Integrated IT Services - HCL Technologies€¦ · HCL IoT Solution Benefits: • Faster Time to Market: An overall 40% reduction in time to market of the new solution • Increase

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Integrated IT ServicesApplications | Infrastructure | R&D | BPO

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CIOs and CTOs around the world are on their feet, and embracing technology as a catalyst to create — new markets, new products, and new areas of growth and revenues. Businesses are seeking a transformational shift and are looking to align with IT partners who can help them in simplifying their IT landscape and reduce IT costs.

We at HCL, offer you the “Alternative” which is an unconventional approach to traditional applications-based IT services. We do this by integrating new

technologies and solutions with the existing applications portfolio to enable customers to meet the diverse challenges of an ever-changing IT landscape.

HCL offers full lifecycle coverage, from upfront strategy and consultancy to managed services. We maintain a focus on organizational change management and transformation to ensure benefits realization, and provide localized delivery centers and resources with in-depth subject matter expertise in numerous industries.

the Alternative - meet diverse challenges of AN ever-dynamic IT landscape

the future demands something different

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alternative

Engagement Models

alternative

Service PropositionS

alternative

IT Delivery Models

alternative

management approach

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Think beyond time and material engagements

The alternative engagement models

If we share a vision, we must also share the risk. Outcome-based Pricing allows our customers to pay for technology/service if and when they generate benefit out of it.

Model Representative engagement

Six

new

way

s of

out

com

e-ba

sed

pric

ing

Guaranteed IT spending as a percentage of revenue

US-based leading supplier of automated test equipment

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Product based royalty

US-based leading aircraft manufacturer

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Guaranteed percentage of savings on IT cost

A leading Europe-based specialty retailer

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Device based pricing

US-based leading supplier of pharmaceutical, diagnostic and personal hygiene products

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Upfront cost benefit from transformation and consolidation

US-based supplier of electronic components

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Global risk-reward partnership

World’s leading enterprise IT management software company

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Transaction pricing

Output based

Fixed priceOutcome based IP sharing

Pure T&M price Managed resource augmentation

Innovative pricing modelsCollaboration

Acco

unta

bilit

y

With Outcome - Based Pricing.

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ENTERPRISE DIGITALIZATION

ENTERPRISE• Process centric business model• Product or service as a P&L• Product or service mindset • Value at a point of time

ENTERPRISE DIGITALIZATION• User-Centric Business Model • Customer life time value as a P&L• Product + service mindset• Value over a period

USER EXPERIENCE EFFECTIVENESS DELIVERED IN A SECURE & COMPLIANT FASHION

DIGITALIZATION: THE USER VALUE CHAIN CHOICE

Digitalization• Business led technology value chain transforming• User experience effectiveness into agility, growth & profitability

*USER: In the frame of reference of Digitalization, user is customer, employee, management and other stakeholders

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LEVERAGING THE USER VALUE CHAIN

At the outset, HCL helped the client create a digital enterprise venture which focused on making the shift from a digital lending platform to a smart lifestyle platform with “enabled” payments. Enabled payments involved an integrated ecosystem of third party products and services to deliver a new banking service. This new venture facilitated monetization, which was previously unforeseen and unattainable. Since its launch, there have been 18.5K hits, 3200

loan applications (where fraud engine rejected 84%) resulting in 511 new customers totalling an aggregate loan value of PLN 1,21,8000 (1.22m. local currency). All of this occurred in less than 30 days. The client’s initial projection, prior to its work with HCL, was for approximately 50 customers. The success rate of over 500 customers led to a significant client investment in an acquisition to quickly expand to four other geographical locations.

HCL helped the client TRANSFORM a digital lending platform to a Smart Lifestyle Platform with

“enabled” payments.

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HCL has done its share of validations with our customers and 80% of customers that we engaged on IoT have plans and investments lined up to take advantage of IoT as part of the business model evolution for the connected world. The key benefits of making products smart/connected and deploying a complete connected solution that the corporations are investing in today can be broadly classified as:

• Efficient delivery of services• New revenue streams through Innovation and Transformation of business models

Consultative approach to engagement: IoT still has a number of evolving non-standardized components. HCL’s IoT solution is developed keeping customer flexibility in mind.

Future proof investments: HCL would bring in the best of solution stacks and partnerships with robust roadmaps to make sure the investments are future proof

Scalability and flexibility: HCL will develop solutions that scale with the needs or adapt to the customer’s business goals.

HCL’s approach to IoT is developed on three service pillars:

IoTization: • Getting products smart

Efficiency/innovation/monetization: • Develop platforms to deliver services

Decision/Autonomy• Bring machine learning into decision

makingEach service delivery is supported by a strategic partner who helps us bring the latest technologies / stacks at a competitive price for our customers and these services are delivered and managed though our new service delivery models around “IoT Run”.

INTERNET OF THINGS (IoT): Transforming Business Outcomes WHAT WE PROMISE AS AN IOT DEPLOyMENT PARTNER

HCL’S IOT SOLUTION VIEW

Aligned to market view point: HCL’s participation in leading consortiums would make sure the solution is aligned to the view point developing in the market and meets the requirements of specific compliance for the industry.

Skill/talent availability: HCL has proactively invested in incubating these technologies to help our customers quickly launch solutions in the market.

IoTization

Efficiency, Innovation and Monetization

Decision/ Autonomy

Build smart productsSmart Products

and Platform

Analytics and Data Science

HCL, as lead solution

provider, drives the architecting and integration

tracks

Domain based IT/ OT

RunProactive

Solutions in our chosen

verticals

Remotely access, monitor and collect data from the

devices in the field

Data science Analytics engine Machine learningJoint incubation

centers with our partners

Enable legacy products in the

market to be smart

Enhance user experience of the products through

value added services and cross/upsell of processed

data

Predictive maintenance and

automated decision making

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Business Challenges:• Current legacy solution that was an iinhibbiting expansion into new geographic

markets, as well as growth in the smaller operator and independent parking facility market

• Higher service costs due to unplanned field visits by service engineers• Need to reduce MTTR (mean time to resolution) while fixing issues onsite• High cost of equipment downtime due to reactive monitoring• Difficulty in manageability causing operational issues

The HCL Solution:• Device Diagnostics On Cloud - Enabled monitoring as well as transmission of

device event data to cloud and processing of event data to provide ‘actionable’ information back to the device to fix issue

• Cloud-based Log Collection - Pay stations/devices were enabled to send logs to cloud services

• CF cards reduction at Pay Station or at device level • Real time alerts for management like paper jam in receipt printer, bill jam at

BNA/BND etc.• Hot fix for a bug, new firmware upgrade and remote software upgrade enabled

through cloud services• Bulk rollout across new geographic locations possible through cloud with

reduced wait time for bug-fix rollout

HCL IoT Solution Benefits:• Faster Time to Market: An overall 40% reduction in time to market of the new

solution• Increase of 30% in Incremental Revenue

• Smart Service Ecosystem enabled through HCL’s IP• Cloud Assessment to identify adoption of the right public cloud

A USD 2.9Bn Japan-based pay station manufacturer and provider, who is widely accepted across the globe, with reach in USA, Germany, Spain, France, etc.

The customer wanted a Parking Station Connectivity solution in order to differentiate itself beyond pricing and expand into new geographic markets.

A leading Pay Station Manufacturer transforms its business model by redefining

its services through IoT solutions

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HCL’s SIAM model balances the demand and supply of service bandwidth to service consumers. It helps you assess the right SIAM model, design and build the function using HCL’s solution accelerators, and also implement and integrate the services of multiple service providers.

LEADERS IN SERVICE INTEGRATION AND MANAGEMENT

Leaders in Service Integration and Management

The Gold Blue Print (GBP) is the practical implementation of the HCL IT Service Management (ITSM) architecture and is based on the HCL Gold Standard process model. It contains HCL best practice processes, which have been designed, used and maintained for HCL Infrastructure Management and Application Management Services with comprehensive and well-defined prescriptive processes. Through this, you can jump-start your SIAM engagement.

ArcelorMittal Europe, the world’s largest steel producer, with an IT portfolio which comprises of dozens of shared IT services and hundreds of IT service providers spread all over the globe lists “Service Integration & Management” as a vital need for business.

In the current IT landscape, business functions do not necessarily rely on their IT organisation to provide computerised services and apps. Cloud and web-based solutions and managed services are addressed by the business functions as extensions of their IT organisation. The advent of new services appearing and sold as “ready to use,” or “plug and play” have added to the confusion. Thus the need for complex service integration has brought on a shift in everyone’s mindset, and is one of the key focus areas of the ArcelorMittal IT organisation. HCL is helping ArcelorMittal in this journey by providing a common Europe Service Desk and a common set up ITIL process and tools based on their Gold Blueprint and ServiceNow propositions.

Christophe Bauret, Head of Service Management, ArcelorMittal Europe

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News UK Transformed Its Data Center To Become More Agile

Business Challenges:As of 2008, News UK was operating four data centers in London, containing a total of 931 servers in 170 racks and drawing an aggregate 388 kilowatts (kW) of power. The firm was fast running out of spare data center space to scale up to business requirements, experienced frequent outages, and had proprietary systems that had reached their end of life and were due for refresh. At the end of 2008, News UK initiated a data center transformation program and selected HCL Technologies as its partner.

The HCL Solution:In 2009, News UK began its transformation by partnering with HCL to outsource I&O management and transformation delivery, including support for the new IT infrastructure — skills that News UK did not have in-house. HCL led the project; it formed two separate teams (steady-state delivery and project) with common leadership to support I&O and transformation activities.

News UK, which is part of the diversified global media and information services company- News Corporation publishes The Times, The Sunday Times, and The Sun newspapers.

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An exclusive survey of 300 CIOs from the UK and US at global 2000 organizations revealed that application support and maintenance (ASM) now accounts for 38% of a large organizations’ overall IT budget each year. Based on the IT expenditure of Fortune 2000 companies, this equates to USD 11.3Mn per organization annually. Furthermore, 83% of respondents stated that the cost of maintaining and supporting these applications was increasing year on

year, while over the last 12 months, organizations have on average seen a 29% increase in support tickets for ASM. In most organizations, ASM is seen to be reactive and focused on firefighting, as opposed to delivering real business value. It is still aligned to particular applications as opposed to the business, which is symptomatic of IT working to IT-led rather than business-led KPIs.

Alt ASM revolutionizes IT landscape through “proactive obsolescence”

Business -aligned Target Operating Model for increased engagement Efficiency

Proactive problem management and service request management leading to increased

agility

Flexibility in staffing reducing the risk of business fluctuation

BBusiness-led KPIs; IT focused on business advantage

Committed operational gains from year 1 with optimal service levels through LEAN

and ITIL processes

ALT ASMTMTraditional ASM

Technology aligned silos leading to reduced efficiency as number of applications

increased

Reactive IT leading to poor agility

Increased risk with limited ability to support dynamic business demand

IT-led KPIs; IT focused on run the business activities

Stagnation in operational gains due to effort -driven cost management

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HCL helps an Enterprise High-Tech company reduce total cost of

ownership (TCO) by 25 to 30% over a 3 year period

Business Challenges:

• Maintenance of external applications (150+) with Oracle Apps

• Consolidation of IT systems of companies that were acquired

• Reduction of R&D costs and acceleration of time-to-market

• Expansion of Network Managed Services (NMS)

The HCL Solution:

• Utilizing our co-sourcing model that allowed the client to focus on its strategic initiatives by releasing bandwidth for daily criticalities

• Taking ownership of Support/ RFE (Request for Enhancements) in Operations, Finance, HRMS, CRM, Boundary Apps, Data Warehousing, and covering most of the company’s IT and business landscape, thus enabling the continuous responsiveness of IT to the business

• Actively collaborated with the company’s IT and incumbent ESP team, enabling risk-free transition of projects/ support

• Ensuring broad-based engineering coverage that includes the entire product line to enable efficiencies and drive down costs

• Substantially enhanced IT capability that helped the client reduce Total Cost of Ownership (TCO) by 30% over a 3 year term

A Hi-tech manufacturing industry leader in data center networking solutions and services that enable Global 500 companies manage their most vital information assets around the clock. However, the company could not focus on strategic initiatives due to severe bandwidth constraints.

ALT ASMTM is HCL’s alternative in Application Support and Maintenance. By adopting a proactive obsolescence approach to traditional ASM services, HCL, through ALT ASMTM delivers a guaranteed 30% cost reduction in ASM spend in the form of incremental value (Value), simplifies your application landscape and proactively eliminates incidents to provide improved agility (Velocity) and maps business process KPIs instead of IT SLAs to present complete transparency (Visibility) to our customers.

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Mobility Smart Products

INNOVATION MONETIZATIONDeveloping IP which can be monetized by both its customers and HCL

Monetizing R&D• Contractually obligated to deliver IPs for the customer, for new

revenue streams/business models• Innovation groups as Centers of Excellence• Domain-centric solutions• 250+ IDs per annumSustaining Monetization• Re-innovating/Re-engineering existing IPs (products) for fresh

revenue stream• Covers feature enhancement, product intelligence, data analytics,

end-end ownership of sunset productsMonetizing Engineering• Value-creation around existing IP (Product)• Engineering services across QA, VA, frugal engineering, emerging

market addressal, leveraging global scale and engineering maturity across 5 horizontal areas

Innovation as an Accelerator• 250+ strong team of domain experts for developing IPs• 20+ solutions being offered across industries• Focused on acceleration, value and technology in ‘Engineering

Experiences’

Joint

IP creationNPI

SustenanceComplementary engineeringSLU (Service

Line Unit)practice investments

Re-engineering

existing IP/

products

Existing IP

introduction

Productized

services

IntroductionIntroduction

Com

mitm

ent

Enga

gem

ent

Impa

ct

Product Launch & Acceleration

• Adapting to rapidly changing technology

• Customization for local markets

• Ability to deliver differentiation

• Need to monetize rapidly

• Implementing mobility across adjacent domains

• Commercialization of smart Phones• Managing mobile apps - Testing and

Certification

• M2M communication implementation• Need for convergence of domains• Business intelligence implementation

• Time to market challenges

• Lack of standardization across platforms

• Code hardening challenges

• Performance engineering needs

• Increasing cost of device quality

• Safety critical Industry

• Cash Consideration/ Optimization

• Lack of automated or efficient process

• Inability to improve product performance

• BOM optimization

• Need to extend product lifecycle

• Customization for emerging markets

• Cost of quality• Cost of

sustenance• Maintaining

Product Margin• Flexible

engineering capacity

• 5 year, Largest Engineering Services deal 90000 sq ft. of Lab investments

• Commitment of Invention disclosures – 60+ per year

• Complete product development across 8 product families

• COE approach to drive quality & innovation

• Acquired labs in UK and US

• New product introduction with 30% cost out for emerging markets

• PDLC time reduced from 36 to 18 months

• Relationship of more than 8 years

• 500+ engineers• Close to 95% SQA for

all models done at HCL Offshore

• Localization for 43 languages

• Maintenance and release activities for legacy models

• 15-20% cost savings due to operational efficiency

• Faster time to market by up to 10%

• 16+ years of engineering relationship

• Working on 8 of top 10 platforms

• 2500+ engineering engaged• 360 degree relationship

• Complementary engineering for over 100 products

• 190+ patents filed till date • 300+ ideas on cycle time

reductions

• > USD 4Bn revenue enabled annually

• 24 Risk/Reward engagements – end -to - end product engineering

• R&D costs down by 15%

New Technology Adoption

Platform Build & Acceleration

Product Quality Compliance

Value EngineeringGlobal tech. leader in

image processingLeader in consumer

electronicsGlobal leader in

networkingProduct sustenance & support

GrowthGrowth

MaturityMaturity

DeclineDecline

SustenanceSustenance

CSATCSAT

CostCost

Product Launch and Market Acceleration

Product Launch and Market Acceleration

Cost and Operation

Optimization

Cost and Operation

Optimization

Business-aligned Product Engineering Innovation across the Product Development Life Cycle

Delivering Business Impact Partnering with 53 of the top 100 R&D Spenders

New Technology Adoption

PLAPLA

PBA PBA

PQC PQC

VE VE

PSSPSS

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HCL’s IT Infrastructure Management Services

HCL’s Infrastructure Services Division (ISD) has managed IT infrastructure operations for more than 250 customers over the past two decades — that’s included nearly 100 complex IT transformations and millions of critical devices and issues. Our services portfolio include:

NEXT GENERATION DATA CENTRE & CLOUD SERVICESData Centre Management is seeing significant disruption with the adoption of Cloud, Digital, and “As a Service” models in Enterprise Infrastructure.

To make sure our enterprise customers are ready and scalable for the future, HCL has put together a unique framework, combining multiple clouds and unifying service management. We call it the Enterprise of the Future(EoF™).

HCL’s Enterprise of the Future 2.0 is enabling customers to adopt trends like “Cloud First” and “Digital Ready Infrastructure” with an enterprise grade scalable, resilient and highly available DC architecture.

The HCL Next-Generation Data Centre (NGDC) services include the HCL Cloud Assessment Framework and proprietary tools, together with partnerships to manage a federated cloud environment whether on private, public or hybrid platforms.

WORKPLACE SERVICES

HCL’s proprietary Enterprise of the Future (EoF) Framework envisions a modern workplace for your organization and includes infrastructure services that are user-profile sensitive. HCL provides consulting, professional and operational services for transformation in BYOD, mobility, desktop delivery, collaboration, enterprise networks and user support environments. HCL’s vision for the future of workplace services is already powering high-performance workplaces in more than 130 businesses across the globe, meeting the current and future demands of end users.

ENTERPRISE OF THE FUTURE (EOF) FRAMEWORK

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Enterprise Function as a Service (EFaaS)

Significant costs are locked up in Operations and Back-Office functions. These costs not only reduce return on capital but also impact your company’s ability to invest in more client-centric/revenue-generating activities that are essential in maintaining its competitive position.

Enterprise functions such as Finance, Procurement, Marketing, Legal and HR form a major component of back-office costs. Today, managing these costs is a key agenda and action item for Boards, CEOs and CFOs, who are faced with tremendous pressure to reduce operating costs.

By re-engineering the Processes, standardizing the Application platforms and creating Shared Service Centers, HCL’s EFaaSTM holistically transforms enterprise functions while significantly reducing the cost of operations.

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TRANSFORM yOUR ENTERPRISE FUNCTION TO BEST-IN-CLASS

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Proof PointsA large banking client was looking to establish a private utility across the following functions: External Reporting, Management Reporting; Cost Utility covering allocations/adjustments/accruals; and Regional and Group Reporting and Consolidation under US GAAP, IFRS, UK GAAP and multiple other local GAAPs.

Across these four process areas, HCL signed a multiyear contract, undertaking to takeout 35% of cost while simplifying the IT environment, with no upfront IT investment required by the client organization

solutions& benefits

HCL’S EFaaSTM FOR THE FINANCE FUNCTION OFFERS THE FOLLOWING BENEFITS:• Reduces cost by 35-40 %• Lowers book closure cycle time• Reduces inaccurate data• Benchmarks your company’s Enterprise Functions with Best-in-Class in the Industry• Identifies core functions and moves commoditized activities into Shared Services Centers• Enables a robust Controlled and Compliant environment• Leverages performance and change management frameworks

HCL has developed a unique technology-driven proposition that enables cost reduction of business operations. We call this “Enterprise Function as a Service” or EFaaS™. EFaaS™ not only reduces business operation costs and increases profitability but also makes enterprise functions lean, agile, flexible and scalable. Thus, EFaaS™ can enhance operational effectiveness while reducing the associated business cost.

HCL’S EFaaSTM SOLUTION FOCUSES ON:

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EFaaSTM delivers 36% cost reduction in the finance function

for a global financial services organization

Scope of work: • Creating shared services across all finance functions, including Cost Accounting,

Financial Reporting, Group Reporting and Local Regulatory Reporting • Enabling Offshoring by remediating the client identifiable data (data confidentiality)

issues and through workflow solution • Enabling technology-led transformation for greater business impact in addition

to application/platform rationalization, better data management and optimization • Partnering with a leading consultant to create target operating model and

operational risk framework • Partnering with a leading Swiss service provider to cater to local Swiss regulatory

and CDC requirements

The HCL Solution: • Created a consortium model with the customer by involving our Big Four

consulting partner along with local IT players who oversees on-shore services • Charted out a detailed IT transformation road map for the underlying technology

and process consolidation for utility creation • Introduced best practices such as BAIT frameworks to align IT to all the utilities

of the client • Created utilities are created by process consolidation and platform transformation

to achieve efficiencies by substantially reducing the cost • Invested upfront in the customer’s severance and transition costs to free up

capital in the first year

Business Benefits: • 36% savings in business operations cost and 29% reduction in TCO • Process efficiency and labor arbitrage by carving out and consolidating IT • Reduced effort for report production / reconciliation and self-service report

enablement • Standardized, simplified and automated processes (e.g., transaction processing)

to generate cost savings / efficiencies • Consistent finance management information • Improved business insight and timely reporting capability

The Business Objective:

To create utilities across the finance function of the bank. This is a managed services project which involves rebadging and covers 24 geographies.

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HCL’s Benefits Realization methodology is a practical, mature method at the core of which is a disciplined, bottom-up approach to identifying performance improvement opportunities that is fully integrated into solution design, validation and execution. HCL’s approach seeks to remove subjectivity in determining the future-state, deconstructs the plan to reach that future state into discrete, measurable activities, and ensures full ownership and accountability for the proper execution of these activities and attainment of the agreed benefits.

The following diagram and narrative explains in detail the chronology and approach:

BUSINESS BENEFITS REALIZATION

• Understand business strategy

• Determine principal performance

• Elicit executive’s goals and targets

• Develop initial hypotheses

• Validate top-down business case

• Assess people, process and system constraints to performance

• Baseline current performance

• Model and quantity performance improvement targets

• Inform and guide solution design

• Develop draft benefit realization plans

• Validate and test solution’s ability to enable benefit

• Design and implement benefits tracking mechanism

• Design detailed realization plans

• Execute quick-wins

• Establish value management office

• Execute realization plans

• Monitor performance and invoke Plan-do-review process

• Identify and eliminate performance constraints

• Institutionalize value management approach

Identify

Project Preparation

Validate

Blueprint

Enable

Realization

Realize

Go-live & Support

SAP Implementation phases

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AN IDEA BECOMES THE UNIT OF VALUE

•32,000+Ideas generated

• 11,000+ideas implemented

•USD633 mnvalue delivered through value portal

• faster demand fulfillment on 2,400+ opportunities identified by 1800 ideapreneurs through leadgen

• ACSAT score more than doubled from 26 in 2005 to 58.6 in 2014

Why has our relationship been successful? For one thing, I fundamentally believe that HCL would move heaven and earth to please CEVA. Their “Employees First” principle shows in their drive and motivation to get the job done.

- Peter Dew, CIO, CEVA Logistics

value Delivered

relationship beyond the contract

leads to

deliver USD 580 Million value to customers

EXTERNAL RECOGNITION• Ideapreneurship™ case studies have been featured by the Cambridge

University Students’ Union (CUSU) publication and HEC Paris• Gartner’s exclusive report on EFCS recognizes the philosophy that

empowers HCL’s frontline employees to make decisions and take actions for the benefit of customers

• Forrester published a case study titled “HCL Technologies Puts Employees First, Customers Second” in 2011

• Harvard Business School teaches HCL as a case study on organizational development

• The case study by Darden School of Business focuses on the impact created by HCL through its Employees First, Customers Second philosophy

Leading to creation of grassroot innovation

REVENUEGROWTH

GROWTH INEVALUATION580%growth in marketcap – USD 17.7 bn fromUSD 2.6 bn in 2005

480%increase in revenuesatUSD 5BN from USD 864BN in 2005

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awards & accolades

HCL recognized as a Top Employer in UK for the ninth consecutive year for HR best practices

HCL has won two Gold Awards in the ‘Brand Activation & Promotion’ and ‘Direct Response – Digital’ categories at India’s leading Advertising/Marketing award platform, the Abbys

HCL Great Britain awarded the Outsourcing Service Provider of the Year at the National Outsourcing Association Awards

HCL Technologies acquired the status of Life Sciences Competency by Amazon Web Services as part of the AWS Partner Network Competency Program

HCL’s transformation strategy has been showcased as a case study in “Human Capital Insights-Inspiring practices for Asia, from Asia” by Human Capital Leadership Institute

Cornell University has published a case-study showcasing HCL’s unique culture of grassroots, customer-focused innovation

HCL has won the “Outstanding Contribution in CSR Initiatives” award at the Aerospace & Defense Awards 2015 led by the International Aerospace Journal

HCL Technologies won the coveted HR Excellence Awards 2014 for “ Most Innovative Deployment of HR Technology” category

Talk to Me : [email protected]

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 105,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?