
my future plans. It has different strengths and weaknesses but also
have threats and opportunities in market. Report findings are as
follows. That there are many problems that industry is facing. Some
problems are: Lack of new products. Lack of promotional activities.
Not a fashion oriented brand. Functional problems in departments.
Centralized decision making.I have performed a number of activities
in Service Industry during my internship period. Some are as
follows: Employee Status Updating. Approving Leaves. Entering miss
timing of employees. Record of Dead Files. Calculate retail tax
amount. Record the import details. Entering personal information of
workers. Entering receipt invoices. Posting. Issuing warning
letter. Issuing dismiss letter. Making charge sheet.Company should
make its distinctive position in such area of competition by
providing more effective services so that it will get succeeded and
earn more profit than their competitors.
Part-I
2. Main body of report2.1. Introduction of study:-All the
students of Master of Business Administration are required to spend
some weeks in any financial institution/ commercial banks for
getting practical experience. I choose Service Industry Gujrat for
getting the practical exposure. Service Industry Limited (SIL) is
publicly limited company listed on the stock exchanges of Pakistan
and the largest manufacturer of footwear tires and tubes for two
wheelers and has been the largest footwear exporter of the country
for last 10 years. Servis industry is today an efficient,
progressive and customer oriented organization. Servis is also
involves in many Social activities, it has been a regular
contributor to community welfare, charities, and causes. It has
developed a wide range of consumer products, to enhance business
and accommodate to the different segments of society. Scope of the
study:-Servis industry Limited is one of the oldest and well
reputed organizations in Pakistan. The scope of my work is based on
observation service industry, but due to shortage of time, I worked
in special department of industry. So, I decided to work in
accounts department of industry. There is not too much work in
accounts department so I worked in HR department as well. It was a
good opportunity for me to involve in Finance and HR Department of
a huge and well established industry.Purpose of study:-Servis
Industry is a large and well established organization in Pakistan.
So, I prefer servis industry in order to set knowledge of this
organization for the internship. The purpose of study is to
functioning of industry to analyze the overall performance of
Servis Industry Limited and to analyze the theoretical application
of finance. The main purpose of the study is to gather the relevant
information to compile internship report on Service Industry
Limited Gujrat and practical operations of the organization.
My aims of doing internship are: To work practically in the
organization and correlate my class room knowledge with reality. To
acquire practical experience for my future career. To get awareness
about the management work.Objectives:-There are some objectives
behind this study. My objectives of doing internship are: It is the
requirement of MBA course that all students of MBA have to spend 6
weeks in any organization to get practical exposure. So, it is the
partial requirement of my degree to do internship. To develop
skills and techniques that directly applicable to my career. Check
that how bookish knowledge is implemented in reality. To learn the
practical activities of finance department. To get some practical
exposure for job.2.2. Overview of Organization 2.2.1. Brief
History:-Service Industries Limited (SIL) is a public limited
company listed on the stock exchanges of Pakistan. It has annual
revenues of about PKR 12 billion ($130Million)and is the largest
manufacturer of footwear, tyres & tubes for two-wheelers, and
has been the largest footwear exporter of the country for the last
10 years.The company employs more than 6,000 people in its
facilities located in Gujrat and Muridke and exports its products
primarily to Germany, Italy, France and the UK. With a strong
emphasis on product quality and innovation, SIL has built both
domestic and international recognition of companys products. The
visionary leadership and hardworking management team has led SIL to
hold this top position in the business arena. The Board and
Management comprises of:
ChairmanMr. Ahmad JavedCEOMr. Omar SaeedBoard of Directors Mr.
Arif Saeed, Mr. Omar Saeed, Mr. Ahmad Javed, Mr. M. Ijaz Butt, Mr.
Hassan Javed, Mr. Ahmad Shahid Hussain, Mr. Hamid Hussain, Mr. Riaz
Ahmed and Mr. Manzoor AhmedGroup Executive Committee Mr. Arif
Saeed, Mr. Omar Saeed and Mr. Hassan JavedManagement Team Mr.
Ghulam Muhammad (GM SIL Gujrat Factory), Mr. Adnan Wasal (GM SIL
Muridke Factory), Mr. Jawwad Faisal (Chief Commercial Officer), Mr.
Sohail Chaudhry (GM Domestic Sales), Mr. Muhammad Usman Amjad
(Chief Financial Officer), Mr. Hassan Ehsan (Head of Exports) and
Mr. Hyder Chaudry (Head of Human ResourceThe Servis Industries is
Public Limited Company Incorporated as a Private Limited Company in
20th March 1957 under the Companies Act 1913 and converted into
Public Limited Company on 23rd September 1959, having its
registered office located at Lahore. The story of Servis begins
with a group of friends - young, energetic, fresh from college who
established Service Industries more than 50 years ago. These young
men, named Ch. Nazar Muhammad (Late), Ch. Muhammad Hussain (Late)
both from Gujrat district and Ch. Muhammad Saeed (Late) from
Gujranwala District, started business in 1941 at a small scale in
Lahore. At that time, they were only manufacturing handbags and
some other sports goods. Within years their business flourished
remarkably and they were supplying their products to every corner
of India at the time of partition.In 1954, they installed a shoe
manufacturing plant at industrial area Gulberg, Lahore. This
started production in the same year. The industry started
manufacturing various types of shoes. Later management shifted the
factory from Lahore to Gujrat. Service Sales Corporation (Pvt.)
Ltd. the Groups marketing company was established in 1959.
Humility, fairness, and respect were the values close to the heart
of these founders and it were these values that led to phenomenal
success of the Group over the years.Today, the production side of
the company has flourished into Service Industries Limited (SIL)
which has world-class shoes, tyres, tubes and rubber production
facilities in Gujrat and Muridke. SIL is also the leader exporter
of footwear. Service Sales Corporation (Pvt.) Ltd. (SSC) is today
Pakistans leading footwear retailer that has set new record
standards and created new benchmarks in the retail industry.A
humble venture of friends has grown into a Group that makes a
difference in lives of millions of people every day today.2.2.2.
Nature of the Organization:-Service Industries Limited (SIL) is
largest manufacturer of footwear and tyres & tubes in Pakistan.
Servis Group is one of the most respected corporate citizens of the
country and has a rich heritage spanning over half a century. Today
the Group is Pakistan's largest footwear manufacturer and exporter
with interests in wholesale and retail sectors. With a growing
portfolio of brands and a nationwide network that touches millions
of lives every day, Servis is one of the leading brands in the
country. The Service factory is producing the following products:
All categories of leather footwear and sports shoes. Canvas shoes
of Men, Women and Children. Rubber Sandals and Sleepers. Safety
shoes and Footwear for defense force. Bicycle tyers and tubes. Car
tubes. Motorcycle tires and tubes.The company's registered brand
name is 'SERVIS'. It is the largest exporter of footwear from
Pakistan and has maintained its top position. Servis footwear are
available throughout Pakistan at fixed price through a chain of 258
retail stores and 15 whole sale depots run by Service Sales
Corporation Lahore (Pvt.) Ltd. In addition to company's own retail
stores, thousands of shoe dealers / stockiest are selling Servis
Shoes in the country.Servis has been a trend setter in footwear
fashion in Pakistan. It introduced colorful joggers for the first
time in Pakistan in early eighties. Product innovation has been an
important part of Company's Marketing Strategy. New product range
is offered twice a year, at the beginning of summer and winter
seasons.2.2.3. Business volume:-Sales20112012Increased By
Sale of footwear (Net):
Export sales Rs.2,958,565 Rs.2,580,580
Local sales Rs.4,306,539 Rs.4,039,503
TotalRs.7,265,104 Rs.6,620,083
Sale of tyre and tube (Net):
Export sales Rs.243,015 Rs.307,472
Local sales Rs.3,976,112Rs.5,174,172
TotalRs.4,219,127Rs.5,481,644
Sale of technical rubber products (Net):
Export sales Rs.5Rs.1,345
Local sales Rs.64,793Rs.64,195
TotalRs.64,798Rs.65,540
Total sales Rs.11,549,029 Rs.12,167,267 5%
Overall revenue of the company is increased by 5% in 2012. The
tyre and tube sales increased by 30% due to increase in sale the
service tyre got the Best Export performance Award Whereas the
footwear sale showing declining trend during the year and it is
decreased by 9%.This shows that the increase in sale of Tyre and
Tube division is much more than footwear. Company is in profit due
to its tyre and tube sale.2.2.3. Reward honors and Success
stories:-Servis Industries Limited (SIL) is a public limited
company listed in Karachi and Lahore stock exchanges. It is purely
engaged in the manufacturing and sale of footwear, tyre tube and
technical rubber products.1. Celebrating 50 Years of
Happiness:-Company has celebrated its 50 years of great success.
Now it is leading footwear brand and retailer in Pakistan. The
Company started its journey with single retail store and now it has
more than 400 outlets all over Pakistan and progressing
internationally. It exports products to Europe, Middle East and
many other countries.2. FPCCI Trophy:-Servis Company was awarded
with Best Export Performance Award by Federation of Pakistan
Chambers of Commerce and Industry (FPCCI) for increase in sale of
tyre and tube.3. Best Vendor Performance Award:-In recognition and
acknowledgement of exceptional performance and exemplary service,
Atlas Honda Limited recently awarded Servis Tyres with the Best
Vendor Performance Award for 2012.4. ISO 9001, certified
company:-Servis is a member of Satra, so they follow Satra
guidelines for quality check of shoes. Service got the ISO
certificate because they are fulfilling their quality
requirements.
2.2.4. Product lines of Service:-Two main product lines of
Service are: Footwear Tyres and tubesFootwear Products:-Service is
leading footwear brand and retailer. Service is continuing its
journey on the road to feel good by connecting three generations in
the thread of happiness. Service Sales Corporation is responsible
for marketing the footwear products in local market. Service is
producing variety of footwear products. Following are registered
Brand in this product line:DON CARLOS:-DON CARLOS is the first mens
mega brand in Pakistan. It is the mens style leader in the footwear
industry. The brand features fine craftsmanship and distinctive
design with hand-crafted details and cutting-edge quality. It
includes casual and dress shoes along with sandals.CHEETAH:-CHEETAH
is Pakistans leading sports and performance footwear brand. It has
come to symbolize the sportsmans spirit and passion having no
parallel on the ground. It is known for its durability and comfort
and has won brand winning award in 2008. The brand offers a variety
of sports shoes including Cricket, Football, Tennis, Hiking,
Outdoor and Basketball. The brand also includes sport and casual
shoes for women as well.
CALZA:-CALZA is a brand that has its inspiration rooted deep in
Pakistan and its culture. The unique style and amazing comfort of
CALZA have made it Pakistans most favorite slipper. It is a brand
for the man who accepts challenges for everyday life with a smile;
motivated for more but doesnt forget their background. Their
product range includes affordable slippers, shoes and sandals for
wearing in different weather conditions, but mostly used in
summer.LIZA:-LIZA is the most acknowledged womens footwear brand in
Pakistan. It is a casual and comfort wear shoe, for different
occasion and moods of a woman with a happening lifestyle. The
product includes sandals, slippers and shoes. It is stylish,
lightweight and comfortable brand for smart look and adds a unique
flair of style to your walk.SKOOZ:-SKOOZ puts a whole new spin on
students life with comfortable and durable shoes that are perfect
for fun on and off the schoolyard. The product range covers school
shoes for boys and girls.
TOZ:-TOZ is a brand that brings a colorful world packed full of
fun and adventure for kids. It includes shoes for boys and girls
with vibrant color and attractive styling. TOZ product line
contains variety of sandals, chapels and close shoes for kids.
Extra care is required for ensuring fit, comfort and safety in
product design.SOUL COLLECTIONS:-Soul Collections is premier ladies
fashion footwear brand. The brand is based on fashionable, trendy
and affordable ladies footwear. The product line includes shoes for
casual, formal and party wear. It is for those ladies who prefers
graceful appearance and to look good, stylish and beautiful.Tyres
and Tubes:-Service Industries Ltd is the pioneer in tyres and tubes
manufacturing in Pakistan since 1970.Servis is market leader in
bicycle tyres and tubes and hold solid share of motorcycle tyres
and tubes market. Servis is major supplier of tyres and tubes to
Japanese motorcycles manufacturers like HONDA, YAMAHA and other
local motorcycle assemblers in Pakistan. The major brands of Tyre
and Tube for auto and bicycle are as follows: Long Life (Auto and
Bicycle) Long Life Load (Bicycle) Cheetah (Bicycle) Cheetah Plus
(Auto and Bicycle) Hi-Speed (Bicycle) Super Star (Bicycle) Racer
(Bicycle) Golden Star (Bicycle) BMX Silver (Bicycle) Super Trail
(Auto)Other Products:-Following are the some other products being
produced at Service Industry Limited Gujrat: IV Tube (Surgical) Gas
Mask (Defense) Auto Parts (Auto) Hand Grenade Body (Defense) Mine
Body (Defense) Tank Track Pad (Defense) Bogh Wheel (Defense)
Footwear for Defense Forces (Defense)
2.2.5. PESTLE Analysis:-PESTLE analysis is concerned with macro
environmental framework used to understand the impact of external
factors on strategic development of a business. These external
factors are political, economic, social, technological, legal and
environmental.Political Factors:-The political situation of
Pakistan is not satisfactory. Due to the rapid change in the
Government every government sets its own new trade
policies.Following are the effects of political system on Servis:
High taxation on growing industries Political interference does not
leave independence in work. Trading policies will change. Change in
complexion and composition of legislatures. Governments policy in
the economy. Terrorism.Economic Factors:-The economic condition of
Pakistan can also affect the foreign investors increasing inflation
rate make the cost of production high and thus reduce the profit
margin of the investor. Some economic factors that affect the
footwear industry are as follows: Increasing energy and input
prices leads to an increase in cost of production that influences
the expected production of the industries and the exports. One of
the problems in growth of service industry is higher energy prices.
Inflation and interest rates also affect the industry. Skill level
of workforce. Staff cost is very heavy. Heavy operating cost occurs
in daily working. One of the economic factors is changes in
exchange rates. Labor costs. Economic growth rate. Efficiency of
financial markets.Social Factors:-In Pakistan the life style of
people is changing with a fast pace. The change in the lifestyle
and needs in different demographics also affect the demand of
customers.Following are the social issues faced by Servis: Consumer
attitude and demand of products. Changing life style. Class
structure. Demographics. Media vies of industry. Cultural
restrictions to save money. Entrepreneurial spirit in people.
Buying trends of people.Technological Factors:-These factors
pertain to innovations in technology that may affect the operations
of industry. The technology can cause tremendous in quality and
quantity of products and this affect the market position of
company. Competitor technology development is the biggest problem
faced by industry. Inadequate communication infrastructure.
Technologys impact on product offering. Lack of networking
facilities. Online selling facilities. Research and
innovation.Legal Factors:-Legal factors relates to law, regulation
and legislature that affect the way the industry operates. Service
industry is a legal public limited company. It is fulfilling the
entire legal requirement for becoming the public limited company.
It is also satisfying all the legal requirements of workers e.g.
all the workers are associated social security and they are getting
every benefit which is legally required by Government of
Pakistan.Following are the legal concerns: Restrain on import
material. Restrain on export. Tax regulations. Quota
policies.Environmental Factors:-Environmental factors relates to
ecological and environmental aspects that will affect the demand
for service products and affect their business operations. Impact
of adverse weather. Environmental regulations. Ecological
regulations. Geographical changes.
2.2.6. Contribution of Organization towards economic
development:-SIL is contributing a lot of towards economic
development. Service industry in Gujrat remove the unemployment in
Gujrat and other cities providing jobs also improve the living
standard of people. It is providing job to 6000 people. Due to
increase the revenue of industries the contribution towards
economic development also increases. Service industries export is
its main source of generating revenue and also pay healthy amount
of tax to government every year. It provides internship opportunity
to number of students throughout the session. Service is also
contributing to social development.Corporate Social
Responsibility:-Corporate Social Responsibility (CSR) is the
commitment of corporate entity to participate in economic and
social development of its employees and society. Service believes
that CSR is more than taking up initiatives; it is about solving
problems that will improve lives in our community. IL Practices CSR
through the followings: Occupational safety and health: Service
tailored their processes in a conscious effort of providing safe,
injury and illness-free environment to their employees. Loan
facility: Service Industry provides loan facility to their employee
without charging interest rate. Flood relief operations: Service
industry and its employees acted collectively and participated in
flood relief operations. Consumer protection measures: Service is
committed to producing quality products which exceeds our customers
requirements which help them to achieve their foremost concern i.e.
customer satisfaction. Employment of female and special person:
Service encourages the employment of females and special person.
They have several females are working in various roles. Moreover, a
separate production line in Gujrat factory is managed by females
only. Business ethics and ant corruption measures: Service is
renowned for quality and highest principles of business ethics.
They have a commitment of conducting their business with honesty,
integrity and in full compliance with applicable laws and
regulations. Energy conservation and environmental protection
measures adopted to protect the environment. Contribution to
community welfare, charities and causes Donations. Sponsorship.
Free shoes.
2.3. Organizational Structure:-The entire organizational
authority is represented by the help of Organizational Chart, which
is headed by a Resident Director. The management structure of SIL
is as follows:2.3.1. Organizational Hierarchy Chart:-General
Manager
Costing
Planning
H.R
Maintenance
Commercial
Factory manager
MCTT
CTT
BC Tube
MC Tire
MC Tube
BC Tire
2.3.2. Number of Employees:-Company has started the operations
with few numbers of employees. Now it has become a group of
industry and accounted in large organizations of Pakistan.It
currently employs close to 9000 people in its following companies:
Service Industries Ltd Service Sales Corporation (Pvt) Ltd. Servaid
Pharmacy (Pvt) Ltd.The total numbers of employees related to
footwear & tyre division are more than 8000 out of which more
than 5000 are working in Gujrat factory and 3000 are at Muridke
factory remaining at head office.2.3.3. Main Offices:-The Service
factories have their Head Office in Lahore. Their finance, sales
and marketing departments are also working at head office.Following
its main offices:1. Service Industries LimitedHead Office:Service
Industries Ltd,Service House, 2 Gulberg, Lahore,
PakistanFactories:G T Road, GujratSheikhupura Road, Muridke,
Pakistan2. Service Sales Corporation (Pvt.) Ltd.Head Office:Service
Sales Corporation (Pvt.) Ltd.EFU House,6-D Main Gulberg, Jail Road
Lahore, Pakistan.3. Product Development Center: Service Sales
Corporation (Pvt.) Ltd. Office No.204 Siddiq Trade Center, Gulberg,
Lahore, Pakistan.4. Shoe Planet Private Limited: Corporate Office
Shoe Planet, Servis House, Gulberg, Lahore, Pakistan.5. Servaid
Pharmacy: Servaid Pharmacy (Pvt.)Ltd.6. UAE Offices: Service Sales
Corporation Murshad Bazar, Deira Dubai, UAE.
2.3.4. Introduction of all Departments:-Service has divided its
departments according to their functions. Each department is
responsible to handle different tasks. It has number of employees
being headed by a departments head, which is mostly a manager. The
departments are inter-related to each other. Thus the performance
of one sector affects the activity of others. Managers have the
authority, so they are responsible for group performance. Following
is the list of departments working at Service Industry Ltd
Gujrat.1. Human Resource Department:-The HR department plays vital
role in the prosperity of organization. In SIL Gujrat the HR
department develops job description, organizational chart, resolve
conflicts among employees and define responsibilities and
authorities of employees, who manage, perform and verify their work
accordingly. The HR department is responsible to provide the
manpower to the all other departments and training and development
of employees. The department also receives demand of employees from
the department heads where the employees needed. The HR staffs
evaluate the job with the head of department and after approval by
the general manager and then the HR assistant manager appoint the
person. 2. Industrial Relation Department:-The department maintains
the record of workers like HR department. In the Service Industries
Ltd Gujrat record of staff is maintains by HR and record of workers
is maintains by IR department. This department arranges the classes
of newly appointed workers. It takes necessary actions against
complaints to settle down the disputes and differences among
employees. It maintains good relations among employer and worker.
3. Production Department:-It involves the production of producing
the products. In manufacturing concern business the largest and
most important department is production. The production department
is divided into following departments according to their product
and brands they produce and operations they perform. Leather Shoe
Factory:-Leather shoe factory is concern with the production of
footwear. It is headed by the factory manager. Further this
department comprises several departments and sub-departments. In
leather shoe factory main departments are Lasting and PU. In
lasting departments assemblies lines produce chapels, sandals and
children shoes. The other departments include in LSF are as
follows: Planning. Upper cutting. Upper closing. Assembly. Lasting.
P.U. and Sole making. Tyre and Tube Department:-The tyre and tube
produce tyres and tubes. It is also controlled by managed by
factory manager. It is tough for workers to work in these
departments. Following are its main sub departments. Planning.
Motorcycle Tyre Tube (MCTT). Cycle Tyre Tube (CTT).4. Accounts
Department:-Accounts department is responsible to provide the
picture financial condition of the company. One manager along with
deputy manager and assistant manager is leading the accounts
department. Double entry book keeping is being used by the company.
This department is divided in to two parts. One part is purely
accounts in nature and while other is with wages and salaries
issues. This department is deals with salaries, wages, receipts
accounts receivable, payments accounts payable, sanctioning loans
and accounts management. The wages to workers are paid fortnightly
while salaries are paid monthly.5. Information Technology (IT)
Department:-IT department of SIL Gujrat is responsible to manage
all the activities related to computer systems and database.IT
department is working as the system support for all other
departments it helps them perform their activities efficiently and
effectively. There are many reasons of implementing management
information system. This information system helps the managers in
decision making.6. Costing Department:-Costing department performs
very important function it allocates the material and their
quantities to be required for the bulk production and prepare cost
sheet each article. This department is further divided into two
sections. Costing footwear. Costing tyre division.Department
receives the orders from planning department and raise the bill of
material that includes how much material to be required to produce
the order and how much values it carries. It works on the basis of
specifications received from model room and standard rates of
material received from material management.7. Material
Management:-Material management perform vital role in the company.
This department deals with all type of purchases. This department
is divided into two sections local and foreign purchases
(imports).The department is responsible for working on inventory
management and arrange the material timely. Manager of material
management is responsible for ensuring the delivery in time and
manage the raw material inventory. Whole production is depending on
it. There are various sub departments heads that are responsible
for reporting to manager of material management. Procurement
Department:- Procurement department raise the purchase order on the
basis of bill material that receive from costing department and
made all adjustment of material to avoid dead stock. Department
establish and maintains relation with suppliers and ensure them to
delivery within the lead time. Lead time for local purchase is 40
days and for import are 3-months.8. Industrial Engineering:-Quality
assurance manager is appointed to check the quality matter and
responsible to the responsibility of this department is to measure
and improve output and operational efficiency of the production
unit. The department is responsible to find discrepancies and try
to remove them. So that production does not suffer and produce with
full capacity. 9. Engineering support:-It is a supporting
department. Chief engineer leads this department. This department
consists of number of engineer and technicians. This department
supports in term of: Maintenance of various types of molds which is
used for production. To monitor and controlling the compressor work
efficiency. To monitor and controlling the boiler work efficiency.
Maintenance of tyre and footwear division. Checking and controlling
carpentry section. Checking power house working.This department is
responsible for smooth running of assets and maintenance of all the
machinery after a specified time.10. Technical Support:-Chief
Technical Manager is the head of this department. All material that
includes process of chemicals is controlled by this department. It
includes: Raw rubber processing. Main laboratories. P.V.C Molding
pressing.The laboratory inspects the incoming material which
required lab test that they free from band chemical and recording
their specifications.There are two laboratories at SIL Gujrat one
for shoe division called main laboratory and other for tyre
division.11. Quality Assurance Department:-Deliver the goods to
finished goods go downs to avoid end customer complaints and to
maintains companys goodwill. It is duty of quality assurance
manager to look after the claims. The company ensures that quality
policy is understood, implemented and maintained at all levels of
organization to guarantee maximum benefits and achievements in
shortest possible time. The Management Review Meetings are held to
review the quality system at defined intervals to ensure its
continuing efficiency and effectiveness for satisfying the
requirement of ISO 9001:2000 standards.12. Security Department:-In
industry security department is responsible to maintains law and
order situation inside the factory. They are responsible to handle
any misconduct and to keep the eye on workers to stop theft. The
security staff is appointed at gates and other important places of
factory. Automatic security system is installed in factory close
circuits cameras are fixed to check out activities inside the
factory. 2.3.5 Comments on the Organizational Structure:-The
structure of service industry limited Gujrat is functional.
Hierarchy of each department is defined according to the needs of
organization. It has large number of departments in which positions
are grouped according to their main functional area. There are many
advantages of functional organizational structure which are as
follows: Interdepartmental coordination is facilitated and it
improves efficiency. Specialized technical competencies may be
developed and may gain a competitive advantage. Employees have
clear career paths with their specified functions. In depth
development of expertise is encouraged. Resources are used more
efficiently
Part-II
2.4. Internee Work2.4.1. Brief Introduction of Internees
Office/Branch:-My internship period at Service Industry Limited was
from 11th July 2013 to 21st August 2013.During this period of six
weeks I focused on my work and tried to learn as much as possible.
The following are the departments where I worked as an intern and
experienced good time with the Servis employees. Human Resource
(HR) Department. Accounts Department. Industrial Relation (IR)
Department.2.4.2. Details of Supervisor:-I have spent two and a
half week days in HR department and worked with the supervisor. Mr.
Hafiz Muhammad Arshad.(Assistant to HR manager)During the weeks
that I have spent in Accounts department my supervisor are: Mr.
Hassan Taqveem.(Assistant Accounts) Mr. Usman Zamir.(Trainee
Accountant)I have spent one week in IR department and my supervisor
is: Mr. Arshad Mehmood.(IR Officer)
2.4.3. Weekly Time Table:-Following are the schedule or time
table of mine at work place, which contains the summary of my
activities and task performed.Week 124 July to 30 July 2013Human
Resource DepartmentSupervisor: Hafiz Muhammad Arshad
DateActivities
24th JulyMy supervisor told me how to approve leaves of
employees and help Mr. Arshad in updating the missing times of
employee attendance.
25th JulyI was told by my supervisor how to update missing times
of employee attendance due to fault of time machine. Then he gave
some applications regarding this issue to update them in HRIS.
26th JulyI approve leaves and update in and out missing timing
of employees and help internee colleague in file management.
29th JulyI have learned how to check details of applications of
employees and approve leaves of employees.
30th JulyI was absent.
Mr. Hafiz Muhammad ArshadSupervisors Signature:-
Week 231 July to 06 August 2013Human Resource
DepartmentSupervisor: Hafiz Muhammad Arshad
DateActivities
31st July
I approved leaves and record the data of those employees who
leave the organization for this purpose is used MS Excel.
01st AugustThere were some letters like salary increment,
resignation, contractual agreements and appointment letters for the
month of July, I was asked to attach these letters in the file of
HCM.
2nd August I was absent.
5th AugustLearn and then update the Status of employees who
transferred or left the organization. I update the summary of
employees in their personal files manually.
6th AugustI learnt about entering personal data of new employees
in HRIS.
Supervisors Signature:-
Week 307 August to 13 August 2013Human Resource & Accounts
DepartmentSupervisor: Hafiz Muhammad Arshad
DateActivities
7th AugustI have stamped the educational documents of employees
and then attach these documents in the file of General Admin and
help Mr. Haseeb in entering data of new workers in HRIS.
8th AugustEid ul Fitr Holiday.
9th AugustEid ul Fitr Holiday.
12th AugustI approved leaves and then I am transferred to
Accounts department. I attach the purchase vouchers with their
invoices and sale invoices with their summary and mark stamp on the
sale invoices.
13th AugustI have attached the sales tax invoices with their
vouchers and goods decelerations with their receipts. Find out the
sales tax recoverable in an excel file and record the imports
details in import purchase register in MS Excel.
Supervisors Signature:-
Week 414 August to 20 August 2013Accounts DepartmentSupervisor:
Mr. Hassan Taqveem
DateActivities
14th August Independence Day Public holiday.
15th August Check the receipt invoices details whether they are
correct or not. Attach purchase invoices with their vouchers.
16th August Learn how to calculate retail tax amount and then I
did practice. I have learn and then find receipts in system that
are missing from the file of receipts voucher for the month of
jun.
19th AugustI have entered the personal data of footwear workers.
For this purpose I used MS Excel. Write details on the file of
purchase vouchers for the month of June
20th AugustI was assigned by Mr. Sarfraz to calculate tax
application on invoice payment.
Mr. Hassan TaqveemSupervisors Signature:-
Week 521 August to 27 August 2013Accounts DepartmentSupervisor:
Mr. Hassan Taqveem & & Mr. Usman Zamir
DateActivities
21st AugustRecord the detail of employees and attach invoices
with voucher. Write details on the file of receipt vouchers for the
month of June.
22nd August I was absent.
23rd AugustI was assigned to enter receipts invoices details in
system for the purpose of making receipts vouchers. Calculate
retail tax amount.
26th August I have made the certificate of collection or
deduction of tax letters. I was assigned for the posting of
payments in ORACLE (system).
27th AugustUnderstanding the whole purchase cycle. I have
entered the import details in excel. Learn how to enter import
invoices/import cost sheet data in ERP.
Mr. Usman ZamirSupervisors Signature:-
Week 628 August to 03 September 201Industrial Relation
DepartmentSupervisor: Mr. Arshad MehmoodDateActivities
28th AugustI was instructed about making ten day notice and
second showcase notice. I filled these notice under the guidance of
my supervisor and then dispatched them at employees addresses.
29th AugustI have made the files of new workers and did posting
in nominal register.
30th AugustI have learnt how to made charge sheet and wrote the
charge sheet against misconducts of worker.
2nd SeptemberMy supervisor told me about the difference between
the terminations and dismiss with different condition. I have made
some termination and dismissal letters for workers.
3rd SeptemberI was assigned to made ten day notice and second
showcase notice and made files of new workers.
Mr. Arshad MehmoodSupervisors signature:-
Miss. Naila Afzaal student of university of gujrat worked six
weeks in Service Industries Limited (Gujrat) for her internship and
she completed all activities and tasks very successfully and
efficiently. Signature of HR Manager:
2.4.4. Detailed description of Internees DepartmentsHuman
Resource DepartmentHuman Resource Department manages the
organizations workforce. It is the toughest task to manage the
human rather than managing any resource else. The HR department
acts a bridge between the organization staff and top management.The
activities performed by HR department are: hiring, selection,
retain the workforce of sufficient quality and quantity, payroll
management, organize duties and profiles of each and every
personnel, ensuring training of new employees, ensure compliance
with labor laws, strategy development etc.Functions of HR
Department:-Primary objective of this department is to provide and
maintain Human Resource of required competency. Human Resource may
set strategies, develop policies standards, systems and processes
and may supervise the managers of different department. Following
are the major functions performed by HR department in Service
Industry limited:1. Organizational Strategy:-HR strategy pertains
to how to implement the specific functions of HRM The HR department
develops the human resource planning for assessment of current
staff available and forecast the future demand of workforce needed.
They make staffing strategies and suggest the top management how
human capital affects organizational success. The HR strategic
management participates in corporate decision making.2.
Recruitment:-Recruitment is the process of attracting, screening
and selecting employees for the organization. The HR department
recruits both the workers and the staff. The recruit process starts
with the placement of demand by the departments. Mostly recruitment
of workers and lower level staff is done internally references are
used. But for the post of upper level staff and managers, newspaper
and companies website is used to display ads of job. They may
consider the relevant available CVs as well. They can also fire the
employee for bad performance.3. Selection:-Selection is the process
of selecting a qualified job candidate for a job who can
successfully do it and add value to the organization.HR department
select the employees according to the organizations workforce
need.There are well defined, valid and consistent criteria of
selecting employees. For workers three months trial period and
medical fitness is required for to be selected and for upper level
staff different tests and interviews are conducted for final
selection.4. Employee Management:-After selection of new employee
the HR department record, manage and update the data of employees
in Smart Term and Human Resource Information System(HRIS).All of
the office work in HR department is done on these two databases and
some work is done on excel as well. It also makes the file of top
level posts and keep updated them until they are transferred to
dead files.5. Job Evaluation:-The major responsibilities of HR
department include evaluating different jobs according to their
tasks, positions, ranks, salaries etc. with respect to their value
to the organization. It is the duty of HR department for listing
out the general tasks or functions of every individual. It also
includes the describing the position and his immediate supervisor
to whom he has to report. 6. Employee Motivation:-It is the duty of
HR department to motivate the employees. The organization provide
many special benefits like medical facility for the employees and
their family, housing facilities and education facilities for their
childrens which help them in motivating employees and maintains
loyalty to the organization. 7. Compensation Structure:-The HR
department is responsible for compensation structures to set and
maintain company wages competitive with other businesses that are
located in same area or fall in the same industry or requires
similar skills.8. Reward Management:-Beside salary and wages,
Servis also strives to provide competitive employee benefits
packages. It provides rewards such as Health Insurance, Provident
fund, Bonus, Paid leaves etc. all these laid down in the field of
reward management in SIL. These rewards are given to employees for
keeping their morale high and this will help to motivate employees
for doing work in an efficient way.9. Training and
Development:-Learning is the continual process in Servis.HR
department of service industry conducts training and development
programs regularly for getting better output. They provide training
to both new and old employees. They provide training that supports
the organizations fair practices and employee development that help
them in becoming leaders for administrative and management.10.
Implementation of Labor Laws:-HR department ensures that
organization is fulfilling the requirements of labor laws.HR office
availed with the recently updated employment laws by government.
They convey these laws to the organization and work for their
implementation. For this changes can be required in organization
strategy.Accounts DepartmentAccounts department is responsible for
all matters relating to Finance and accounting functions of the
Commission .Accounts department is responsible for Identifying and
analyzing accounting and financial issues, recommend and implement
appropriate action for resolution. Typically, the accounting
department is responsible for the following:1. Payroll:-The total
wages and salaries earned by every employee are calculated by
accounts department.Payroll is a critical and complex
responsibility of the accounting department and includes making
sure all employees are paid accurately and timely.2. Cash
Collection & cash Payments:-All cash received from sales and
from all other sources has to be carefully identified and recorded
by accounts department. In most organizations, thetreasurermay be
responsible for some of thesecash flowand cash-handling
functions.3. Accounts Payable:-In order to maintain great
relationships with vendorsmaking sure that everyone gets paid on
time is a vital role. In servis the accounting departments role
includes keeping an eye on opportunities to save money, for
example, determining if there are discounts or incentives available
for paying certain vendors more quickly then try to avail these
opportunities. In Service industry Gujrat Mr. Usman deals with
accounts payable. When invoices are received then he enter them in
ORACLE system for the purpose of making their vouchers.4. Financial
Controls:-It is the major responsibility of accounts to maintain
financial controls that include reconciliations, dividing the
responsibilities and following the GAAP standards of accounting
principles, all of which are implemented with view toward
compliance, fraud and theft prevention. These arrangements help
them to save from discrepancies.5. Accounts Receivable and
Revenue:-Another key responsibility of the accounting department is
to account for and track receivables, including outstanding
invoices and any required collection actions. Accounts receivable
is responsible for creating and tracking invoices. When invoices
are received then information is entered in system for generating
vouchers. Mr. Hassan deals with accounts receivables so he posted
the receipt invoices of sales. The responsibility here includes
assuring that customers pay those invoices on time, so a system
offriendly remindersis crucial.6. Making Budgets:-Finance/accounts,
together with the Administrator,plans, directs and coordinates the
formulation, preparation, execution, review and analysis of the
companys operating budget and operating program. The
financedepartment works very closely with all department heads and
elected officials and gathers information to create and maintain
the annual budget.7. Prepare Financial Statements:-To prepare
annual financial statements is important work of accounting
department because after auditing, it becomes proof in court and
large numbers of decisions are affected from this.This department
is basically concerned with processes and activities of recovering,
sorting, summarizing and reporting data resulting from the whole
day transactions of all the departments. Actually the process of
this activity starts from the preparation of all the required
vouchers by different related departments. In servis industry
double entry system is used for book keeping record.Industrial
Relation DepartmentIndustrial relation is the department which
regulates the relation between the worker and the employer. This
department is found in big labor incentive organization.IR is one
of the most important and beneficiary ingredient for successful
organization. Its main functions are:1. Token number
allotment:-When workers are recruit they allotted a token number
and enrolled in the nominal register then their personal file is
maintained and then it put forward in case if favor or against the
employee.
2. Disputes handling:-Its main function is settlement and
avoidance of disputes and differences between employers and
workers. In case of any dispute, the relevant authorized officer
made complaint in the form of duplicate and send to IR for taking
necessary legal actions against the complaint.3. Settlement of
workers file:-IR department make an update the file of every worker
that may easily be used in favor of worker while apply for the
following benefits: For issuance of social security medical card.
As a special case of re-employment. For gaining help from
management.4. Provide benefits to the worker:-IR department work
for the employees to provide them different benefits. These
benefits include: Scholarship for the children of workers, so they
got education from colleges and universities. Medical leaves and
treatment. Marriage grant for those workers whose daughters are
getting married. Death grant for the deceased legal heirs.5. EOBI
and IR department:-IR department is in interaction with EOBI to
provide old age benefits. These benefits include: Old age pension
and grant to those employees who are getting retired after 60
years. Disable pension provide to those workers who face a serious
accident or disease at the workplace and declared disable by Social
Security doctor. Survivor pension provide to legal heirs of
deceased.
2.4.5. Detail Description of Activities Performed by
InterneeDetail Description of Activities Performed by Internee in
HR department:-Majority of activities in HR department that I
performed are related to HRIS database.These include;1. Entering
miss timing of employees:-I enter the missing in and out timing of
employees due to fault of time machine. An application is received
from employee regarding this issue and then time is entered in
HRIS. For this manual work login of Mr. Muhammad Arshad is used.2.
Approving Leaves:-I approved the leaves of both the workers and
staff members. Form is filled before approving leaves. For
approving the leaves of staff and management and workers, log in of
Mr. Muhammad Arshad and Mr. Haseeb-ul-Hassan is used. Every leave
form contains a serial no and signature of related supervisor,
which are used for approval process. Option of Leave Approval in
HRIS:-Personal management Leaves Leaves approval.3. Employee Status
Updating:-The record of employees is also updated regularly. It can
be updated if there is mistake in data entered. But basically we
update when worker is transferred from one department to another,
if he/she is terminated or dismissed. Option in HRIS:-Personal
management Employee status.4. Personal Data Entry:-Personal data of
employees id entered in databases. Any worker cannot use time
machine for attendance until their record is not uploaded in
databases. Personal data includes token number of employee, name,
father name, department of work, date of joining, Date of
confirmation, education, CNIC number and reference of employee.
Option in HRIS:-Personal management Employee management.5. Record
of Dead Files:-I record the data of those employees who left the
organization. For recording data of these employees I used MS
Excel. The data includes information like the name, father name,
department, address, date of joining, date of leaving and CNIC
number.Human Resource Information System:-HRIS is the software that
is used in most HR departments to perform the activities of
employee management. Every organization have different type of HRIS
according to their need. The HRIS being used in Service industry
contains a lot of functions. Following are some functions in which
I worked during my internship.Personal Management Personal:-In
personal we enter the personal data of employees. This task need
keen focus because it is difficult to alter wrong entry, especially
entry of date of joining. When the data is entered we say that
employee account is activated. Employee Status:-By this option we
update the data of employee. Employee status is updated when he is
transferred to another department or when he leaves the industry.
Leaves:-All types of leaves are recorded and approved in this
option. When leave application is received first leave request is
filled and then it is approved by HR department. Leave request
form. Leave approval.Attendance Manual attendance:-In manual
attendance record of attendance of employee is maintained manually
if there is problem in time machine. Attendance View:-We can view
the attendance record of particular employee by using this
option.ReportsEvery kind of reports about employees and departments
cab be generated. I used following reports related options:
Attendance:-We can view the attendance logs, both department wise
and employee wise. We can also get daily attendance reports of
present and absent employees. Leaves:-The complete detail of leaves
can also be generated about employees and department.
Overtime:-Reports of overtime can also be seen of past, both
department wise and employee wise.
Detail Description of Activities Performed by Internee in
Accounts department:-I have performed my activities in accounts
department for the purpose completing some work I used MS Excel and
for completing some activities in accounts department I used ORACLE
database. My activities in accounts department are: 1. Calculate
retail tax amount:-I was responsible to calculate to calculate
retail tax amount on daily sales of service industry. Then the
copies of these sale tax invoices are attached with their summary.
One copy is sending to head office Lahore, one is for tax
department, one is for supplier and one is kept by accounts
department. Option in ORACLE:AR Super user Transactions Receipt
invoices Click on find option Write ATT in transaction type and
then click on tab and select the last option from the list enter
Click on incomplete Line items Click on tax information and press
enter Close the first window Tools Calculate retail tax amount
Complete.2. Record the import details:-I was assigned to record the
goods declaration details in import purchase register. The detail
includes the description of goods that imported from any country,
quantity of goods, date, sale tax etc. For this purpose I work on
MS Excel.3. Entering personal information of workers:-I was
assigned to enter personal information of workers in excel sheet.
The information is required for the purpose of opening employee
account in bank. This information includes employee name, father
name, mother name, CNIC number, date of birth, home address and
cell number.When the data is entered then this list is send to bank
for opening account so that the employees collect their salary from
bank.4. Entering receipt invoices:-I worked on system for the
purpose of entering receipt invoices. We enter the invoices details
for the purpose of making receipt vouchers. When these receipts are
at these are finalized by manager of accounts department. I also
find some receipts in system that was missed from file. My
supervisor told me about the whole sale cycle of service industry.
They told me about what entries are make when sale cycle starts.
Option in system:-AP In charge Gujrat (Invoices entry) invoices
Press enter Press enter Write details like P.O number, invoice
amount, date etc. Press enter(After pressing enter the system will
give us a voucher number for the invoice) and then write receipt
number, match the quantity with unit price and press space button
to select and then f5 Click on lane 2 Click on tax column and then
charge tax Calculate tax Shift f5 Control s All distribution
Control s.5. Apply tax application on invoice payment:-I was
assigned to change the tax rates of the parties to whom we make
payments. When tax amount is charged then payment is made to the
party through cheque. Mr. Sarfraz is the person who deals with
payments in accounts department. He deals with all the types of
parties to whom they pay and maintain record of these in system.6.
Posting of payables:-I assigned to post the payable invoices in
system. Mr. Usman deals with all payables in service industry and
maintains their records in system. He told me how the purchase
cycle starts and what type of entries are done at that time and
when the purchase cycle ends.
Detail Description of Activities Performed by Internee in IR
department:-Following are the activities that I performed in IR
department:1. Posting:-I post the data of new workers in register.
It is process in which data of new workers is recorded on the
register. First data is record by IR department manually and then
this register is send to HR department to record the information
about workers in system. This information include the name of
worker, Father name, Caste, Token number, Address, Date of birth,
Date of appointment, Department, Reference of any factory person
and ID card number.2. Warning letter:-It is the simple warning
letter that issued to worker so that he did not repeat the same
behavior in future. I was assigned to make these letters.3. Charge
sheet:-My supervisor told me how to made charge sheet against the
worker for his sever misconduct with his worker fellows or his
incharge.IR department writes the charges against the worker on
charge sheet and wait for the answers from the worker .3.
Suspension letter:-I made suspension letters of workers. If answers
from workers are not justifiable then he will be suspended for some
days. During suspension period employee daily reports on the
security office.5. Termination letter:-If the worker is on
probation period and made a serious type of misconduct then he will
be terminated from the organization. I was assigned by my
supervisor to make these letters. The termination letter contains
three copies. One copy is moved to HR department, one copy is
posted to workers home and one is attached with the file of worker
and file moved to dead files. All of these copies are signed by IR
manager.6. Ten days notice:-If worker is absent for more than a
month the IR department issue him a ten days notice. My supervisor
told me made this notice. One copy is posted at workers home and
one is attached with the file of worker. 6. Second showcase
notice:-If worker respond to the ten days notice then he has to
face inquiry for further job but if he did not respond then IR
department issued him a second showcase notice.7. Dismiss
letter:-If worker still not respond to second showcase notice then
IR department dismissed him. Red entry of dismiss is made in
register.
2.4.6. Summary of Learning2.4.6.1. Skills and Qualification:-I
have gained the practical knowledge from the internship. The
internship program is very helpful for me as far as learning is
concern. I have got my experience that contributed in my learning.
I learnt variety of skills and qualification. I have learnt how to
behave with employees in different situations. The interaction
between employees should be friendly, so that employee can feel
comfortable while sharing his problems. And we are here to
facilitate them, not for ordering them to do as we like. During the
increase in workload, I got to know how to complete tasks. When
workers are satisfied then they become loyal towards the
organization. Organizations success depends on the devotions of
workers. If you are unable to keep your employees satisfied then it
is not productive for any organization. Another skill I have learnt
is the adaption. The process of adjustment is very tough; one
should have to be flexible to induct himself into their system. It
built interpersonal skills. . I have learnt how to behave with
senior managers. In human resource department and accounts
department I have learnt about the very important Database HRIS and
ORACLE.I learnt how to work on them and what is the use of these
two in their department. I also learned to supportive and
cooperative with colleagues and supervisors.2.4.6.2.
Responsibilities during the Internship:-I undertook a number of
responsibilities on the base of department I have worked in. During
my internship period in HR department I was given a number of
responsibilities such as preparing and approving leaves. I was
assigned to enter the missing timing of employees in HRIS because
time machine was out of order. I have record the data of those
employees who left the organization, for this purpose I used MS
Excel. I was given the responsibility to update the status of
employees in Database in case of dismiss, transfer or
termination.In Accounts department I was given the responsibility
to calculate retail sales tax amount. I have record the import
details in import purchase register, for this purpose I used MS
Excel. I have entered the personal data of footwear workers such as
name, father name, mother name, address, CNIC number and phone
number, for this purpose I also used MS Excel. I was assigned to
enter receipt and purchase invoices in system. I was responsible to
apply tax application on invoice payments in ERP.2.4.6.3.
Influences on My Future Career Plans:-Internship play very
important role in influencing my future career plan. This will help
me in certain ways. During my internship I got experience in field
of finance because it is related to my specialization in MBA. It
will also help me in start of my career to get job in any
organization. I have also built some network while working in
industry which is quite supportive in every way. According my
thinking it was very necessary to have practical exposure in
industry with my degree so that I have some practical experience of
field work. This internship gives me a chance to gain practical
knowledge with my theoretical knowledge. I also get a chance to
correlate the theory of my course with the industrial problem and
their solutions. Definitely this all will make a positive and
effective impact on my future plans.2.4.6.4. Internship activities
Correlation with My classroom Knowledge:-Internship activities are
very much correlated with class room knowledge. I thought bookish
knowledge is very different from what is happening practically in
different organization but this internship changed my views. There
was a practical implementation of the knowledge that in have gained
in my classroom. As far as I am doing my specialization in finance
I have spent some weeks in HR department due to some reasons so I
knew what happed in HR department, and same was going on there.
Although I did not seen any planning or training session there, but
management was functioning. I realized how much communication
skills are important for professional life. The practical
implementation was observed. Such as when it comes to financial
knowledge, subjects like analysis of financial statement and
financial accounting helped me to understand receipts, payments and
financial statements and to have a thorough study of invoices,
vouchers and financial statements which helped me to understand its
performance over past years. Financial accounting study enabled me
to understand the work of accounts department. Therefore, it can be
concluded that classroom knowledge was quite helpful during my
internship period.3. Conclusion3.1. Summary of Key
Conclusions:-Internship is very important element in our MBA
course. I have learned too much from internship. At start i dont
know the practical implication of this knowledge but i learn how to
prepare, how to present and who to implement the knowledge.
Internship not only increases our knowledge but also play a vital
role for having job in any respectable organization. It is
conducted as experience of field work. It enables us to face hard
time because many of us struggle for their internship, especially
when we go for finding the organization of your interest.The
management of Service Industry Limited is very cooperative. The
assigned me task and keep me busy in learning different things. The
provide guidance and support in difficulties. On the whole, this
internship was a useful experience. I have gained new knowledge,
skills and met many new people. I achieved several of my learning
goals, however for some the conditions did not permit.3.2. General
Observations about the Sector:-As an internee draws the following
about Service: They are facilitating their employees very well.
They have already done a lot of for their workers. They utilizing
their workers efficiently to cut down their cost. There are very
strict rules of company for their employees. HR department is doing
very well. They have been able to attract pool of skilled labor and
retaining it. The security system is very alert and strong in
service industry. Factorys infrastructure is not attractive,
especially the offices and building of the company. There is a lot
of work for the staff to do. They dont have relaxation time, even
able to complete their daily activities.
3.3. SWOT analysis of organization:-It is very important for any
organization to know about its strengths, weaknesses, opportunities
and threats to compete in the industry. So, by the help of
environmental analysis and organizational structure I can find out
the opportunities and threats and strengths and
weaknesses.Strengths: Cost Advantage: Lower costs are leads to
higher profits for service. A low cost leader can undercut the
rivals on price. Only few companies has cost department and service
is one of them who has independent cost department. Cost department
control over per unit with all aspects such as material cost, labor
cost, rates controlled by bill verification. Latest technology:
They have advanced technology and modern equipment that helped them
in producing goods. Employee benefits and reward:SIL is providing
health, pension and transport facilities to its employees.
Efficient Procurement department: Procurement department is working
very efficiently in transferring the inputs into outputs. Customer
loyalty: Customers are loyal to Service Industry. Instead of
targeting all customers they only need to target new customers in
order to grow their business. Brand Name: A strong brand is major
strength of service. This gives the ability to charge higher prices
for their products because customers place additional value in the
brand. Business portfolio:Service is producing variety of products
that reduces the risk of company. Having company's own outlets all
over the country. Heavy export of service industry. Having good
relations with its suppliers. Company has vast experience in shoe
manufacturing. Weaknesses:- Lack of new products:SIL is not
introducing new products these days. Less promotional
activities:The majority of people are not well aware about the
products of SIL. It is due to their very low services of
promotional activity. Centralized decision making:The decisions are
made by the upper management which is weakness of the SIL, because
authority is not delegated to branch level. Manager cannot take
initiative regarding different decisions. They cannot work freely.
Resistance to change:There is very frequent change in design,
technology, process and marketing due to branded footwear
availability in the market. The service is not well known as making
fashion oriented brand.Opportunities: Innovation: Great innovation
can help service to produce unique products and services that meet
customers needs. New technology: New technology helps them to
better meet their customer needs with new and improved products.
Technology also builds competitive barriers against rivals. Low
price: Company can introduce low price product in the market
because high percentage of population belongs to lower class.
Replacement of infrastructure:SIL has to replace the old
infrastructure with new one for best working environment. Provide
better online shopping facilities. Threats: Political risk:
Politics can increase risk factors because governments can quickly
change business rules that negatively effect on Service. Government
regulations: Changes to government rules and regulations pay
negative impact on the industry. Substitute products:The
availability of substitute products hurts service industrys ability
to raise prices because customers can easily switch to another
product. Competition:Competition is going to increase because of
setting up modern units elsewhere and entrance of multinational
companies in local market. Political instability:Pakistan is a
country that politically is not stable. There is not stable
government. This has great impact on industrialists and investors.
Service industry has threat due to political instability because in
instable government there is rapid change in laws, rules and
regulations. Economic threat:The service industries have to face
economic threats. The first economic threat is high prices of
electricity. Another threat is rate of inflation, which causes rise
in prices of things. In recent years, oil prices have gone up due
to which it has increased transportation cost which increases the
cost of production.
4. Recommendations:-After a thorough analysis of financial
performance and operations of Service Industry Limited Gujrat
during internship, I want to draw following suggestions and
recommendations for the industry. Footwear industry is highly
fashioned industry so company should bring innovations in its
products according to new trends and fashions. The advertisement
should be at large scale of Service products, on the famous
channels to greed the people of target market. The company must
reduce its operating expenses in order to compete in the market on
price basis operating expenses are controllable factor. Company
must pay a continuous attention to quality of products so that
competitor may not surpass it. The company should increase their
exports to all over the world through participate in expo
festivals. The HR department should arrange programs for motivation
of employees and the selection of employees should be on merit not
on references. Prices of Service products are high because now in
the market there are China shoes and other competitor companies, so
they need to reduce their prices. They should have to decentralize
the management decision. That will build trust on low level
managers and they will be confident and work with devotion. The
Service shoes should start to sale its product through online,
which can improve its sale as well as its profits. It is also a
good image for the customers that the company is involved in online
business and easy to access. Through this way company can also
compete at good scale with its competitors. Different training
courses should be arranged for the uplifting and improving quality
of work for employees. There should be a monthly magazine of
Service products in which the company can give awareness about the
good features of the products of company and new features and
designs.
References:- www.servis.com. Retrieved July 25, 2013, from
http://www.servis.com/page/the_history www.servis.com. Retrieved
July 27, 2013, from http://www.servis.com/page/the_brand
www.servis.com. Retrieved Aug 3, 2013, from
http://www.servis.com/page/financial_results www.servis.com.
Retrieved Aug 11, 2013, from http://www.servis.com/contact
www.servis.com. Retrieved Aug 17, 2013, from
http://www.servis.com/page/ssc www.servis.com. Retrieved Aug 22,
2013, from http://www.servis.com/page/csr Service industries
limited (2012). 2012 servis annual report. Retrieved from
http://servis.com/bbcontent
Repository/20121114140799/servisannualreport012.pdf
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