Interest list 0918 wendell

Interest ListWendell

Don’t tell professor I have just one slide…

Research Keywords/ TheoriesSelf related topic:•Self-efficacy / other-efficacy•Service locus of control•Meta-cognition

Co-creation:•Co-production/co-creation•Service participation•Customer-employee interaction•Service Integration •Service ambidexterity•Customer-employee relationship

Technology related topic:•Self-service •Customer learning / training•Online service usage

Service related topic :•Zone of tolerance•Customer expertise / resource•Referral effectiveness

Other topic:•Social cognition theory•Sense of justification

你知道太多了You know too much.

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