Integrated Banking: Customer Acquisition, Application, Origination, and Onboarding. Nafis Hasan Global solution Lead – Oracle Banking Platform Bill Hyman – North America Solution Lead September 29, 2014 Session CON 8963. Financial Services Changing – More Competition, Less Control. - PowerPoint PPT Presentation
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Interim States Drive Incremental BenefitsEnables Progressive Transformation Journey
• Multiple SORs with limited dependencies and disparate pricing policies
• Lack of single, consolidated customer views• Redundancies and duplicate processes
Disparate Systems of Record Coexist
NEAR TERM
• Leveraging OBP enterprise web services (EWS) to simplify core• Enhancing core banking functionality• Smaller, digestible projects with positive returns on investment• Reducing core application complexity to simplify the bank
Oracle Banking Platform – National Australia BankGlobal Top 50 bank, 750+ Billion Dollars in Assets
Focus Area 2009 Future State
Customer
Understanding customers 20 Partial Systems/Databases Single Customer View
Time to ‘yes’ approval <120 hours Response within minutes
Time to documentation for a simple mortgage ~20 days <1 hour
Employee
Processes Complexity impacting productivity
Simplified, improved productivity
Hand Offs during simple mortgage 12-8 3
Percentage Rework 95 <10
Employee enablement Impacted by manual processes
Improved via reduced role complexity and better
processes
BenefitsBackground and Customer Needs “Clean-sheet” business re-engineering to fundamentally
remove complexity and drive step-change in business efficiency
Remove the business and IT constraints to being an agile and innovative competitor
Enable growth strategies (multi-brand distribution and bank/wealth integration), deepen customer relationships and grow revenues
Significantly improve both the customer and banker experience making it easy for customers to do business
Transform technology from a “builder/integrator” to a “consumer” of leading vendor’s capability; in so doing, address significant obsolescence risks across the IT architecture
Deploy the solution across the enterprise without replacing existing legacy processing platforms