Practices of Service- Practices of Service- Friendly Librarians: Friendly Librarians: Fresh perceptions from a year- Fresh perceptions from a year- long comparative analysis of long comparative analysis of U.S. & Asian-Pacific U.S. & Asian-Pacific Libraries Libraries John Hickok, M.L.I.S., M.A. John Hickok, M.L.I.S., M.A. Librarian / Instructor Librarian / Instructor Coordinator of Library Instruction Coordinator of Library Instruction California State University, California State University, Fullerton, USA Fullerton, USA
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International Best Practices of Service-Friendly Librarians: Fresh perceptions from a year-long comparative analysis of U.S. & Asian-Pacific Libraries.
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International Best Practices of International Best Practices of Service-Friendly Librarians:Service-Friendly Librarians: Fresh perceptions from a year-long Fresh perceptions from a year-long comparative analysis of U.S. & comparative analysis of U.S. &
Asian-Pacific LibrariesAsian-Pacific Libraries
John Hickok, M.L.I.S., M.A.John Hickok, M.L.I.S., M.A.
Librarian / InstructorLibrarian / Instructor
Coordinator of Library InstructionCoordinator of Library Instruction
California State University, Fullerton, California State University, Fullerton, USAUSA
Thailand: consortium for eBooks. Thailand: consortium for eBooks.
ChallengesChallenges2. Clients not using Reference or 2. Clients not using Reference or
Instruction servicesInstruction services
- Possibly the nature of standardized - Possibly the nature of standardized examinations (little indep. Research)examinations (little indep. Research)
ChallengesChallenges2. Clients not using Reference or 2. Clients not using Reference or
Instruction servicesInstruction services
- Possibly over-reliance of Internet- Possibly over-reliance of Internet
ChallengesChallenges2. Clients not using Reference or 2. Clients not using Reference or
Instruction servicesInstruction services
-Possibly a negative -Possibly a negative
stereotype orstereotype or
impression impression
of librariansof librarians
ChallengesChallenges
Singapore: Market the Reference Desk!Singapore: Market the Reference Desk!
ChallengesChallenges
Taiwan Public: Taiwan Public:
Promoting Librarians Promoting Librarians
over Googleover Google
ChallengesChallenges
U.S.: making librarians instructorsU.S.: making librarians instructors
ChallengesChallenges3. Not “reaching” clients to help them 3. Not “reaching” clients to help them
become Information Literatebecome Information Literate
ChallengesChallenges3. Not “reaching” clients to help them 3. Not “reaching” clients to help them
become Information Literatebecome Information Literate
Japan: “I only use the library for a Japan: “I only use the library for a
place to study”place to study”
ChallengesChallenges3. Not “reaching” clients to help them 3. Not “reaching” clients to help them
become Information Literatebecome Information Literate
Korea: “I use Korea: “I use NaverNaver, not the library”, not the library”
ChallengesChallenges3. Not “reaching” clients to help them 3. Not “reaching” clients to help them
become Information Literatebecome Information Literate
USA: “I don’t remember much from USA: “I don’t remember much from my freshman library orientation”my freshman library orientation”
ChallengesChallenges
Malaysia: required I.L. course for all Malaysia: required I.L. course for all first year students, taught by first year students, taught by librarians.librarians.
ChallengesChallenges
Philippines: required 3Philippines: required 3rdrd/4/4thth year year student library research componentstudent library research component