Telligent Product Roadmap Building measurable & collaborative experiences around conversations in.Telligent 2008 josh ledgard » director of program management [email protected] http://evolvingwe.com http://twitter.com/evolvingwe
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Telligent Product RoadmapBuilding measurable & collaborative
experiences around conversations
in.Telligent 2008
josh ledgard » director of program [email protected]
http://evolvingwe.comhttp://twitter.com/evolvingwe
Vote for Features - Win a Zune
5050
Agenda
The Big Picture
CS 2008.5•Wikis 1.0•Forum QnA•Custom Nav•Hawaii Upd.
CS 2008.5•Wikis 1.0•Forum QnA•Custom Nav•Hawaii Upd.
Evolution 1.0•SharePoint 1.0•Mailing Groups•Social Streams•AD Sync
Evolution 1.0•SharePoint 1.0•Mailing Groups•Social Streams•AD Sync
Evolution 1.1•Super Groups & Profiles•Chat/Presence Integration•Micro-messages (bahbl)•Secure non-VPN login•Profile & reputation upd.
Evolution 1.1•Super Groups & Profiles•Chat/Presence Integration•Micro-messages (bahbl)•Secure non-VPN login•Profile & reputation upd.
Harvest 2.0•User Reports•Sentiment•Trending Scorecards•Widgets
Harvest 2.0•User Reports•Sentiment•Trending Scorecards•Widgets
Harvest 2.1•Custom Scorecards•Goal Setting•Custom Alerts•User Behavior
Harvest 2.1•Custom Scorecards•Goal Setting•Custom Alerts•User Behavior
Evolution 1.2•Feed Aggregator•Evolving Task Tracking •Calendars & Events 1.0•Iphone Theme•Prediction Marketplace
Evolution 1.2•Feed Aggregator•Evolving Task Tracking •Calendars & Events 1.0•Iphone Theme•Prediction Marketplace
CS 2009.1•Chats•Calendars & Events 1.0•Idea Marketplace 1.0•iPhone Theme•Facebook Connect•Moderation Updates•Feed Aggregator
CS 2009.1•Chats•Calendars & Events 1.0•Idea Marketplace 1.0•iPhone Theme•Facebook Connect•Moderation Updates•Feed Aggregator
CS 2009•Supersizing Groups•Search 2.0•Templates & Wiki 1.1•Simple Forum Ideas•CMS in CS ala Graffiti•Micro Messages •Profile/Reputation upd.
CS 2009•Supersizing Groups•Search 2.0•Templates & Wiki 1.1•Simple Forum Ideas•CMS in CS ala Graffiti•Micro Messages •Profile/Reputation upd.
CS 2009.2•Video Streaming•Smart Content Filters•Open Social•Inline Analytics •Theme-ing 2.0•Enterprise Moderation•Custom Workflows
CS 2009.2•Video Streaming•Smart Content Filters•Open Social•Inline Analytics •Theme-ing 2.0•Enterprise Moderation•Custom Workflows
Harvest 2.2•Analytics Import •Topical Heatmaps•Tag Extraction•Recommendations
Harvest 2.2•Analytics Import •Topical Heatmaps•Tag Extraction•Recommendations
Evolution 2.0•Bridge to public CS•Document Sync•Improved Theming•Video Conferencing
Evolution 2.0•Bridge to public CS•Document Sync•Improved Theming•Video Conferencing
Harvest 3.0•Interactive Visuals•Demographic Overlays•Community Rankings
Harvest 3.0•Interactive Visuals•Demographic Overlays•Community Rankings
Community Server Big ReleaseCommunity Server Big Release Community Server Point ReleaseCommunity Server Point Release
Features go between Evo & CS
October 31st
CS 2008.5 SP1 – October 31stCS 2008.5 SP1 – October 31st• Wiki 1.0 with Table of Contents• Question & Answer Workflow• Custom navigation structures• Memcached Support• Demo: Embedded Comments• Demo: UI: Insert media
Evolution 1.0 SP1 – October 31st Evolution 1.0 SP1 – October 31st Enterprise discussions are archived, location-independent, and searchable
– Creating a group creates a DL & managed membershipTrue collaboration around files and documents
– Attachments saved to file gallery– Discussions are archived– Sync CS & Sharepoint file galleries
Social Networking for the Intranet– Find and connect with colleagues– Colleague status and progress updates– AD profiles synced with CS profiles
Use the best of CS within SharePoint– Forums, Blogs, Wikis, in SP as webparts, Groups as sites– Support configurable SharePoint activity Feeds
Harvest 2.0 – Release Nov 11th Harvest 2.0 – Release Nov 11th Sentiment
– Track positive & negative trends about products or keywords
User Reports– Show user persona & sentiment– Easily identify top customers
Quick Scorecards– Glances that represent community
health and trending– Forecasting
Report Subscriptions & embedding– E-mail subscription management– RSS Feeds for Reports– Embeddable report widgets
Moderation Reports– Reports on hired moderator
efficiency– Community moderation
February 09
CS 2009 – February 09CS 2009 – February 09
Supersized Groups
• Groups will support topic driven navigation & multiple application instances.
• Groups can have sub-groupsProfile/Reputation Enhancements
• Find users like me & tag myself in other applications
• Add feeds & widgets to my profile page• Earn achievements & points for any event• Customize public & private profile pagesWiki 1.1• Publish to a wiki from a forum thread• Control public edits through moderation & a
publishing workflow• Create a new page template to support video pages
CMS in CS• I can use Community Server to set up revisionable
content pages & page templates ala Graffiti• Improved publishing process for corporate blogsSearch Improvements
• Support indexing and ranking by custom meta-data• Improved ranking (Answers First)• Pluggable search engines (Support Google & MSFT
Enterprise search)• I can find verified answers first in search result
New Forum Thread Types (Ideas & Polls)• I can create a new idea as a forum post. Cont. Performance UpdatesMicro Messages
Focus: Improved Profiles, Groups, Wiki, CMS, & Search
CS 2009 – SearchCS 2009 – Search
Results includes people & groupsResults includes people & groups
Answers firstAnswers first
Meta-DataMeta-Data
Search at thread levelSearch at thread level
Evolution 1.1 – Release Jan 09Evolution 1.1 – Release Jan 09
Profile & reputation updates From CS 2009Chat/Presence Integration• Integrate online presence, chat rooms, and personal chat• MSFT presence server integration
Enabling e-mail choice• Get a daily/weekly digest of activity messages.
Group Status & Work PublishingMicro-messages• Support replies, ShortURLs• Group Bulletins & Rooms
Export Wiki Documents into PDF, HTML, & Word
Focus: Features from CS 2009, Presence, Status Publishing
Evolution 1.1 - HomeEvolution 1.1 - Home
Browse communities by topic. Application is secondaryBrowse communities by topic. Application is secondary
Evolution 1.1 – Within a Group Evolution 1.1 – Within a Group Consistently placed calls to actionConsistently placed calls to action
Remove barriers to conversationsRemove barriers to conversations
Groups can…Be joinlessContain sub-groupsContain multiple applicationsBubble up
Groups can…Be joinlessContain sub-groupsContain multiple applicationsBubble up
Evolution 1.1 - ContentEvolution 1.1 - Content
Evolution 1.1 - ProfileEvolution 1.1 - Profile
Admins & users define profile data pointsAdmins & users define profile data points
Custom dashboard pagesCustom dashboard pages
Harvest 2.1 – Release Feb 09Harvest 2.1 – Release Feb 09User Customizable Dashboards
– Generate scorecards based on custom goals
– Community Health ReportsGoals Setting
– Set goals for reports & scorecardsCustom Alerts
– When measures fall below determined lines
– Flagged content when it needs moderator review & sent an alert
Feed Analysis– Enable overheard reports from twitter,
blog, & news search– Sentiment on 3rd party feeds (Buzz
Reports)User behavior
– Integrates web analytics and click tracking
June 09
CS 2009.1 - Release June 09CS 2009.1 - Release June 09
Platform integration Options•Facebook connect & profile sync•Open social•Activity feed providers ala freindfeed•Twitter > Status
Wiki 2.0 MicroformatsIntegrated Analytics to lower TCOIdeas 1.0 (Public Idea Marketplaces)Chat 1.0 (User & Room)Enterprise ModerationPublic Feed AggregationIphone ThemeEvents & Calendars
Focus: Integrations, Ideas, Chats, Aggregation, Templates, & Events
CS 2009.1 – Integrated AnalyticsCS 2009.1 – Integrated Analytics
Hovers to show author statsHovers to show author stats
See or filter by “Flame-War” or negativity. What about new users that need help?See or filter by “Flame-War” or negativity. What about new users that need help?
What forums need the most attention?What forums need the most attention?
Evolution 1.2 – Release June 09Evolution 1.2 – Release June 09• Feed Aggregator 1.0
– “Overheard about our industry or product” via supplied keywords and search services
– Leverage “Shared Feeds” and pull feeds from internet & build out social bookmarking, “digging”
• Prediction Marketplace– Leverage idea voting engine to create
employee prediction marketplace• Calendar & Events 1.0
– Create events for groups & users– Track invites & attendees– Share calendars & Schedule on/offline events– Exchange & google calendar sync
• Basic iPhone Theme Support• Smart Content• Tasks 1.0
Harvest 2.2 – Release June 09Harvest 2.2 – Release June 09• Analytics Import
– Ability to import data from 3rd party sources such as Salesforce, Sharepoint, etc
• Recommendation Engine– “You’ll have strong positive feelings about this article”– Backend to provide filtering of activities, documents, etc to focus attention– Leveraged by Community Server & Evolution
• API to enable application integration– Consumed by CS & Enterprise Moderation– Enable Excel Services support
• Content tag cloud extraction– Generate automatic keyword clouds on users, forum, & blog content
• Topical Heatmaps– Show most important suggestions, answers, articles, etc based on popularity indexing
September 09
CS 2009.2 - Release Sept 09CS 2009.2 - Release Sept 09
Custom Workflows• Customize approval process for blogs/wikis• Customize discussion & Idea paths
Video & Media Refresh• Enable video overlays for comments & ads• Support uploads directly to streaming
services like youTube via APIs• Voice/Video messaging• Inline file/photo commenting & tagging• Mobile uploads• Downloadable file viewer support
Personal Publishing• Personal galleries for files, wikis, etc.• Auto sync with facebook, flickr, etc
Theme Designer• Theme a site/Group with an image for
palate & improved configuration options.Enterprise Moderation Tools
Focus: Custom Workflows, Mobile, Video, Personal Publishing, Theme Designer
Evolution 2.0 – Release Sept 09Evolution 2.0 – Release Sept 09• Bridge to Community Server
– Pull relevant content from your internet site to show employees– Push employees to participate in customer community– Manage private “partner” communities
• Real time document feedback from office– Add comments to a word document and have replies synced with online version– Inline document reviews & comments
• Video Conferencing– Expand chat rooms to include video conferencing– Include meeting recordings
• Document Sync– Keep my documents in-sync across communities & devices
Harvest 3.0 – Release Sept 09Harvest 3.0 – Release Sept 09Community Rankings
How does my community rank to similar communities scorecards.
Interactive VisualsPlay with the data in real time with filtering, changing perspectives, graph types, etc.
Demographic OverlaysImporting public demographic data and overlay with your personal demographics.
Thank You
• E-mail: [email protected]• Blog: http://evolvingwe.com• Twitter: http://twitter.com/evolvingwe
One More Thing…
Graffiti – RoadmapGraffiti – RoadmapFocus: Small businesses,
Content, Blogs, QnA
Improved Hosting: Make it easier to host, configure, and manage multiple installations.
March 09• Graffiti 2.0 (Simple forums): Let people
post comments & questions without logging into the site.
July 09• Graffiti 2.2 (SaaS) : Simple form building.
Oct 09• Graffiti 2.3 (Simple Wiki): Allow site
content to be editable by visitors