CHAPTER 11.1 INTRODUCTIONOrganizational behavior is the study of
both group and individual performance and activity within an
organization. Internal and external perspectives are two theories
of how organizational behavior can be viewed by companies.The study
of the way people interact within groups. Normally this study is
applied in an attempt to create more efficient business
organizations. The central idea of the study of organizational
behavior is that a scientific approach can be applied to the
management of workers. Organizational behavior theories are used
for human resource purposes to maximize the output from individual
group members.There are a variety of different models and
philosophies of organizational behavior. Areas of research include
improving job performance, increasing job satisfaction, promoting
innovation and encouraging leadership. In order to achieve the
desired results, managers may adopt different tactics, including
reorganizing groups, modifying compensation structures and changing
the way performance is evaluated.OB is nothing more than developing
our understanding and development of people skill. A
multidisciplinary field devoted to understanding individual and
group behavior, interpersonal processes, and organizational
dynamics.OB is Study of human behavior in organizations. There are
two words-1- Organization 2- Behaviour An organization is a
collection of people working together in a division of labor to
achieve a common purpose.The study of Organizational Behaviour (OB)
is very interesting and challenging too. It is related to
individuals, group of people working together in teams. The study
of organizational behaviour relates to the expected behaviour of an
individual in the organization. No two individuals are likely to
behave in the same manner in a particular work situation. It is the
predictability of a manager about the expected behaviour of an
individual.OB is concerned with the study of what people do in an
organization (social system) and how that behavior affects the
performance of the organizationIndividual BehaviorIndividual and
group behaviorOrganizational structureOrganizational BehaviorWhy do
people behave a certain way in an organizational environment? What
factors affect job performance, employee interaction, job
commitment, leadership and managerial styles? Individuals have
studied this very topic for decades in order to find ways of
increasing organizational performance.Organizational behavioris the
study of both group and individual performance and activity within
an organization.This area of study examines human behavior in a
work environment and determines its impact on job structure,
performance, communication, motivation, leadership, etc. Internal
and external perspectives are two theories of how organizational
behavior can be viewed by companies. Let's take a look at how the
perspectives are different through examining Integreon, Inc.During
the last 20 years, there have been additional developments in OB
research and practice: Anthropologyhas become increasingly
influential, and led to the idea that one can understand firms as
communities, by introducing concepts such asorganizational culture,
organizational rituals, and symbolic acts. Leadership studiesbecame
part of OB. OB researchers have shown increased interest in ethics
and its importance in an organization. OB researchers have become
interested in the aesthetic sphere of organizations,drawing on
theories and methods from the humanities, including theater,
literature, music, and art.
DEFINITIONSAccording to Luthans OB is directly concerned with
the understanding, predicting and controlling of human behavior in
organizations.According to LM PrasadThe study and application of
knowledge about human behaviour related to other elements of an
organization such as structure, technology and social
systemsStephen P RobinsOrganizational behaviour as a systematic
study of the actions and attitudes that people exhibit within
organizations.Roman J. Alday O.B as a branch of the social science
that seeks to build theories that can be applied to predicting
understanding and controlling behavior in work
organizationsOrganizational behaviour is a field of study that
investigates the impact that individuals, groups and organizational
structure have on behaviour within the organization, for the
purpose of applying such knowledge towards improving an
organizational effectiveness.Chester BarnardHe recognized that
individuals behave differently when acting in their organizational
role than when acting separately from the organization. OB
researchers study the behavior of individuals primarily in their
organizational roles. One of the main goals of organizational
theorists in OB is "to revitalize organizational theory and develop
a better conceptualization of organizational life"
NATURE OF ORAGANIZTIONAL BEHAVIOUR1) A separate field of study
and not a discipline onlyIt has assumed the status of a distinct
field of study. It is a part of general management. It represents
behavioral approach to management.2) An inter-disciplinary
approachThe OB is heavily influenced by several other behavioral
sciences and social sciences like psychology, Sociology and
anthropology. O.B. has psychological foundations. The concept like
learning, perception, attitude, motivation etc is borrowed from
psychology, sociology and anthropology.3) A Normative Science
Organizational behaviour is a normative science. A normative
science prescribes how the various findings of researches can be
applied to get organizational results, which are acceptable to the
society. Thus, what is acceptable by the society or individuals
engaged in an organization is a matter of values of the society and
people concerned.4) A Science and ArtOrganization behavior is both
art and science. It is considered as art because it contains
knowledge about behavior of individuals. It is considered as
science because it involves application of science.5) Humanistic
and Optimistic ApproachOrganizational behaviour focuses the
attention on people from humanistic point of view. It is based on
the belief that needs and motivation of people are of high'
concern. Further, there is optimism about the innate potential of
man to be independent, creative, predictive and capable of
contributing positively to the objectives of the organization.6)
Oriented towards Organizational Objectives
7) A Total System Approach
1.2 OBJECTIVES OF THE RESEARCH To get an idea about the People
and Culture of Integreon, Inc. To understand what is the process of
organizational behavior structure that should be followed. To
understand the structure of organizational structure followed by
Integreon, Inc. To understand the recruitment policy followed by
Integreon, Inc. To search or headhunt people whose skill fits into
the companys values?
1.3 LIMITATIONS OF THE RESEARCHIt is simple to assume that every
work will proceed without any hurdles. But as usual there were many
hurdles and bottlenecks faced during the working on this project.
The main limitations were as follows:
The limitation in this survey was that I could not conduct a
survey on a big scale, due to the time constraint.
Lack of co-operative attitude from companies.
Unavailability of the resource persons.
Ease of access to important and relevant data.
The main limitation of the study is the collection of
information. Because most of the information are confidential. So
they dont want to disclose them. And I am not able to show any
forms which they use in the time of joining or we use to upgrade
the files.
Taking appointment of the respondents became a little
difficulty.1.4 RESEARCH METHODOLOGY
Type of research:I have carried out a research which is both
qualitative and quantitative in its support. The qualitative
approach applies to both, descriptive and inductive forms of
research. While as in case of quantitative approach, an extensive
use has been made of the literature available to carry out a detail
research on the nature of the problem. I have chosen Nestle as the
target company for my research study.
Method of data collection & analysis:The data, after
collection, has to be processed and analyzed in accordance with the
outline laid down for the purpose at the time of developing the
research plan. This is essential for a scientific study and for
ensuring that we have all relevant data for making contemplated
comparisons and analysis.
I have conducted a graphical analysis based on the responses
received from the persons questioned and interviewed. Once the
interview was over, the responses received were be grouped
together, and a graphical presentation and analysis has been made
for every set of questions.
Nature of data:I have made use of both, the primary sources and
the secondary sources of data in eliciting information.
Primary data are collected from: interview questionnaire
Secondary data are collected from: internet, books, journal
articles
PRIMARY DATA:Data that has been collected from
first-hand-experience is known as primary data. Primary data has
not been published yet and is more reliable, authentic and
objective. Primary data has not been changed or altered by human
beings, therefore its validity is greater than secondary data.
The primary source of data involves oral interviews and
questionnaires. These sources are inadvertently expected to yield
more qualitative data and results.SAMPLE SIZE: 10SURVEY AREA:
Mumbai
Primary data collection methods:
Interviews:I have conducted oral interviews with retailers of
Nestle. In considering an oral interview of such a nature, a follow
up and step by step approach was adopted in getting through the
interviewees. The oral interview involved a set of well thought out
questions that were asked and the responses there on noted as a
basis for analysis. Subsequently a graphical analysis has been made
based on the responses received from the persons questioned and
interviewed.
Questionnaire: I have collected primary data with the help of
the questionnaire which was conducted with the help of students,
retailer, consumer.
SECONDARY DATA:Data collected from a source that has already
been published in any form is called as secondary data. The review
of literature in nay research is based on secondary data. Mostly
from books, journals and periodicals.
Secondary data collection method:The secondary source of data
includes relevant literature including periodicals and journal
articles in the areas of Marketing, customer satisfaction.
I have collected the secondary data from the sites or links
like; www.integreon.com www.glassdoor.com www.indeed.com
www.capitaliq.com
I have also collected the secondary data from the books like:
Marketing Management - Philip KotlerCHAPTER 22.1 COMPANY PROFILE OF
INTEGREON, INC.
Integreon, Inc. provides integrated legal, discovery, research,
and business support solutions to professionals. It offers legal
services, such as consulting, e-discovery and document review,
contract management and review, due diligence, intellectual
property, legal research and drafting, and on-site legal resourcing
services; and business services, including consulting, facilities
and property management, finance and accounting, information
technology, marketing and business development, and procurement
management services. The company also provides document services,
such as document processing, presentation, transcription,
proofreading, workflow coordination, and virtual assistant
services; and research services, including research consulting,
strategic research, library and information, customer analytics,
market research, financial services research, competitive
intelligence monitoring, and knowledge management services, as well
as human resource services. It serves law firms and corporate law
departments, corporations, financial services organizations,
investment banks, pharmaceutical and technology firms, and
professional services firms in the areas of market and competitive
intelligence, discovery, legal process outsourcing, operating model
transformation, and back office redesign. Integreon, Inc. was
formerly known as Conoda, Inc. The company was founded in 1998 and
is based in Los Angeles, California with additional offices in
North America, Europe, Asia, and Africa. It has locations in
Toronto, Canada; Johannesburg, South Africa; Tokyo, Japan; and
Manila, the Philippines; Beijing, China; Atlanta, Georgia; Fargo,
North Dakota; Los Angeles, California; New York, New York;
Arlington, Virginia; Bristol and London, United Kingdom; and Mumbai
and New Delhi, India. Integreon, Inc. operates as a subsidiary of
Ayala Corp.MANY ASSOCIATES, ONE COMPANYOur 2,200+ Associates
operate in North America, Europe, Asia, Africa and Australia,
collaborating with our clients across time zones, borders and
languages. As a global company, we know that drawing on different
backgrounds, cultures, skills and points of view enables us to
better serve our clients around the world.As a growing company, we
look for people who want to build a career. Start your journey with
Integreon at ourCareersPage.INTEGREONS DNAEvery company has its own
DNA, the behaviors and values that make that company what it is.
Weve identified nine behaviors that embody our three ONE INTEGREON
values and make up the strands of Integreons corporate DNA. They
are:TEAMWORK We do what we say and we hold our colleagues to the
same standard. We address issues immediately and transparently. We
strive to help each other succeed.
PERFORMANCE We produce quality work, all of the time. We make
promises with care and exceed expectations. We leverage technology
to be more effective and efficient.
PASSION We aim to delight our clients at every opportunity. We
sell Integreon through every action of every Associate. We make a
difference to our clients and our communities every day. KEY
PEOPLES ROBERT GOGEL : CHIEF EXECUTIVE OFFICERRobert (Bob) Gogel
has more than three decades of experience as both a provider and
purchaser of global outsourcing, technology and consulting
services. A proven senior executive of high-value services
businesses, he has held a number of CEO roles in world-class
outsourcing organizations. He has been active in developing
onshore, near-shore, and offshore service delivery centers for
global organizations. He has worked closely with private equity
firms, multinational companies, and the public sector, and is a
recognized industry thought leader.
Before joining Integreon as CEO in July 2011, he was CEO of
Enrich, the employee benefits consultancy, and had held positions
on the executive boards of AXA Group and Siemens Business Services
GmbH. Prior to that, he had 17 years of strategy and organizational
consulting experience at Gemini Consulting (formerly the MAC
Group), as a senior partner in both the US and Europe. His industry
focus has been on financial services firms and professional
services organizations, and he has extensive experience building
teams across multiple countries and cultures.Bob is co-founder of a
leading think tank the European Executive Council (EEC), the
editor-in-chief of the annual State of the European Union
conference, and a member of the faculty teaching the MBA program at
HEC in Paris and Shanghai. The author of several business books and
a frequent contributor to publications and forums, he holds a BA
from Harvard, a Masters degree in Applied Economics from the
University of Louvain and an MBA from the University of Chicago.He
is a participant in many of Integreons CSR initiatives and believes
passionately in improving the communities where Integreon does
business.ANSHU GUPTACOUNTRY HEAD, INDIA AND HEAD OF STRATEGYAnshu
Gupta joined Integreon in October 2013 and works with the CEO
Robert Gogel on strategic, delivery excellence and organizational
transformation projects across Integreons global locations. In
2015, Anshu has also been named as Integreons India Country
Head.
Anshu has 8 years of Strategy Consulting experience across A.T.
Kearney and Bain & Company. At Bain, he focused on Private
Equity consulting - commercial due diligences and portfolio
management projects. He has also led strategic and performance
improvement engagements across high growth sectors in developing
economies - outsourcing, healthcare, cement and retail. He has
pre-MBA operations delivery experience with the Indian tobacco
major ITC Ltd.Anshu holds a post graduate in engineering from
Indian Institute of Technology (IIT), Delhi and an MBA from Indian
School of Business (ISB), Hyderabad.2.2 CULTURE, VALUES &
POLICIES OF INTEGREON, INC. FLEXIBLE AND ADAPTABLEWhatever your
business requirements, we are ready to meet your needs. Onshore,
offshore, on-site we deliver to your specification.GLOBAL REACHOn
behalf of our clients, we work in more than 50 languages and
interact with people in more than 140 countries. We operate 12
delivery centers across four continents, with locations in the US,
UK, India, China, Philippines and South Africa.TRANSFORMATIVE
RESULTSPartnering with Integreon positively transforms your
non-core operations. Focus on your strengths, while we reduce your
costs and increase your efficiency.DOMAIN EXPERTISEDeep experience
and a profound understanding of the legal, banking, consulting,
professional services and corporate sectors allows us to seamlessly
integrate with our clients operations.CUSTOMIZED, INTEGRATED
APPROACHOur unique range of global, integrated support services
means we are able to deliver tailored solutions for all our
clients, no matter how complex their issues.TRUSTED TO
DELIVERDemanding organizations, like yours, trust Integreon. We
have supported six of the top ten global investment banks and ten
of the top ten global law firms, and we are ready to meet your
needs.INSIGHTFUL AND INTELLIGENTCollaborating with the worlds most
forward-thinking firms, we deliver insight that enables clients to
make smarter business decisions and do more for less.RECOGNIZED AS
LEADERSWe are widely recognized for our excellence and leadership,
and regularly listed among the worlds top outsourcing providers by
industry analysts.FOCUS ON VALUE AND VALUESOur commitment to
teamwork, performance and passion making a difference for both our
clients and the communities that support us is built into our
corporate DNA.
PHILOSOPHYIntegreon aims to be the most trusted provider of
outsourced legal, document, business and research services to
discerning professionals. Our philosophy is built on three key
values: TEAMWORKWe are inspired to work together as part of a
global business. PERFORMANCEWe deliver quality services to our
clients which provide value for money. PASSIONWe are dedicated to
making a positive contribution to Integreon and the communities in
which we live.Together, these values serve as an inspiration and a
reference. They inform everything we do, from putting our clients
first, to growing a diverse workplace, to building our corporate
social responsibility program, SMILE. Through them, we are ONE
INTEGREON and we are better partners to our clients, our Associates
and our communities.APPROACHWe are on your side.We partner with our
clients to determine their strengths, build on them with custom
solutions and work to refine them every day. As part of our ongoing
service delivery, we measure quality regularly, report diligently
and never stop looking for opportunities for continuous
improvement. With such a singular focus on client service and
outcomes, we have become a highly-awarded company in the
outsourcing field.AWARDSWe are one of the most widely recognized
companies in the industry, winning more than 40 industry citations
for outstanding service over the past eight years
INSIGHTS & INNOVATIONSMore than just an outsourcing pioneer,
Integreon is also a thought leader whose insights and innovations
help set the tone for the outsourcing industry. Our white papers,
research reports, podcasts, webcasts, blog posts, articles and
lunch-and-learn seminars reflect the experience of our Associates
and our company on a range of issues.In addition, our sponsorship
of theFinancial Times Innovative Lawyers (FTIL)awards around the
world recognizes law firms and individual lawyers who are
proactively responding to the challenges of their
profession.Lastly, IntegreonsCentre for Legal Service Innovationis
comprised of thought leaders, Six Sigma black belts, technologies,
consultants and LPO solution architects who systematically assess
the future of the industry. The Centre works with legal industry
leaders and client service teams to identify, develop and deliver
excellence and innovation across the full range of legal
services.2.3 ORAGANIZATIONAL BEHAVIOUR OF INTEGREON, INC.JOINING
THE TEAMIntegreon continually seeks skilled applicants eager for
the opportunity to work with Associates across the globe in support
of our clients. Follow thislinkto learn more about opportunities
currently available at Integreon.
DEVELOPING AND REWARDING OUR ASSOCIATESKeeping our Associates
happy is important, so we offer a full range of benefits, rewards
for excellent performance, incentives to improve and an enjoyable
company culture.Integreon provides a robust training program for
Associates at all levels of the organization, with more than 50
classes that help develop skills and expertise in everything from
personal development and communication to expert level knowledge of
design software and office applications.
Our salaries are benchmarked against market rates and promotions
are based on performance and potential, not on tenure. Associates
who exceed their performance objectives are eligible for salary
increases and other rewards. The most prominent of these is the
Integreon Change Agent Program, or ICAP.INTEGREON CHANGE AGENT
PROGRAM (ICAP)Through ICAP, Associates are removed from their
standard roles and placed on a quality-, process- or
product-improvement project that they help design. After training,
ICAP Associates work with executive mentors to drive their projects
to completion. Associates are eligible for ICAP solely on their
ability, and part-time staff are welcome to apply.
Past ICAP projects have included studying and opening new
geographies for Integreon, finding better ways for management to
communicate with Associates and redesigning the website youre
reading right now.CAREER PATHSThe success of our four Business
Units: Legal, Document Services, Research and Business Services
means that our Associates enjoy a broad selection of career paths.
In your career, you may move from direct client support on a
delivery team to operational management, specialize in a service
line or join a support division such as business development or
administration.
COMMITMENT TO DIVERSITYAs a global company, we know that
respecting different backgrounds, cultures and points of view
provides us with a broader range of skills and capabilities within
our Associate teams, and allows us to better serve our clients
around the world.
Integreon is committed to a policy of equal employment
opportunity. Integreon prohibits discrimination or harassment based
on race, color, religion, creed, gender, sexual orientation, gender
identity, gender expression, national origin, ancestry,
citizenship, age, disability, genetic information, marital status,
domestic partner status, domestic violence victim status, U.S.
veteran or military service or obligation, military reserve status,
national guard status, military caregiver status, political belief
or activity, or any other category protected by local, state or
federal laws.Integreon makes reasonable accommodations for
applicants who need additional assistance of any type. Any such
reasonable accommodations provided by Integreon will be in
accordance with applicable law. In addition, Integreon takes
affirmative action to employ and advance in employment qualified
protected US veterans at all levels of employment, including the
executive level.COMMITMENT TO CORPORATE SOCIAL
RESPONSIBILITYCorporate Social Responsibility (CSR) initiatives are
an essential part of our operations and our culture. Since 2003,
Integreon and its Associates have backed numerous programs to
support local educational, environmental, social and healthcare
initiatives, all under the banner of SMILE: Spread Magic through
Initiative, Love and Enthusiasm. Throughout the year, our
Associates engage in projects that range from volunteer work to
fundraising to supply drives to supporting advocacy groups.
As an Integreon Associate, youll have the opportunity to support
diverse organizations throughout the year and bring other causes to
our attention. Clickhereto read more about how Integreon and its
Associates contribute to their communities every day.RECRUITMENT
CYCLEIntegreon, Inc. Human Resources Division will take maximum 15
days to complete a recruitment process. The breakdown of the 15
days as follows:
Requisition = 1 days Advertisement = 7 days Short
listing/Screening = 2days Written test = 1 days Compilation &
Approval = 1 days Reference Check = 1 days Medical Check = 1 days
Appointment letter = 1 day
MODERN APPROACH TO ORGANIZATIONAL BEHAVIOUR
Human Resources ApproachThe human resources approach is
concerned with the growth and development of people towards higher
levels of competency, creativity and fulfillment, because people
are the central resource in any organization. This approach help
employees become better in terms of work and responsibility and
then it tries to create a climate in which they can contribute to
the best of their improved abilities. This approach is also known
as 'supportive approach' because the manager's primary role changes
from control of employees to providing an active support for their
growth and performance.
Contingency ApproachA contingency approach to organizational
behaviour implies that different situations require different
behavioral practices for effectiveness instead of following a
traditional approach for all situations. Each situation must be
analyzed carefully to determine the significant variables that
exist in order to establish the more effective practices. The
strength of this approach is that it encourages analysis of each
situation prior to action. Thus, it helps to use all the current
knowledge about people in the organization in the most appropriate
manner.
Productivity ApproachProductivity is a ratio that compares units
of output with units of input. It is often measured in terms of
economic inputs and outputs. Productivity is considered to be
improved, if more outputs can be produced from the same amount of
inputs. But besides economic inputs and outputs, human and social
inputs and outputs also arc important.
Systems ApproachA system is an interrelated part of an
organization or a society that interacts with everyone related to
that organization or society and functions as a whole. Within the
organization 'people' employ 'technology' in performing the 'task'
that they are responsible for, while the 'structure' of the
organization serves as a basis for co-ordinating all their
different activities. The systems view emphasizes the
interdependence of each of these elements within the organization,
if the organization as a whole is to function effectively. The
other key aspect of the systems view of organization is its
emphasis on the interaction between the organization and its
broader environment,, which consists of social, economic, cultural
and political environment within which they operate.
Organizations arc dependent upon their surrounding environment
in two main ways: First, the organization requires 'inputs' from
the environment in the form of raw material, people, money, ideas
and so on. The organization itself can be thought of as performing
certain 'transformation' processes, on its inputs in order to
create outputs in the form of products or services.
Secondly, the organization depends on environment such as,
public to accept its output. The systems view of organization thus
emphasizes on the key interdependencies that organizations must
manage.
Within themselves the organizations must trade off the
interdependencies among people, tasks, technology and structure in
order to perform their transformation processes effectively and
efficiently. Organizations must also recognize their
interdependence with the broader environments within which they
exist.
2.4 WHAT WE DO?1. RESEARCH SERVICE
FINANCIAL RESEARCH & ANALYTICS OVERVIEWFinancial services
firms have many and exacting research requirements, with long-term
decisions riding on the results. Integreon analysts are experts in
researching, analyzing and reporting on companies and industries
from an investors perspective.Our investment analysts include
qualified MBAs, CFAs or Chartered Accountants who have work
experience with global investment banks and research
firms.Integreon analysts have industry-standard backgrounds and
training, and frequently work alongside client analysts. We source
historical and projected financials from public filings and other
reputable sources, and use them to provide fast and accurate
turnaround for high volumes of financial research, freeing your
staff to pursue higher-level core functions. We also build
financial models for individual companies using historical and
projected data to generate P/E, EBIT, EBITDA, cash flow multiples,
and discounted cash flow (DCF) and leveraged buy-out (LBO)
models.In additional to quantitative analysis, our team is skilled
at reviewing company and industry developments in order to
understand the story behind the numbers. Tying these developments
to historical or future financial performance provides a clear
picture of the value of an asset or investment.STRATEGIC RESEARCHIn
a universe of sound-alike options, Grail Research uniquely combines
a strategy consulting heritage, analytical horsepower and global
reach to meet your specific business challenges. Our consulting
heritage means we know how to listen and how to find the
information you need to focus on your future.
When business challenges are complex and the stakes high, we
have the knowledge, experience and flexibility to help you find the
answers you need. Our worldwide reach, and local resources, offer a
global perspective in a changing world.
BUSINESS INFORMATION SERVICES
As one of the largest providers of business information
services, we draw on a wide range of data sources and a global
network of delivery centers and people to support our clients.
We help clients answer questions that range from basic to
complex, such as:
What are the top 20 chemical manufacturers in Nanjing, China?
What are their products?What are historical P/E ratios for the top
50 big-box retailers, 2007 versus 2012?I need customized profiles
on 24 companies, right away.
We address these questions with one of the largest and most
experienced business information talent pools in the industry. Our
100+ professionals have experience across a very wide array of
databases, search methodologies, delivery locations and languages
and process about 10,000 requests per month from delivery centers
in London, and Mumbai and Noida, India. We also have on-site teams
at client locations in New York, Los Angeles, London, Hong Kong and
Tokyo.
2. DOCUMENT SERVICES Integreon offers a range of document
services to help you reduce costs and better utilize resources. By
transitioning document preparation and production to Integreon, you
can free up your administrative resources to focus on client-facing
activities. With dedicated delivery centers in the US, UK, India,
and the Philippines, were ready to offer the right mix of onshore
and offshore resources, available around-the-clock, to meet your
exact needs.
Dont let poor presentation spoil your hard work. Focus on your
message, and well make sure it shines with high quality document
processing, presentation services, transcription, proofreading,
workflow coordination, virtual assistant and marketing support
services, and secretarial transformation.Integreon supports a
diverse group of clients in the following industries: Legal,
Financial Services, Insurance, Technology, Pharmaceuticals and
Consulting.
3. LEGAL SERVICESWe are a trusted partner for leading law firms
and corporate legal departments, helping our clients deliver more
for less and increasing the value they offer their own clients.
Integreon offers more predictable costs and outcomes, process
engineering expertise and a flexible, scalable network of global
resources delivering a full range of discovery, compliance and
legal process outsourcing solutions.
For more than a decade, Integreon has combined highly trained
people, best practices and the latest technology to deliver
award-winning service. We support our clients through: Compliance
Consulting Contract Management & Review Due Diligence
E-Discovery and Document Review Managed Discovery Legal Research
& Drafting On-Site Legal ResourcingDelegating these
high-volume, often standardized tasks frees your legal
professionals to focus on higher-value work. Leading law firms,
investment banks, pharmaceutical companies, technology companies,
global corporations and many others rely on our expertise, our
processes and our global network of delivery centers to help them
operate more efficiently and more effectively.Our hybrid onshore,
offshore and on-site delivery model enables around-the-clock,
follow the sun operations across four continents, and in more than
50 languages, from delivery centers that are certified to
international information security and quality management
standards. Our commitment to Six Sigma and Lean principles ensures
we meet the highest standards of continuous improvement and
efficiency across all our locations.4. BUISNESS SERVICESKeeping
your business running requires a range of support services
operating at the required quality and cost including finance and
accounting, client contact management services, library and
research, sourcing of services, IT, and others (that are not your
core areas). Outsourcing these business support services can enable
you to focus on your core competencies while benefiting from the
providers service delivery experience and associated economies of
scale.Benefits of outsourcing business services Sourcing non-core
business support services lowers costs, increases efficiency and
frees your management team to focus on your areas of expertise.
Business process outsourcers offer economies of scale that can be
difficult to achieve internally. Because of their focus on specific
processes, business process outsourcers offer levels of quality and
expertise that are difficult to achieve internally. Our flexible
staffing models mean you only pay for what you need, when you need
it.
How to judge a business services outsourcer Service breadth The
broader a providers set of services, the more likely they are to
have the skills you need. Global reach Ensures that a provider can
support you wherever your needs are, today and in the future.
Commitment to quality Highly trained personnel and rigorous
processes will ensure you get the highest quality work. Ability to
support your unique requirements Verify that the provider can
support your standards, systems and formats. Technology
Technologies that automate processes and manage workflows increase
efficiency and provide greater visibility and control.Integreon
supports a diverse group of clients from legal firms, banking and
financial services firms, consulting and professional services
firms, as well as corporations.Our experience extends beyond
general and industry-specific databases to the management of global
research teams. Our expertise includes in hiring, training and
quality processes, optimization of team and resource utilization,
and IT and physical security for large and small teams. Click the
database categories below to see some of resources we manage for
our clients. As needed, we can access virtually any database in the
industry. Please note that some resources appear under multiple
headings, reflecting their diverse use by multiple industries.
2.5 CORPORATE SOCIAL RESPONSIBILITY OF INTEGREON, INC.Since
2003, Integreon and its Associates have backed numerous programs to
support local educational, environmental, social and healthcare
initiatives, all under the banner of SMILE: Spread Magic through
Initiative, Love and Enthusiasm.
Guided by our core values, our corporate social responsibility
(CSR) efforts are divided into four categories:Education:Integreon
aims to improve the quality of education by providing institutions
with the supplies, books, classrooms and training experiences that
will help improve students achievement.Social and Environmental
Awareness:Integreon aims to raise awareness of social and
environmental issues, help provide for primary needs, support
relief operations for disasters and other volunteer projects for
the benefit of the underprivileged.Healthcare:Integreon aims to
support projects that concentrate on promoting wellness,
researching cures for life-threatening diseases and improving
patient care.Throughout the year, our Associates engage in projects
that range from volunteer work to fundraising to supply drives to
supporting advocacy groups.
PROJECT EDU-LYNC (MUMBAI)September 2014|Rotary Sanskardham
Academy provides an education for hearing-impaired and
speech-impaired students from kindergarten to the 10th grade. The
school operates on meager amounts of government support and the
limited funds it brings in from selling crafts made by its
students, making it difficult to offer broader professional
training.To help, our CEO, Bob Gogel, conceived Project Edu-Lync.
Bob saw an opportunity for Integreon Associates to bring virtual
teaching sessions to the school by using Microsoft Lync, the same
video conferencing system we employ in our day-to-day business. At
no cost, Integreon installed the equipment and coordinated with
teaching staff over the curriculum. In September 2013, as part of
our World Literacy Week, Bob and an in-class interpreter delivered
the first lesson - "The Importance of Education".Following the
success of this pilot, Integreon invited Associates from around the
globe to share their professional skills and sign up as virtual
teachers. A broad program of lessons is planned for 2014 and will
include bookkeeping and finance, economics, organization of
commerce, secretarial practice, and computers and IT, as well as
more vocational subjects such as animation, jewelry design,
personality development, corporate grooming and graphic designing.A
spokesperson for the school said This project has benefitted us by
giving us a few extra hands when earlier there were none. We found
it hard to impart quality education with our limited resources and
faculty earlier, now we work with Integreon to achieve this
goal.PROJECT VIDYA (MUMBAI)June 2014|The SMILE Mumbai team arranged
training sessions for eight Shelter of Love orphanage children in
our Mumbai deliver center, where we provided training in MS Office
Basic skills, including Word, Excel and PowerPoint.
TREE PLANTING (MANILA)May 2014|For our week-long celebration of
World Environment Day, 45 Associates participated in a tree
planting event in San Mateo, Rizal, Philippines in May 2014. The
location is a 73-hectacre closed landfill rehabilitation area,
which is part of the National Greening Program of the Philippines
Department of Environment and Natural Resources (DENR). In
coordination with the Metropolitan Manila Development Authority, we
planted about 300 saplings. Although our initial target was 1000,
DENR requested we limit our efforts to 300, the most they could
sustain over a hot, dry summer.ADOPT AND NAME A PENGUIN
(JOHANNESBURG)April 2014|On April 22, the Johannesburg office
celebrated Earth Day by adopting an African Penguin, in cooperation
with SANCCOBs Adopt a Penguin Program. SANCCOB, the Southern
African Foundation for the Conservation of Coastal Birds, uses the
program to encourage support for endangered African penguins.
With adoption papers in hand, the SMILE South Africa Team, in
cooperation with the Global Steering Committee, launched a contest
to name the penguin. The prize was a special penguin T-shirt from
SANCCOB.The winner of our week-long contest bested more than 120
entries with Integwen. Wed also like to congratulate the two
runners-up, Intenguin and Integuin.
CLOTHING DRIVE (BEIJING)
March 2014|Seven of our Associates led a drive to donate clothes
to poor and remote areas in China. By March 16, they had collected
more than 51 kg of clothes, bags, shoes and quilts. Working with a
local intermediary, we sent the clothes to the town of Ge Er Mu, in
Qinghai Province.PENS OF HOPE IN DAVAO (LONDON & BRISTOL)June
2014|On Sunday, June 1, countries around the world observed
International Childrens Day. In honor of this special day,
Integreon celebrated with a week of activities that started
Tuesday, May 27.
One of these activities was a collection drive for Pens of Hope
in Davao, an outreach program to address the scarcity of writing
materials in the Philippines. Most of us take having these things
in our homes and schools for granted, but there are many schools in
the world who struggle to fund such items and children have to
learn without them.In London, our Associates purchased 1,837 items
of stationery for donation and, in Bristol, Associates donated 400
items. These items consisted of writing pens and pencils, coloring
pens and pencils, erasers, pencil sharpeners, rulers, notepads and
coloring books. Our donations were given to the community in the
province of Agusan del Norte.Pens of Hope in Davao expressed their
gratitude through their blog. Please follow the link below to see
their BlogSpot, which features pictures of our donations reaching
children in the Philippines:
CHAPTER 33.1 COLLECTION OF DATA & ANALYSISQ.1 How do I apply
to Integreon?Please apply via the current openings page on our
website.Q.2 What will the interview process include?During the
interview process, we explore your qualifications and experience
related to the position at hand. What is critical to us is your
ability to communicate your ideas in a clear and logical manner. We
go over your resume in detail and may introduce you to potential
co-workers. If the position requires specific skills, you will be
assessed on those, but we will also evaluate your overall attitude
toward our Integreon core values of Teamwork, Performance and
Passion.Q.3 Do I need prior experience in the legal, document,
research or business services outsourcing industry?Many positions
require specific experience or qualifications; please consider them
when you apply. Where experience and qualifications are not
specified, we may consider hiring and training new graduates or
candidates from other industries. In these cases, please use your
cover letter to explain how your experience relates to the
position.Q.4 What are the opportunities for career progression at
Integreon?Integreon works with prestigious clients in a number of
industries, and we provide our Associates with opportunities for
career progression based on performance. Associates who model
Integreons core values of Teamwork, Performance and Passion;
demonstrate strong technical and process skills; and show an
aptitude for leadership are identified and selected for
advancement.
Q.5 What are the training and development opportunities at
Integreon?Integreon offers an extensive training program to prepare
Associates for their specific client work and to educate them about
the company, its history, goals and structure. Our dedicated
training teams train new Associates on both technical, as well as
soft skills, such as customer care. Every six months, Associates
meet with their manager to discuss their performance to date,
objectives for the coming period, and training or developmental
opportunities.Q. 6 How will I know whether I have been short-listed
for interview?We will contact you by email or telephone to schedule
a phone interview within one week of submitting your application.
Q.7 How long does it take to let me know the outcome of an
interview?You can expect to hear from us within one week of your
last interview.
CHAPTER 44.1 CONCLUSIONIntegreon is a trusted provider of
integrated legal, document, research and business support solutions
to discerning professionals, including law firms and corporate law
departments, leading corporations, financial services organizations
and professional services firms. Integreons 2,000+ associates work
globally to support its clients in areas such as market and
competitive intelligence, discovery, legal process outsourcing
(LPO), operating model transformation and back office redesign.
Integreon also excels in business support services such as IT,
document processing, finance, and HR. With unrivalled outsourcing
experience and its industry-leading onshore and offshore
capabilities, clients increasingly rely on Integreon to meet their
needs in a demanding business environment. Integreon provides its
services to its global client base with delivery capabilities from
the US, UK, India, Philippines, South Africa and China.
4.2 SUGGESTION1. Manpower requirement for each department in the
company is identified well in advance. 2. Perfect manpower
consultants should avoid dealing with low profile requirements
(like recruiting office assistants, front office executives or were
the salary package is less than Rs 8000). Because time and energy
(work force) used to fulfil the low profile requirement can be used
in a better else were to generate more revenues.3. Though
consultancy has already owned a good reputation, but it always need
some type of publicity as a reminder to the young stars approaching
to the jobs. This might help in accumulating good data base.4.
Every department employee should aware about the current
recruitment process. 5. Integreon, Inc. should give to
advertisement for current job vacancy. Then the outsourcing or
fresher can know about the job vacancies at Integreon, Inc.
ANNEXURE5.1 QUESTIONNAIREQ.1 How do I apply to Integreon?Q.2
What will the interview process include?Q.2 Do I need prior
experience in the legal, document, research or business services
outsourcing industry?Q.3 What are the opportunities for career
progression at Integreon?Q.4 What are the training and development
opportunities at Integreon?Q. 5 How will I know whether I have been
short-listed for interview?Q.6 How long does it take to let me know
the outcome of an interview?
5.2 BIBLIOGRAPHY
Marketing Management - Philip Kotler
5.3 WEBLIOGRAPHY www.integreon.com www.glassdoor.com
www.indeed.com www.capitaliq.com
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