Acknowledgement For the completion of my report I am indebted to plenty of people for their very sincere cooperation that they extended to me at various stages. First and foremost problem that every student faces is the completion of a report is gathering of data while it is very difficult to learn & rotate in different department of the bank especially in National Bank of Pakistan where work burden is quite higher compare with other banks. On the other hand there is too much short time of our internship (six weeks), furthermore staffs of the bank are too busy in their work so that we cannot be able to learn and do according to our report requirement. I am very thankful to staff members of National Bank of Pakistan, Main Branch Islamabad, for guidance and providing me valuable information regarding my report completion. Finally I am thankful to the most merciful and Almighty Allah who gives me the strength that I fulfill my task efficiently. 1 Internship Report on NBP, Main Branch Islamabad.
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Acknowledgement
For the completion of my report I am indebted to plenty of people for their very sincere
cooperation that they extended to me at various stages. First and foremost problem that
every student faces is the completion of a report is gathering of data while it is very
difficult to learn & rotate in different department of the bank especially in National Bank
of Pakistan where work burden is quite higher compare with other banks. On the other
hand there is too much short time of our internship (six weeks), furthermore staffs of the
bank are too busy in their work so that we cannot be able to learn and do according to our
report requirement.
I am very thankful to staff members of National Bank of Pakistan, Main Branch
Islamabad, for guidance and providing me valuable information regarding my report
completion.
Finally I am thankful to the most merciful and Almighty Allah who gives me the strength
that I fulfill my task efficiently.
Muhammad Umar
1 Internship Report on NBP, Main Branch Islamabad.
EXECUTIVE SUMMARY
This report highlights the operations and functions of National Bank of Pakistan. NBP act
as financial agent to its customers in return it gets reward for its services in the shape of
profit. Being a Government owned institution it plays an important role in development
of society as well as in development and growth of the economy.
National Bank of Pakistan is one of the leading banks in Pakistan. According to
international standards of banking system it is one of the best bank in South Asian region
as well as the bank of the year 2008. This report explains how different functions of NBP
work and what are their services.
The main purpose of the internship is to gather relevant information to compile internship
report on National Bank of Pakistan Main Branch Islamabad.
Another purpose of this Internship program is to enable the students to use the
management techniques acquired during their courses, and find out the possible solution
of management problems faced by the organization
The report is based on my six week internship program in National Bank of Pakistan. The
methodology reported for collection of data is primary as well as secondary data. The
biggest source of information is my personal experience, observation while working with
staff and having discussion with them. The annual report 2008 also helped me in this
regard.
CHAPTER # 1
2 Internship Report on NBP, Main Branch Islamabad.
COMPANY BACKGROUND
The NBP was established vide NBP Ordinance No. XIX of November 9. 1949. British
Govt. devalued its currency in September 1949, India devalued its rupees but Pakistan
did not. It led to a crisis in trading between the two countries and India refused to lift the
Pakistan Jute. To solve this problem i.e. to export jute NBP was established through an
Ordinance of GOP. National Bank of Pakistan maintains its position as Pakistan's
premier bank determined to set higher standards of achievements. It is the major business
partner for the Government of Pakistan with special emphasis on fostering Pakistan's
economic growth through aggressive and balanced lending policies, technologically
oriented products and services offered through its large network of branches locally,
internationally and representative offices.
National Bank of Pakistan is the largest commercial bank operating in Pakistan. Its
balance sheet size surpasses that of any of the other banks functioning locally. It has
redefined its role and has moved from a public sector organization into a modern
commercial bank. The Bank's services are available to individuals, corporate entities and
government. While it continues to act as trustee of public funds and as the agent to the
State Bank of Pakistan (in places where SBP does not have a presence) it has diversified
its business portfolio and is today a major lead player in the debt equity market, corporate
investment banking, retail and consumer banking, agricultural financing, treasury
services and is showing growing interest in promoting and developing the country's small
and medium enterprises and at the same time fulfilling its social responsibilities, as a
corporate citizen.
National Bank of Pakistan has built an extensive branch network with 1250 branches in
Pakistan and operates in major business centre abroad. The Bank has representative
offices in Beijing , Tashkent , Chicago and Toronto . It has agency arrangements with
more than 3000 correspondent banks worldwide. Its subsidiaries are Taurus Securities
Ltd, NBP Exchange Company Ltd, NBP Capital Ltd, NBP Modaraba Management
3 Internship Report on NBP, Main Branch Islamabad.
Company Ltd, and CJSC Bank, Almaty , Kazakhstan . The Bank's joint ventures are,
United National Bank (UK), First Investment Bank and NAFA, an Asset Management
Company (a joint venture with NIB Bank & Fullerton Fund Management of Singapore).
The Bank's financial performance has been remarkable. In 2006, total assets are estimated
at Rs635 billion, while deposits have grown to nearly Rs502 billion. Pre-tax profit rose to
Rs26 billion. Earnings per share have jumped to Rs24.01 in 2006. The increase in profit
was achieved through strong growth in core banking income. Interest income increased
by Rs10 billion through growth in the loan portfolio as well as increase in spreads.
Advances increased by Rs48 billion to Rs316 billion. The Bank maintains a sound loan
portfolio diversified in nature to counter the risk of credit concentration. It ranges from
providing credit to the un-banked market segment under NBP Karobar, to small and
medium enterprises, to agricultural loans, to large corporate customers.
MISSION
NBP will aspire to the values that make NBP truly the Nation’s Bank, by:
• Institutionalizing a merit and performance culture
• Creating a distinctive brand identity by providing the
highest standards of services
• Adopting the best international management practices
• Maximizing stakeholders value
• Discharging our responsibility as a good corporate citizen of Pakistan and in countries
where we operate.
VISION
To be recognized as a leader and a brand synonymous with trust, highest standards of service quality, international best practices and social responsibility.
CHAPTER # 2
4 Internship Report on NBP, Main Branch Islamabad.
BOARD OF DIRECTORS AND TOP MANAGEMENT
Board of Directors
President
Mr. S. Ali Raza is the Chairman, President and Chief Executive Officer of National Bank
of Pakistan, the largest Commercial Bank of the country. Mr. Raza is a graduate of the
London School of Economics and M.Sc. in Adm. Sciences. Before joining the National
Bank of Pakistan in July 2000 as the Bank's President, he held a key management
position as Regional Manager, Pakistan, Middle East and North Africa at the Bank of
America (BOA).
Director
Mian Kausar Hameed, is an MBA from IBA, Karachi. His experience includes
Manufacturing, Retailing, Marketing, Management, HR, Training and Teaching at
various levels in various organizations for 38 years after his education. He has worked
with reputed national and international organizations as Regional Manager, Managing
Director/CEO, Management Consultant, Resident Director, Member and Chief Operating
Officer. He addressed international conferences on Sugar and Ethanol and was speaker in
workshops and seminars on CDM and Carbon Finance. He has written several papers on
CDM, Ethanol, Agriculture in Pakistan, Trends in Management and HR Development.
Director
Mr. Ibrar A. Mumtaz is a Businessman. He was born in 1947 and comes from a
prominent business family of Lahore. He was educated at Aitchison College, Lahore,
F.C. College, Lahore and the Institute of Business Administration, (I.B.A) University of
Karachi. After completing his education he joined his family business in 1968, namely
the Fazal Din’s Group of Companies comprising of Fazal Din & Sons (Pvt) Ltd., Lahore
5 Internship Report on NBP, Main Branch Islamabad.
Chemical & Pharmaceutical Works (Pvt) Ltd., Medipharm (Pvt) Ltd., Fazal Din’s
Pharma Plus (Pvt) Ltd. and Medequips.
Director
M-Tariq Kirmani after completing his Masters in Business Administration (MBA) Mr.
Kirmani embarked upon a rewarding career, starting with a multi-national Oil Company
(Caltex later Chevron Pakistan) in 1969 and worked for seven years in the United States
of America, United Arab Emirates and Australia in different senior management
positions in Marketing Operations and Finance. In 1991, Mr. Kirmani became the first
Pakistani to be elected as a Company Director of the mentioned multi-national company.
Director
Mr. Mohammad Ayub Khan Tarin is a government official. He is an MBA from Western
Michigan University, USA. At present, he is working as Additional Finance Secretary
(Budget), Ministry of Finance. He possesses 31 years experience in the fields of Financial
Management, Budgeting, Accounting, Auditing including Performance Auditing &
Public Administration.
Director
Mrs. Haniya Shahid Naseem is an MBA with more than fifteen years experience of
working in the education, social, industrial and agriculture sectors of Pakistan. She has
served for 5 years on the Board of a textile company, having a turnover of more than one
Billion Rupees. Presently she is actively involved in the administration of Pakistan Public
School Multan. She is a progressive agriculturist and actively participates in the
management of her family’s agricultural farms. She is a member of the Multan Chamber
of Commerce and Industry, and is also on the guest faculty of IBA, Multan.
Secretary Board of Directors
6 Internship Report on NBP, Main Branch Islamabad.
Mr. Ekhlaq Ahmed, EVP is the Company Secretary of the Bank and also the Secretary of
Credit & Operations Committees. He is M.A. (Economics) from Rajshahi University,
Bangladesh (former East Pakistan). He is a Diplomaed Associate Institute of Bankers,
Pakistan (DAIBP) and secured overall 1 st position in order of merit and won Muslim
Commercial Bank Prize in the subject of “Foreign Trade & Foreign Exchange”. He is an
Associate of Institute of Corporate Secretaries of Pakistan (ACIS). He is also a “Certified
Director” on the panel of Pakistan Institute of Corporate Governance (PICG) since
November, 2007. Mr. Ekhlaq Ahmed is the first senior executive of the Bank who has
achieved the status of “Certified Director”.
MANAGEMENT
Management is a distinct process consisting of activities of planning, organizing,
actuating and controlling performed to determine and accomplish stated objectives with
the use of human being and other resources.
NBP have a centralized type of management because the top management takes all the
decisions.
SENIOR MANAGEMENT OF NBP
Senior Management of NBP comprises of the following member and their respective
designation.
Name Designation
Masood Karim Sheikh SEVP & Group Chief, Corporate & Investment Banking Group and Chief Financial Officer
Mr. Ekhlaq Ahmed EVP & Secretary Board of Directors
Derick Cyprian SEVP & Group Chief, Special Assets & Remedial Management Group
7 Internship Report on NBP, Main Branch Islamabad.
Imam Bakhsh Baloch SEVP & Group Chief, Audit & inspection
Shahid Anwar Khan SEVP & Group Chief, Commercial & Retail Banking Group
Nadeem A. Dogar EVP & Group Chief, Information Technology Group
Muhammad Sardar Khawaja
EVP & Group Chief, Audit & Inspection Group
Dr. Asif A. Brohi SEVP & Group Chief, Operations Group
Javed Mehmood EVP & Group Chief, Risk Management Group
Muhammad Nusrat Vohra SEVP & Group Chief, Treasury Management Group
Nadeem Ilyas EVP & PSO to the President
Dr. Mirza Abrar Baig SEVP/Group Chief Human Resource Management & Admin.
CHAPTER # 3
8 Internship Report on NBP, Main Branch Islamabad.
INFORMATION AND DEPARTMENTALIZATION OF NBP
INTRODUCTION
This chapter presents the services and departmentalization of NBP. Services are outputs
of the firm/organization, which are in intangible form & which are the backbones of any
organization to earn profit? NBP offers the following services to the people.
TRADITIONAL BANK ACCOUNTS
DEMAND DRAFTS
SHORT / LONG TERM INVESTMENTS
AGRICULTURE FINANCE
CORPORATE FINANCE
CASH MANGMENT SERVICE
CASH AND GOLD FINANCE
ADVANCE SALARY LOAD
STUDENT LOAN SCHEME
PENSION PAYMENTS
TELEGRAPHIC TRANSFER
SWIFT SYSTEM
LETTERS OF CREDIT
TRAVELER'S CHEQUES
PAY ORDER
MAIL TRANSFERS
FOREIGN REMITTANCES BUSINEES LOANS
9 Internship Report on NBP, Main Branch Islamabad.
AGENCY SERVICES UTILITY BILL COLLECTIONS HAJJ ARRANGEMENTS SAFE DEPOSIT LOCKERS
DEPARTMENTALIZATION
Dividing an organization into different parts according to the functions is called
departmentation. So NBP can be divided into the following main departments.
CASH DEPARTMENT
CLEARING DEPARTMENT
ADVANCES DEPARTMENT
REMITTANCE DEPARTMENT
HUMAN RESOURCE MANAGEMENT
FOREIGN EXCHANGE DEPARTMENT
CMPUTER DEPARTMENT
CHAPTER # 4
SWOT ANALYSIS
This section of report constitutes the SWOT Analysis of NBP.
10 Internship Report on NBP, Main Branch Islamabad.
SWOT analysis is one of the most important steps in formulating strategy using the organization
mission as a context; managers assess internal strengths distinctive competencies and weakness
and external opportunities and threats.
The goal is to then develop good strategies and exploit opportunities and strengths neutralize
threats and avoid weaknesses with an overall organizational goal is to increase the wealth and
value of the organization.
STRENGTHS
OLDEST INSTITUTION
ALTERNATE DUTIES IN SBP ABSENCE
MORE DEPOSITS THAN OTHER BANKS
EMPLOYEE BENEFITS
BROAD NETWORK
STRICTLY FOLLOWED RULES & REGULATION
PROFESSIONAL COMPETENCE
HEALTHY ENVIROMNMENT
RELATION BETWEEN STAFF AND OTHER EMPLOYESS
STABILITY IN POLICIES RESULT BATTER EFFICIENCY
EXPERIENCED AND EFFICIENT MANAGEMENT
NEW CONCEPT OF MANAGEMENT TRAINEES (MTOs)
WEAKNESSES
11 Internship Report on NBP, Main Branch Islamabad.
LACK OF MARKETING EFFORT
NBP UNDER POLITICAL PRESSURE
FAVORITISM AND NEPOTISM
LACK OF FINACIAL PRODUCT
INEFFICIENT COUNTER SERVICES IN THE RUSH HOURS
LACK OF COMPUTERIZED NETWORKLACK OF MODERN EQUIPMENT
UNEVEN WORK DISTIBUTION.
OPPORTUNITIES
ELECTRONIC BANKING
MICRO FINANCING
GROWING BUSINESS AND BUSINESS POLICIES
TECHNOLOGICAL ADVANCEMENT
OPPORTUNITY TO EXPAND FOREIGN OPERATIONS
CONTINUEING THE PROCESS OF MANAGEMENT TRAINESS
THREATS
EMERGENCE OF NEW COMPETITORS
POLITICAL PRESSURE BY ELECTED GOVERNMENT
DOWNSIZING
CUSTOMERS COMPLAINTS
GROWING GLOBAL TECHNOLOGICAL ADVANCEMENT
INCONSISTENCY IN GOVERNMENT POLICIES
12 Internship Report on NBP, Main Branch Islamabad.
COMPETITIVE ANALYSIS
Porter’s five forces model:
This approach is widely used for competitive analysis. It is because of the high intensity
of competition among companies there five main competitive forces.
Rivalry among competitive firms:
It is a very powerful force among the competitive forces the strategies pursued by
one firm can be successful only to extent that they provide competitive advantages
over the competitor. These competitive strategies may be lowering prices, best quality
series. The NBP offering very low charges an demand draft, telegraphy transfer, mail
transfer and give other additional services to the customers and to the Nation.
Because NBP is a “Nation’s Bank.
Potential entry of new competitors:
Whenever new firms ca easily enters a particular industry, the competition increases.
The gout restriction, tariffs, patents etc can stop new firm to enter into the business as
per Banking industry is concerned this market is already very situated in Pakistan and
there are banks with quality services and low charges. So there is no threat to NBP
from potential entry and NBP is also a public sector bank because of that no other
new bank not takes over it.
Potential Development of substitute products:
This is the third factor affecting the competitions. There may be some other product
can be substitute the product of that industry. For example banks offering sawing
schemes in Pakistan and these schemes are also offered by GPOs in Pakistan so they
must compete them in this field. If they offer low rates than GPOs so people will go
13 Internship Report on NBP, Main Branch Islamabad.
to deposit in GPOs. People concentration high rates so that’s why sawing PLS
accounts are more then current accounts.
The next examples will ATM, which substitute presenting cheques at counter and
encash it. The NBP is lacking in this field. It must improve in this field to compete
the competitors.
Bargaining Power of Suppliers:
The bargaining power of supplier affects the intensity of competition, especially when
there are a large number of suppliers. In case of banks the suppliers are customers
they supply the money to banks. Now they must offer good services, quality, and
safety. Low charges etc to customers. In this field NBP is very good. B/C at offers
good quality services to customers. They charge low charges on remittances. So that’s
it is a competition to other banks.
Bargaining Power of Consumers:
When customers are concentrated or large, or buy in volume, their bargaining power
represents a major force affecting intensity of competition. Now the number
customers in Pakistan for banks are very high. Banks offering variety of products and
services to their customers. NBP have a large number of customs. Now it must offer
good services and products to their customers to attract them to come to NBP.
WEEKLY LEARNING
14 Internship Report on NBP, Main Branch Islamabad.
There are following learning points for me in the bank.
Duties
In my 1st and 2nd week in NBP I workd under the assistance of Mr.Muhammad
Nasir (Operation Manager) from him I learn about activities related to Deposit Dept:
and performed such activities like:
Opening an account
Issue new cheques books
Sorting out cheques
Difference between cheques of current, saving and royal account
And I also scrolld the challan of Government and pass vouchers.
In my 3rd and 4th week in NBP, they assigned me work related to pension department.
The staff guided me very nicely and I learned lot of things pension related activities.
They give the pension to retired Govt. employees. There are three types of pensions
given,
Provincial
Central
Defense
These are different according to their PPO numbers
For example:
Provincial PPO 123456
Central PPO 12345/pak
15 Internship Report on NBP, Main Branch Islamabad.
Defense PPO da/dg1/gh/4 etc.
I am full trained now in this particular job and I served lot of people in that week. How to
fill farm? How to enter in ledgers and balance account and what are file and book and all
other things concerning to pension department.
In 5th week I worked under the assistance of Mr.Muhammad Irfan Khan (Chief
Manager) from him I learn about remittance activities:
Demand Draft
Telegraphic Transfer
Pay Order
Mail Transfer
In 6th week I learnt the swift operations. How swift system works and managed and how
to transfer money through swift system.
Relationship of MY INTERNSHIP WITH MY BBA
KNOWLEDGE
16 Internship Report on NBP, Main Branch Islamabad.
This internship gave me a chance to apply
FINDING AND OFFER CONCLUSION
17 Internship Report on NBP, Main Branch Islamabad.
INTRODUCTION
The findings are the facts that we discover from the analysis of an organization and in the
light of those findings we give the suggestion, which are realistic and adoptable for the
organization. After critically analyzing both the operations and financial data of National
Bank, let me summarize the findings of the report.
Here, few finding and implementation plans are given to overcome the problems
mentioned in the previous chapter. These analysis are mainly based on my practical
working & experience at the NBP during internship.
I have divided this section in four parts which are as under.
Problems at the branch.
Function analysis.
Administrative analysis.
Personal management’s analysis.
PROBLEMS AT THE BRANCH
Customer Satisfaction
In NBP customer dealing is will, but during rush hour the customer has to wait for a long
time for their turn. It’s quite hard for a new customer or potential customer to get the
required information.
Poor record management and filing system
During my internship I observed that filing system of branch is not good. When certain
record is needed the staff has to struggle to find it out and a lot of time is wasted both by
the staff and customer as well also old filing and registering system are being used yet.
18 Internship Report on NBP, Main Branch Islamabad.
Unequal distribution of work
Work is not equally distributed. On one hand some employee have to work all day
without relaxing while some others have nothing to do at all. This not only creates
confusion among employees but also hurting and disturbing for overall setup of the bank.
And above all it results in dissatisfaction among customers as well.
Marketing efforts
A useful mode of contact is through personal marketing visits or efforts. Such visits are
important in informing and perusing the existing and potential customers about the
products and creating a sense of belongingness with them. By this way a branch manager
increases their deposits and creat more advances. The ultimate result is increase in the
bank’s deposits as well as supreme motive that is profitability.
Less staff
Staff of the branch is less and workload is too much on the existing staff. Due to which
they are unable to give proper time to their customers. Sometimes due to this shortage of
time they lose their good customers also from this shortage of staff they are unable to
give proper time to recording and other functions of the bank.
FUNCTIONAL ANALYSIS
Formal Organization
Formal organization includes the activities of two or more person, which are cautiously
determined groups and coordinated towards a given objective. It provides base when
people are able to communicate with other, when they have common purpose and they
are willing to work.
19 Internship Report on NBP, Main Branch Islamabad.
In NBP, we find a formal organization. Bernard referred to an organization as a formal
when the activities of two or more persons are coordinated towards a given objective.
The formal organization comes into being when people are able to communicate with one
another or willing to act and share a purpose.
In this formal organization of NBP the activities are carried out in a more formal way. In
theoretical terms it provides basis for communication with one another but in practice it is
not exercised because an employee at high level cannot get straight away to manager or
SVP and ask him about of his problem faced by him, because first he has to talk to his
immediate superior and follow a proper channel of communication.
Difference between theory and practice
A vast difference exists between theory and practice and NBP has written procedure but
practical work done by employees is a bit different from written procedures.
Bank duty to maintain secrecy.
They don’t care about maintaining secrecy, especially during the rush hours. They speak
loudly about the account position and while getting clearance of cheque the person can
easily get the whole information from the ledge. The deposit clerk must be careful while
passing any cheque. In this regard another shortfall is in giving the information about the
balance on telephone.
Excessive paper work
It is notified that due to the lengthy procedure of paper work the bank employee are over
burdened. They are unable to give proper attention to the clients and face difficulties in
getting their job done. One reason for lengthy procedure and excessive paper work in the
bank is the lack of computerized technology.
More accounts fewer deposits.
20 Internship Report on NBP, Main Branch Islamabad.
Efficient banking is one, which does not emphasize on number of accounts but on greater
amount of deposits. NBP is more interested in increasing its number of account
irrespective to its deposit. The main reason behind it is that bank does not provide
personalize service to all the account holders and does not improve its quality and
services
Delegation of authority
Manager has very limited authority; he has to take the approval from his management
authority i-e. In case of advance he has to take the approval of general and regional
manager. The other problem is created, when the manager is not present in his office, the
customer having to wait for hours. This discourages both customer and officers because
they have to suffer a lot
ADMINISTRATIVE ANALYSIS
Job analysis is not effective
Only on the basis of job analysis it can be decided how a right person can be hired,
trained, compensated or promoted. It is very important for an organization that nature of
the job is described and job specifications are mentioned. Most of the employees are
simple graduate and do not have proper background about their job. This creates
problems both for organization and for the employees. In NBP salaries are given
according to the seniority and grades. People with simple or complex responsibility are
getting the same salary and facilities. This creates dissatisfaction among employees.
Carelessness in opening of account
When customer comes to open an account, the staff does not bother to check his/her place
phone number and permanent address. It is important because in case of overdraft by
mistake or anything which places his accounts in debit it will be difficult to trace him.
21 Internship Report on NBP, Main Branch Islamabad.
On the other hand he may be involved in any fraudulent activities against the bank. In
this case the bank will be in awkward position.
Lack of specialized training
NBP does not provide adequate facility of specialized training to their staff. Training is
generalized rather than specialized. As the worker finishes his training, he is inducted
into a specific field without having great deal of knowledge about the field.
In the Hayatabad branch the newly recruited employee training was not imparted, they all
learned things on the job.
Low Profit Rates
Most of the customers shifted their account to the National Saving Center because of the
low rates of saving deposit discourages the customers. Bank should increase their profit
rates to attract customers.
Poor job rotation.
There is absence of job rotation in NBP Hayatabad branch. A person placed in one-
department remains their forever. It reduces career opportunities as well boredom and in
the end results in career plaguing. Job rotation is very important for employee especially
for those who are newly recruited. The newly recruit should be rated in all department of
the banking in order to get familiar with working of different departments so that when
they get a responsible position they have know how of the whole system.
Delays in Loan Advancement
It has been observed that there is much delays in sanctioning of cases from the head
office, which results in customer dissatisfaction.
Lack of appreciation
22 Internship Report on NBP, Main Branch Islamabad.
Another very important thing which is ignored in the bank is appreciation if the employee
on their good performance. If hard work and performance of employees is not recognized
and appreciated they become dishearten which results in decline in performance.
PERSONAL MANAGEMENT ANALYSIS
Need for better training program
Need of training is greatly emphasized all around the world. Training of the personnel is
part of human resource management. It has been noticed that the training program of
NBP is not adequate.
Once the candidate is selected and placed on the respective job. It becomes essential to
train him adequately for the task. They should learn new methods for motivating
customers. The training programmed of the bank should include scientific techniques to
improve the decision-making and interpersonal as will individual needs of the employee
both specialized to fresh as well as on job to maintain the high standards of service.
Developing Managerial Leadership
Leadership is a practical term of visible, clear on objective and communicating better
control on financial and administrative matters. Manager is not only responsible for their
own units in business, but also in people terms i.e. training, recruiting, grievance handling
and taking immediate initiative in crisis situation to take major decision affection the
future of the bank and banking community.
Recruitment policy
Human resources are the lifeblood of the organization. If the personnel are recruited
carefully they can become asset to the organization in the case of carelessness a liability
on the organization. Bank is not following its recruitment policy properly due to
favoritism, nepotism and political pressure. Both the top authority and staff union tries
23 Internship Report on NBP, Main Branch Islamabad.
their best recruit their favorites, indulgence of political pressure add salt to the wounds.
The persons selected through these channels are infantile and do not work for the
betterment for the bank.
Promotions
Promotion in NBP is purely on the basis of seniority, so the new young person having
high qualification remains behind for quite a lot of time. Top management and staff union
put pressure for the promotion of their favorites, which gives a sense of deprivation to the
deserving employee and their efficiency is affected. As the concept of promotion is
attached with better in terms of greater responsibility, more prestige, greater skills and
increased rate of salary. Thus a better and impartial policy of promotion needs to be
followed.
Transfer
Transfer means when a person is shifted from one place to another place. It is done either
that person is needed more on the other branch or for improving his skill variety. It is the
policy of the Bank to transfer each employee 3 to 4 years.
Marketing at desk
Bank employee come in daily contact with many people who happen to deal with the