Internship Report

Final Internship Report on

“Implementation of Management Information System in Software

Company: A Study on Right Brain Solution Ltd.”

Submitted To:

Ziarat Hossain Khan

Supervisor

Submitted By:

Rahman Mijanur

ID: 07-08929-2

Department of Business Administration

American International University – Bangladesh (AIUB)

2011

FINAL INTERNSHIP REPORT ON

Implementation of Management Information System in Software Company: A study on Right Brain Solution Ltd.

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8th May, 2011

Mr. R. Tareque Moudud FCMA

Director, Office of Placement & Alumni (OPA)

American International University-Bangladesh

Kemal Ataturk Avenue, Banani, Dhaka -1213

Bangladesh.

Subject: Submission of Internship Report on, “Implementation of Management Information

System in Software Company: A study on Right Brain Solution Ltd.”

Dear Sir,

Thank you for assigning me the internship project. It is my great pleasure to submit the

internship report on Implementation of Management Information System in Software

Company: A study on Right Brain Solution Ltd. which is an academic part of BBA Final

Semester. I made sincere efforts to study related materials, documents, journals and reports and

observed operations performed in implementation of Management Information System in Right

Brain Solution Ltd. and examined relevant records for the preparation of this report.

I have tried my level of best to cover the topic adequately, and I hope that this report meets your

expected standard. This experience helped me immensely to develop my skills in Management

Information System.

Please accept this report and oblige. I am eager to respond to any questions that you may have

concerning this report.

Yours sincerely,

Rahman Mijanur

(Id # 07-08929-2)Major : MISBBA Program

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Letter of Endorsement

The Internship Report entitled “Implementation of Management Information System in

software company: A study on Right Brain Solution Ltd.” has been submitted to the Office

of Placement & Alumni, in partial fulfillment of the requirements for the degree of Bachelor of

Business Administration, Major in Management Information System, Faculty of Business

Administration on 8th May 2011 by Mr. Rahman Mijanur, ID # 07-08929-2. The report has

been accepted and may be presented to the Internship Defense Committee for evaluation.

(Any opinions, suggestions made in this report are entirely that of the author of the report. The

University does not condone nor reject any of these opinions or suggestions).

______________________

Ziarat Hossain KhanInternship Supervisor

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Acknowledgement

I express my sincere gratitude and thanks to my Internship Coordinator – Mr. Ziarat Hossain

Khan, BBA Department, American International University – Bangladesh for his necessary

guidelines and excellent response to complete this report.

On the other hand, I am really very thankful from the bottom of my heart to Mr. Md. Rubayet- E

– Hakim, Managing Director and Mr. Md. Emran Hasan, CTO/ Chairman of Right Brain

Solution Ltd. for their feedback and help for preparing required study and solving problems with

a positive manner.

It was a grand experience to work with Right Brain Solution Ltd. For me, Right Brain Solution

Ltd. was a very pleasant experience.

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Executive Summary

Right Brain Solution Ltd. is a Software Development Company in Bangladesh, which started

its operation in April 2007. They are successfully providing efficient and business-critical web

solutions to clients all over the world. They provide affordable services to our clients that are

reasonable in price and high in quality.

Their vision is “Providing Solution that gives momentum in life”. The primary objective is to

develop solutions that will bring energy into people's way of doing activities. For customers,

they want to play the role of a stakeholder and want to contribute in reaching their goal by

providing accurate and state-of-the-art solution.

The idea behind Right Brain Solution Ltd. was nurtured by its founders long before the company

was actually formed. Being freelance developers for some years and then being part of some

international software development firms, the founders watched closely the need for stable

outsourcing firms in the South Asia region. India and China being saturated for quite some time,

the founders identified that Bangladesh, Thailand, and Malaysia would be the next target

countries for the outsourcing need of the west. In order to play a role in the development of such

opportunity in Bangladesh, they decided to start their journey.

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Now a day’s I have found that almost every organization in Bangladesh trying to implement

Management Information System in their organization for doing the work effectively and

efficiently. Like other organization Right Brain Solution Ltd also implements Management

Information System to their company but in a different way. They want to automate the

Management Information System in such a way which helps them calculate all transactional

things in a short time. Being a software company they always try to make software which helps

them to make work easier. So I understand from the study that how Right Brain Solution Ltd

implements Management Information System in their company to make their work easier. From

the study I have found that they use quick book and scrum to implement Management

Information System by balanced scorecard in their company.

Table of Contents

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Acknowledgement………………………………………………………………………………I Executive summary……………………………………………………………………………II

Chapter-1 Introduction1.1 Introduction 111.2 Statement of the problem 121.3 Rationale of the study 121.4 Objective of the study 12

1.4.1 The primary objectives 131.4.2 The secondary objectives 13

1.5 Scope of the study 131.6 Limitations of the study 141.7 Methodology of the study 15

1.7.1 Data sources 15

Chapter-2 Introduction to the organization2.1 The vision 172.2 The idea 17

Chapter-3 Service offered by the organization3.1 Web solution 193.2 Enterprise software 203.3 Branding & Identity 213.4 Technical consultancy 23

Chapter-4 Portfolio of the organization 25

Chapter-5 Organizational Structure5.1 Office facilities 395.2 Human resources 40

Chapter-6 Client list of the organization 42

Chapter-7 Literature review 45

Chapter-8 Implementation of AIS in Right Brain Solution LtdBy using balanced scorecard 49

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Chapter-9 Findings 59

Chapter-10 Suggestions 61

Chapter-11 Conclusion 63

Bibliography 65

Appendix 66

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Chapter # 1

Introduction

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1.1. INTRODUCTION

Right Brain Solution Ltd. is a Software Development Company in Bangladesh, which started its

operation in April 2007. They are successfully providing efficient and business-critical web

solutions to clients all over the world. They provide affordable services to our clients that are

reasonable in price and high in quality.

Their vision is “Providing Solution that gives momentum in life”. The primary objective is to

develop solutions that will bring energy into people's way of doing activities. For customers,

they want to play the role of a stakeholder and want to contribute in reaching their goal by

providing accurate and state-of-the-art solution.

The idea behind Right Brain Solution Ltd. was nurtured by its founders long before the company

was actually formed. Being freelance developers for some years and then being part of some

international software development firms, the founders watched closely the need for stable

outsourcing firms in the South Asia region. India and China being saturated for quite some time,

the founders identified that Bangladesh, Thailand, and Malaysia would be the next target

countries for the outsourcing need of the west. In order to play a role in the development of such

opportunity in Bangladesh, they decided to start their journey.

1.2. STATEMENT OF THE PROBLEM

This report will mainly focus on how the implementation of Management information systems

occurs in Right Brain Solution Ltd.

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1.3. RATIONALE OF THE STUDY

Now a day’s we have found that almost every organization in Bangladesh trying to implement

Management Information System in their organization for doing the work effectively and

efficiently. Like other organization Right Brain Solution Ltd also trying to implement

Management Information System to their company but in a different way. They want to

automate the Management Information System in such a way which helps them calculate all

transactional things in a short time. Being a software company they always try to make software

which helps them to make work easier. So we will be able to understand from the study that how

Right Brain Solution Ltd implements Management Information System in their company to

make their work easier.

1.4. OBJECTIVES OF THE STUDY

Everyone has a goal, to full fill that goal we need to setup objectives. The objectives can help a

person to become successful in any work. This study also has some objectives for completing

this research report. The Objectives are divided in two part- The Primary Objectives & the

Secondary Objectives.

1.4.1. THE P RIMARY OBJECTIVE:

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Implementation of Management Information System in a software company: A study on

Right Brain Solution Ltd.

1.4.2. THE SECONDARY OBJECTIVES:

To identify the necessity and importance of Management Information System in

soft ware company by using balanced scorecard.

To understand the process of implementation of Management Information System

in the company by using balanced scorecard.

To indentify the advantages & disadvantages for implementing Management

Information System in the company by using balanced scorecard.

To indentify the problems and recommend possible solutions

1.5. SCOPE OF THE STUDY

This study will mainly focus how a software company implements Management Information

System to their company. Through this study we can understand how a software company differs

from other organizations in the case of implementation of Management Information System.

1.6. LIMITATIONS OF THE STUDY

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Limitations that will take place during preparing this report include:

Conservative attitude of the responder can squeeze the scope of the study.

It may not be possible to contact with CTO to collect data or to have discussion with

them.

It will be harder to collect various data, books and journals related to the topic due to

limited accessibility of resources.

Many up-to-date data and documents may not be available, which could have made the

study more informative. So a major constraint of the study will be the insufficient

information.

Such a study will be carried out by the researcher who has limited job area in a few

departments, which could create a big constraint in the preparation of the report.

It’s mandatory to complete this study within a short period of time which may not be

sufficient to get all data which will assist to make my report successful.

All publicly available information may not be accurate.

1.7. METHODOLOGY OF THE STUDY

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1.7.1. DATA SOURCES:

To complete the study in the light of research objectives, information both from the primary and

secondary sources will be considered. However, as the primary sources this study will use two

methods. These are:

Observation Method: The researcher will observe the using process Management

Information System during the CTO uses the software. This report has made by

observing the way of using software in the company by the CTO and other

employees and the process they followed to implement Management Information

system in Right Brain Solution Ltd.

Interview Method: The researcher will take interview of CTO and CEO to know

more about how AIS works their company. The information also has gathered by

the interview method by interviewing the company’s CTO/ Chairman and

managing director. From the interview I got a clear view that how they implement

Management Information System in their company.

In order to build up theoretical premise, standard textbooks, reference books, journals and other

related literature will be consulted. In the next stage, the related secondary information will be

collected from various internal and external publicly available sources.

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Chapter # 2

Introduction to Organization

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2. Background

Right Brain Solution Ltd. is a Software Development Company in Bangladesh, which started its

operation in April 2007. We are successfully providing efficient and business-critical web

solutions to clients all over the world. We provide affordable services to our clients that are

reasonable in price and high in quality.

2.1. The Vision

Our vision is “Providing Solution that gives momentum in life”. The primary objective is to

develop solutions that will bring energy into people's way of doing activities. For customers,

we want to play the role of a stakeholder and want to contribute in reaching their goal by

providing accurate and state-of-the-art solution.

2.2. The Idea

The idea behind Right Brain Solution Ltd. was nurtured by its founders long before the

company was actually formed. Being freelance developers for some years and then being part

of some international software development firms, the founders watched closely the need for

stable outsourcing firms in the South Asia region. India and China being saturated for quite

some time, the founders identified that Bangladesh, Thailand, and Malaysia would be the

next target countries for the outsourcing need of the west. In order to play a role in the

development of such opportunity in Bangladesh, they decided to start their journey.

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Chapter # 3

Services Offered

By the Organization

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3.1. Web Solutions

Our greatest strengths are our technical web experience. Our web development work has ranged

from small individual website features and functionality, to systems that clients are running their

entire business on. We have a proven track record of delivering high quality work, and our work

is carried out to a rigid and high quality set of web design standards. Whether you are from a

company large or small, established or start-up, we would love to work with you and help make

a positive impact on your business.

Web 2.0 Community Portals

We develop large community portals using industry standard application frameworks for PHP:

Zend Framework & Code Igniter. We leverage the power of optimization, caching, security, etc

in building portals and ensure high-traffic capacity handling.

Social Networking Integration

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When your business needs viral growth through social networks, we can develop Facebook or

OpenSocial applications for you. Furthermore, we can create widgets for you that you can

distribute to your peers for spreading over.

Web site Re-design/face lift

If you are not happy with your current website design, we can give you a hand by re-designing

your site. Our designers keep track of latest trends and can brush up your website to make it

trendy. And btw, you can choose from 3 initial options to carry forward.

Technology focus: PHP, ASP.NET, CSS, JavaScript, jQuery, Adobe Flash, MySQL,

SQLite.

3.2. Enterprise Software

We have people with business background who can understand your core business problems. It

enables us to create software that can enhance your business process or solve certain problems.

The software we develop for you can run in both desktop and web platform.

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Process Automation

When you've identify a IT-enabled process in your business running slowly or inefficiently, we

can give you solution by automating it. We have done that for two image processing companies

who were missing client files and deadlines due to email communication. Our software made

their process both efficient and accountable.

Business Application

In some businesses, there is need of special calculations. Be it a tax calculator, client handling, or

store management - we can develop one for your business. Our developers have developed

similar applications for international ports, small business, garments factories, and for a few

other industries.

Technology focus: C#.NET, Adobe AIR, Titanium.

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3.3. Branding & Identity

Creating an effective brand is something that requires experience. By working with us, you will

be tapping into years of experience in creating unique brand identities for our clients. Our

creative design process is simple and highly creative. We brainstorm with you and carefully

listen to everything you have to say. We care about every detail.

Logo Development

Logo is the most important part of a brand and we take special care in developing one for you.

We try to understand your business, your customers, the value you're delivering, etc to find the

right tune. We give you a few choices to start with and don't stop until you pick one and move

forward.

Identity Development

In addition to logo, we also develop complete business identity for you including well outlined

business card, letterhead and envelope. Many people may think it's simple as logo has been

developed, but finding the right balance in each of the items is very important for a successful

identiy pacakge. We go exta mile to ensure that.

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Technology focus: Adobe Illustrator, Adobe Photoshop, QuarkXpress.

3.4. Technical Consultancy

In business, sometimes you may not be equipped by the right person or may not have the right

understanding to move on a new technology. Moreover, you may find yourself in a situation that

has not been planned ahead and you don't know where to go next. In such critical situations, we

can share our knowledge and experience with you to help you choose the right direction in the

right way. We will analyze the situation, understand the reasons and will give you the direction

to move.

Enterprise Web Application Development

Many large organizations have inhouse software development team who develop software for the

company. At times, they need to move on cutting-edge technology but don't knwo the risks

and/or rewards. With our experience, we can make these shifts easy and can share our experience

with the technologies. We cam guide them in the right way for success.

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Usability and Accessibility

In today's world, nobody will use a website or software unless he/she likes it. Although it's easy

for a development team to add features to a product, it's not easy to see how that affects the

usability of the end product. With our vast experience over the years, we can identiy these issues

and can suggest improvements which can make a really great user experience.

Performance Evaluation and Improvement

Websites are mostly built with a business purpose in mind. It is not eash to evaluate the

performance of a website unless you have the right tools and looking for the right KPIs. We can

give you a hand in that area. With industry standard tools we can evaluate your current site's

performance in many areas and can provide you with reports on how to improve. You can even

hire our technical team to carry on the task.

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Chapter # 4

Portfolio

Of the Organization

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Portfolio

Here are the most important projects we have done so far. The projects are not ordered

chronologically, they are pretty random. Soon we will add categorization to them so that you can

browse by category.

4.1. JobXpress

Interweb Communications Ltd.

A full-fledged job site featuring job posting for employers and job hunting for job seekers.

Facilitates a drag-n-drop resume builder along with various resume templates so that seekers can

modify their application based on job areas. Employers can avail various job packages and can

either post jobs or search candidates.

Our Involvement

Design, CSS, XHTML, PHP Programming, Back-end

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4.2. SC

This site boasts a complete social network and content aggregation engine, topped off with a

trademark ad serving technology. A unique Dual profile system is integrated with this site to

ensure a combined social networking experience for both your personal and professional like. It

makes heavy use of a very popular framework, along with high end JQuery components.

Our Involvement

Design, CSS, XHTML, PHP Programming, Back-end

4.3. Moonrise

Quotationsbook Inc

A true Web 2.0 social networking site with mashup using Flickr, Youtube and Quotationbook

API. Feelings matter the most, they make us human. In years to come, you remember your

feelings - and you remember great moments in your life. If you post on moonrise, one day you

can look back and say this was my life. Moonrise will hold your true memories.

Our Involvement

PHP Programming, API Integration, widget development

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4.4. Flattenme

Flattenme

We helped flattenme by crafting W3C valid XHTML and CSS markup for their site pages.

Besides, their photo uploader is powered by our actionscript based flash tools including multi-

threaded uploader and text previewer.

Our Involvement

CSS, XHTML, PHP Programming, Flash uploader

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4.5. Cabein

Thiksolution

A designer portfolio site showcasing his projects in an unique horizontal browsing view. Back-

end includes no-nonsense CMS for updating portfolio and managing newsletter.

Our Involvement

Design, CSS, XHTML, PHP Programming, Back-end

4.6. Radio Foorti

Radio Foorti

Radio Foorti is country's top FM radio station. This website will allow them to present their

program to their growing audience and will provide current song/program information. At a later

stage, the site will be broadcasting streaming radio.

Our Involvement

Design, CSS, XHTML, PHP Programming, Back-end

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4.7. IPSWAM

IPSWAM

A sophisticated content and document management system powers the back-end of this site.

Our Involvement

Design, CSS, XHTML, PHP Programming

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4.8. SHIREE

SHIREE

SHIREE's website will provide a one-stop place for all their information dissemination.

Moreover, NGOs interested in working with SHIREE will need to apply for various funds

through the online form at SHIREE's website. A sophisticated content and document

management sytem powers the back-end of this site. Additionally, there is a scalable form

builder for their various data collection needs at times.

Our Involvement

Design, CSS, XHTML, PHP Programming, Back-end

4.9. Ukvenues.co.uk

Ukvenues.co.uk

We helped Ukvenues.co.uk with some additional modules development to their existing site.

Our Involvement

PHP Programming, Back-end

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4.10. MemberSmart Builder

Gough Marketing

MemberSmart Builder is an out-of-the-box system that adds membership management to any

new/existing site. It facilitates product management, memberships, subscriptions, various

protection mechanism, etc. Full Paypal and 2CheckOout payment gateway integration is

handled. A sleek and no-nonsense UI makes it easier to use even for businessmen.

Our Involvement

PHP Prpgramming, Back-end

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4.11. Resumebook

Resume Book

A job portal with some unique concept.

Our Involvement

CSS, XHTML, PHP Programming, Back-end

4.12. Teenjobs.com.au Facebook

Teenjobs.com.au

This facebook application sits on a facebook user's profile and provides the functionality to

search for jobs in the Teenjobs.com.au website.

Our Involvement

PHP Programming, Facebook Application Development

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4.13. My Video Game Collection

BRE Software

This application can be used to keep track of your video game collection, get weekly updates on

the value of your game collection, rate and review the games in your collection, get ratings and

reviews from other users, find other users with similar interests, contact other users with games

you have or are interested in, find other Xbox Live users and more!

Our Involvement

PHP Programming, Facebook Application Development

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4.14. Forms.gov.bd

UNDP

This e-governance site is controlled through a detailed CMS and delivers useful government

forms to the end user.

Our Involvement

Design, CSS, XHTML, PHP Programming, Back-end

4.15. Artzoo.dk

Artzoo.dk

Another process automation system for an image processing company with additional

functionality of agent management.

Our Involvement

PHP Programming, Back-end

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4.16. PNS Media

PNS Media

Full process automation of their online image procession service. Implementation of their

workflow, integration of a number of payment gateways, and notification system.

Our Involvement

Design, CSS, XHTML, PHP Programming, Back-end

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4.17. Real Estate Site Manager

Undisclosed

Complete property management system for a real estate agent. Facility of displaying properties

with various information as well as photo gallery. Online booking and contact facilities.

Additional features include CMS with templates for general contents of the site.

Our Involvement

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Chapter # 5

Organizational

Structure

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5.1. Office Facilities

The office facility of RBS provides great working environment to its employees and ensures that

the client’s work get done in solid way. Moreover, the developers of RBS are well experienced

and trained to handle various types of client project from both local and international area.

5.1.1. Office Space

Right Brain Solution’s office is located in House #45, Road # 27, Banani which is a very

calm area. With an office space of 1760 sft, there is ample space for all the personnel

working in healthy and spacious arrangement. There are even space for occasional gathering,

public seminars and refreshment zone.

5.1.2. Computers

There are 10 (ten) desktop computers with high specification (Core 2 duo) connected to the

company network and 4 (four) highly configured laptop computers which ensures mobility at

the time when needed.

5.1.3. Internet Connectivity

RBS has its own local intranet as well as internet connectivity of dedicated bandwidth of 1

MBps through fiber option, along with 256KBps VSAT backup. Moreover RBS has

redundant internet connectivity from QUBEE.

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5.1.4. Power Backup

RBS has 24 hours standby IPS (Instant Power Supply) which is capable of providing power

supply to the entire office for 4 hours during the period of power failure.

5.2. Human Resource

Right Brain Solution Ltd has adequate resources to incorporate medium to large projects in a

sound and sustainable way. It has the following organizational structure with has limited

hierarchy to ensure communication flows among all the levels:

5.3. Management

Right Brain Solution’s management consists of young, energetic business personnel who are

dedicated to take the company to the next step. Some of them have more than 7 years of

industry experience in Information Technology and Business Development. The management

body of RBS includes their CEO, CTO, Business Development Executive, and HR Manager.

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5.4. Software Engineers

Right Brain Solution Ltd has 12 (twelve) full time developers / software engineers and 2

(two) contractual developers / software engineers who are well experienced and have formal

certification in their respective fields. All of the developers are highly trained and

experienced working with PHP/MySQL and other open source technologies. They have

experience of working in international projects from different international organizations.

5.5. Creative

Right Brain Solution has a creative department where 2 (two) graphics designer work. They

have 3+ years of experience in web design, graphics design, pre-press printing, and brand

development.

5.6. Quality Assurance Engineers

Right Brain Solution has 2 (two) dedicated Quality Assurance (QA) engineers who assist in

developing error-proof solutions for the clients.

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Chapter # 6

Client list of

The Organization

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6.1. Client List

Over the past few years, Right Brain Solution has accomplished successful projects both from

home and abroad. These projects ranged from Corporate Content Management System (CMS) to

large Social Networking site to Information Dissemination site for NGOs etc. Below are some of

our clients who are happy to work with us:

6.1.1. Local Clients:

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6.1.2. Foreign Clients:

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Chapter # 7

Literature Review

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7.1. Management Information System

7.1.1. Definitions:

The word `system ' does not necessary related to computer or other electronic device. The word

actually implies to two or more related components working together to achieve a common

purpose. In the simplest explanation, management information system is the system of records a

business keeps maintaining its management system. It is a system of collecting and processing

transactions data and disseminating financial information to interested parties (Kieso and

Weygant, 1998. Factors that shape the AIS include natures of the business, the size of the

firm, volume of data and the informational demand that management and others place on the

system. The main purpose of AIS is to accumulate data and provide decision makers with

information to make decisions.

7.1.2 Origins

The concept developed as a logical consequence of the industrial revolution. Littleton implied

that the existence of factory system and the issue of mass production resulted in the necessity of

a system that will manage and control all managerial requirements of the company. However, the

first sophisticated management system is not recognized until the existence of railroads. It was

the first entity to produce detailed information concerning returns on invested capital. The use of

management information in the railroad industry to assess managerial performance developed

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rapidly during the next decades. While the process was previously paper based, today, businesses

use management software as their tools (Brecht and Martin, 1996).

7.1.3 Information System Objectives

Accountants play roles of tremendous significance in the economy. Without information

expertise of accountants, business will be unable to evaluate their cost and profit position, gauge

product or business unit performance, or to plan future financial success (Brecht Martin, 1996.

The increasing use of computer software that automates most of our works, now accountant

possess the opportunity to assist creating and designing AIS that serve as more efficient

management tool. Management systems deployed within companies required a sizeable

investment and maintenance cost. Thus, companies generally has clear objectives of installing

the system, some of them are:

To support the stewardship function of management

To support management decision making

To support day-to-day operations of the firm

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7.2. Benefits and Roles of AIS

7.2.1 AIS as a Tool of Efficient Decision Making

Although it does not appear on a Balance Sheet, Information is one of the most valuable assets

most organizations possess. Without good, accurate and timely information, good decisions

cannot be made. The flow of information from the management department can influence all

other departments within a company. For example, operating personnel require very timely,

detailed information for immediate decisions, while upper management needs summaries of

financial information for longer time periods in making long term decisions. Well-organized AIS

will make everyday business a lot easier and more effective (Hall, 2001 .Some of the practical

utilities of AIS that enhances efficiency is: Tracking corporate management information:

expenses, employee advances, investments, incomes...

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Chapter # 8

Implementation of AIS in

Right Brain Solution Ltd.

By using Balanced Scorecard

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Balance Score card (BSC) is currently the most popular performance management system

framework worldwide. It provides a framework in which both financial and non-financial

success measures are linked by the firm’s strategy. It looks at performance from four

perspectives: financial, customer, internal process and learning and growth. BSC minimizes

information overload by limiting the number of measures used, so it forces managers to focus on

the most crucial measures.

When creating a Balance Scorecard, a software company needs to have a BSC tool. With the

BSC management tool, a software company can organize the list of numbers and show the part

where the organization is succeeding and the aspects that need work. When this is presented

before the employees, they have a better idea on the company's finances, staff, operation,

supplier, customers, and support systems. It has been proven that this is quite a good move

because this will make the employees be more part of the company; therefore they will work

more effectively.

In the financial world, balance score card is a determinant of how well a business has placed a

strategy in terms of finances. This means that the strategy should be driven across all areas of

operations, and the implementation of these strategies or action plans should translate into

results.

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If the company is failing in the delivery of adequate service for many reasons-employee

behavior, external factors, management decisions, and etc.-then there has to be an analysis to

determine the real cause of the problem. Only then will one company find the right solution and

implement action plans to balance the scores in the Key Performance Indicators. That is the only

time one can achieve a balance score card problematic situation.

If Right Brain Solution Ltd. pays close attention to BSC tool that can actually get the job done,

this is because of the high-quality and innovative service line. If Right Brain Solution Ltd. uses

Balance score card tool their service will be more strong and organized. In that way, they get

better insight on the performance of the company as a whole.

The whole purpose of the BSC management tool is for Right Brain Solution Ltd. to come up

with a strategy that can test on a trial run and see whether it will work for your company or not.

If it is the latter, then Right Brain Solution Ltd. should come up with an integrated system. The

employees should also be involved in innovating ideas for the company.

The whole point of having the balance scorecard for Right Brain Solution Ltd. is to focus on the

important metrics that will establish the company's success. Success will be an action and not

just words in the company. The Balance Score Card tool ensures this to take place.

The shareholder value is the high customer loyalty of any limited company. Again, this can be

measured with the BSC management tool. It sets the parameters which allow everyone to check

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whether the high customer loyalty or the high standard customer services or fast& efficient work

contribute to the results that Right Brain Solution Ltd. is looking for.

The BSC preview tool is also a major factor especially when the employees are aiming to work

on the key issues. Launching BSC in Right Brain Solution Ltd., Employees and managers should

definitely focus on these because this is where the balanced scorecard comes along. The

organization of all the issues is quite the key to success. If this is done right, then this will just

lead to the improvement of the Right Brain Solution Ltd. which will seep over to the

performance of the employees.

8.1. New vision and strategy of Right Brain Solution Ltd.:

Right Brain Solution uses BSC tool to evaluate the performance their internal vision:

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8.2. Implementing on line Balanced Scorecard in Right Brain Solution Ltd.:

Measuring the performance of employees is necessary for Right Brain Solution Ltd. However,

this does not mean that evaluator will have to stay in office or workplace just to monitor how

well the employees are doing. As the need for the scorecard evolves, Right Brain Solution Ltd.

implements the online BSC software. With the help of this tool, Right Brain Solution Ltd.

become able to keep track of your company's efforts and projects to see whether they are going

well or not.

The online BSC software can be considered as among the most utilized applications today. This

widens and increases the effectiveness of the balanced scorecard as a methodology for

performance measurement. Now, using online BSC Right Brain Solution Ltd. can access records

regarding the services, performance of employees and the profitability of the company anytime

and anywhere as long as the bank is connected to the internet. This is very helpful due to the fact

that you cannot stay in your office or building 24 hours a day and seven days a week. Apart from

that, there are times when you will not be alerted as to whether there are problems in the

company or not. When such occurrences are not detected, there is a huge chance that they will

get worse, leading your company into deterioration. Performance measurement is always needed

but there are a lot of companies that take this.

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8.3. Implementing web based scorecard in Right Brain Solution Ltd.:

The web based scorecard is also very important for the management. This is because each aspect

that is considered to be quite important by the company is closely observed. Whatever system

does not work is improved. The web analytics scorecard helps for management in tracking from

all the business alliances. This prevents the risks of acquiring insurance assessments as well as

closely observing the system. Whatever system does not work is improved. The web scorecard

solution overview does exactly just that. These can easily help improve the efficiency of the

clients when relating to the customers. The web analytics scorecard is also the root for the clients

to apply on the consistent comparison of the based-performance assessments. When guiding the

business directions of the web based scorecard, management can closely look into the business

decisions.

The web based scorecard also reflects the performance as well as the commitments that are

needed for both the behavioral and operational metrics that are needed for the company to

function.

When web based balance score card is introduced then management of Right Brain Solution Ltd.

become able to keep track of the different important areas namely internal process, financial,

customer and learning and development. These four are essential in making sure that Right Brain

Solution Ltd. will be able to reach its goals.

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The balanced scorecard report is a part of the strategic planning and management processes. This

is because all of the necessary ingredients in the business will be taken into consideration so that

the evaluation procedure will be easy. The executive leadership, the jobs of the employees, the

processes, the methodologies of the company and the alignment of the organization are among

the aspects that will enable the company to become a strategy focused enterprise. 

Web based Balance Score Card helps Right Brain Solution Ltd. to achieve its purpose and drive

improvement not only for the performance of the employee but also for the procedures and the

cash flow.

8.4. Benefits of Balance Score Card in Right brain Solution Ltd.: After implementing

Balance Score Card they become benefited from several surfaces.

One of the major benefits is that management does not have to go to the office or use the

computers when they are in workplace. This is because they can access the information that they

are required to view in order to assess the performance of the business. 

Another benefit here is that management can get the data that they are searching for without any

delay and this means that they are able to access it in real time. Accordingly, the data that they

obtain are also in the latest time.

Using the balance score card, Right Brain Solution Ltd. can enjoy the managerial tool as it

increases the profits that the company gets from the sales and other things. Also, it views all the

aspects that will affect the performance of the company and the reaction of the customers as

well. 

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This web BSC gives Right Brain Solution Ltd. the chance to make sure that its customers are

getting the attention that they need. The balanced scorecard helps Right Brain Solution Ltd. to

determine the key areas that will enable the bank to measure the impact on its customers.

Eventually, this leads Right Brain Solution Ltd. to become one of the top software companies in

the marketplace.

Also, Right Brain Solution Ltd. concentrated on making the processes and procedures even more

efficient for not only able to save money but also provide quality products and services to your

clients. Giving clear instructions helps Right Brain Solution Ltd. to achieve the goals and its

workers will be able to target their efforts on a certain objective.

8.5. Creating scorecard map in Right Brain Solution Ltd:

It will be easier to design the goals and the strategies of Right Brain Solution Ltd. by creating a

scorecard map. A scorecard map helps to improve the precision and the efficiency of the

traditional strategy map and the balanced scorecard as well. Because of scorecard map, Right

Brain Solution Ltd. becomes able to understand better about the target market and strategic

planning. This helps Right Brain Solution Ltd. to attain the results that it would like to achieve so

that employees can improve the efficiency of the productivity of the whole organization. An

example of score card map is given below to evaluate several perspectives of which Right Brain

Solution Ltd. considers:

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8.6. Balanced Scorecard tools used by Right Brain Solution Ltd.

Right Brain Solution Ltd. uses two software for implementing Management Information System

by using balanced scorecard.

Quick Book: This software is used for making balance sheet and trial balance.

They just have to input the journal entry and software automatically generate the

trial balance, income statement and balance sheet.

Scrum: This is open software collected from internet and edited by Right Brain

Solution Ltd. For Administrative purpose. With this software company become

able to know that whether the employees are working in right direction or not.

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8.7. Sample Picture Right Brain Solution Scrum:

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Chapter # 9

Findings

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Findings:

From doing internship in Right Brain Solution Ltd , I have found that it gives nice

working environment for employee.

They use the scrum for doing their administrative work.

They use wiki.rightbrainsolution.com for sharing important documents among each other.

They use scrum for time check so that they can know whether the employee coming in

time to the office.

They also use scrum to know how many projects are going on and what is the amount of

revenue is being generated by every single employee of the company.

They use quick book software for maintaining a proper account for the company.

With quick book software they can automatically generate income statement, trial

balance and balance sheet.

Overall I have found that the companies always trying automate all the necessary

materials.

Company use online banking for all the transactions.

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Chapter # 10

Suggestions

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Suggestions:

Employees do not input their entry time and working time regularly. Which

effects on company’s revenue generation process. So company should be more

aware this area and take necessary steps to resolve it.

The entire things are operated with software. So there is a possibility for data or

information loss. And sometimes incorrect entry in the software makes

harassment to the use of software for employee. So company also should look on

that area.

Wrong entry in general ledger may cause wrong income statement, trial balance

and balance sheet. So company should arrange alternative like manual balance

sheet, income statement and trial sheet for keeping records of the company.

They have got huge software collection for implementing Management

Information System by balanced scorecard to their company but they don’t have

enough skill people to operate those software which sometimes creating problem.

So company should look on that.

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Chapter # 11

Conclusion

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Conclusion:

From doing study on Right Brain Solution I have found that Right Brain Solution Ltd.

implements Management Information System into their company by using balanced scorecard.

For using balanced scorecard they have used two software in their company. One in quick book

and another is scrum.

There is some little problem with using this software which can be removed. Right Brain

Solution Ltd. Already a renowned company in the software industry. If they maintain

Management Information System in their company properly, surely they will be in top among all

the software companies in Bangladesh.

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Bibliography:

Books:

Stanley B. Block & Geoffrey A. Hirt (2005). Foundations of Management

Information System McGraw-Hill.

Graham, Benjamin & Dodd, David (2004). Security Analysis. McGraw-Hill.

Websites:

www.rightbrainsolution.com

www.wiki.rightbrainsolution.com

www.rbs-projects.com

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Appendix:

List of chart and pictures in appendices:

Fig-5.2 Hierarchy of communication.

Fig-6.1.1 Local client chart.

Fig-6.1.2 Foreign client chart.

Fig-8.1 Vision and strategy picture.

Fig-8.5 Scorecard map.

Fig-8.7 Sample picture of Right Brain Solution Scrum.

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