Geneva, 2 November 2009 International Telecommunication Union Sign Language and technology - access, applications and interoperability Jeff McWhinney, Managing Director Significan’t (UK) Ltd ITU-T Workshop "The impact of the United Nations Convention on the Rights of Persons with Disabilities on the work of the ITU-T" Geneva, 2 November 2009
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International Telecommunication Union Geneva, 2 November 2009 Sign Language and technology - access, applications and interoperability Jeff McWhinney,
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Geneva, 2 November 2009
InternationalTelecommunicationUnion
Sign Language and technology - access, applications and interoperability
Jeff McWhinney,Managing Director
Significan’t (UK) Ltd
ITU-T Workshop"The impact of the United Nations Convention on the Rights
of Persons with Disabilities on the work of the ITU-T"Geneva, 2 November 2009
ITU-T Workshop on AccessibilityGeneva, 2 November 2009
InternationalTelecommunicationUnion 2
Introduction - Key Partners
Jeff McWhinney – MD Significan’t–London, EnglandJacques Sangla – Chef de Projet – WebSourd, Toulouse, FranceEmmanuel Buu & Didier Chabanol – Co-Founders, IVèS, Grenoble, France
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Article 9 – UN Convention on the Rights of the Disabled Person
2(e) To provide forms of live assistance and intermediaries, including guides, readers and professional sign language interpreters, to facilitate accessibility to buildings and other facilities open to the public;
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Article 9 – UN Convention on the Rights of the Disabled Person
Problem: In the UK there are 250 deaf sign language users to a sign language interpreter – average waiting time = 2 weeks.Solution: Video Remote Interpreting (VRI)Avatars –
WebSourd
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Article 9 – UN Convention on the Rights of the Disabled Person
2(g) To promote access for persons with disabilities to new information and communications technologies and systems, including the Internet;
2(h) To promote the design, development, production and distribution of accessible information and communications technologies and systems at an early stage, so that these technologies and systems become accessible at minimum cost.
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Article 9 – UN Convention on the Rights of the Disabled Person
Solution: Video Relay Services
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The Proof: US VRS market demand
Source: www.neca.org
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Key barriers to efficient video calling
Lack of peering agreements amongst SIP providersHigh speed broadband access and availabilityInteroperability in video calling devicesENUM not widely implementedSolution?
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Video Relay Services Centre
Jacques SanglaChef de Projet
WebSourd
ITU-T Workshop"The impact of the United Nations Convention on the Rights
of Persons with Disabilities on the work of the ITU-T"Geneva, 2 November 2009
ITU-T Workshop on AccessibilityGeneva, 2 November 2009
InternationalTelecommunicationUnion 10
Video Access Point
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Accessibility in Technology
The relay centre solution offers independence for deaf people enabling them to make direct phone calls. It avoids misunderstandings, missed appointments, stress and unnecessary trips for the deaf person.WebSourd relay centre is available on the internet through a P.C., a videophone or any other compatible terminal such as a 3G cell phone. It is then easy to communicate via a relay operator in sign language or type it out in French30.000 calls by 150 persons per year
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The use of WebSourd’s Relay centre
Regular increase of the phone callsSociological study of the Relay Centre's users with four main kinds of phone calls:
To understand and be understood: quick access to an interpreterCommercial calls: to place orders or book items as well as getting information, compare prices and access to certain servicesTo get back in contact with people who have drifted away from the deaf person because of the lack of phonesTo change the way deaf people interact with society by being equal to others in communication
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Criteria
Full and easy telecommunication network accessibilityAccess to phone calls free of chargeOpen and available 24 hours a dayAccess to the phone for allEasy use of the telecommunication deviceQuality requirements
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The WebSourd Avatar
The implementation of the 3D avatar in computer generated images able to express itself in sign language on command and with two great principles
A guarantee of a high quality of animation that transcribes all linguistic treasures of the sign languagethe software development that can create the easiest sign language
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The WebSourd Avatar (2)
The automatic message in sign language by an avatar is now a reality and can be expanded to other services in France or abroadThe WebSourd avatar has been developed with the SNCF. The Gare de l’Est in Paris is provided with information screens on which you can see Jade, the virtual assistant, making announcements in French sign language and this has been in operation since June 10th 2007
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The WebSourd Avatar (3)
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Accessibility in Technology
Emmanuel Buu & Didier ChabanolCo-Founders
IVèS
ITU-T Workshop"The impact of the United Nations Convention on the Rights
of Persons with Disabilities on the work of the ITU-T"Geneva, 2 November 2009
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Accessibility in Technology – The Needs
Relay services: intermediation when the two parties cannot communicate directly
Need to exchange media requirement and speech capabilities Remote assistanceText captioning for hard of hearing peopleVideo for remote assistance of people with visual impairments (indoor, outdoor), far end camera controlRemote reading by assistant (elderly people)
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Relevant standards exists to fulfil those needs
Relevant (non-IMS) standardsReal-time text RFC 4103 and co: total conversationCamera control H.323 annex QDual video (remote viewing) H.239In call location http://tools.ietf.org/html/draft-ietf-sip-location-conveyance-13
IMS represents a chance to integrate all these standard cleanly
First step: 3GPP TS 22.173 IMS Multimedia Telephony Service now says that it can be used to implement Total Conversation as described in ITU-T F.703
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Implication for IMS networks
IMS based operators will need to accommodate devices which aim is to provide accessibility in real lifeAudio and video are not the only media/info to be handled in a call. Text, location (provided by terminal)Richer device to device control protocols for remote assistance (e.g. Camera control)IMS should be able to be used by service providers. Not only by major telcos