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INTERNATIONAL AIRPORT REVIEW
VOL 22 | ISSUE 01 | FEB 2018
COPYRIGHT
No responsibility can be accepted by Russell Publishing Limited, the editor, staff or any contributors for action taken as a result of the information and other materials contained in our publications. Readers should take specific advice when dealing with specific situations. In addition, the views expressed in our publications by any contributor are not necessarily those of the editor, staff or Russell Publishing Ltd. As such, our publications are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any reader, or by anyone who may be informed of any of its contents. Published February 2018
International Airport Review can guarantee its circulation is 10,100 (for the 6 issues distributed between 1 January 2017 and 31 December 2017). The publication is ABC audited. This is an
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ANDREW PRICEIATAANDY BLACKWELLIndependent Consultant CHRISTOPHER STEINSiemensFIONA CARLETONHeathrow Airport DR JOHN MCCARTHYIndependent ConsultantMARK CLARKSONOAG
MAURICE JENKINSMiami International AirportDR MICHAEL KERKLOHMunich Airport ROBERT GRAHAMEUROCONTROL SINA AVȘARTAV Airports STEVEN THOMPSONSecuritasVELISSARIOS ELEFTHERIOUIndependent Consultant
ADVISORY BOARD MEMBERS
The impact of emerging technologies: Our skies are changing
WELCOME
CRAIG WATERS [email protected]
International Airport Review.
internationalairportreview.com2
01 WELCOMEThe impact of emerging technologies: Our skies are changing Craig Waters, Interim-Editor, International Airport Review
04 NEWSA round-up of the latest news and announcements
06 LEADERS’ SERIESBuilding a strong platform for future successKaren Dee, Chief Executive, UK Airport Operators Association (AOA)
07 WEBINAR PREVIEWAirfare Big Data: What’s in it for your airport?In association with INFARE
08 ROUTE DEVELOPMENTKeeping pole position in EuropeKam Jandu, CCO, Budapest Airport
26 ENVIRONMENTThe evolving challenge of noise Melinda Pagliarello, Director
Airports Council International – North America (ACI-NA)
38 INTERVIEW SPOTLIGHTWith Csaba GergelySenior ATM Advisor, HungaroControl
44 PRODUCT SHOWCASERemote tower evolutionFrequentis
46 WEBINAR PREVIEWOperational Terminal Prediction: Maximising airport capacity through forecasting demandIn association with Leidos
14 Bring on the snow!Zaramie Lindseth
Ted Stevens Anchorage International Airport (ANC)
18 Consistently planning for the inconsistentJeff McNallyField Maintenance Supervisor, Gerald R. Ford International Airport (GRR) Tara HernandezMarketing and Communications Director, Gerald R. Ford International Airport (GRR)
22 The ‘Team Manchester’ approach to winter operationsJason Clegg
Manchester Airport
WINTER OPERATIONS
In-Depth Focus
@IntAirport 3
Contents
56 Technology drives customer service at Halifax Stanfield International Airport Craig PaulDirector of Business Solutions & Information Technology, Halifax International Airport Authority
60 Transforming the airport experienceRaoul CooperAirport Transformation Design Manager, British Airways
64 HKIA accelerates its digital transformationChris Au YoungGeneral Manager – Smart Airport, Airport Authority Hong Kong (AA)
TERMINAL TECHNOLOGIES
In-Depth Focus
Want to be published in International Airport Review?
International Airport Review is looking for authors for 2018. If you are from an airport, airport operator, association or research institution and are interested in submitting an article on passenger
operations, airside operations, security, ATC/ATM, construction and design or revenues please send a synopsis to [email protected]
32 Provision of air navigation services at airports: Possible changes ahead?Gaël PogetHead of Aeronautical
35 Remote towers are the future of ATC efficiency in NorwayHans Støen LieAssistant Programme Director, Avinor Air Navigation Services
40 SESAR and digitalising airport operationsFlorian GuillermetExecutive Director, SESAR Joint Undertaking
ATC/ATM
In-Depth Focus
49 NON-AERONAUTICAL REVENUEPassengers and partnerships: The keys to growing non-aeronautical revenueMike Ross, Director of Commercial Development, Greater Toronto Airports Authority (GTAA)
54 INTERVIEW SPOTLIGHTWith Charles HendriksDigital Architect, Schiphol Airport
68 WEBINAR HIGHLIGHTSThe future of airport retailIn association with IATA Consulting
70 EVENTS DIARYA round-up of forthcoming industry events
72 INTERVIEW SPOTLIGHTWith Alex SauriolCTO and Co-Founder, Searidge Technologies
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
4 internationalairportreview.com
New batch of smart gates go live at Dubai InternationalTERMINAL OPERATIONS
TWENTY new and enhanced smart gates are now operational in the arrivals area at Dubai International (DXB) Terminal 1. These are in addition to the 10 already installed during 2017 in departures. In total, almost over 120 smart gates are now available across the entire airport reducing average transaction times from minutes to under 10-15 seconds.
“Dubai Airports is always looking at opportunities for innovation that makes the journey smoother and more comfortable for our customers,” said: Michael Ibbitson, Executive Vice President, Technology & Infrastructure at Dubai Airports. “Smart gates do just that by slashing transaction times to just 10-15 seconds and shortening
our passengers take advantage of the service. If you
immigration authorities. It will save you time and make your journey even more enjoyable.”
Brigadier General Talal Al Shanqiti, Assistant Director General for Ports Affairs at the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai, said: “The installation of the new smart
development project to provide passengers with facilities and services that make their travel through
level of security is our top priority. This new system helps us strike a balance between achieving that objective while also ensuring a better experience for
Smart gates do not require a dedicated card and can
East Midlands Airport and ‘framework agreement’ with
CONSTRUCTION & DESIGN
EXPANSIONAirport will go ahead under the command
Engineering Group Inc. received a framework agreement from Manchester Airport Group (MAG) to deliver building and infrastructure construction and maintenance/refurbishment works. This includes the ongoing expansion projects which are intended to improve capacity, throughput and overall customer experience at the airport.
management, procurement, construction and commissioning activities for airport buildings and associated infrastructure. The initial framework agreement with MAG runs until 2020, with options for extensions up to 2025.
“In alignment with our vision of creating a more connected world, we are leveraging our airside aviation construction
travellers will have while visiting East
& Infrastructure and Industrial President
Airport Group through an Integrated Project Delivery (IPD) approach led by our knowledgeable project management and construction experts, along with a right-sized
Rob Williams, Head of Procurement and
for MAG, said: “Manchester Airport Group framework agreements are a key part of our overall strategic procurement strategy, across all aspects of our extended supply chain. The framework agreements for building, civil and M&E works provide a platform for us to work with a small number of high-
executing a wide range of projects that include construction, refurbishment, maintenance and infrastructure works at our airports. We look
the next few years and utilising their skills and experience to broaden and strengthen the resources available to our capital
The editor’s pick of the most interesting developments within the airport and aviation industry
East Midlands Airport connects over 4.2 million passengers with the world,
serving more than 90 destinations
Cred
it: e
astm
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ndsa
irpor
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NE WS
5@IntAirport
Runway reconstruction project starts at KosCONSTRUCTION & DESIGN
THEIsland International Airport which will eventually see it more than triple in size has begun with the reconstruction of its runway.
After a year which saw a 20.7 per cent
restoration of degraded asphalt lawyers on
begun. The safety of our passengers is a top priority for us, and for this reason, the reconstruction of the runway and apron pavement has been scheduled
summer season with a brand new infrastructure serving the growing tourism business on the island. Simultaneously Fraport Greece is starting the works
for a completely new terminal building that will replace the outdated old building.”
The works will require a partial suspension of operations from 4-19 March 2018, but Fraport
will be uninterruptedly operated by helicopters.Fraport Greece plans for the development of the
New terminal of 23,106m2
201 per cent increase in the total size of
Refurbishment/expansion of the Waste Water
Treatment Plant (WWTP)
Stations (from 16 to 28) 125 per cent increase in the number of security
lanes (from 4 to 9).
Munich Airport establishes
SAFETY & SECURITY
many airports, the threat of cyber-attack is ever present for Munich Airport. In a move designed to combat it, its operator has set up
and train people from inside or outside the aviation industry.
The Information Security Hub (ISH) was
held to honour the occasion. It will be staffed by IT specialists employed by the airport’s operation company (FMG) who will work with experts from to European aviation industry.
“As an airport operating company, we are responsible for the functionality of critical
day to ensure protection against cyber-attacks,”
Infrastructure at FMG. “Attacks on IT systems around the world have taken on new dimensions in terms of quality and quantity in recent years. New viruses, worms and malware are constantly being developed and turned loose on potential vulnerabilities in our IT systems. The further we
move ahead with digitalisation, and the more functions are performed and networked by computers, the more potential points of attack
the more serious the potential consequences of targeted attacks will become,”
The new centre has four training rooms and IT labs, a control room and an amphitheatre
facilities are equipped with computers, network hardware, cameras and projectors. With this equipment, a group can carry out realistic attacks on IT systems for training purposes, for example, with a second group assigned to take defensive measures.
In setting up and operating the Information Security Hub, which is housed in the former airmail control centre at the airport, near the cargo terminal, FMG is working with three IT security companies: ERNW INSIGHT, HvS-
successfully for many years as developers and consultants for improved IT security.
AirAsia and Uber partner over seamless travelPASSENGER EXPERIENCE
THE
provide ‘a seamless, affordable and convenient door-to-door experience for travellers’.
The airline is one of a number of airlines to team up with the ride-sharing company,
In the case of American Airlines, this has involved messages sent from the carrier to customers’ phones reminding them to book
Airlines, AirAsia will incorporate a ‘deeplink’
AirAsia to offer customers exactly what
and convenient travel experience. By working together, we can provide a service that allows
airport in step with their itinerary and have
trying to get home to see your family, or heading to an important business meeting; your travel experience should be seamless, from door-to-door!”
Tan Sri Tony Fernandes, AirAsia Group
looking to complement its award-winning
the plane that meet our exacting standards.
their entire trip from the moment they step out of their home right until they arrive at their destination, providing amazing travel comfort and peace of mind.”
The two companies will work together in
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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Building a strong platform for future success
Karen Dee
T
KAREN DEE is Chief Executive of the Airport Operators Association (AOA). Karen has 20 years’ experience in policy development, communications and representation activities. Her career spans roles in the Department for Transport (DfT), consultancy and trade associations such as the CBI, Road Haulage Association and, most recently, the Freight Transport Association where she worked as Director of Policy.
LEADERS' SERIES
7@IntAirport
What are the main benefits to airports in utilising Airfare Big Data?
What is the process of capturing Airfare Big Data and how is that intelligence analysed?
What else will we learn during the webinar?
when we were at the initial
Airfare Big Data: What’s in it for your airport?
14 MARCH 2018
15:00 GMT
International Airport Review
internationalairportreview.com/webinars REGISTER NOW
IN ASSOCIATION WITH:
WEBINAR PREVIEW
internationalairportreview.com8
Kam Jandu
Keeping pole position in Europe
RO UTE DEVELOPMENT
9@IntAirport
AT THE
Growth, development and partnershipsDevelopment strategy: Low-cost or legacy carriers, short- or long-haul routes?
BELOW: Inside SkyCourt, the flagship retail and F&B shopping centre in Budapest Airport’s Terminal 2B
Budapest is dynamically progressing as one of Central Europe’s fastest expanding airports, but we cannot be complacent for a second
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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Notable new connections
ABOVE: Budapest Airport secures
resumption of U.S. services from
May 2018, with operations to New York
JFK, Chicago O’Hare and Philadelphia
ROUTE DEVELOPMENT
11@IntAirport
KAM JANDU has been Chief Commercial Officer at Budapest Airport since 2013, responsible for all passenger and business related commercial and marketing activities. Prior to this he was Director of Aviation at Budapest for four years. Before joining Budapest, Kam gained 21 years’ experience working in both the airline industry with bmi and Star Alliance GmbH, and the car rental industry working with Hertz and Budget.
Benefits of BUD
ABOVE: Budapest Airport broke the 13 million passengers mark in 2017
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
Are you ready to experience the Aebi Schmidt difference
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Customer DrivenAt Aebi Schmidt we believe in the exceptional quality and reliability of our snow removal and de-icing equipment to keep your airport runways open when the winter weather closes in.
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Total Lifetime Care (TLC) commitment guaranteeing you the very best in safety, support and service whenever you need it.
At Aebi Schmidt, customer service is key – and our aim is to deliver a service experience second to none!
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Ensuring airport operations are seamless and uninterrupted during harsh winter weather remains a critical component in the overall operation of an airport. Learning from previous
WINTER OPERATIONS
SPONSORS:
INTERNATIONAL
REVIEW
Bringon thesnow!
Zaramie Lindseth
internationalairportreview.com14
ABOVE: ANC’s snow fighters skilfully navigate a network of 33 million square feet of runways, taxiways, and aprons to ensure surfaces are cleared for safe aircraft operations
IN-DEPTH FOCUS | WINTER OPERAT IONS
15@IntAirport
T
Our processes for clearing runways has been fine-tuned and vetted by years of experience to yield the most efficient results
ZARAMIE LINDSETH joined Ted Stevens Anchorage International Airport (ANC) in 2001 and has worked in commercial airport operations for over 19 years in various positions involving planning, coordination and oversight of airfield maintenance and operations. Zaramie has managed the Airfield Maintenance section since 2012. He was an Operations Officer for nine years before moving into a management role as the Assistant Manager. His airport career began as an Operations Supervisor with the New Orleans International Airport. Zaramie is a graduate of Embry Riddle Aeronautical University.
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
internationalairportreview.com16
RIGHT: ANC has never closed due to a snow or ice storm
The airport is fortunate enough to
have long-term snow disposal areas in
close proximity to our main facilities,
making hauling snow the most economic
means of snow disposal
IN-DEPTH FOCUS | WINTER OPERAT IONS
Aircraft de-/anti-icing fluidsCryotech Polar Plus® LT (80) Type I
Cryotech Polar Guard® II Type II
Cryotech Polar Guard® Advance Type IV IV
Runway & commercial de-/anti-icing productsProvifrost® KA ECO Liquid potassium acetate
Provifrost® KF ECO Liquid potassium formate
Provifrost® NF Solid sodium formate
Cryotech® NAAC Solid sodium acetate
Cryotech® CMA Solid calcium magnesium acetate
Cryotech® CMA40 Solid blend of 40% CMA and
60% rock salt
www.proviron.com [email protected]
Let’s beat the elements together
As a facility we move between 3-6 million tonnes of snow every year. Transporting that snow in the most efficient manner possible offers one of the greatest opportunities for improvement
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
internationalairportreview.com18
International Airport Review
Tara Hernandez
JEFF McNALLY is the Field Maintenance Supervisor at Gerald R. Ford International Airport (GRR). In this role, Jeff manages a team of employees responsible for maintaining the airfield in all weather conditions. Jeff has 12 years of airfield management experience and before joining GRR in 2006, he worked for The Wayne County Airport Authority (DTW) in both field maintenance and operations. Jeff is also a Marine Corps Veteran.
Consistently planning for the inconsistent
IN-DEPTH FOCUS | WINTER OPERAT IONS
19@IntAirport
W
Airport winter operations – dealing with conditions
Red flag weather traits
Value of people power
LEFT: GRR’s equipment can handle anything thrown its way
The operations and field maintenance crew at GRR are among some of the best, to the extent that they make it look easy, however, the effort is extensive and spans many layers of personnel and functions
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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1
Efficient snow removal requires good communication
TARA HERNANDEZ is the Marketing and
Communications Director at Gerald R. Ford International
Airport Authority (GFIAA). She is responsible for airport
marketing, advertising, public relations and
media communications, social media, as well
as event planning, air service development, community outreach,
and customer service.
We encourage our snow removal
teams to stay abreast of new
technologies, continue to acquire
skills and techniques, and polish the unique skills it
takes to function in the snow
operation culture
RIGHT: GRR was the first airport in the
United States to own a high-powered Snow
Wolf Snow Blower
IN-DEPTH FOCUS | WINTER OPERAT IONS
REFERENCE
GRR’s goals and objectives take account of the previous snow season’s performance measurements and seek opportunities for improvement
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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‘Team Manchester’
Jason Clegg
The
approach to winter operations
IN-DEPTH FOCUS | WINTER OPERAT IONS
23@IntAirport
A
A joint effort
JASON CLEGG is Airfield Operations Manager at Manchester Airport, responsible for Airfield Safety and Performance. Jason oversees the Airfield Operations Team and also manages relationships and performance of airside service partners. Joining MAG in 2007, Jason started out his career as a Terminal Supervisor at East Midlands Airport, before moving to Manchester as part of the team successfully acquiring Stansted Airport. With extensive experience in the Aviation Industry, Jason has also been Airfield Duty Manager, Capacity and Project Planner at Leeds Bradford Airport, Airfield Operations Manager at London City Airport, before returning to Manchester Airport in June 2016. When it comes to Winter Operations, Jason is responsible for the development and publishing of the Winter Operations Plan for Manchester Airport. Jason leads consultations with airport service partners and airlines, pulling together final preparations for the Winter Season ahead.
With a dedicated team of over 150 staff, our winter preparations begin as early as April when we
hold our first consultations with the Airline Operators
Committee (AOC)
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
internationalairportreview.com24
RIGHT: Manchester Airport’s snow clearing team
Managing winter operations is
a big task that involves a huge joint
effort between our teams at Manchester
and all our service partners
IN-DEPTH FOCUS | WINTER OPERAT IONS
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The planning that goes into winter operations
When it comes to monitoring the weather, so we can be prepared for any adverse winter weather conditions, we use a tool provided by the Met Office called ‘Open Runway’
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
The evolving challenge of
26 internationalairportreview.com
E NVIRONMENT
I What’s the noise about noise?
MELINDA PAGLIARELLO is Director of Environmental Affairs at ACI-NA. Melinda monitors and reports on international and federal agency actions, programmes, requirements, research and regulations affecting environmental matters for airports and aviation at North American airports. Melinda has approximately 15 years of experience in the airport industry. Prior to joining ACI-NA in 2017, she was with Booz Allen Hamilton leading projects for the FAA’s Office of Environment and Energy, and Systems Operations, as well ACRP projects related to air quality and common performance metrics. Melinda has also worked for LeighFisher, PBS&J, and Landrum & Brown. Her varied background includes work in strategic/business planning, land use planning, financial feasibility studies, benefit-cost analyses, as well as environmental and master planning. She has worked with a range of clients at the federal (FAA and TSA) and state/local levels, from large hubs to general aviation airports. She holds a bachelor’s degree in political science and Russian studies from Williams College in Williamstown, Massachusetts and a master’s degree in Transportation Policy from George Mason University in Fairfax, Virginia.
For International Airport Review
27@IntAirport
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
Recent work to respond to noise concerns
RIGHT: Aircraft noise continues to challenge
the way airports engage with their communities
Beyond policy and
operational changes, noise
will continue to evolve as
technology advances
28 internationalairportreview.com
E NVIRONMENT
29@IntAirport
So long as airplanes take off and land at airports, noise will always be a challenge for the airport industry
Looking ahead
Conclusion
BELOW: An increase in air traffic will bring new noise challenges
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
ATC/ATM operations are some of the most critical in the airport industry, especially with air capacities reaching their max. This In-Depth Focus explores some smart
experts are taking towards making valuable changes for future success.
ATC/ATM
INTERNATIONAL
REVIEW
SPONSORS:
internationalairportreview.com32
N
The ambitious incomplete ‘Single European Sky’ initiative
Provision of air navigation services at airports: Possible changes ahead?
1
GAËL POGET holds a law degree and a Master
of Law in Air and Space from McGill University of Montreal. He then joined
the Legal and International Affairs Department of
the Federal Office of Civil Aviation. He was leading
several international negotiations on behalf of
the Swiss Civil Aviation Authority and represented
the Authority in different bodies within ICAO, ECAC,
the European Union and EUROCONTROL –
in particular, in areas regarding aviation security,
facilitation and air traffic management. He is currently
Head of Aeronautical Affairs at Geneva Airport
and reports directly to the CEO. He supports the latter
in strategic matters and ensures close collaboration
with ACI EUROPE and ACI WORLD on institutional
and governmental affairs. He is a valued contributor of articles on several topics for
International Airport Review and is also commander in
the Swiss Air Force and holds a private pilot license.
© G
enèv
e Aé
ropo
rt
IN-DEPTH FOCUS | ATC/ATM
Visit us at stand 351 at World ATM Congress, Madrid, 6 to 8 March,
and stand 315 at Passenger Terminal Expo, Stockholm, 20 to 22 March.
Boost airport performance
Visit us at stand 351 at World ATM Congress, Madrid
Visit us at stand 315 at Passenger Terminal Expo,
Stockholm
2
MAIN IMAGE: View from Geneva Airport’s apron tower
It is crucial for an airport operator to have a reliable provider managing safe take-offs and landings, regardless of whether it has been designated by law, or the operator itself through a call of tender or contractual agreement
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
internationalairportreview.com34
A recent example: Partial revision of the Swiss Civil Aviation Act
that it is not the intention to liberalise the provision
A small but committed step toward airports
3
“current examples of competitive supply include both busy and other relatively quiet locations. At high intensity locations the airport customer may be looking for experienced suppliers with the resources to ensure business resilience to supply tailored, high performance services. At low intensity locations, customers are likely be cost sensitive and provide
standardised services. In either case, suppliers may have opportunities to increase security of tenure and grow the business by expanding into adjacent services, such as data processing and other airport-centred operational services4”
given that the aviation market is evolving so
REFERENCES
ABOVE: View from Geneva Airport’s Air
Traffic Control tower©
Gen
ève
Aéro
port
IN-DEPTH FOCUS | ATC/ATM
35@IntAirport
Remote towers are the future of ATC
Hans Støen Lie
ABOVE: Avinor’s Remote Tower Centre under development in Bodø, Norway
IN-DEPTH FOCUS | ATC/ATM
internationalairportreview.com36
For airlines and airports, remote
services can offer more flexible
opening hours than we have today,
because it will be easier to open
or close the tower service
R
Increased efficiency
work in a larger working environment with more
A strategic approach
ABOVE: Avinor’s Remote Tower
Centre under development in
Bodø, Norway
IN-DEPTH FOCUS | ATC/ATM
37@IntAirport
Impressive camera capacities
LEFT: Camera sensor installed at Røst Airport which provides images to Avinor’s Remote Tower Centre
HANS STØEN LIE is Assistant Programme Director of the remote tower programme at Avinor Air Navigation Services. He has an education background from management and telematics, and years of experience in tower systems and army operations.
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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In what ways is HungaroControl supporting the aviation and airport industry’s mission to become more innovative?
How does remote tower technology enhance air traffic control and where is this technology being used today?
How does HungaroControl’s Centre of Research, Development and Simulation (CRDS) support the industry’s goal to enhance air capacity and improve the environment?
CSABA GERGELY is an Air Traffic Controller, former TWR Manager and currently the
Senior ATM Advisor to the Director of Business Development at HungaroControl. He has 30 years of experience in ATC, with 16 years in ATM. As TWR Manager Csaba was responsible for user side aspects of development and installation of all TWR systems and also HungaroControl’s remote TWR facility. Csaba is also member of the remote tower’s ‘Tiger Team’, whose expertise and experience was indispensable in the implementation process.
INTER VIEW SPOTLIGHT
Csaba Gergely
I N T E R V I E W SPOTLIGHT
WE ARE COMMITTED TO SHAPE THE FUTURE
REMOTE TOWER
WE ARE COMMITTED TO MAXIMIZE BENEFITS FOR AIRSPACE USERS
MERGE STRIP
CENTRE OF RESEARCH, DEVELOPMENT AND SIMULATIONWE ARE COMMITTED TO BREAKTHROUGH INNOVATIONS
internationalairportreview.com40
THE
International Airport Review Florian Guillermet
SESAR and digitalising airport operations
IN-DEPTH FOCUS | ATC/ATM
41@IntAirport
Higher levels of autonomy and connectivity
of all air vehicles
Mobile, terrestrial and satellite-based communications
Digital and automated tools
Virtual technologies
High-tech video, synthetic and enhanced sensor technologies
Big data analytics and open source data usage
System modularity
Airports: Essential nodes in the digital transformation
1
Data-driven airport management
LEFT: Validation of remote tower services for Værøy Heliport
In SESAR, we have worked with airports to show how data sharing between stakeholders at the airport
and the use of big data techniques can significantly improve operational performance
Copy
right
: Gre
gory
Lam
bert
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
Remote tower technologies
BELOW: Runway Status Lights (RWSL)
at Paris Charles de Gaulle Airport
Remote tower technology draws on a range of advanced
technologies, including high-
definition, infrared and pan-tilt-zoom
cameras to provide visual surveillance
augmented by available radar and
flight data to deliver additional
information in real-time
42 internationalairportreview.com
Copy
right
: DSN
A
IN-DEPTH FOCUS | ATC/ATM
43@IntAirport
Improving operations in low visibility
Safety-nets for vehicle drivers
Runway Status Lights (RWSL)
‘Follow-the-Greens’ links the lighting
SESAR 2020 and the digital challenge
FLORIAN GUILLERMET is an engineering graduate from École Polytechnique and the Civil Aviation Engineering School in France and holds a Master’s degree in Aeronautics and Airport Management. Florian has been working in the field of civil aviation for more than 20 years, starting in the Flight Planning Department of Air France before going on to the French Air Navigation Service Provider (DSNA), where he held several managerial positions. He then joined the European Central Flow Management Unit at Eurocontrol, where he contributed to a range of operational and IT projects. His experience ranges from ATM systems definition and implementation, to network operations management. In June 2008, Florian joined the SESAR Joint Undertaking, first as Chief Programme Officer to manage the SESAR Programme, and then as Deputy Executive Director Operations and Programme in 2012. Since 1 April 2014, Florian has been its Executive Director.
LEFT: Heathrow’s Airport Operations Centre
Copy
right
: Hea
thro
w
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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Remote tower evolutionThe current uptake and evolution of the remote tower is gaining momentum. Expanding from its initial use case as a cost-saving solution for regional airports, the remote tower can now be utilised in many additional ways. Frequentis was involved in the early stages of design for
international tender outside of a company’s own country. By now adding more pieces of the surveillance puzzle to the offer, this sets them ahead of the rest.
Early daysIt all started with the German Aerospace
Raumfahrt; DLR) starting the RapTOr project in 2005, to create an experimental remote tower system at Germany’s Braunschweig research airport.
Frequentis then began working with
feasibility study, with the design and testing in 2012 of a demonstrator in Dresden. In 2014 Frequentis installed a remote tower test system in Braunschweig to evaluate visual and IR camera technology under
evaluate advanced functions such as video tracking and surveillance integration. In 2015 DLR and Frequentis signed a cooperation agreement that permitted Frequentis’ use of key remote tower technologies. Frequentis then developed its smartVISION solution consisting of video sensor-based airport
Frequentis continued further development and implementation with key partners, including DFS and Rheinmetall.
Location, location, locationThe Frequentis Remote Virtual Tower (RVT) not only replaces the out-of-the-window view with a set of cameras, but also integrates existing airport equipment
local radios, as well as surveillance solutions based on multilateration or ADS-B, in order to provide enhanced situational awareness for the controller. In addition to its tower portfolio with smartStrips, smartVISION and smartTools, Frequentis RVT encompasses
Rheinmetall, the Frequentis market-leading
DIVOS recording, as well as Quadrant ADS-B and multilateration from Frequentis
tools for data handling, display and control.The Frequentis RVT comes in three
options to improve airport operations.
medium capacity airports which replicates the airports view at a remote location, with additional new enhancement tools such as aircraft and object detection and tracking, and information augmentation.
Secondly, the virtual tower is for enhanced tower operations and contingency to add new functionalities to high capacity airports to provide backup services and safety enhancements.
And thirdly, airport operations whereby the RVT provides an additional set of eyes, allowing video-based airport apron control, providing a large-scale video panorama, blind spot coverage, position information, augmented information about aircraft status, airport security and perimeter security.
TodayFrequentis has equipped Saarbrucken Airport with remote tower technology, managing
year for Deutsche Flugsicherung (DFS), with Erfurt and Dresden to follow. A contingency
including continuity of service in the event of a technical failure or evacuation. Airways New Zealand is also using the Frequentis solution
of airport operations could be enhanced with a
remote tower, including improved visualisation in persistent bad weather and extended hours of service at regional locations.
voice communication system is currently part of every digital tower solution in use, including
in Hungary.
Moving ahead
to multiple remote towers and Frequentis is working on procedures and support tools together with selected ANSPs to make this happen in a safe manner. In November 2017,
campaign on ‘Remote Tower for Multiple Airports’ in Braunschweig. The remote tower project for DFS will result in the Saarbrucken, Dresden and Erfurt airports all being controlled from one remote tower centre in Leipzig.
The current remote tower deployments
remote tower being utilised to support one airport. In the future, Frequentis’ multi remote tower will be the next generation of digital tower facilities where multiple airports are centrally managed from a
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PRODUCT SHOWCASE | FREQUENT IS
Rethinking airport towersFrequentis is actively driving the evolution of remote
towers across the world through involvement in major
research programs such as SESAR, and by driving
standardisation through working groups like EUROCAE,
to enable safe operations.
Frequentis customers benefit from more than seventy
years of experience in mission-critical air traffic
control solutions. The desire to innovate and develop
technologies that solve safety, capacity and efficiency
demands is at the core of what we do.
The ability to replicate a controller’s view of the airport
with state-of-the-art camera technology is already a
reality. It will revolutionise the way regional airports are
operated and bring about essential cost savings, while
meeting performance and safety requirements.
For a safer world.
www.frequentis.com
internationalairportreview.com46
How is the increase in air traffic impacting airports around the world?
Taking these limitations into
In what ways does Operational Terminal Prediction (OTP) help airports make use of their existing capacity?
operations begins with
right people at the right
How does OTP help to improve the passenger experience?
Two in three passengers
to optimise their airport
Operational Terminal Prediction: Maximising airport capacity through forecasting demand
1 MARCH 2018
15:00 GMT
International Airport Review’s webinar in
Jana Skornicka
In her current role as Sales Director, JANA SKORNICKA focuses on
supporting airports worldwide in achieving their strategic vision and
targets. She has been responsible for delivering several key traffic forecasting
and capacity planning projects to airports in Europe, the Middle
East and the USA. Jana has gained extensive knowledge of the aviation
industry in her past career during diverse roles in airports and airlines.
She understands the challenges airports are facing and the importance
of forecasting and optimising terminal/airside and passenger processes to
deliver an exceptional airline and passenger experience.
ABOUT THE SPEAKER
WEBINAR PREVIEW
47@IntAirport
How is Leidos helping airports implement OTP in order to manage increased growth in air travel?
What steps should be taken to become more efficient and capable of delivering a high quality passenger experience?
Step 1:
•
It is also important to have the most
Step 2: Terminal
•
operations Step 3:
Step 4:
•
Step 5:
•
•
What else will we learn during the webinar?
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INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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Cargo strategy drives growth
at Dallas Fort Worth
Exploring new ATC/ATM
methods available for airports
Managing Jetstar’s ground
handling environmentINTERNATIONAL
REVIEW
IN THIS ISSUE
ISSUE
05 2017SEPT
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Celebrating 20 years in partnership with the aviation industry
Our In-Depth Focus explores the latest developments in
crisis management, security communication techniques and
how the threat to our airports continues to evolveSecurity
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The keys to growing non-aeronautical revenue
International Airport Review
Passengers and partnerships:
NON-AERONAUT ICAL REVENUE
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U
The story so far: Strong passenger growth, stronger NAR growth
USA Today’s
Going forward: Growing NAR to 40 per cent of total revenue
Given strong passenger traffic
growth, Toronto Pearson is well on its
way to joining an elite group of
worldwide airports known as mega
hubs
BELOW LEFT: Over the last five years
in partnership with concessionaires, more
luxury brands have been added to the product
mix at Toronto Pearson to target high-spending
Asian travellers
BELOW RIGHT: Between 2012 and
2016, the GTAA’s advertising business
doubled through the development of
new partnerships with brands such
as such as CIBC and American Express
NON-AERONAUTICAL REVENUE
51@IntAirport
TOP: The Terminal 1 Welcome Centre is an excellent example of an innovative partnership between the GTAA and CIBC
ABOVE: Between 2012 and 2016, 95 new Retail and F&B locations were opened at Toronto Pearson; pictured is the completely redesigned Node C, part of the larger Terminal 3 Enhancement Project
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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New opportunities for NAR generation: Toronto Pearson’s Regional Transit Centre (RTC)
Cultivating a world-class airport experience
As Director of Commercial Development at the GTAA,
MIKE ROSS is responsible for leading the implementation of Toronto Pearson’s retail,
advertising and sponsorship strategies. He is accountable
for developing and implementing an advertising
and sponsorship approach designed to enhance
passenger experience while growing revenues. Prior to joining GTAA in 2011, Mike held senior merchandising
and marketing roles with many recognised
Canadian retail brands, including The Hudson’s
Bay Company, Rexall and Canadian Tire. Mike holds
an Honours Bachelor of Business Administration
degree from Wilfrid Laurier University and is an avid
hockey player and coach.
RIGHT: Over the last five years, Toronto Pearson’s
passenger traffic has grown between 6 and
7 per cent annually, with non-aeronautical
revenue over the same period growing strongly
at a CAGR of 10 per cent
NON-AERONAUTICAL REVENUE
ACCELERATING BUSINESS AND INNOVATION FOR FUTURE AIRPORTS
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How is Schiphol Airport taking a holistic approach towards seamless passenger experience?
goals to make the passenger
in making the passenger
them possible) to make it
How is Schiphol using digital solutions to adjust capacity on, for example, security lanes to make journeys more seamless?
What does the airport industry need to do to make journeys more seamless?
For 2018 I believe the message is to share
INTER VIEW SPOTLIGHT
I N T E R V I E W SPOTLIGHT
Airports are working more than ever to ensure passengers receive a pleasant travel experience, and innovative technology is being deployed throughout many of the world’s busiest terminals to help achieve customer service excellence. This In-Depth Focus explores some recent digital and innovative developments that are helping to transform the airport experience.
TERMINAL TECHNOLOGIES
INTERNATIONAL
REVIEW
internationalairportreview.com56
A
International Airport Review
“
Technology drives customer service
International Airport
IN-DEPTH FOCUS | TERMINAL TECHNOLOGIES
57@IntAirport
First moving sidewalks
Self-service baggage – a first in North America New baggage handling system
MAIN IMAGE: Check-in kiosks at Halifax Stanfield
1 Self-serve baggage drop is available at Halifax Stanfield
2 BorderXpress Automated Passport Control (APC) kiosks at Halifax Stanfield
3 Behind the scenes: Halifax Stanfield’s state-of-the-art baggage handling system
4 The TRAX® SmartRestroom system helps deliver superior customer experience
1
3
2
4
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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Renovated terminal building
Quicker at the border
TRAX® SmartRestroom
®
®
CRAIG PAUL is responsible for managing the technology
used to facilitate passenger travel, providing vision
and leadership in Halifax International Airport
Authority’s information technology environment,
including strategic and tactical planning,
development, evaluation and coordination of activities.
Craig facilitates the planning and implementation of enterprise information
systems to support both airport and business
operations, and is also responsible for overseeing
the management of multiple information and
communications systems and projects. Craig has
over 23 years of experience within the technology and transportation industries
and holds a Bachelor of Commerce Degree with
a major in Computer Information Systems from
Saint Mary’s University.
We are continuously looking for innovative ways
to improve the airport experience of
our passengers
IN-DEPTH FOCUS | TERMINAL TECHNOLOGIES
59@IntAirport
What’s next?
ABOUT HALIFAX STANFIELD’S SELF-SERVICE BAGGAGE DROP SYSTEM, JON QUINTON, STATION MANAGER FOR WESTJET IN HALIFAX, COMMENTED:“We welcome any airport improvements that enrich the travel experience for our guests. The new system helps travellers move through the check-in process more quickly, and frees up our team members to get out from behind the counters and assist those guests who need a little extra attention.”
ABOVE: Moving sidewalks connect the Parkade to the terminal building
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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Transforming the airport experience
For International Airport Review Raoul Cooper
IN-DEPTH FOCUS | TERMINAL TECHNOLOGIES
61@IntAirport
A
RAOUL COOPER has worked in aviation for more than 20 years in various fields – including commercial, operations, and IT. In his role at British Airways, Raoul manages the strategic direction for what the airline terms ‘Airport Transformation’, developing innovative technology solutions to improve customer experience at the airport. By putting digital transformation at the heart of new ways of working, his aim is to put British Airways customers in complete control of their own journey.
Across Heathrow and Gatwick airports, we are rapidly increasing the number of self-service bag drop points, so many customers
simply drop their bags and head for the security channels. By the end of 2018, we will have almost 200 in use across our operation
LEFT: BA self-service boarding gates at London Heathrow
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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Biometric boardingWe know our customers have high
expectations, especially when it
comes to technology, so we will continue
to seek opportunities to transform their
journey through the airport
1 Eco-friendly Mototok tugs allow BA ground staff to prepare aircraft for departure much more efficiently
2 BA is the first UK airline to introduce automated biometric technology at London Heathrow with the launch of self-service biometric boarding gates
3 BA self-service bag drop facilities
1 2
3
IN-DEPTH FOCUS | TERMINAL TECHNOLOGIES
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Remote controlled pushback vehiclesThe future
Right now, we’re trialling self-service biometric boarding gates on international flights out of the U.S., working in partnership with Los Angeles International Airport
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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HKIA accelerates its digital transformation
IN-DEPTH FOCUS | TERMINAL TECHNOLOGIES
65@IntAirport
W ITH
International Airport Review Chris Au Young
CHRIS AU YOUNG joined the Airport Authority Hong Kong (AA) in 2006 and has extensive experience in airport management, including airfield, baggage, terminal systems, airport flow and runway capacity. Prior to that, Chris was the Regional Project Manager in North East Asia at TNT Express. He also spent 10 years at Accenture, a world-leading management and IT consultancy firm, and delivered a number of business transformational projects for Fortune 500 companies. Chris is a Board Member of the Zhuhai Airport Management Company, representative of HKIA in the ACI World Airport IT Standing Committee, member of the Expert Review Panel in the Hong Kong R&D Centre for Logistics and Supply Chain Management Enabling Technologies (LSCM), and a member of the HKIE in Logistics & Transportation Discipline. Chris holds an MBA degree and a Bachelor degree in Computer Engineering.
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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‘HKG My Flight’ mobile application
We continually strive to develop HKIA into a smart airport of the future by leveraging smart technologies to provide passengers with a pleasant and hassle-free journey from curb to gate
Approximately 10,000 iBeacons
have been installed at HKIA, which
enables boarding alerts and directions
to be sent to passengers’ mobile
phones via our mobile app
1 Self-service check-in has helped to reduced passenger processing times
2 MyTAG allows passengers to receive notifications when their checked bags are approaching the baggage reclaim carousel
3 A video-analytic-based trolley management system was introduced at HKIA in 2017
1
2 3
IN-DEPTH FOCUS | TERMINAL TECHNOLOGIES
67@IntAirport
Streamlined airport experience
Retail and catering experience
Back-end operations
More to come
ABOVE: The augmented reality wayfinding function of the ‘HKG MyFlight’ app
In 2017 HKIA became one of the frontier airports to launch an online shop that allows passengers to pre-order packaged food and merchandise for delivery at HKIA
INTERNATIONAL AIRPORT REVIEW | Volume 22, Issue 01
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We know that retail and food and beverage (F&B) offerings provide huge opportunites for airports, but are other elements such as car parking, advertising and landside real estate important too?
The rents which airport retail or F&B operators pay to airport are very high. Do you think they are sustainable?
relationship with the airport
What about the topic of ‘sense-of-place’? Are airports doing a good job?
IN ASSOCIATION WITH:
The future of airport retailInternational Airport Review
Johan Schölvinck
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RoutesEurope 2018
Date: 22–24 April Location: Bilbao, Spain
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World ATM Congress 2018
Date: 6–8 March Location: Madrid, Spain
Passenger Terminal Expo 2018Date: 20–22 March
Location: Stockholm, Sweden
Airport Show 2018Date: 7–9 May
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Your leading sourceof information for the airportand aviation community
Coming up in the next issue ofInternationalAirport Review
PLUS, articles on how Hermes Airport is adapting to increases in PRM numbers, and a look at the construction and design elements of Schiphol Airport’s new terminal and much more.
INTERNATIONAL
REVIEWISSUE02 2018
APR
Celebrating over 20 years in partnership with the aviation industry
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Just how revolutionary could remote ATC solutions become for the airport industry?
towers involve the integration
What are the three main benefits of deploying remote ATC technology?
Can one remote ATC solution suit all airport requirements, or can solutions be customised?
at seasonal airports where a
What more does the industry need to learn about remote ATC to ensure its future development?
For smaller airports there are
Alex Sauriol
ALEX SAURIOL has been innovating in aviation technology for over 20 years.
As Co-Founder of Searidge he was the visionary behind their award-winning technology and has co-authored several industry patents. In his current role as CTO, Alex is responsible for driving the Searidge technology roadmap, leading the service delivery team and aligning technology development and corporate strategy to enable Searidge to anticipate, shape, and lead major market transitions.
I N T E R V I E W SPOTLIGHT
INTER VIEW SPOTLIGHT
Panoramic views of the entire airport
Scaleable from small regional airports to international hubs
Enhanced and augmented
reality
Step inside a digital revolutionNATS and Searidge offer a digital alternative to the traditional air traffic control tower. Digital Towers are more than an innovation in ATM technology. They’re a step-change for the airport industry.
To find out more, email [email protected]
Learn more about the extraordinary benefits and advantages. nats.aero/digital-towerssearidgetech.com