ailatech.com | [email protected]1 Best Practice Guide for Deploying the Interactive Kiosk ™ This guide defines best practice strategies, tactics, and approaches from thousands of successful installations that customer experience leaders can easily apply to ensure a successful deployment. 1. Kiosk Visibility DO • Leverage multiple kiosks in order to provide users an intuitive understanding of where to go and drive user adoption • Display in a highly visible area—such as near an entrance—or in a customer service area—such as service desk • Implement the best mounting option for your space and your customer needs—table mounts are ideal for desks and counters, while floor stands are better suited for lobbies and check-in areas • Consider lighting conditions and adjust iPad brightness setting as needed • Keep the scanning light always-on for added visibility and as a call-to-action for customers • Keep the screen clean of fingerprints by wiping it down after each shift or during regular intervals DON’T • Obstruct the kiosk with objects, such as a clothing rack or sign • Place the kiosk in a hard to reach area—such as behind a table—or too close to another object • Place objects on top of the device (e.g., hand sanitizer bottles)
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Interactive Kiosk Best Practices · the Interactive Kiosk ™ This guide defines best practice strategies, tactics, and approaches from thousands of successful installations that
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Best Practice Guide for Deploying the Interactive Kiosk™
This guide defines best practice strategies, tactics, and approaches from thousands of successful installations that customer experience leaders can easily apply to ensure a successful deployment.
1. Kiosk Visibility
DO • Leverage multiple kiosks in order to provide users
an intuitive understanding of where to go and drive user adoption
• Display in a highly visible area—such as near an entrance—or in a customer service area—such as service desk
• Implement the best mounting option for your space and your customer needs—table mounts are ideal for desks and counters, while floor stands are better suited for lobbies and check-in areas
• Consider lighting conditions and adjust iPad brightness setting as needed
• Keep the scanning light always-on for added visibility and as a call-to-action for customers
• Keep the screen clean of fingerprints by wiping it down after each shift or during regular intervals
DON’T
• Obstruct the kiosk with objects, such as a clothing rack or sign
• Place the kiosk in a hard to reach area—such as behind a table—or too close to another object
• Place objects on top of the device (e.g., hand sanitizer bottles)