Internet Marketing - Poitiers 2003 1 < © Copyright 2003 The Results Network > Session 12: Website Building Workshop
Dec 18, 2015
Internet Marketing - Poitiers 2003 1< © Copyright 2003 The Results Network >
Session 12:
Website Building Workshop
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End Session 12:
Website Building Workshop
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Session 13:
Functional developmentof the website
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• Information• Transaction• Interaction
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Stages (or Generations) of Websites
• Stage I: Publishing sites - Information
• Stage II: Databases and Forms - Transaction
• Stage III: Personalization - Interaction
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Stage I: Information
Info Links
http://www.france98.com/french/index.html
Pictures/Information
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Stage I
What makes this a Stage I Website ?
Organises, Broadcasts andDisseminates Information
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Stage II: TransactionDatabases and Forms
To find out the travel distances between the host cities:
Select your starting point
Select your destination
Bordeaux
Paris
Toulouse
Marseilles
Toulouse Marseille – 404km
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Stage II
What Makes this a Stage II Website?
The ability to retrieve information to respond to user requests
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Stage III: Personalization and Interaction
If you area team WC98 member and are using a computer other than the one you originally joined WC98, enter your nickname and password now.
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Stage III
What Makes this a Stage III Website?
More than ask-respond…AnticipatesSuggests
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Usage of this information
• The website success factors will be used by you and your team in order to:– Design the site accordingly– Evaluate your own site step by step
• We will use the website success factors to evaluate your site too!
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Website Organisational Aspects
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Cost and Performance
Table 5.5
One of the best uses of Web chain analysis is to compare alternative methods of acquiring
customers
Site Impressions Cost
Cost per
Impression CTR
Cost per
Prospect
Time to
Reach
4000
Prospects
Ad
Network 75,772 $2,075 $0.03 2.70% $1.01
About 2
weeks
Search
Engine 16,670 $1,133 $0.07 5.50% $1.24
About 4.5
weeks
Special
Type 1,887 $52 $0.03 9.50% $0.28
About 23
weeks
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End Session 13:
Functional developmentof the website
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Session 14:
Drivers of internet success How to evaluate your site
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Session 15:Website Promotion
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Promotion
Two ways to think about this topic:1. Online communication
– The URL– Search engine positioning– Webvertising– Affiliate marketing– Viral marketing– Email marketing– Community marketing
2. Role of the website in the customer contact/communication mix
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Promotion: Comparison of communication
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Do You Yahoo?
• For 50% of US Web users: Yes!!• A phenomenal eCommerce success story• Yahoo! brand extensions provide value add for users
– Yahoo! games– Yahoo! clubs– Yahoo! chat– Yahoo! auctions– Yahoo! Stores
• Yahoo! leverages its brand and ability to draw traffic to generate multiple revenue streams
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Most Popular Web SitesYahoo! Leads
Figure 5.1Most Popular Web Sites
51% 50%
35% 34% 33% 32%28% 27% 26% 24%
0%
10%
20%
30%
40%
50%
60%
yahoo.com
aol.com
msn.com
go.com
geocities.com
netscape.com
excite.com
lycos.com
microsoft.com
tripod.com
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Yahoo! Brand ExtensionsThe Success of the Yahoo! Brand
Figure 5.2
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Web Benefits to Firms
• The range of Web benefits– Business models can be based on improvements in product
or service– Business models can be based directly on generating
revenue• Let’s take a closer look at these broad classes of business
models
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• Sponsorship• Alliances• Banner advertising• Prospect fees• Sales commissions
Revenue-Based Biz ModelsUse the Net to Make Money
Provider Pays
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• Sponsorship• Alliances• Banner advertising• Prospect fees• Sales commissions
• Product sales• Pay-per-use• Subscriptions• Bundle sales
Revenue-Based Biz ModelsUse the Net to Make Money
Provider Pays Customer Pays
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Closed Loop Marketing
• Marketing is closed loop when specific customer responses to specific marketing actions can be tracked– For example: if an online ad encourages Web site
registration, the campaign is closed loop if users can be tracked from ad exposure to the decision to register
• Closed loop marketing leads to rapid learning– Marketers can experiment with prices, ad copy, and
product features on selected samples of consumers
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The Impact of Closed Loop Marketing
• Marketers want two results from user responses– They want consumers to make a choice that leads to
• information• improved customer satisfaction• a transaction
– Marketers want to learn about visitors to their site
On the InternetNobody KnowsYou’re A Dog…
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Web Chains
• A Web chain is a click sequence– Can be as short as a single click– Can be as long as all possible choices on a Web site
• Decision points = event nodes• Ending point = result node
• Common Web chain starting points– Company homepage– Search engine or portal– Banner ads
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Web Chain of EventsFigure 5.12
R1: Doesn’t Notice Ad = $0 benefit
Offline Induced Buyer (OIB)
R3: Offline Purchase = (Ad brand + Web Site brand + Offline profit)
No Notice Rate (NNR)
E1: Views Page with Paid
Link
(1-CTR-NNR)
Click-through Rate (CTR)
R2: Notices Ad but doesn’t click
= Ad brand impact
E2: Clicks Through to
Company Web Site = Prospects
BEGIN
(1-PCR) Prospect Conversion Rate (PCR)
E3: Views Web Site but Doesn’t Buy
E4: Visits Web Site and Buys
New Customer (1-RR)
(1-OIB)
R4: No Immediate Purchase = (Ad brand + Web Site brand impact)
Repeat Buyer (RR)
R5: New Customer = (Ad
brand + Web Site brand + Online profit + Future lifetime value)
E5: Loyal Customer
EN
D
Offline Buy Rate (OBR) Online Only (1-OBR)R7: Only buy online = (Ad brand + Web Site brand + Online
profit)
R6: Would have bought offline anyway = (Ad brand + Web Site brand + Online
profit – Offline profit)
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Virtuous Web Cycle
Huh?
• Is a business system with positive feedback• Each element in the business system feeds off another
element in the system and feeds into yet another element in the system
• If the cycle is strong enough, it can actually be a self-fulfilling expectation
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Virtuous Cycle for Net Growth
Let’s look at how it works
Popular Fascinati
on
• It starts with user fascination
Web Sites and
Web Content
• Providers see the developing opportunity and rush to create new brands & services, which creates more hype
Consumer and
Business Internet Access
• The buzz feeds back into consumers’ interest and desire to experiment with the new technology
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A Dot Com World
• The virtuous Web cycle leads to rapid growth of – Consumer access– Internet usage– Content online
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Evaluating Web Chains
• Enables marketers to evaluate a wide range of Web strategies and tactics
• Calculate– expected value of an impression– expected value of a prospect– expected value of a new customer– expected value of a repeat buyer
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Web Chain Benefits and ProbabilitiesFive Main Benefits Occur in the Chain
• Online contribution: the incremental profit from an online sale• Offline contribution: incremental profit from the sale of products
through the standard channel• Ad-brand impact: value to a visitor, who sees the ad but doesn’t
click through• Web site brand impact: value of a visit to the Web site that results
in benefits, but not a sale• Lifetime customer value: future value of profits from a new
customer
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Evaluating Web Chains
Behavior Rates Impact Values
Variable Level Variable Level
Click- through rate 2.7% Ad- brand impact $0.00
No- notice rate 70% Web site brandimpact
$.0.30
Prospect conversionrate
15% Offline profit $15.00
Repeat buying rate 90% Offline profit $23.00
Offline- induced buyrate
0.05 New customer LTV $125.00
Offline buy rate 0.30
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From Web Chains to Closed Loops
• There’s a strong connection between Web chains and closed-loop marketing
• A Web chain is closed loop if– the chain extends from the marketing offer to
the desired marketing response– Each step is trackable
• The Internet can be used to close the loop on traditional media advertising if unique identifiers are included with the ad– Dell newspaper ads contain a unique code
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Further Reading/Research
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End Session 15:
Web Site Promotion
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Session 16: Final Course Review
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Typical career profiles
• Generalist– eBusiness-responsible person (integration of the
divisions) – Project manager eCommerce – Sales manager eCommerce Products – Director/conductor of a special product group (e.g.
Smartcards) • Specialist
– Web designer / Web master– Web editor– Internet Service Provider
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What did we learn?
• Course objectives and performance expectation review
• Knowledge Review
• Project Feedback and Planning
• Course Evaluation
• Internship Opportunities
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End Session 16:
Final Course Review