© i-graduate confidential 2017 1 International Student Barometer Algonquin College Fall 2017
© i-graduate confidential 2017 1
International Student Barometer
Algonquin College
Fall 2017
Summary
© i-graduate confidential 2017 2
Pre-Arrival Experience Appendix
Survey Overview
National Trends
Headline Results
Survey Response
Decision Factors
Key Influences
Agents
Application
Arrival
Learning
Engagement
Living
Support
Deliverables
About i-graduate
Questionnaire
Additional Information
Process summary & scale
© i-graduate confidential 2017 3
Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of college
Semi-standardized online questionnaire format, adapted and customized for each partner college
Students invited to feedback from September to December 2017
110,386 international students responded from 129 colleges in 17 countries
College-specific results compared against comparator groups, national and international benchmarks
Reporting: in person, confidential and customized to each college
© i-graduate confidential 2017 4
All participating collegesISB (110,386), SB (85,220), ISBSB (114,926)
Aalto University Estonian Academy of Arts Leeds Beckett University
Åbo Akademi University Estonian Academy of Music and Theatre Lincoln University
Algonquin College Estonian Business School Liverpool John Moores University
Anglia Ruskin University Estonian Entrepreneurship University of Applied Sciences London South Bank University
Arcada University of Applied Sciences Estonian University of Life Sciences Macquarie University
Asia Pacific University of Technology & Innovation (APU) Euroacademy Mahidol University
Auckland University George Brown College Massey University
Bath Spa University Glasgow Caledonian University Memorial University
BINUS University Goldsmiths, University of London Monash University Malaysia
Bishop Grosseteste University Griffith University Murdoch University
Camosun College Hamk University of Applied Sciences Newcastle University
Cape Breton University HAN University of Applied Sciences Northumbria University
Central Queensland University Hanken School of Economics Nova Scotia College of Art & Design
Charles Darwin UniversityHong Kong Community College (HKCC)/School of Professional
Education and Executive Development (SPEED)Nova Scotia Community College
Coventry University HU University of Applied Sciences Utrecht Peking University
Curtin University, Malaysia International Medical University Penang Medical College
Dalhousie University Jönköping University Queen's University Belfast
Danmarks Tekniske Universitet Kent State University RMIT University
DePaul University La Trobe University Royal Holloway, University of London
Durham University Lancaster University Southern Alberta Institute of Technology
Edith Cowan University Lane Community College St. Francis Xavier University
Erasmus University Rotterdam Lappeenranta University of Technology Sunway University and Sunway College
© i-graduate confidential 2017 5
All participating collegesISB (110,386), SB (85,220), ISBSB (114,926)
Swinburne University of Technology University of British Columbia University of Oxford
Tallinn University University of California, Davis University of South Australia
Tallinn University of Technology University of Cambridge University of South Wales
Tampere University of Technology University of Central Lancashire University of Southern Queensland
Taylor's University, Lakeside Campus University of Delaware University of St Andrews
Teesside University University of Dundee University of Strathclyde
The Hague University of Applied Sciences (THUAS) University of Eastern Finland University of Sussex
The Hong Kong Polytechnic University University of Gloucestershire University of Tampere
The Royal Veterinary College University of Greenwich University of Tartu
The University of New England University of Groningen University of Technology Sydney
The University of Nottingham - China University of Helsinki University of Texas at San Antonio
The University of Nottingham - Malaysia University of Huddersfield University of the West of Scotland
The University of Western Australia University of Jyväskylä University of Turku
Umeå University University of Lapland University of Vaasa
Universidad Pompeu Fabra University of Malaya University of Waikato
Universita Cattolica del Sacro Cuore University of Michigan-Flint University of Warwick
Universiti Teknologi Malaysia University of Minnesota Victoria University of Wellington
Universiti Teknologi Petronas University of Nebraska–Lincoln Vrije Universiteit Amsterdam
Universiti Tenaga Nasional University of New South Wales Wageningen University
University of Adelaide University of Nottingham Wilfrid Laurier University
University of Amsterdam University of Otago
University of Bradford University of Oulu
© i-graduate confidential 2017 6
Benchmark groups
Canada ISB (8,366)
Algonquin College
Camosun College
Cape Breton University
Dalhousie University
George Brown College
Memorial University
Nova Scotia College of Art & Design
Nova Scotia Community College
Southern Alberta Institute of Technology
St. Francis Xavier University
University of British Columbia
Wilfrid Laurier University
Canada Colleges ISB (2,761)
Algonquin College
Camosun College
George Brown College
Nova Scotia Community College
Southern Alberta Institute of Technology
© i-graduate confidential 2017 7
Headline results
© i-graduate confidential 2017 9
Propensity to recommend
Algonquin(633)
2017 vs 2016
Canada Colleges ISB
(2104)
Canada ISB(6694)
Global ISB(89199)
Undergraduate(439)
Graduate(172)
45% -9% I would actively encourage people to apply 39% 36% 38% 45% 41%
41% 5% If asked, I would encourage people to apply 44% 44% 44% 40% 43%
11% 2% I would neither encourage nor discourage people to apply 13% 15% 13% 10% 13%
3% 2% If asked, I would discourage people from applying 3% 3% 3% 3% 3%
1% 0% I would actively discourage people from applying 1% 1% 1% 2% 0%
Propensity to recommend (all universities)
© i-graduate confidential 2017 10
Would you recommend the college to others thinking of applying here?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
If asked, encourage (ISB)Actively encourage (ISB) Actively encourage (University)
If asked, encourage (Canada Colleges ISB)
Actively encourage (Canada Colleges ISB)
If asked, encourage (University)
Propensity to recommend (year on year*)
© i-graduate confidential 2017 11
The Fixed Benchmark only includes universities that took part in both years
-8% -6% -4% -2% 0% 2% 4% 6% 8%
Overall
Undergraduate
Graduate
Algonquin
Algonquin
Worse in 2017 Better in 2017
*2017 vs 2016
Propensity to recommend (year on year)
© i-graduate confidential 2017 12
Would you recommend the college to others thinking of applying here?
40% 35% 39% 39%45% 48%
53%45%
43% 48%48% 44%
44% 40%36%
41%
15% 14%11% 15%
10% 10% 8%11%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2010 (220) 2011 (161) 2012 (186) 2013 (153) 2014 (319) 2015 (326) 2016 (519) 2017 (633)
I would activelydiscourage people fromapplying
If asked, I woulddiscourage people fromapplying
I would neitherencourage nordiscourage people toapply
If asked, I wouldencourage people toapply
I would activelyencourage people toapply
Overall satisfaction
© i-graduate confidential 2017 13
Overall, how satisfied are you with all aspects of your experience at your college?
90% 84% 82% 85% 86% 84% 76% 85% 91% 89% 84% 91% 91% 87% 80% 78%
83% 84%81%
76%
82%
87%
82% 83%
89%
83%
88%
81% 81%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Canada Colleges ISB
Overall satisfaction
© i-graduate confidential 2017 14
Overall, how satisfied are you with all aspects of your experience at your college?
5%
5%
12%
10%
59%
57%
24%
28%
Canada Colleges ISB (2761)
Algonquin (808)
Very dissatisfied Dissatisfied Satisfied Very satisfied
© i-graduate confidential 2017 15
Survey response
Response rate breakdown
© i-graduate confidential 2017 16
Each dot represents an college in the global benchmark. This college’s response rate is highlighted in red.
37%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Study stage breakdown
© i-graduate confidential 2017 17
80%
59%
6%
13%
12%
26%
2%
1%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Graduate (223)
Undergraduate(557)
First/single year Other year Last year Short program
© i-graduate confidential 2017 18
School breakdown
25%
23%
11%
9%
8%
7%
6%
5%4%
2%
Algonquin (794)
Advanced Technology
Business
Hospitality and Tourism
Algonquin Centre for ConstructionExcellence
Algonquin College in the Ottawa Valley(Pembroke)
Media and Design
Health and Community Studies
General Arts and Science
Don't know
Other
Nationality breakdown
© i-graduate confidential 2017 19
26%
40%
9%
11%
8%
7%
9%
6%
2%
4%
46%
32%
Canada CollegesISB (2761)
Algonquin (808)
India China Brazil Vietnam Nigeria Other
Study level breakdown
© i-graduate confidential 2017 20
59%
69%
21%
28%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Canada CollegesISB (2761)
Algonquin (808)
Undergraduate Graduate Other
© i-graduate confidential 2017 21
Choice of destination
Top 10 factors in study decision (% important)
© i-graduate confidential 2017 22
How important were the following factors when deciding where to study?
**Graduate students only
91%91%91%92%93%93%93%94%94%95%
91%91%
92%92%
92%92%
94%
93%93%
94%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
Algonquin (510) Canada Colleges ISB (1577)
Top 10 influences (choice of college)
© i-graduate confidential 2017 23**Graduate students only
Which of the following helped you to choose this college?
7%8%8%16%16%18%28%32%46%46%
7%10%
7%
15%15%
14%
26%
33%
42%43%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Algonquin (500) Canada Colleges ISB (1562)
Brand strength
© i-graduate confidential 2017 24
Which was most important in your decision of where to study?
Was this country your first choice for international education?
58% 64%
36% 30%
6% 7%
Algonquin (395) Canada Colleges ISB(1190)
The country The college Don't know
13%
87%
Algonquin (395)
No Yes
© i-graduate confidential 2017 28
Agents and Application
Agent rating
© i-graduate confidential 2017 29
Please rate the service you received from the agent/representative office:
3%
3%
6%
5%
53%
48%
38%
45%
Canada Colleges ISB (844)
Algonquin (286)
Very dissatisfied Dissatisfied Satisfied Very satisfied
Agents
© i-graduate confidential 2017 30
To what extent do you agree or disagree with the following statements:
60%
81%
83%
86%
89%
90%
92%
86%
60%
82%
86%
88%
88%
91%
92%
92%
The agent reduced my overall costs (application fee waivers, moneyexchange discounts, etc.)
The agent provided helpful pre-departure orientation services
The agent described the college accurately
The agent reduced time and effort needed to complete my application
The agent was not pushy or forceful with me during theapplication/enrolment process
The agent was knowledgeable about the college's application processes
The agent provided helpful services for my visa application
The agent was well informed about higher education in Canada
Algonquin (215) Canada Colleges ISB (612)
Application to offer - number of days and satisfaction
© i-graduate confidential 2017 31
Average number of days
Sati
sfac
tio
n
How long did you wait between applying and receiving your offer from this college?
Algonquin, Undergraduate
Algonquin, Graduate
Canada Colleges ISB, Undergraduate
Canada Colleges ISB, Graduate
70%
72%
74%
76%
78%
80%
82%
84%
86%
88%
90%
20 25 30 35 40 45 50 55 60 65 70
Application to offer - number of days by year
© i-graduate confidential 2017 32
How long did you wait between applying and receiving your offer from this college?
Nu
mb
er
of
day
s
29
23
29
34
22
35
23
28
0
5
10
15
20
25
30
35
40
2010 2011 2012 2013 2014 2015 2016 2017
Undergraduate
Graduate
© i-graduate confidential 2017 33
Arrival experience
Overall satisfaction - Arrival
© i-graduate confidential 2017 34Arrival section asked to all 1st year students
3%
5%
6%
5%
65%
58%
26%
31%
Canada Colleges ISB (1480)
Algonquin (477)
Very dissatisfied Dissatisfied Satisfied Very satisfied
Derived importance - Arrival
© i-graduate confidential 2017 35
87% 88% 88% 90% 92% 92% 83% 83% 94% 87% 93% 90% 94% 89% 95% 94% 93%
30%
27%
25%
23% 22% 21%20% 19% 19% 19% 19% 18% 18% 17%
11%10% 10%
0%
5%
10%
15%
20%
25%
30%
35%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Algonquin Correlation
Arrival matrix
© i-graduate confidential 2017 36
% difference to primary benchmark
Co
llege
sat
isfa
ctio
n (
sort
ed
by
%
sco
re)
Arrival section asked to all 1st year students
Meeting faculty members
College Residence
Bank account
Study senseCollege orientation
programInternet access
Registration for classes
Formal welcome
Local orientation
ARRIVAL OVERALL
Other friends
Social activities
First night
Welcome
Housing conditionMaking friends from
Canada
-11% -9% -7% -5% -3% -1% 1% 3% 5% 7% 9% 11%
© i-graduate confidential 2017 37
Benchmarking arrival
Arrival section asked to all 1st year students
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB +/-
Canada Colleges ISB +/-
Canada ISB +/-
ARRIVAL AVERAGE 90.0% 84.7% 87.2% 86.6% 5.3% 2.8% 3.4%
ARRIVAL OVERALL 89.5% 88.8% 91.7% 90.4% 0.7% -2.2% -0.8%
Meeting faculty members 94.6% 91.1% 93.6% 91.2% 3.5% 1.0% 3.4%
College Residence 93.9% 86.4% 84.8% 88.5% 7.5% 9.1% 5.3%
Bank account 93.6% 77.6% 91.3% 91.1% 16.0% 2.4% 2.5%
Study sense 93.6% 84.3% 88.1% 86.3% 9.4% 5.5% 7.4%
College orientation program 93.2% 87.6% 90.6% 89.3% 5.6% 2.7% 3.9%
Internet access 92.7% 80.5% 89.1% 86.4% 12.1% 3.6% 6.3%
Registration for classes 92.5% 88.5% 87.7% 88.1% 4.0% 4.7% 4.3%
Formal welcome 92.1% 89.1% 90.0% 89.1% 3.0% 2.0% 3.0%
Local orientation 90.3% 84.9% 89.6% 87.4% 5.4% 0.7% 2.9%
Other friends 88.6% 88.6% 87.6% 86.5% 0.0% 1.0% 2.1%
Social activities 87.8% 84.7% 81.6% 83.0% 3.2% 6.2% 4.8%
First night 87.7% 85.0% 88.0% 84.9% 2.7% -0.3% 2.8%
Welcome 87.2% 81.3% 85.5% 81.7% 5.9% 1.7% 5.5%
Housing condition 86.8% 81.8% 85.5% 83.8% 5.0% 1.3% 3.0%
Making friends from Canada 83.1% 73.5% 79.2% 76.8% 9.7% 4.0% 6.3%
Home friends 82.8% 84.4% 83.8% 84.8% -1.7% -1.0% -2.0%
© i-graduate confidential 2017 38
Benchmarking arrival
Arrival section asked to all 1st year students
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
ARRIVAL AVERAGE 90.0% 84.7% 87.2% 86.6% 6 2 2
ARRIVAL OVERALL 89.5% 88.8% 91.7% 90.4% 38 3 4
Bank account 93.6% 77.6% 91.3% 91.1% 5 1 2
First night 87.7% 85.0% 88.0% 84.9% 15 1 1
Study sense 93.6% 84.3% 88.1% 86.3% 2 2 2
College orientation program 93.2% 87.6% 90.6% 89.3% 5 2 2
Internet access 92.7% 80.5% 89.1% 86.4% 20 2 2
Registration for classes 92.5% 88.5% 87.7% 88.1% 20 2 2
Formal welcome 92.1% 89.1% 90.0% 89.1% 6 2 2
Other friends 88.6% 88.6% 87.6% 86.5% 81 2 4
Social activities 87.8% 84.7% 81.6% 83.0% 21 2 3
Welcome 87.2% 81.3% 85.5% 81.7% 30 2 3
Housing condition 86.8% 81.8% 85.5% 83.8% 15 2 2
Meeting faculty members 94.6% 91.1% 93.6% 91.2% 16 3 3
Local orientation 90.3% 84.9% 89.6% 87.4% 23 3 3
Making friends from Canada 83.1% 73.5% 79.2% 76.8% 16 3 3
Home friends 82.8% 84.4% 83.8% 84.8% 74 3 5
College Residence 93.9% 86.4% 84.8% 88.5% 30 2
Arrival satisfaction (year on year*)
© i-graduate confidential 2017 40
The Fixed Benchmark only includes universities that took part in both years
Arrival section asked to all 1st year students
-6% -4% -2% 0% 2% 4% 6%
College Residence
Study sense
Bank account
Meeting faculty members
Internet access
Home friends
Making friends from Canada
College orientation program
Formal welcome
Local orientation
Social activities
Arrival Overall
First night
Housing condition
Other friends
Registration for classes
Welcome
Algonquin
Algonquin
Worse in 2017 Better in 2017
*2017 vs 2016
© i-graduate confidential 2017 44
Arrival satisfaction (year on year)
Arrival section asked to all 1st year students
Elements 2010 2011 2012 2013 2014 2015 2016 2017First year vs
2017
Study sense 87% 85% 87% 89% 84% 83% 88% 94% 7%
Making friends from Canada 77% 82% 83% 81% 73% 82% 83% 83% 6%
College Residence 88% 94% 6%
Other friends 84% 87% 89% 89% 84% 88% 92% 89% 5%
Home friends 78% 84% 83% 77% 81% 84% 82% 83% 5%
Internet access 89% 84% 89% 92% 86% 90% 92% 93% 4%
Meeting faculty members 91% 83% 91% 84% 90% 85% 93% 95% 3%
Bank account 90% 85% 89% 91% 86% 89% 89% 94% 3%
Formal welcome 89% 85% 82% 90% 90% 92% 94% 92% 3%
Local orientation 88% 88% 81% 81% 89% 89% 93% 90% 2%
Housing condition 85% 94% 85% 95% 86% 84% 90% 87% 2%
College orientation program 93% 91% 88% 94% 91% 90% 94% 93% 0%
Registration for classes 93% 88% 89% 94% 95% 94% 97% 92% 0%
Social activities 88% 80% 83% 85% 89% 87% 91% 88% 0%
Arrival Overall 91% 94% 91% 90% 91% 93% 93% 90% -2%
First night 91% 88% 83% 96% 87% 90% 91% 88% -3%
Welcome 91% 84% 79% 91% 83% 92% 93% 87% -4%
© i-graduate confidential 2017 45
Learning experience
Overall satisfaction - Learning
© i-graduate confidential 2017 46
Overall, how satisfied are you with the learning experience at this stage in the year?
6%
6%
15%
15%
58%
57%
21%
21%
Canada Colleges ISB (2534)
Algonquin (747)
Very dissatisfied Dissatisfied Satisfied Very satisfied
Derived importance - Learning
© i-graduate confidential 2017 47**Graduate students only
91% 89% 78% 75% 92% 92% 92% 91% 92% 91% 91% 84% 83% 89% 88% 92% 94% 92% 78% 94% 89% 90% 95% 94%
39%38%
36% 36%
32% 31% 31% 31% 30% 30% 29% 29% 28% 28% 28% 28% 27% 27%26% 25%
24% 23%22%
17%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Algonquin Correlation
Learning matrix - Teaching
© i-graduate confidential 2017 48
% difference to primary benchmark
Co
llege
sat
isfa
ctio
n (
sort
ed
by
% s
core
)
Assessment
Faculty members' English
Grading criteria
Expert faculty members
Learning support
Quality classes
Program content
Performance feedback
Teaching ability of faculty members
Research
LEARNING OVERALL
Program organization
-8% -6% -4% -2% 0% 2% 4% 6% 8%
© i-graduate confidential 2017 49
Benchmarking learning - TeachingAlgonquin ISB %
Canada Colleges ISB %
Canada ISB %
ISB +/-Canada Colleges ISB
+/-Canada ISB
+/-
LEARNING AVERAGE 89.5% 86.6% 89.2% 87.7% 2.9% 0.3% 1.8%
LEARNING OVERALL 78.3% 86.6% 83.7% 86.2% -8.3% -5.4% -7.9%
TEACHING
Assessment 94.3% 89.1% 92.2% 91.0% 5.2% 2.0% 3.3%
Faculty members' English 94.0% 91.3% 92.9% 93.0% 2.7% 1.0% 1.0%
Grading criteria 92.1% 84.7% 89.6% 88.0% 7.4% 2.5% 4.1%
Expert faculty members 91.9% 92.8% 92.1% 92.9% -1.0% -0.2% -1.1%
Learning support 91.9% 90.0% 91.8% 91.4% 1.9% 0.0% 0.4%
Quality classes 91.5% 87.7% 91.1% 90.2% 3.8% 0.4% 1.3%
Program content 90.9% 88.5% 90.0% 89.8% 2.5% 0.9% 1.2%
Performance feedback 89.8% 85.0% 88.5% 88.6% 4.8% 1.3% 1.2%
Teaching ability of faculty members 88.9% 86.7% 87.4% 87.6% 2.2% 1.5% 1.2%
Research 88.7% 87.5% 88.1% 86.9% 1.3% 0.6% 1.8%
Program organization 75.3% 84.4% 81.7% 84.9% -9.1% -6.4% -9.6%
© i-graduate confidential 2017 50
Benchmarking learning - Teaching
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
LEARNING AVERAGE 89.5% 86.6% 89.2% 87.7% 29 3 5
LEARNING OVERALL 78.3% 86.6% 83.7% 86.2% 106 4 10
TEACHING
Faculty members' English 94.0% 91.3% 92.9% 93.0% 26 1 1
Assessment 94.3% 89.1% 92.2% 91.0% 7 2 2
Expert faculty members 91.9% 92.8% 92.1% 92.9% 61 2 5
Teaching ability of faculty members 88.9% 86.7% 87.4% 87.6%
25 2 3
Grading criteria 92.1% 84.7% 89.6% 88.0% 6 3 3
Learning support 91.9% 90.0% 91.8% 91.4% 53 3 5
Quality classes 91.5% 87.7% 91.1% 90.2% 8 3 3
Program content 90.9% 88.5% 90.0% 89.8% 20 3 3
Performance feedback 89.8% 85.0% 88.5% 88.6% 21 3 5
Research 88.7% 87.5% 88.1% 86.9% 61 3 4
Program organization 75.3% 84.4% 81.7% 84.9% 105 4 10
Learning matrix - Studies
© i-graduate confidential 2017 51
% difference to primary benchmark
Co
llege
sat
isfa
ctio
n (
sort
ed
by
% s
core
)
**Graduate students only
Multicultural
Language support
Class size
Employability
Careers advice (faculty members)
LEARNING OVERALL
Work experience
-7% -5% -3% -1% 1% 3% 5% 7%
© i-graduate confidential 2017 52
Benchmarking learning - Studies
**Graduate students only
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB +/-
Canada Colleges ISB +/-
Canada ISB +/-
LEARNING AVERAGE 89.5% 86.6% 89.2% 87.7% 2.9% 0.3% 1.8%
LEARNING OVERALL 78.3% 86.6% 83.7% 86.2% -8.3% -5.4% -7.9%
STUDIES
Multicultural 95.3% 91.4% 94.1% 92.2% 3.9% 1.3% 3.2%
Language support 94.2% 89.7% 91.5% 91.4% 4.5% 2.7% 2.7%
Class size 92.0% 90.2% 91.4% 91.0% 1.8% 0.6% 1.1%
Employability 88.0% 79.0% 86.9% 82.0% 9.0% 1.1% 6.0%
Careers advice (faculty members) 83.2% 71.0% 80.3% 76.4% 12.3% 2.9% 6.8%
Work experience 78.2% 69.1% 76.3% 72.7% 9.1% 1.9% 5.5%
© i-graduate confidential 2017 53
Benchmarking learning - Studies
**Graduate students only
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
LEARNING AVERAGE 89.5% 86.6% 89.2% 87.7% 29 3 5
LEARNING OVERALL 78.3% 86.6% 83.7% 86.2% 106 4 10
STUDIES
Work experience 78.2% 69.1% 76.3% 72.7%11 2 2
Multicultural 95.3% 91.4% 94.1% 92.2%42 3 3
Language support 94.2% 89.7% 91.5% 91.4%26 3 3
Employability 88.0% 79.0% 86.9% 82.0%5 3 3
Careers advice (faculty members) 83.2% 71.0% 80.3% 76.4%10 3 4
Class size 92.0% 90.2% 91.4% 91.0%58 4 8
Learning matrix - Facilities
© i-graduate confidential 2017 54
% difference to primary benchmark
Co
llege
sat
isfa
ctio
n (
sort
ed
by
% s
core
) Learning spaces
Technology
Laboratories
LMS
Online library
Physical library
LEARNING OVERALL
-7% -5% -3% -1% 1% 3% 5% 7%
© i-graduate confidential 2017 55
Benchmarking learning - Facilities
Algonquin ISB %Canada Colleges
ISB %Canada ISB %
ISB +/-Canada Colleges
ISB +/-Canada ISB
+/-
LEARNING AVERAGE 89.5% 86.6% 89.2% 87.7% 2.9% 0.3% 1.8%
LEARNING OVERALL 78.3% 86.6% 83.7% 86.2% -8.3% -5.4% -7.9%
FACILITIES
Learning spaces 92.0% 90.3% 91.6% 90.1% 1.7% 0.4% 1.9%
Technology 91.6% 90.1% 92.8% 90.0% 1.5% -1.2% 1.6%
Laboratories 91.0% 91.1% 91.8% 90.2% -0.1% -0.8% 0.7%
LMS 90.9% 91.1% 92.0% 91.6% -0.2% -1.1% -0.7%
Online library 89.4% 90.6% 91.1% 91.5% -1.2% -1.7% -2.1%
Physical library 83.9% 89.6% 87.3% 87.8% -5.7% -3.4% -3.9%
© i-graduate confidential 2017 56
Benchmarking learning - Facilities
Algonquin ISB %Canada Colleges
ISB %Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
LEARNING AVERAGE 89.5% 86.6% 89.2% 87.7% 29 3 5
LEARNING OVERALL 78.3% 86.6% 83.7% 86.2% 106 4 10
FACILITIES
Learning spaces 92.0% 90.3% 91.6% 90.1% 50 3 4
Technology 91.6% 90.1% 92.8% 90.0% 65 3 3
Laboratories 91.0% 91.1% 91.8% 90.2% 53 3 3
LMS 90.9% 91.1% 92.0% 91.6% 50 3 4
Online library 89.4% 90.6% 91.1% 91.5% 98 5 11
Physical library 83.9% 89.6% 87.3% 87.8% 102 5 10
Learning satisfaction (by study level)
© i-graduate confidential 2017 59**Graduate students only
70%
80%
90%
100%Undergraduate (515) Graduate (206)
Learning satisfaction (year on year*)
© i-graduate confidential 2017 60
The Fixed Benchmark only includes universities that took part in both years
**Graduate students only
-28% -24% -20% -16% -12% -8% -4% 0% 4% 8% 12% 16% 20% 24% 28%
LMS
Technology
Online library
Physical library
Assessment
Multicultural
Language support
Grading criteria
Class size
Careers advice (faculty members)
Performance feedback
Quality classes
Employability
Program content
Learning spaces
Learning support
Faculty members' English
Research
Laboratories
Teaching ability of faculty members
Expert faculty members
Work experience
Learning Overall
Program organization
Algonquin
Algonquin
Worse in 2017 Better in 2017
*2017 vs 2016
© i-graduate confidential 2017 64
Learning satisfaction (year on year)
**Graduate students only
Elements 2010 2011 2012 2013 2014 2015 2016 2017 First year vs 2017
Careers advice (faculty members) 73% 75% 74% 75% 74% 79% 84% 83% 11%
Work experience 72% 72% 70% 77% 73% 81% 83% 78% 6%
Physical library 79% 87% 86% 89% 89% 88% 82% 84% 5%
Performance feedback 85% 90% 87% 90% 92% 86% 91% 90% 5%
Multicultural 91% 91% 93% 93% 95% 94% 93% 95% 5%
Laboratories 87% 93% 90% 89% 90% 92% 93% 91% 4%
Language support 90% 92% 90% 89% 92% 92% 92% 94% 4%
Class size 89% 92% 93% 90% 91% 92% 3%
Learning spaces 89% 89% 89% 92% 95% 92% 93% 92% 3%
Employability 85% 84% 80% 81% 85% 86% 89% 88% 3%
LMS 88% 90% 88% 88% 92% 88% 66% 91% 3%
Online library 87% 91% 86% 90% 89% 90% 86% 89% 2%
Technology 89% 88% 83% 81% 92% 90% 83% 92% 2%
Grading criteria 90% 88% 86% 89% 90% 82% 91% 92% 2%
Learning support 91% 91% 91% 91% 90% 89% 93% 92% 1%
Program content 90% 89% 88% 90% 90% 90% 92% 91% 1%
Assessment 93% 89% 90% 92% 90% 89% 92% 94% 1%
Quality classes 91% 83% 85% 90% 90% 90% 92% 91% 1%
Program organization 75% 78% 86% 87% 88% 87% 88% 75% 0%
Teaching ability of faculty members 89% 84% 88% 91% 90% 90% 91% 89% 0%
Faculty members' English 95% 90% 94% 96% 94% 95% 95% 94% -1%
Research 90% 86% 88% 84% 90% 86% 90% 89% -1%
Expert faculty members 95% 94% 93% 91% 92% 93% 94% 92% -3%
Learning Overall 89% 85% 90% 88% 91% 89% 90% 78% -11%
© i-graduate confidential 2017 65
Engagement
Engagement
© i-graduate confidential 2017 66
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Academic Counselling
Quality classes
Learning support
Do your best work
I am engaged with my studies
I feel part of a student communitycommitted to learning
Algonquin ISB (704) Canada Colleges ISB (2344)
Student engagement - Challenges
© i-graduate confidential 2017 67
Thinking back over this academic year, to what extent has your program challenged you to:
36% 31%
53% 50%
36% 32%
38%41%
31% 33%
41%42%
24% 26%
13% 14%20% 23%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Algonquin (691) Canada Colleges ISB(2301)
Algonquin (694) Canada Colleges ISB(2305)
Algonquin (689) Canada Colleges ISB(2299)
Analyze ideas or concepts in greater depth Do your best work Use information, ideas or concepts from differenttopics to solve problems
Very often Often Sometimes Never
Student engagement
© i-graduate confidential 2017 68
To what extent do you agree or disagree with the following statements:
27% 25%29%
24%
64%62% 56%
57%
7%11% 12%
15%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Algonquin (695) Canada Colleges ISB (2296) Algonquin (669) Canada Colleges ISB (2205)
I feel part of a student community committed to learning Student feedback on my program is taken seriously and acted upon
Agree strongly Agree Disagree Disagree strongly
© i-graduate confidential 2017 69
Living experience
Overall satisfaction - Living
© i-graduate confidential 2017 70
Overall, how satisfied are you with the living experience at this stage in the year?
3%
3%
10%
8%
67%
66%
20%
24%
Canada Colleges ISB (2319)
Algonquin (699)
Very dissatisfied Dissatisfied Satisfied Very satisfied
Derived importance - Living
© i-graduate confidential 2017 71
90% 83% 81% 84% 84% 94% 81% 92% 96% 74% 68% 89% 97% 90% 67% 96% 89% 51% 84% 96% 91% 88% 83% 89% 92%
42%
32%29% 28% 27% 25% 24% 24% 24% 24% 23% 22% 22% 22% 21% 21% 21% 21% 20% 19% 19% 17% 17% 16%
13%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Algonquin Correlation
Student wellbeing
© i-graduate confidential 2017 72
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Home friends
Safety
Other friendsMaking friends from Canada
I am happy with my life atcollege/institution
Algonquin ISB (672) Canada Colleges ISB (2205)
Living matrix - Housing & living costs
© i-graduate confidential 2017 73
Co
llege
sat
isfa
ctio
n (
sort
ed
by
% s
core
)
% difference to primary benchmark
Internet access
LIVING OVERALL
Housing quality
Living cost
Housing cost
Earning money
Financial support
-11% -9% -7% -5% -3% -1% 1% 3% 5% 7% 9% 11%
© i-graduate confidential 2017 74
Benchmarking living - Housing & living costs
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB +/-
Canada Colleges ISB +/-
Canada ISB +/-
LIVING AVERAGE 84.7% 79.7% 80.2% 79.5% 5.0% 4.4% 5.2%
LIVING OVERALL 89.4% 87.3% 87.2% 86.6% 2.1% 2.2% 2.8%
Internet access 92.5% 80.7% 89.5% 85.6% 11.8% 3.0% 6.9%
Housing quality 88.2% 84.3% 85.3% 84.4% 3.9% 2.9% 3.8%
Living cost 73.6% 67.2% 64.6% 60.4% 6.4% 9.0% 13.1%
Housing cost 67.6% 61.8% 58.4% 56.6% 5.8% 9.2% 10.9%
Earning money 67.2% 51.3% 61.5% 60.4% 16.0% 5.7% 6.8%
Financial support 50.9% 56.3% 46.6% 52.1% -5.3% 4.3% -1.1%
© i-graduate confidential 2017 75
Benchmarking living – Housing & living costs
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
LIVING AVERAGE 84.7% 79.7% 80.2% 79.5% 9 1 1
LIVING OVERALL 89.4% 87.3% 87.2% 86.6% 37 3 3
Internet access 92.5% 80.7% 89.5% 85.6%9 1 1
Living cost 73.6% 67.2% 64.6% 60.4%41 1 1
Earning money 67.2% 51.3% 61.5% 60.4%7 1 1
Housing quality 88.2% 84.3% 85.3% 84.4%52 2 3
Housing cost 67.6% 61.8% 58.4% 56.6%38 2 4
Financial support 50.9% 56.3% 46.6% 52.1%80 2 6
Living matrix - Social
© i-graduate confidential 2017 76
Co
llege
sat
isfa
ctio
n (
sort
ed
by
% s
core
)
% difference to primary benchmark
Host culture
LIVING OVERALL
Other friends
Social activities
Home friends
Social facilities
Making friends from Canada
Good contacts
Sport facilities
-7% -5% -3% -1% 1% 3% 5% 7%
© i-graduate confidential 2017 77
Benchmarking living - Social
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB +/-
Canada Colleges ISB +/-
Canada ISB +/-
LIVING AVERAGE 84.7% 79.7% 80.2% 79.5% 5.0% 4.4% 5.2%
LIVING OVERALL 89.4% 87.3% 87.2% 86.6% 2.1% 2.2% 2.8%
SOCIAL
Host culture 89.6% 85.5% 87.7% 86.5% 4.1% 1.9% 3.1%
Other friends 88.7% 88.6% 86.7% 86.3% 0.1% 2.0% 2.4%
Social activities 84.2% 82.6% 79.1% 81.2% 1.5% 5.1% 3.0%
Home friends 84.1% 84.6% 81.8% 83.1% -0.5% 2.2% 0.9%
Social facilities 83.8% 81.7% 82.0% 83.8% 2.1% 1.8% 0.1%
Making friends from Canada 82.9% 72.3% 78.2% 76.2% 10.6% 4.7% 6.7%
Good contacts 81.2% 78.0% 77.4% 77.1% 3.2% 3.8% 4.1%
Sport facilities 80.7% 80.7% 76.3% 81.3% -0.1% 4.3% -0.6%
© i-graduate confidential 2017 78
Benchmarking living - Social
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
LIVING AVERAGE 84.7% 79.7% 80.2% 79.5% 9 1 1
LIVING OVERALL 89.4% 87.3% 87.2% 86.6% 37 3 3
SOCIAL
Social activities 84.2% 82.6% 79.1% 81.2% 45 1 3
Home friends 84.1% 84.6% 81.8% 83.1% 80 1 4
Other friends 88.7% 88.6% 86.7% 86.3% 78 2 4
Social facilities 83.8% 81.7% 82.0% 83.8% 38 2 4
Making friends from Canada 82.9% 72.3% 78.2% 76.2% 12 2 2
Sport facilities 80.7% 80.7% 76.3% 81.3% 73 2 7
Host culture 89.6% 85.5% 87.7% 86.5% 13 3 3
Good contacts 81.2% 78.0% 77.4% 77.1% 22 3 4
Living matrix - Day to day life
© i-graduate confidential 2017 79
Co
llege
sat
isfa
ctio
n (
sort
ed
by
% s
core
)
% difference to primary benchmark
Campus environment
Safety
Eco-friendly attitude
Good place to be
Campus buildings
Transportation links college
Transportation links
LIVING OVERALL
Worship facilities
Visa advice
-12% -10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12%
© i-graduate confidential 2017 80
Benchmarking living - Day to day lifeAlgonquin ISB %
Canada Colleges ISB %
Canada ISB %
ISB +/-Canada Colleges ISB
+/-Canada ISB
+/-
LIVING AVERAGE 84.7% 79.7% 80.2% 79.5% 5.0% 4.4% 5.2%
LIVING OVERALL 89.4% 87.3% 87.2% 86.6% 2.1% 2.2% 2.8%
DAY TO DAY LIFE
Campus environment 96.8% 91.2% 92.1% 90.8% 5.7% 4.8% 6.0%
Safety 95.7% 92.9% 95.7% 94.6% 2.8% 0.0% 1.1%
Eco-friendly attitude 95.7% 89.2% 93.5% 91.9% 6.5% 2.2% 3.7%
Good place to be 95.5% 91.2% 91.7% 90.7% 4.3% 3.8% 4.9%
Campus buildings 93.6% 89.3% 89.4% 87.5% 4.3% 4.2% 6.1%
Transportation links college 92.2% 83.8% 82.4% 77.9% 8.4% 9.8% 14.3%
Transportation links 91.0% 81.6% 80.8% 73.8% 9.3% 10.1% 17.2%
Worship facilities 89.2% 85.6% 88.8% 86.5% 3.6% 0.4% 2.7%
Visa advice 83.0% 82.5% 75.9% 79.2% 0.5% 7.1% 3.8%
© i-graduate confidential 2017 81
Benchmarking living - Day to day life
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
LIVING AVERAGE 84.7% 79.7% 80.2% 79.5% 9 1 1
LIVING OVERALL 89.4% 87.3% 87.2% 86.6% 37 3 3
DAY TO DAY LIFE
Good place to be 95.5% 91.2% 91.7% 90.7% 25 1 1
Transportation links college 92.2% 83.8% 82.4% 77.9% 13 1 1
Transportation links 91.0% 81.6% 80.8% 73.8% 19 1 1
Campus environment 96.8% 91.2% 92.1% 90.8% 19 2 2
Safety 95.7% 92.9% 95.7% 94.6% 32 2 2
Eco-friendly attitude 95.7% 89.2% 93.5% 91.9% 13 2 2
Visa advice 83.0% 82.5% 75.9% 79.2% 50 2 4
Campus buildings 93.6% 89.3% 89.4% 87.5% 26 3 3
Worship facilities 89.2% 85.6% 88.8% 86.5% 21 3 3
Living satisfaction (year on year*)
© i-graduate confidential 2017 82
The Fixed Benchmark only includes universities that took part in both years
-28% -24% -20% -16% -12% -8% -4% 0% 4% 8% 12% 16% 20% 24% 28%
LMS
Technology
Online library
Physical library
Assessment
Multicultural
Language support
Grading criteria
Class size
Careers advice (faculty members)
Performance feedback
Quality classes
Employability
Program content
Learning spaces
Learning support
Faculty members' English
Research
Laboratories
Teaching ability of faculty members
Expert faculty members
Work experience
Learning Overall
Program organization
Algonquin
Algonquin
Worse in 2017 Better in 2017
*2017 vs 2016
© i-graduate confidential 2017 86
Living satisfaction (year on year)Elements 2010 2011 2012 2013 2014 2015 2016 2017 First year vs 2017
Careers advice (faculty members) 73% 75% 74% 75% 74% 79% 84% 83% 11%
Work experience 72% 72% 70% 77% 73% 81% 83% 78% 6%
Physical library 79% 87% 86% 89% 89% 88% 82% 84% 5%
Performance feedback 85% 90% 87% 90% 92% 86% 91% 90% 5%
Multicultural 91% 91% 93% 93% 95% 94% 93% 95% 5%
Laboratories 87% 93% 90% 89% 90% 92% 93% 91% 4%
Language support 90% 92% 90% 89% 92% 92% 92% 94% 4%
Class size 89% 92% 93% 90% 91% 92% 3%
Learning spaces 89% 89% 89% 92% 95% 92% 93% 92% 3%
Employability 85% 84% 80% 81% 85% 86% 89% 88% 3%
LMS 88% 90% 88% 88% 92% 88% 66% 91% 3%
Online library 87% 91% 86% 90% 89% 90% 86% 89% 2%
Technology 89% 88% 83% 81% 92% 90% 83% 92% 2%
Grading criteria 90% 88% 86% 89% 90% 82% 91% 92% 2%
Learning support 91% 91% 91% 91% 90% 89% 93% 92% 1%
Program content 90% 89% 88% 90% 90% 90% 92% 91% 1%
Assessment 93% 89% 90% 92% 90% 89% 92% 94% 1%
Quality classes 91% 83% 85% 90% 90% 90% 92% 91% 1%
Program organization 75% 78% 86% 87% 88% 87% 88% 75% 0%
Teaching ability of faculty members 89% 84% 88% 91% 90% 90% 91% 89% 0%
Faculty members' English 95% 90% 94% 96% 94% 95% 95% 94% -1%
Research 90% 86% 88% 84% 90% 86% 90% 89% -1%
Expert faculty members 95% 94% 93% 91% 92% 93% 94% 92% -3%
Learning Overall 89% 85% 90% 88% 91% 89% 90% 78% -11%
© i-graduate confidential 2017 87
Support experience
Overall satisfaction - Support
© i-graduate confidential 2017 88
Overall, how satisfied are you with the support services at this stage in the year?
4%
3%
11%
6%
69%
71%
16%
20%
Canada Colleges ISB (2088)
Algonquin (630)
Very dissatisfied Dissatisfied Satisfied Very satisfied
Derived importance - Support
© i-graduate confidential 2017 89**Graduate students only
91% 90% 90% 93% 89% 90% 95% 89% 92% 93% 92% 95% 92% 97%
33%30% 30%
29%
24%22% 21% 21% 20%
18% 17%15%
6%
-9%
-15%
-10%
-5%
0%
5%
10%
15%
20%
25%
30%
35%
40%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Algonquin Correlation
Support usage
© i-graduate confidential 2017 90**Graduate students only
10%
10%
13%
13%
16%
20%
32%
35%
36%
44%
50%
59%
75%
43%
52%
52%
52%
55%
62%
54%
44%
49%
46%
40%
35%
19%
18%
21%
17%
5%
22%
13%
12%
18%
11%
9%
7%
5%
4%
30%
17%
18%
30%
6%
5%
2%
2%
5%
2%
2%
2%
3%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Residence Advisors (RA's)
CAL
Spiritual Centre
College Residence
Academic Counselling
Counselling Services
Employment Support Centre
Int'l Student Activities
Students' Association
Health Services (C141)
ITS Services (C102)
Int'l Education Centre
On Campus Cafeterias
Use Aware, Not Used May Be Relevant, Unsure How To Access Not Relevant
Support matrix
© i-graduate confidential 2017 91
Co
llege
sat
isfa
ctio
n (
sort
ed
by
% s
core
)
% difference to primary benchmark
**Graduate students only
Spiritual Centre
Students' Association
Int'l Student Activities
Counselling Services
ITS Services (C102)
Academic Counselling
Health Services (C141)
CAL
SUPPORT OVERALL
On Campus Cafeterias
College Residence
Residence Advisors (RA's)
Int'l Education CentreEmployment Support
Centre
-11% -9% -7% -5% -3% -1% 1% 3% 5% 7% 9% 11%
© i-graduate confidential 2017 92
Benchmarking support
**Graduate students only
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB +/-
Canada Colleges ISB +/-
Canada ISB +/-
SUPPORT AVERAGE 92.0% 91.1% 90.8% 90.1% 0.9% 1.2% 2.0%
SUPPORT OVERALL 91.1% 88.8% 86.3% 87.8% 2.3% 4.8% 3.4%
Spiritual Centre 97.4% 94.2% 97.4% 94.8% 3.2% 0.0% 2.6%
Students' Association 95.1% 93.6% 92.6% 92.5% 1.5% 2.5% 2.5%
Int'l Student Activities 94.6% 92.7% 92.9% 92.4% 1.9% 1.7% 2.3%
Counselling Services 92.9% 89.8% 95.4% 90.9% 3.1% -2.6% 1.9%
ITS Services (C102) 92.7% 93.7% 94.1% 93.6% -1.0% -1.4% -0.9%
Academic Counselling 92.3% 93.0% 92.2% 91.2% -0.7% 0.1% 1.1%
Health Services (C141) 92.0% 89.2% 92.9% 90.0% 2.8% -0.9% 2.0%
CAL 91.9% 93.5% 94.9% 92.0% -1.6% -3.0% 0.0%
On Campus Cafeterias 90.2% 82.5% 80.7% 77.3% 7.7% 9.5% 12.9%
College Residence 90.1% 85.4% 84.6% 83.6% 4.7% 5.5% 6.5%
Residence Advisors (RA's) 90.0% 91.0% 90.0% 92.5% -1.0% 0.0% -2.5%
Int'l Education Centre 88.7% 92.1% 87.2% 89.8% -3.4% 1.5% -1.1%
Employment Support Centre 88.6% 87.3% 87.3% 88.6% 1.3% 1.3% 0.0%
© i-graduate confidential 2017 93
Benchmarking support
**Graduate students only
Algonquin ISB %Canada Colleges ISB
%Canada ISB
%ISB
Canada Colleges ISB
Canada ISB
SUPPORT AVERAGE 92.0% 91.1% 90.8% 90.1% 26 3 4
SUPPORT OVERALL 91.1% 88.8% 86.3% 87.8% 30 2 3
Students' Association 95.1% 93.6% 92.6% 92.5% 12 1 1
On Campus Cafeterias 90.2% 82.5% 80.7% 77.3% 18 1 1
Int'l Education Centre 88.7% 92.1% 87.2% 89.8% 71 3 7
ITS Services (C102) 92.7% 93.7% 94.1% 93.6% 63 4 5
Spiritual Centre 97.4% 94.2% 97.4% 94.8% 8 2
Int'l Student Activities 94.6% 92.7% 92.9% 92.4% 21 2
Counselling Services 92.9% 89.8% 95.4% 90.9% 23 6
Academic Counselling 92.3% 93.0% 92.2% 91.2% 52 4
Health Services (C141) 92.0% 89.2% 92.9% 90.0% 20 4
CAL 91.9% 93.5% 94.9% 92.0% 14 2
College Residence 90.1% 85.4% 84.6% 83.6% 28 1
Residence Advisors (RA's) 90.0% 91.0% 90.0% 92.5% 44 6
Employment Support Centre 88.6% 87.3% 87.3% 88.6% 23 4
Support satisfaction (year on year*)
© i-graduate confidential 2017 94
The Fixed Benchmark only includes universities that took part in both years
**Graduate students only
-4% -2% 0% 2% 4%
College Residence
ITS Services (C102)
Spiritual Centre
On Campus Cafeterias
Support Overall
Residence Advisors (RA's)
Counselling Services
CAL
Int'l Student Activities
Students' Association
Health Services (C141)
Employment Support Centre
Int'l Education Centre
Academic Counselling
Algonquin
Algonquin
Worse in 2017 Better in 2017
*2017 vs 2016
© i-graduate confidential 2017 98
Support satisfaction (year on year)
**Graduate students only
Elements 2010 2011 2012 2013 2014 2015 2016 2017First year vs
2017
Employment Support Centre 72% 87% 78% 90% 82% 91% 89% 17%
College Residence 79% 89% 87% 90% 11%
Health Services (C141) 84% 94% 86% 88% 92% 89% 94% 92% 8%
Spiritual Centre 91% 93% 95% 97% 6%
On Campus Cafeterias 85% 81% 86% 89% 90% 88% 89% 90% 5%
Students' Association 91% 92% 92% 97% 95% 97% 95% 5%
Support Overall 89% 87% 85% 89% 92% 91% 91% 91% 3%
ITS Services (C102) 92% 90% 90% 94% 92% 93% 90% 93% 1%
Residence Advisors (RA's) 90% 82% 90% 90% 0%
CAL 92% 92% -1%
Int'l Education Centre 90% 92% 91% 86% 93% 91% 91% 89% -2%
Int'l Student Activities 97% 89% 95% 93% 95% 96% 96% 95% -2%
Counselling Services 97% 92% 86% 96% 91% 93% 93% -4%
Academic Counselling 100% 94% 95% 92% -8%
© i-graduate confidential 2017 99
Future plans
Future plans and career prospects
© i-graduate confidential 2017 100
43% of your students are
planning on entering employment
28% of your students are
planning on doing further study
75% (76%) are satisfied with the career
advice from academic staff
83% (83%) are satisfied that their program will help
them to get a good job
73% (79%) are satisfied with making good contacts for
the future
29% of your students are
planning on going travelling, or are undecided
Algonquin ISB
Canada Colleges ISB
© i-graduate confidential 2017 101
Conclusions
Thank-you
© i-graduate confidential 2017 103
▪ A member of the i-graduate Research Team will be in
contact with details of your college’s online password-
protected Filestore (www.i-graduate.org/filestore)
▪ Filestore contains: full PDF presentation, open comments
spreadsheet, college breakdown sheet, pivot table and
ranking sheets
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Appendix
Funding breakdown
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How are you funding your studies?
66%
38%
18%
12%
3%
1%
1%
1%
1%
64%
35%
11%
16%
3%
0%
1%
2%
1%
Family
Own funds (e.g. savings)
Employment while studying
Loan
Scholarship, bursary or grant
Government/State funding
Employer
Other
Other financial assistance
Undergraduate(431)Graduate (170)
College support base numbers
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ElementOn Campus Cafeterias 470
Int'l Education Centre 371
ITS Services (C102) 315
Health Services (C141) 275
Int'l Student Activities 224
Students' Association 223
Employment Support Centre 202
Counselling Services 126
Academic Counselling 104
College Residence 81
Spiritual Centre 77
CAL 62
Residence Advisors (RA's) 60
Deliverables
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Verbatim comments
University-specific data Detailed presentations Summary findings
“Great university, great teachers, great housing, so many way to make Canadian and foreign friends, a very beautiful place, ecologic.
It's the best year of my life, i think I'm very lucky to study here and i will advice this university at everyone without any doubt!”
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Measuring ‘what is important’ to students
SATISFACTION SCORES(For each individual elements from
Arrival, Learning, Living and Support)
DERIVED IMPORTANCE
RECOMMENDATION SCORE
Given for the institution
CORRELATION ANALYSISCorrelation
How it works
• Each students’ satisfaction scores (for each of the Arrival, Learning, Living and Support elements) are correlated with their score for their ‘likelihood to recommend’ their institution.
• A high correlation (positive or negative) means that scores for that element are strongly related to the scores given for the likelihood to recommend.
• In this way, Derived Importance helps identify which factors have the greatest impact on students, and on them recommending the institution to others.
Introducing the i-mark
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“We are using the i-mark on our admission webpages to show potential students that we use the ISB for program quality management and service development.”
ISB University Partner
▪ Available to HE colleges worldwide taking part in the ISB or SB
▪ Instant and easy recognition of an college’s dedication to the student experience
▪ Use on website and promotional literature
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Appendix - Questionnaire
Questionnaire flow
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Background• Housing• Funding• Level of study• Area of study• School/Faculty/Department• Year of study
Arrival Experience• Overall Satisfaction• Rating on experience
Learning Experience• Overall Satisfaction• Satisfaction of learning elements
• Weekly hours studying and working• Engagement measures
Pre-Arrival• Choice of destination• Key influences• Application process• Visa Satisfaction• Agents
Living Experience• Overall Satisfaction• Satisfaction of living elements
Support Experience• Overall Satisfaction• Relevance of services• Satisfaction with services used
Recommendation & Reflections• Recommendation to others
Future Plans• Employment• Study
Not a full list of questions
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Arrival terminology
Terminology in University Questionnaire Terminology in Report
Understanding how my program of study would work Study sense
College orientation program College orientation programMeeting faculty members Meeting faculty members
Orientation (finding my way around the local area) Local orientation
Registration for classes Registration for classesFormal welcome at the institution Formal welcome
Making friends from Canada Making friends from CanadaMaking friends from other countries Other friends
Making friends from my home country Home friendsInternet access at my housing Internet access
The social activities (organized events) Social activitiesSetting up a bank account Bank account
Welcome/pickup at airport, railway, bus station WelcomeCondition of housing on arrival Housing condition
First night - getting to where I would stay First nightAlgonquin College Residence College Residence
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Learning terminology - TeachingTerminology in Questionnaire Terminology in Report
The quality of lectures (undergraduate & graduate) Quality faculty members
The subject area expertise of professors/supervisors Expert faculty members
The teaching ability of professors/supervisors Good teachers
The academic content of my progress/studies Program content
The organisation and smooth running of the program (undergraduate & graduate) Program organization
The level of research activity Research
Academic staff whose English I can understand Academics' English
Getting time from academic staff when I need it/ personal support with learning Learning support
Feedback on coursework/ formal written submissions Performance feedback
Explanation of grading/ assessment criteria Grading criteria
Fair and transparent assessment of my work Assessment
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Learning terminology - StudiesTerminology in Questionnaire Terminology in Report
Guidance in topic selection and refinement by my supervisor (graduate & postgraduate) Topic selection**
Confidence about managing a research project as a result of my experience so far (postgraduate) Managing research**
Advice and guidance on long-term job opportunities and careers from academic staff Career advice
Learning that will help me get a good job Employability
Opportunities for work experience/ work placements as a part of my studies Work experience
Studying with people from other cultures Multicultural
Help to improve my English language skills Language support
Opportunities to teach (postgraduate) Opportunities to teach**
The size of classes (undergraduate & graduate) Class size
**Graduate students only
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Learning terminology - Facilities
Terminology in Questionnaire Terminology in Report
The quality of the lecture theatres and classrooms Learning spaces
The quality of laboratories (if applicable) Laboratories
The physical library facilities Physical library
The online library facilities (access to journals etc.) Online library
The learning technology (PCs, networking, etc) Technology
LMS Virtual learning
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Living terminology - Housing & living costs
Terminology in Questionnaire Terminology in Report
Access to suitable housing Housing access
The quality of housing(excludes ‘living at home’/‘living with friends or relatives’)
Housing quality
The cost of housing(excludes ‘living at home’/‘living with friends or relatives’)
Housing cost
The cost of living (food, drink, transport and social) Living cost
The opportunity to earn money while studying Earning money
The availability of financial support/scholarships etc. Financial support
Internet access at my housing Internet access
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Living terminology - Social
Terminology in Questionnaire Terminology in Report
Making friends from my home country Home friends
Making friends from this country Host friends
Making friends from other countries Other friends
Opportunities to experience the culture of this country Host culture
The sports facilities Sports facilities
The social facilities Social facilities
The social activities (organized events) Social activities
Making good contacts for the future Good contacts
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Living terminology - Day to day life
Terminology in Questionnaire Terminology in Report
Feeling safe and secure Safety
The surroundings outside the institution Good place to be
Transportation between institution locations Transportation links at college
The transportation links to other places Transportation links (other places)
The facilities for religious worship (quiet room/prayer room etc.) Worship facilities
Immigration and visa advice from the institution Visa advice
The institution’s eco-friendly attitude to the environment (e.g. recycling/energy etc.) Eco-friendly attitude
The design and quality of the campus buildings (what they look like, internal quality, functionality and beauty) Campus buildings
The quality of the external campus environment (landscaping, street furniture, littler, trees, bicycle parking, signage)
Campus environment
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Support terminology
**Graduate students only
Terminology in University Questionnaire Terminology in Report
On Campus Cafeteria's On Campus Cafeterias
International Education Centre (IEC, C429) Int'l Education Centre
ITS Services (C102) ITS Services (C102)
Health Services (C141) Health Services (C141)
International Student Activities Int'l Student Activities
Students' Association (E114 - Student Commons) Students' Association
Employment Support Centre (E Building - Student Commons) Employment Support Centre
Counselling Services (E Building - Student Commons) Counselling Services
Academic Counselling (E Building - Student Commons) Academic Counselling
Algonquin College Residence College Residence
Spiritual Centre (E Building - Student Commons) Spiritual Centre
Centre for Accessible Learning (CAL) CAL
Residence Advisors (RA's) Residence Advisors (RA's)
Contact:
www.i-graduate.org
@igraduate
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