1 International response Patrick Dealtry, Director, Lone Working Services and Chairman BSIA Lone Worker Section .
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International response
Patrick Dealtry, Director, Lone Working Servicesand
Chairman BSIA Lone Worker Section.
Agenda
• The problem• Current solutions• The future
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The problem
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• 50,000,000 journeys abroad by UK citizens last year
• 19,000 requests for consular help
International travel
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Duty of care still applies even when travelling abroad
• Finding a response within a country
• Finding a response when travelling to someone else's country
2 areas of interest
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• Proportionate & timely• Range of situations• Three response essentials:
– Location– Identity– Situation
• Confidence that the response services will respond
• Response services have confidence in your request
Basics for response
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Be prepared
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• Accident• Illness• Terrorism• Violence• Theft• Abuse• Natural disasters
Current solutions
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• UK; 999 and 112
• Europe;112
• North America; 911
• Other countries have different systems, e.g. Brazil; 190 (112 on mobiles)
• Problems; language, culture, contact, emergency services coverage
Emergency numbers
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• Embassies and consuls
• Travel advice
• Advice & assistance on various situations; loss of passport, victim of violence
• Not an emergency service
Foreign & Commonwealth Office
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• International SOS
• Frontier Medex
• Northcott Global Solutions
• Global Response
Commercial services
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Use of Lone Worker services
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Location, ID and situation
Position and ID.Communicated to ARC through mobile phone network.
Position and ID.Communicated to ARC through satellite network.
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• Use the Lone Worker services of the country you are in
• E.g. UK - Use UK Lone Worker services
• E.g. In Germany use German Lone Worker services
Within a country
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• In-country office
• Find Lone Worker services of the country you are in which can;
– a) operate in the country to which you are travelling
and
– b) can provide a emergency response in that country
• E.g. The UK service that provides the response in Germany or wherever.
Travelling in another country
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• UK ARC has existing arrangement with ARC or equivalent in the country of travel
• Activate device to UK ARC
• Details passed from UK ARC to ARC in country of emergency
• That ARC passes details to emergency services
• Issues:
– Pre-existing arrangements
– Language
– Culture
How it works
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The future
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Reminder
• Location• Identity• Situation
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Future service
Providing an emergency response in the maximum
number of countries Building on existing
Lone Worker based services
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Difficulties
• Language• Varied cultures• Availability• Reliability• Recompense/reward• Expectations
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Response providers
• Emergency services • Security companies• SAR• High level commercial services
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Solutions• Commercial service• Network of monitoring & responding
organisations• Web based systems• Existing locating and communication
technology• Travel insurance• Mass market
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Standards
• UK• European• International
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Is the demand there?
Demand
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• Still have a duty of care• Need for a timely & proportionate
response• Some international response
services do exist• Emerging solutions
Summary
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The alternative?
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