Internet2 NET+ SIP Services Webinar

Internet2 © 2012 Proprietary and Confidential

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SIP Services Webinar Presented by Internet2, Aastra and Level3

Internet2 © 2012 2 Proprietary and Confidential

! Introduction of SIP Services (Internet2, Tulane)

! Hosted PBX Overview (Aastra)

! SIP Trunking Overview (Level 3)

! ITEC and the Future of SIP Services (Texas A&M)

! Q & A (All)

Agenda


Internet2 Net+ Services Innovative, Community-Driven Services

! Robust SIP services from leading providers

! Scalable platform for managing services

! Reliable network for delivering services

! Flexible features, functionality to meet your needs

! Development of future SIP applications

! Focused on direct Internet2 members


Community Volume Saves Everyone Money # Lines with all services

Avg Cost full service

Discount Paid to Vendor

0 to 20,000 $6.78 0% 93% 20,001 to 100,000 $6.54 4% 93% 100,001 to 250,000 $6.19 9% 94% 250,001 to 500,000 $5.75 15% 94% 500,001 to 750,000 $5.45 20% 94% 750,001 to 1,000,000 $5.06 25% 95%

Notes: Local trunking and Flat-Rate Long Distance SIP trunking are included Assumes 90% premium and 10% base lines for Hosted PBX Assumes 50% with unified messaging Includes managed Session Border Controller (SBC) on campus* Amortizes NRCs over 5 years for SBCs, install fees, porting, etc. Does not include applicable taxes, USF and fees Does not include handsets

*SBC is one-time additional CAPEX charge; maintenance is included


Where we are

! Early Adopter Status • Be an early adopter and map the future of SIP Services

! Turning up campuses in TAMU ITEC now ! Implementing the platform ! Finalizing agreements

• Internet2 with the service providers • Universities with Internet2

! Full availability in September

Selection and Announcement Implementation Production Migration


Why Do This?

! PBX systems are near end of life

! Major technology shift has already happened

! Rapid adoption of cloud services at Tulane

! Not doing it ourselves will save around $1M per year


Why Sponsor This?

! The challenges we face are not unique and neither are the solutions

! Leverage the benefits of Internet2 membership • No reason to do this as a series of one-offs • Achieve better pricing as a group

! If our expected savings are average for adopters, then we as a

consortium reduce higher education costs by at least $100M if we're

successful


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Aastra Hosted PBX Overview


! Financially stable, worldwide corporation •  Publicly Listed on the Toronto Stock Exchange - Symbol AAH.TO • US Headquarter in Frisco (Dallas), Texas • Over 50 consecutive quarters of profitability •  Presence in over 100 countries worldwide

! 30+ years’ experience delivering “mission critical” communication for Enterprises, Research Facilities and Learning Institutions

! Currently providing Hosted PBX services to the State of Florida government agencies

! Hundreds of Higher Education customers globally ! Expertise and Experience designing, deploying and supporting large Enterprise Class (SIP)

installations

Aastra


• Clearspan® is a carrier-grade, highly reliable, multi-tenant softswitch used by most

carriers globally (BroadSoft)

! Extensive set of call features

! Complete suite of UC applications including clients, integrated mobility, web & video

collaboration and more

! Clearspan Anywhere™: make and receive calls from one number, on any device,

anytime

! Large selection of endpoints, including those from Aastra and 3rd parties

! Integration with Microsoft (OCS/Lync) and IBM Sametime

Clearspan


! Unified Messaging

! Video

! Mobile Client

! Call Center

! Web Collaboration

! etc…

Additional Applications

! All the features of

Basic plus….

! Auto Attendant

! Assistant Enterprise

Premium User License

! Traditional PBX

features

! Enhanced Group Svcs • Acct/Auth codes • Multimedia on Hold • Multimedia Group

Custom Ringback • Enhanced outgoing

dial plan •  Instant Group Call

Basic User License

Flexible licensing options


User Portal ! Users can configure their own settings such as:

•  Incoming call handling (block,

forward, DND, etc.)

•  Outgoing call handling (speed

dials, call return, etc.)

•  Messaging options, profile,

etc.


Services Devices Routing / Numbers

Enterprise Manage enterprises, groups, numbers, services, devices

Group Manage departments, Groups, users, numbers, services, devices

Department Manage user moves, adds and changes

User Personalize services

Filter

Filter


Integrated Unified Communication Toolbar

Login/out Options

Remote office Forwarding options Simultaneous ring

Call control Line selector

Directories

! Outlook and Internet Explorer plug-in

! Allows users to manage phone features and call control

! Customizable


Clearspan Anywhere™

! Make and receive calls from one number,

on any device

! Easy for the end user to configure from

the toolbar

! Seamlessly move calls between devices

PSTN

LAN

Seamless Call Movement

Media Gateway


Receptionist

! Attendant console

! Web –based; supported

on Windows ® PCs and

Tablets

! Incoming call handling,

call monitoring, operator

barge-in, etc.


! Standard or Premium license

options

! Agent or Supervisor client options

Call Center


Integration with 3rd party applications

! Microsoft OCS/Lync

! IBM Sametime

! Salesforce.com

! ACT

! Many more…


6731i

6730i

6739i

6753i

6755i

6757i

6737i

6735i

! Wide selection of Aastra phones

! 3rd party phones (SIP compliant)

! Softphones

! Video endpoints

! Fit any need, any budget

Terminals


Geographical Redundancy


Reliability ! Redundant cores operate in Hot Standby mode


Campus Options ! WAN and PSTN support

! Small, Medium and Large

configurations

! Single-appliance solution for

small and medium locations

! Survivability with failover

•  PBX-like functions

•  No administration

required

! Redundancy options


Pricing

User TypeBasic User License 5.20$ Per MonthPremium User License 5.70$ Per MonthUnified Messaging User License 0.30$ Per Month

Additional OptionsACD -‐ Standard Call Center License 5.42$ Per MonthACD -‐ Premium Call Center License 13.94$ Per Month

ACD -‐ Call Center Agent Client (in addition to a Standard license) 14.10$ Per Month ACD -‐ Call Center Supervison Client 27.87$ Per Month

Receptionist Enterprise 49.67$ Per Month Microsoft OCS (LYNC) integration 0.30$ Per MonthSIP Business Trunking (PBX Overlay) concurrent call paths to existing PBX 6.06$ Per Month/concurrent user

G.729 Codec (used for transcoding) 1.15$ Per Month/concurrent user Telchemy Voice Quality Monitoring tool 0.10$ Per Month


Summary

! Deploy the most advanced set of PBX and UC services to your user base

! Highly reliable solution with options for survivability on campus should the connection

to the network fail

! Institutions maintain control over their MACs, features, etc., and can share that

control between departments

! Licensing and applications to fit different user roles: basic, premium, receptionist, call

center, etc.

! Wide range of endpoints to fit various needs, budgets


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Level 3 SIP Services Overview


Full number portability, scaling to 10,000+ TNs per day, with 7 day lead time Port individual numbers or entire code ranges

Level 3 Owns and Operates a Large Scale Voice Network ! Carries 8 billion minutes per month

processing more than 80 million calls every day

! Provides voice services to 15 of the 20 top Telecommunications Carriers in the world

! Exceptional Reliability with geographic and/or same site failover, load balancing and resiliency – failover protection is measured in seconds, not hours

! CLEC status and is actively supporting voice business in all 50


Level 3 Internet2

Internet2 Hosted SIP Trunking Architecture

Aastra Clearspan Toll Free

Operator , x11 services

Optional E-911

SIP Compliant Phones/ Peripherals

Long Distance

PSTN

PSAP

Internet

Local Origination

Internet2

Campus IP Network

Session Border

Controller

Level 3 SIP Network

Campus/Regional Network

Level 3 Voice Network Internet2 Network

Aastra Clearspan

Session Border

Controller

PSAP

RON

Session Border

Controller


Internet2 SIP Trunking Architecture

Campus managed solution

SIP Compliant Phones/

Peripherals Aastra /Cisco Avaya / Lync

Siemens/ Toshiba

PSTN

PSAP

Internet Internet2

Campus IP Network

Session Border

Controller

Level 3 SIP Network

Campus/Regional Network

Level 3 Voice Network

PSAP

RON

Session Border

Controller

Level 3 Internet2

Toll Free

Operator , x11 services

Optional

E-911

Long Distance

Local Origination

Internet2

Session Border

Controller


911 Capabilities

! As an option, Level 3 can provide Enhanced 911 (E-911) services for end-user service locations with all SIP Trunking deployments

! Universities can also retain control and responsibility for E911 without using Aastra/ Level 3

! 911 Service is of critical importance to universities to avoid legal and regulatory compliance challenges.

! Level 3 owns and operates its own 911 network

! Network directly connected to 5,540 Public Safety Answering Points


Level 3 SIP Trunking ! Per Concurrent Call Path - Flat Rate Local with Measured LD - (Per Month) $16.00

! Continental United States Long Distance (CONUS LD) Interstate - (Per Minute) $0.01

! CONUS LD Intrastate - (Per Minute) $0.017

! Per Concurrent Call Path - Flat Rate Local including CONUS LD - (Per Month) $19.00

! International LD Varies per country

! CONUS Dedicated Toll Free Interstate - (Per Minute) $.019

! CONUS Dedicated Toll Free Intrastate Varies per state

! Dedicated Toll Free International Varies per country

! New or Ported Direct Inward Dial Number - (Per Month) $0.80/$0.30

! Optional Level 3 Per Seat SIP Trunking

! Per Seat - Flat Rate Local including CONUS LD $4.20

! Non-Recurring Charge per Concurrent Call Path $20.00

! Non-Recurring Charge per TN (new or ported) $0.50

! Non-Recurring Charge, per Seat Pricing Model $4.00


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Master Title ITEC and the Future of SIP Services


Internet2 Technology Evaluation Center ! Established in 2004

! Several Million Dollars in funding for VoIP (including emergency communications)

! Support advanced Internet2 voice services •  Establish Advisory Group •  Stand Development Server •  Full time support engineer for community • NG 9-1-1 integration •  IMS based Fixed Mobile Convergence •  ENUM SIP Peering •  AVCI video integration •  Statistics Reporting


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Q & A Please use the Chat function to submit your questions Post webinar additional questions to [email protected] Follow our blog at feed:https://blogs.internet2.edu/feed

Internet2 NET+ SIP Services Webinar

Technology

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hosted pbx overview

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