20 th September 2016 Graham Bragg Intelligent Customer Engagement Made Easy Mark Oppermann Conversational Messaging will Change The Way You Engage with Customers Forever Messaging apps like Messenger, WhatsApp, iMessage, Viber and WeChat are the Future of Customer Engagement
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Intelligent Customer Engagement Made Easy...Webio Team Our Experience . rise in digital interactions 87% pr ojected dr op in voice interactions 42% Interaction is rising BUT V oice
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20th September 2016 Graham Bragg
Intelligent
Customer Engagement
Made Easy
Mark Oppermann
Conversational Messaging will Change The Way You Engage with
Customers Forever
Messaging apps like Messenger, WhatsApp, iMessage, Viber and WeChat are the Future of Customer Engagement
Today’s
Discussion
• Conversations via Messaging Today, Tomorrow, The Future
• Artificial Intelligence AI, Machine Learning
Retail
Utilities
Travel & Hospitality
Webio
Team
Our
Experience
rise in
digital
interactions
87%projected
drop in voice
interactions
42%
Interaction is rising Voice is plummet ingBUTThe World of