Interactive Menu Personalizing the Dining Experience for Everyone

INTERACTIVE MENUPERSONALIZING THE DINING EXPERIENCE FOR EVERYONE

Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner

12/10/2009

Human Factors and Interface Design

3

Question

How can we help people with dietary restrictions feel more comfortable and catered to while dining out?

4

Needs & Goals Designer Answers Demonstration Summary

Today

5

Meet Samantha 21 years old Junior in college Diagnosed with gluten

intolerance Eating wheat, rye, and

barley causes severe stomach pain and long-term intestinal damage

6

Samantha’s Goals

Safety

Not being

a pain

Avoid Routi

neHave it all

7

SafetySafet

y

How many items in this photo contain gluten?

ALL OF THEM

8

Safety

“How was I supposed to know licorice had gluten!?”

“I get the waiter’s attention, look him in the eye and explain exactly what I can’t eat.”

BROADCAST HER NEEDS

TRUST THE RESTAURANT

KNOW UNSAFE FOODS

Safety

Samantha needs to…

9

Avoid being a painNot

being a

pain

Dietary Restrictions can be socially annoying or worse, alienating.

“How can I tell my friends I can’t even drink beer anymore?”

10

Avoid being a painNot

being a

pain

“Going through my spiel about what I can’t eat to every waiter is annoying. My friends hate it.”

BUT STILL FIND SAFE FOODS

AVOID BROADCASTING

Samantha wants to…

11

Avoid Routine Avoid Routi

ne

Finding safe foods requires effort. Sometimes easier to go with what is known.

“I found out this macaroni dish was safe and tasty.”

12

Avoid Routine Avoid Routi

ne

“But then I ate it almost every day of the month. Sometimes twice a day.”

13

Avoid Routine Avoid Routi

ne

DISCOVER NEW, SAFE FOODS

AVOID FEELING LIMITED

Samantha wants to…

14

Have it all Have it all

“Just because I’m gluten-free doesn’t mean I don’t deserve customization.”

15

Have it all Have it all

LOOK FORWARD TO EATING OUT

ENJOY NEW FOODS CUSTOMIZED TO HER PREFERENCES

RECEIVE PERSONAL ATTENTION

FEEL WELCOME AND TAKEN CARE OF

Samantha wants to…

16

Menu ChoiceSafet

y

Not being

a pain

17

Automatic Substitution Avoid Routi

neHave it all

18

Customizing OrderHave it all

19

Order SavedSafet

y

21

Future Goals

Safety

Not being

a pain

Avoid Routi

neHave it all

The interactive menu empowers users by adding personal

attention and choice back into their dining experience.

INTERACTIVE MENUPERSONALIZING THE DINING EXPERIENCE FOR EVERYONE

Sarah Allen, Ellen Chisa, Mike Hughes, and Hermes Taylor-Weiner

12/10/2009

Human Factors and Interface Design