Internal Psychological Rest Service (IPRS) Theme. Psychological states of Societe General staff. The state of mental and physical health is an essential.

Internal Psychological Rest Service Internal Psychological Rest Service (IPRS)(IPRS)

Theme.Theme. Psychological states of Societe General staff. Psychological states of Societe General staff. The state of mental and physical health is an essential factor The state of mental and physical health is an essential factor of successful professional activity. of successful professional activity.

Being aware of current level of psychological and physical Being aware of current level of psychological and physical health of staff is needed for the professional selection, health of staff is needed for the professional selection, recruitment, assessment, reserve formation, career guidance, recruitment, assessment, reserve formation, career guidance, improvement of employees and organization in whole working improvement of employees and organization in whole working capacity and increasing productivity.capacity and increasing productivity.

The idea and urgency of IPRS projectThe idea and urgency of IPRS project PsyWay Team propose organization of Internal Psychological Rest Service. IPRS PsyWay Team propose organization of Internal Psychological Rest Service. IPRS

is psychological way of dealing with human functional state and working capacity.is psychological way of dealing with human functional state and working capacity. Nowadays in dynamic environment work stress can be very hard, especially in Nowadays in dynamic environment work stress can be very hard, especially in

crisis situation, when people are under the pressure every moment.crisis situation, when people are under the pressure every moment. IPRS project is really very important for healthy atmosphere in the team and for IPRS project is really very important for healthy atmosphere in the team and for

good business performance. good business performance.

It's very useful for every employee to know the It's very useful for every employee to know the techniques of dealing with functional states, working techniques of dealing with functional states, working capacity and to keep life work balance. capacity and to keep life work balance.

Link with the banking industryLink with the banking industry SG is the complex structure where employees work hard SG is the complex structure where employees work hard

and often under the pressure to meet goals. IPRS should and often under the pressure to meet goals. IPRS should avoid suffering from stress, exhaustion, tension, avoid suffering from stress, exhaustion, tension, professional burning out, that can occur. professional burning out, that can occur.

PsyWay propose to assess functional states of SG staff, PsyWay propose to assess functional states of SG staff, to cope with functional states of lowered working to cope with functional states of lowered working capacitycapacity by using by using adequate means adequate means ((differential approach differential approach to each stateto each state), to ), to keep and take care ofkeep and take care of optimal working optimal working capacity functional states.capacity functional states.

Improvement of the level of staff working capacity will Improvement of the level of staff working capacity will increase business results.increase business results.

FrameworkFramework Objectives.Objectives. Organization of IPRS including staff recruitment and Organization of IPRS including staff recruitment and

training, training, providing accommodations; providing accommodations; Assessing functional states and performance of SG Assessing functional states and performance of SG

staff; staff; Providing a complex of psychological rest measures; Providing a complex of psychological rest measures; Evaluating results and giving a feedback.Evaluating results and giving a feedback. Mission.Mission. Business results improvement by Business results improvement by

taking care of employees health. taking care of employees health. Target audience.Target audience. SG staff.SG staff.

MethodologyMethodology

Method.Method. IPRS will use structural integrative approach IPRS will use structural integrative approach to human state, which proposes assessment and to human state, which proposes assessment and improvement of 4 state performance indicators: improvement of 4 state performance indicators: physiological, psychological (including cognitive and physiological, psychological (including cognitive and reflexive), reflexive), psychophysiologpsychophysiological and behavioral.ical and behavioral.

Means of action. Means of action. External and internalExternal and internal psychological psychological techniques (trainings on psychological self-regulation techniques (trainings on psychological self-regulation skills, functional music, relaxation videos, multimedia skills, functional music, relaxation videos, multimedia programs, reflexological method, massage and est.)programs, reflexological method, massage and est.). .

(February, 2009)(February, 2009)

1)1) Intranet Forum on IPRS project was opened in BSGVIntranet Forum on IPRS project was opened in BSGV (Russia)(Russia). . The themes of discussion were advantages, disadvantages, abilities and limits of IPRS project.

2)2) Research on typical functional states among BSGV Research on typical functional states among BSGV employeesemployees.. It was decided to make the research on typical It was decided to make the research on typical functional states of BSGV employees during working day. functional states of BSGV employees during working day. The assessment procedure was made by combining The assessment procedure was made by combining different methods developed by psychologists of different methods developed by psychologists of Lomonosov Moscow State University. Lomonosov Moscow State University.

3)3) Trainings on self-regulation skills results.Trainings on self-regulation skills results. First trail First trail trainingtrainingss on self-regulation skills took place among BSGV on self-regulation skills took place among BSGV employees. To make effect of employees. To make effect of the the trainingtrainingss oobvious bvious PsyWay team assessed PsyWay team assessed employees` femployees` functional unctional sstatetatess before and after training.before and after training.

First steps of IPRS projectFirst steps of IPRS project

Intranet Forum on IPRS projectIntranet Forum on IPRS project BSGV employees BSGV employees wwere very ere very

interested in this interested in this

topic and kindly left their topic and kindly left their ccommentsomments on BSGV Intranet on BSGV Intranet ForumForum. There were . There were aaproximatly 3proximatly 3550 previews and 0 previews and 220 comments.0 comments.

The employeesThe employees shared with shared with their own spontaneously their own spontaneously formed ways of self-regulation formed ways of self-regulation such as speaking with such as speaking with colleagues, watching colleagues, watching through through the window, doing exercises, the window, doing exercises, listening to the music and listening to the music and changing of activity.changing of activity.

The The participants of participants of discussion approved ideas discussion approved ideas of well-equipped Rest rooms of well-equipped Rest rooms and and industrial gymnasticsindustrial gymnastics..

Research on typical functional statesResearch on typical functional states

PsyWay team made the researchPsyWay team made the research on typical functional states of BSGV on typical functional states of BSGV staff. The research was held amongstaff. The research was held among 18 employees 18 employees of of Call-centerCall-center..

This diagram shows the problem areas. They areThis diagram shows the problem areas. They are:: high level of Mind high level of Mind tiredness, Situational anxiety, Pose tonic tension, few Positive tiredness, Situational anxiety, Pose tonic tension, few Positive emotions, Negative emotions presence, low level of Subjective comfort.emotions, Negative emotions presence, low level of Subjective comfort.

TTo improve these indicatorso improve these indicators BSGV can use the whole range of BSGV can use the whole range of relaxation activities proposed by PsyWay Teamrelaxation activities proposed by PsyWay Team..

Trainings on self-regulation skills resultsTrainings on self-regulation skills results Trainings on self-regulation skills Trainings on self-regulation skills

took place among 15 BSGV took place among 15 BSGV employees.employees.

The diagram shows that indicators The diagram shows that indicators of of Mind tiredness,Mind tiredness, Physical tiredness, Physical tiredness, Situational anxiety, Pose tonic Situational anxiety, Pose tonic tension, Negative emotionstension, Negative emotions fell after fell after all trainings. all trainings.

Indicators ofIndicators of Positive emotions and Positive emotions and Subjective comfortSubjective comfort were increased were increased after all trainings.after all trainings.

These data confirm three methods These data confirm three methods

of relaxation used by PsyWay Team of relaxation used by PsyWay Team have positive effect.have positive effect.

But there were no cardinal changes But there were no cardinal changes by the reason of small amount of by the reason of small amount of procedures. For the brightest procedures. For the brightest performance of the techniques performance of the techniques application effect constant usage of application effect constant usage of these methods is necessary. these methods is necessary.

PsyWay TeamPsyWay Team used techniques used techniques directed directed towards:towards:

1.1. ttoughenougheninging and relaxation of all and relaxation of all muscle groups; muscle groups;

2.2. imagining timagining toughenoughening and relaxation ing and relaxation of all muscle groups; of all muscle groups;

3.3. imagining whole situations or stories imagining whole situations or stories (at the beach, on the meadow, near (at the beach, on the meadow, near the fireplace). the fireplace).

Benefits and execution periodBenefits and execution period

Benefits.Benefits. Improved business results and raised Improved business results and raised living standards.living standards.

Execution period.Execution period. Organization of IPRS is Organization of IPRS is inexpensive and will take 3 month. The project is inexpensive and will take 3 month. The project is designed for long term goals once and for all.designed for long term goals once and for all.