INTEGRATION-PAPER benedict

ON-THE-JOB TRAININGat

Philippine Long Distance TelephoneCompany

In Partial Fulfillment ofthe Requirements for

Bachelor of Science in Information Technology

Submitted by:Dela Paz, Benedict M.

Submitted to:Rubaya, Dave Lord

March 18, 2015

Table of Contents

I. Brief History of the Company…………………………………………………….2-3

II. Summary of the OJT Experience…………………………………………………4-5

III. Assessment of the OJT Program………………………………………………….6-7

IV. Appendices

A. Company brochure and/or pamphlet……………………………………….A-1

B. Copy of the Endorsement Letter……………………………………………B-1

C. Daily Time Record…………………………………………………….C-1–C-2

D. Quarterly Performance Appraisal Forms………………..……….……

D-1–D-2

E. Certificate of Completion………………………………………………..….E-1

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I. Brief History of the Company

Philippine Long Distance Telephone Company (PLDT) was

established on November 28, 1928, by an act of the Philippine

legislature and approved by then Governor-General Henry L.

Stimson by means of a merger of four telephone companies under

operation of the American telephone company GTE. Known as Act

3436, the bill granted PLDT a 50-year charter and the right to

establish a Philippine telephone network linking major points

nationwide. However, PLDT had to meet a 40-day deadline to start

implementing the network, which would be implemented over a

period of one to four years.

By the 1930s, PLDT had an expansive fixed-line network and

for the first time linked the Philippines to the outside world

via radiotelephone services, connecting the Philippines to the

United States and other parts of the world.

Telephone service in the Philippines was interrupted due to

World War II. At the end of the war, the Philippines'

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communications infrastructure was in ruins. U.S. military

authorities eventually handed over the remains of the

communications infrastructure to PLDT in 1947, and with the help

of massive U.S. aid to the Philippines during the 1940s and

1950s, PLDT recovered so quickly that its telephone subscribers

outpaced that of pre-war levels by 1953.

On December 20, 1967, a group of Filipino entrepreneurs and

businessmen led by Ramon Cojuangco took control of PLDT after

buying its shares from the American telecommunications company

GTE. The group took control of PLDT's management on January 1,

1968, with the election of Gregorio S. Licaros and Cojuangco as

chairman and president of PLDT respectively. A few months later,

PLDT's main office in Makati City (known today as the Ramon

Cojuangco Building) was opened, and PLDT's expansion programs

begin, hoping to bring reliable telephone services to the rural

areas.

PLDT was permitted to operate during Martial Law. During the

1970s, PLDT was nationalized by the government of then President

Ferdinand Marcos and in 1981, in compliance of then existing

policy of the Philippine government to integrate the Philippine

telecommunications industry purchased substantially all of the

assets and liabilities of Republic Telephone Company, becoming

the country's telephone monopoly. Under this monopoly, service

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expansion was severely curtailed or practically nonexistent. In

the Martial Law years people would apply for phone service only

to wait for years and years on end behind an impossibly long

application backlog. It is not unheard of for people and small

businesses back then to barter for a single telephone line in the

black market for tens of thousands of pesos. The incumbent Prime

Minister Lee Kuan Yew of Singapore referred to the situation when

visiting the Philippines during the term of President Fidel V.

Ramos. He said, albeit in jest, “In the Philippines 95% of the

population has no telephone, while the remaining 5% are waiting

for that dial tone.”

In 1986, after President Marcos was overthrown, the company

was re-privatized as Ramon's son, Antonio "Tonyboy" Cojuangco

assumed post as PLDT chief. By 1995, with the passage of the

Telecommunications Act and the subsequent deregulation of the

Philippine telecommunications industry, the company has been de-

monopolized. Later that year, Hong Kong-based First Pacific

Company Ltd. acquired a 17.5% stake in PLDT making it the

majority owner of the conglomerate. The company's CEO Manuel V.

Pangilinan became the new conglomerate's President replacing

Cojuangco, who assumed post as Chairman until 2004, when

Pangilinan became his successor.

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PLDT’s Corporate Office is currently located at Ramon

Cojuangco Building, Makati Ave. corner Ayala Ave., Legaspi

Village, Makati City, Metro Manila, Philippines 1200.

II. Summary of the OJT Experience

Our first day of training consisted of our OJT supervisor

explaining the different services of PLDT provided by our

division. We were part of the Router Team of the ESRM Division of

PLDT. It was our responsibility to troubleshoot, configure, and

sometimes install routers depending on the client. After a brief

refresher course on basic router configuration, they made us

practice on spare routers in the office. During the following

days if there was a client that needed a router installation, we

were the ones to apply basic router configuration including

assigning the IP address, setting the router up for remote

access, and the basic route to Central Office (CO). After more

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time, we were assigned to make connectivity tests called ‘Test

OK’ or ‘TOK.’ TOKs’ were ping tests by remotely accessing the

assigned router to the client router to verify connectivity and

are requested by calling our division. Sometimes, if there is no

connectivity between the routers, we will troubleshoot the router

so that full connectivity is achieved. We also tested some

routers to confirm that they are in working condition.

The Router Team of Division ESRM is in charge of the

configuration, installation, and troubleshooting of routers.

There are different brands of routers that are being used which

are Cisco, Huawei, and Tellabs. Cisco routers were the most easy

to use because we were familiar with using them. Tellabs routers

were easy to pick-up because its configuration commands were

similar to Cisco commands. Huawei were the most difficult to

understand because the commands are different from anything else.

The most used routers were Cisco and routers can either be

provided by the client or by PLDT. All of us interacted with the

clients to provide the needed service. The Router Team is also

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part of company projects and sometimes assists the other division

if they can. They utilize CLI screenshots to email to the clients

to prove connectivity.

The employees are assigned to projects and according to those

projects they need to deal with communicating with the clients.

Employees with the higher position can assign lower position

employees to certain projects. ESRM has different teams and

depending on the project more than one team can be assigned to

it. Teams and divisions work together to provide the best

service. Some higher level employees can make direct hires while

others can only make recommendations.

PLDT can help build a strong career in data communications and

network management. The tasks performed by the OJT required basic

networking knowledge. PLDT can also offer sponsorship for

certifications like CCNA and ITIL certifications

The OJT trainees in PLDT are briefed about the company’s services

and then assessed on their knowledge regarding duties that will

be assigned to them.

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I find it that the PLDT work environment is a good place to work

without much restriction about the personal work space of the

employees. The location of the office is easily reached whether

commuting or not. The equipment in use is modern and not outdated

and is always in good working condition. The employees are really

helpful when you ask for help. The facilities also include a

canteen, clinic, and basketball court for employee use. In

general, I find that PLDT has a suitable work environment and the

facilities are nice to work in.

Regular duties and responsibilities of an OJT Trainee

in PLDT ESRM Division:

To accept phone calls from our designated work

area and perform the appropriate task for the

situation.

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To ensure complete client connectivity by helping

troubleshoot client connections that is currently

down.

To apply basic router configurations before router

installation at client sites.

III. Assessment of the OJT Program

Explaining about personal learning, I have learned and

realized that whatever, where ever you work one always needs to

have positive attitude for better performance, this helps to gain

self-confidence. I have learned to be extrovert; communicative to

the co-workers, earlier, as I was a bit introvert being less open

communicative with others. I have realized that one should trust

the team members as trust influence your involvement and maintain

the creativity within the team members. While working in team, I

also came to realize one factor which maintains the team

chemistry and combined effort is mutual respect among members.

At the work environment, I got a good opportunity to see how

people work in team and how they put their synergized effort for

better outcome. I learned from my supervisor that if you are at

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work, you should learn to respect client’s time so I learned to

be punctual.

I develop strong work ethics from my training, which is very

important for an employee, which also define their interest in

their work along with their skills. I also learned to depend on

others, as it is very important for a team member to depend on

other team member, to successfully accomplish assign goal. In my

earlier stage of training, I was to extend self-dependent on

towards my work , and as result I tried to do every task without

coordinating with team members others, but later I realized how

wrong I was.

At PLDT, I found everyone to be honest, polite along with

good work ethics. All my knowledge that I have learned at class

turned out to be managerial tools and now I have learned to use

these tools efficiently and effectively as per requirement.

I believe my experience at PLDT will surely guide me in my

future career. I am grateful and proud to have trained at a very

good company and well-known like PLDT.

There are a lot of benefits and advantages that I have

acquired when I had my training at PLDT. The following are the

benefits and advantages:

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Gain work experience and transferable skills

Be able to experience a prospective career path

Gain practical experience, by applying methods and theories

learned in classes

Network with professionals in my field, for references and

future job opportunities

Develop new skills and refine others

Gain confidence in my abilities

I believe that life is a learning experience and being able

to understand my own strengths and weaknesses can help me to be a

better individual in my future career that I will choose to do.

Knowing myself and what I can do, can help me to understand and

overcome my weaknesses.

One of my greatest strengths at work that I possess would be

my positive mindset towards my work. When I am assigned certain

task or when I am performing a task, I always perform with a

positive attitude, which boost up my confidence level and

increases my productivity. I think I have always considered about

myself is that, I am a human being and no one is perfect. But I

always believe with my positive mindset that one can be nearly

perfect, for which one should be always motivated and interested

inconstantly improving one’s skill and knowledge.

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APPENDICE

Company brochure and/or pamphlet

A-1

Copy of Endorsement Letter

B-1

B-2

Daily Time Record

C-1

Quarterly Performance Appraisal

Forms

D-1

D-2

D-2