INT%20Technologies%20Proposal - · PDF fileexperience as an IT recruiter in Charlotte NC and has past experience working with ... bartending and training to assistant manager and running

Executive Summary Introduction: INT Technologies is a Veteran-Owned National IT Staffing and Consulting Company that has specialized in servicing the Financial and Insurance industries for over 15 years. INT Technologies success and significant growth can be attributed to an intense “Client is Key” focus. An approach that recognizes the critical importance of our Client’s satisfaction with INT and one that demands that all of our practices and philosophies must be designed to create and enhance long-term partnerships between INT and our clients. Our success is achieved through the efforts of a staff composed of some of the most accomplished professionals in our industry. At INT, we believe our business model of employing experienced and proven Senior Account Managers, Senior Technical Recruiters and Administrative Professionals, coupled with the knowledge they provide, allows us to deliver a level of service on which our customers have come to rely. A true staffing partner. It is through our adherence of these practices that we have remained a top tier vendor and trusted advisor to all of our clients once the relationship was created. This list includes many governmental agencies and one of largest global financial institutions who has a very large presence in Charlotte. INT looks forward to supplying the City of CHarlotte with this same level of service as we begin to supply top level talent in all of your requested areas. Management Philosophy: INT Technologies strives to establish successful business relationships through our philosophy of incorporating Integrity into everything we do. We understand that our core business is service; and providing quality service with a sense of values toward the people we work with is what we do best. It’s old fashioned, but we believe Integrity, along with our capabilities is what makes INT Technologies the go-to company for organizations who are searching for that extra level of service and expertise. Our Team:

● Ron Brinson - Sr Account Executive / Regional Director and SPC for this project - I have been in IT Staffing since 1987. I have recruited, managed recruiting, sold, managed sales, managed branches, divisions and organizations. I am currently in an Account Executive / Regional Sales Manager role for INT. I have been in the Charlotte market, in IT Staffing for the past 18 years. I have worked in the staffing industry for the world’s largest companies to small niche startups and in between. I am very happy to be with INT and assisting them in their growth. It is a quality company founded on doing the right thing and always with the highest degree of integrity.

● Chris Giles - Sr. Recruiter - National IT Recruiter with 15 years of IT recruiting under my belt. I am responsible for recruiting IT Professionals for INT’s clients throughout the US. I work with a team of Senior Recruiting professionals and Account Managers with a common goal of providing outstanding recruitment services and being a trusted leader in the IT consulting field.

● Skip Robinson - Sr. Technical Recruiter - David “Skip” Robinson has over 20 years of experience as an IT recruiter in Charlotte NC and has past experience working with the City of

Charlotte as a client earlier in his career. He is PMP trained and specializes in Project Management assignments although he has successfully placed IT candidates in roles from Help Desk Analysts to CIO for a wide variety of Charlotte clients including BoA, Wells Fargo, TIAA CREF, The City of Charlotte and Duke Energy.

● Charlie Horn - Sr. Technical Recruiter - I’m a Sr. IT Recruiter who is local to Charlotte with over 7 years of diverse recruiting experience. I have successfully placed candidates within the Banking, Insurance, and Healthcare industries. I enjoy learning about new technologies with a focus on providing exceptional IT recruiting services.

● Chad Baker - Sr. Technical Recruiter - Chad Baker, local to Charlotte, has been in Recruiting for 8 years. He has a solid grasp on the most recent technology as well as the Charlotte market. Previously, Chad was in sales with a local Internet Service Provider.

● Katherine Noto - Sr. Technical Recruiter - BA from Dowling College in NY. Worked as a Project Manager for 8 years at IBM before moving south to continue her Project Management career. She eventually decided she liked people much more than she liked technology and switched careers to Recruiting, She has been recruiting in the Charlotte NC area for the last 8 years.

● Jeff Shaefer - Sr. Technical Recruiter - I have 18 months of successful technical recruiting. experience. I have spent the last 15 years in the restaurant industry doing everything from serving, bartending and training to assistant manager and running a wine program. I gained experience in customer service, training, sales and management and have parlayed that into a career in Recruiting. I have enjoyed my first 18 months and have accomplished quite a bit: My initial ramp up in recruiting, I had 33 placements in 5 months (lead that team). I joined a project team consisting primarily of Senior Recruiters and lead the team with 24 placements in two months. I then moved on to the JPMC team where I was given Team Lead responsibilities after only 2 months.

● Rene Sadler - Sr. Account Executive - Over 15 years of IT Consulting Services experience with full lifecycle expertise within Relationship Management, Customer Management, Account Management, Contract Management and Compliance, Vendor Management, Project Staffing, and Business Development on both a regional and national scale. Experienced in building, training, and developing National Teams to support Fortune 100 national and local mid-market accounts to include Financial, IT Product Organizations, and various other industries.

● Tamara Moloney - VP of Recruiting - Tamara joined INT in 2007 and has been an integral part of INT’s current processes, policies and procedures in the recruiting department. From championing the robust and effective application tracking system and social media efforts to increasing the recruiting team’s productivity and profitability, Tamara is a proven asset to the INT team. She comes with nearly 15 years of recruiting experience and has been in the IT recruiting space for 10+ years. She finds a true passion for matching up technical talent to the client’s needs and finds staffing to be a very rewarding and noble industry. Tamara is currently responsible for: Mentoring, leading and training INT Technologies recruiting team, Developing new and innovative ways to recruit and find untapped talent in our market space, Manage social media recruiting efforts, create new and maintain existing recruiting processes, policies and procedures, manage the full cycle recruiting process to stay up to date with industry changes and trends and promotes team synergy to preserve a cohesive production environment.

● James Moloney - VP of Business Development - Sr. Business Development Executive with over 16 years of IT staffing and consulting service experience within Account Management/Development and Executive leadership. Responsible for overseeing all Account Management and Business Development initiatives for INT Technologies. A strategic planner and hands-on leader with a consistent track record of achievements in both sales and customer relations management. History of leading sales teams and personally servicing clients ranging from mid-market to Fortune 100 in size on a national level. Known for creating value and solving problems for clients and an expertise in forging meaningful business relationships as well as having a wealth of knowledge on how to lead a company’s strategic direction. Specialties: Sales Leadership and Account Development / Building and Developing Successful Teams / Strong Client & Consultant Relationship Management / Contract Negotiations / P&L Management

Responsibilities:

● Each of the Job Titles and duties and responsibilities listed in the job description above. You can also see an Org Chart in the back of our proposal represented as “Attachment #3”.

Proposed Solution.

1. 3.1 General Scope a. Complies? - YES b. How? - INT is capable of supplying experienced, qualified and professional IT

Contractors to fulfill the City’s various IT functions when supplementation of full time City staff is necessary.

c. Additional Information? - INT Has supported other cities and municipalities, who are listed in our references..

2. 3.2 Charlotte Cooperative Purchasing Alliance a. Complies? - YES b. How? - By supporting all Request for Resumes that come our way c. Additional Information? - Our special business model give INT is a very nimble and

flexible approach. We feel comfortable that as long as the need is in Information Technology that we can support it.

3. 3.3 Job Categories a. Complies? - YES b. How? - We have recruited and placed consultants in all of these categories, in Charlotte c. Additional Information? - We are a prime supplier with Wells Fargo. We have 39 Job

Categories that we support. Wells largest location is Charlotte so we see it all. Also, Wells has an 18 Month Tenure policy and after 18 Months our consultants have to leave. Many of them are tied into our benefits and would like to stay but with Wells Fargo being our only client in Charlotte our only option is for them to relocate out of the city. We would love to have another client or two in Charlotte to absorb some of these proven and tested consultants. Many of them have to seek employment elsewhere until they eligible to come back to Wells. We could provide you with a pro-active model of good talent rolling out of Wells.

i. 3.3.1 Category 1. Complies? YES 2. How? We are use to and familiar with this model. 3. Additional Information? - Again, this is very similar to the Wells Fargo

Model that we currently support., See Additional information above in Section 3.3 Job Categories.

ii. 3.3.2 Level 1. Complies? - YES 2. How?We are use to and familiar with this model. 3. Additional Information? - Again, this is very similar to the Wells Fargo

Model that we currently support., See Additional information above in Section 3.3 Job Categories.

iii. 3.3.3 Category Descriptions 1. Complies? - YES 2. How? - These look accurate. 3. Additional Information? - We currently have over 80 consultants on

assignment, in Charlotte with these very skill sets. a. Business Analyst b. Project Manager c. Applicant Specialist

d. Testing Specialist e. Technical Writer f. Training Specialist g. Network Engineer h. Systems Administrator i. Database Administrator j. Security Engineer k. Technician l. Other

4. 3.4 Personnel Selection Process a. Request for Resumes Notification

i. Complies? - YES ii. How? - We actually recommend a good strong process model and a standard

template for collecting a job order is excellent. This is essential to a good staffing experience.

iii. Additional Information? We would love an opportunity to work with you to tune this with some additional information that could reduce the number of resumes and increase the interview to hire ratio. At INT we specialize in our ratios and are most proud of our submittal to hire ratios. A solid submittal to hire ratio starts right here at the job order stage. With regards to time savings for all parties involved it is the number one step.

b. Service Provider Resume Response i. Complies? - YES

ii. How? - We agree this is a good process iii. Additional Information? May we suggest adding reference names “IF” they have

prior City of Charlotte experience? c. City Resume Assessment

i. Complies? - YES ii. How? - This is a necessary step

iii. Additional Information? - Until we are proven within a particular group or discipline we would expect the City to interview and make final decision on the right consultant for the job. We can provide, face to face interviews, facilitate phone screens, Skype or Web-Ex. Any other type of skills identifier like additional tests or assessments are welcome. The better we can do screening on the front end the better a fit in the long run.

d. Contractor Services Supplement Agreement i. Complies? - YES

ii. How? - We agree to this process iii. Additional Information? - No, sounds good.

e. Contractor Services Supplement Amendment i. Complies? YES

ii. How? - We agree to changes that need to be made to an existing agreement. iii. Additional Information? - We are looking at this as a long term partnership and

we recognize that there will be changes. You will find that INT is a very flexible working partner.

5. 3.5 City’s Current Applications a. Complies? YES b. How? - Experience

c. Additional Information? - At INT our focus is IT Contractors. As a result each year we place a massive amount of qualified technology candidates at our clients sites. We have had experience with most all of these technologies.

6. 3.6 Pricing a. Complies? - YES b. How? - We are basing our pricing on what we have seen in the Charlotte Contracting

Market c. Additional Information? - We have pooled together our data of the pay rates in the

charlotte contracting market for each skill set and averaged them for you in the pricing worksheet.

7. 3.7 Administrative Fees a. Complies? - YES b. How? - We agree to an administrative fee. c. Additional Information? - Most of our clients have these fees and we are use to them.

8. 3.8 - Customer Service a. Complies? YES Absolutely! b. How? - It is INT’s core value that all of our other business practices are based around. c. Additional Information? At INT we don’t look at ourselves as a supplier, we look at

ourselves as partners. This is why we have compiled a team wholly of Senior Account Executives, Senior Technical Recruiters and Consultant Managers. By having a team of specialist with an average of 13+ yrs industry experience, we are able to provide unmatched customer service and expertise. We constantly confirm we are adhering to this business model by receiving feedback from the managers we partner with, instituting quality surveys to our clients and Consultant Employees and monitoring our quality placement percentages.

3.9 - Reporting Requirements d. Complies? YES e. How? We agree. f. Additional Information? - We agree to prepare, submit and maintain an updated

Emergency Contact List, as well as a list for each Contractor assigned to the City. Also with regards to Quarterly Invoices INT agrees to prepare, submit, and maintain an Invoice Status Report for each contractor. Additionally we have no problems submitting this report by the 15th of the month preceding the end of quarter to the City’s Principal Contact and shall include the following information, in an Excel spreadsheet. It will contain the 8 items you are requesting. Additionally we can change this as needed as other items become more important to report on. Also INT does have the ability comply with the CCPA Quarterly Usage Reports to provide itemized usage including but not limited to, agency name, contract employee name, job description, hours worked, hourly rate and total cost.

9. 3.10 - Appearance a. Complies? - YES b. How? - INT agrees with the dress code c. Additional Information? - None needed.

10. 3.11 - Employee Expenses a. Complies? - Yes

b. How? - INT Agrees with this approach. c. Additional Information? - No expenses will be billed without prior written approval from

a City Point of Contact. 11. 3.12 - Time Records

a. Complies? - YES b. How? - INT Agrees to the time card policies set forth in the RFP. c. Additional Information? - Most of our clients have similar online portals to track and

approve time, so we are use to this.. INT agrees, no invoice will go out including time without prior approval via the online portal.

12. 3.13 - Overtime a. Complies? - YES b. How? INT Agrees to the overtime guidelines c. Additional Information? - Only upon prior written approval will INT allow contractors

to work any overtime. Furthermore we understand that the overtime rate of pay shall be equal to the Contractor’s regular hourly rate of pay.

13. 3.14 - Holidays a. Complies? - YES b. How? - INT Agrees that from time to time it is necessary for contractors to work on

holidays depending on their specific job duties. c. Additional Information? INT understands that not all IT is done 9-5 Mon - Friday. In

addition IT goes on sometimes during City holidays. 14. 3.15 - Background Checks

a. Complies? - YES b. How? - INT agrees to the approach the City is taking on background checks and is in full

agreement with any of the the background checks mentioned. c. Additional Information? - Background checks are necessary and we do one for every

hire we do. 15. 3.16 - Drug Testing

a. Complies? - YES b. How? - INT agrees to the City’s Pre Placement Drug Test approach c. Additional Information? - None

i. 3.16.2 - Post Accident Drug and Alcohol Test 1. Complies? - YES 2. How? - INT Agrees to administer a Post-Accident Drug and Alcohol

Test, at our cost, immediately following any accident involving our Contractor while on assignment at the City.

3. Additional Information? - None 16. 3.17 - Driving

a. Complies? - YES b. How? - INT understands that from time to time contractors need to drive automobiles for

their job and INT is ready and willing to handle whatever we need to in order to ensure this is done safely and in compliance with the City of Charlotte’s guidelines.

c. Additional Information? - None 17. 3.18 - Temp-to-Perm Conditions

a. Complies? - YES b. How? - INT agrees to the City’s approach to hiring our contractors c. Additional Information? - INT considers it a WIN WIN when our clients hire our

consultants. It just adds to the friends of INT world.

18. 3.19 - Additional Services a. Complies? - YES b. How? - We love payrolling. c. Additional Information? - Yes, we agree to assisting the city with payrolling. We do this

for all of our other clients and it’s a win win for all. 19. 3.20 - Confidentiality and Non-Disclosure Contract and Assignment of Property Rights

a. Complies? - YES b. How? - We agree that any contractor assigned to the City of Charlotte will sign the

Confidentiality and Non-Disclosure Contract as well as the Assignment of Property Rights forms.

c. Additional Information? - Non. In total agreement. 20. City Contract Requirements

a. Complies? - YES b. How? - INT Agrees with the City’s approach on this arrangement and have no issues

with the terms and conditions laid out in Exhibit A. c. Additional Information? - INT understands that changes may have to occur and we are

not opposed to change. We have no exceptions, additional terms or conditions to set forth in this proposal.

REQUIRED FORM 4 - PRICING WORKSHEET RFP # 269-2015-060IT Contract Professional Services

Regardless of exceptions taken, Service Providers shall provide pricing based on the requirements and terms set forth in this RFP. Pricing must be all-inclusive and cover every aspect of the Project. Cost must be in United States dollars rounded to the nearest quarter of a dollar. If there are additional costs associated with the Services,

please add to this chart. Your Price Proposal must reflect all costs that the City will be responsible for. Service Providers should only

provide pricing for those Categories and Levels for which they are able to provide eligible professional IT Contractors.

Indicate the low/high Pay Rate range and Bill Rate range for each Category/Level/Type below, as well as the mark-up for

each applicable category. Pay Rate and Bill Rate ranges, as well as Mark Up percentages indicated here shall be incorporated

into the final Contract with the Service Provider.

CATEGORY LEVELPAY

RATE LOW

PAY RATE HIGH

BILL RATE LOW

BILL RATE HIGH

MARK UP %

Business Analyst Support $28.60 $36.40 $38.61 $49.14 35%

Business Analyst $39.00 $47.40 $52.65 $63.99 35%

Senior Business Analyst $48.00 $57.00 $64.80 $76.95 35%

Project Manager Support $30.00 $37.60 $40.50 $50.76 35%

Project Manager $43.00 $51.60 $58.05 $69.66 35%

Senior Project Manager $55.00 $65.00 $74.25 $87.75 35%

Application Specialist Support $26.40 $34.00 $35.64 $45.90 35%

Application Specialist $37.20 $45.00 $50.22 $60.75 35%

Senior Application Specialist $47.00 $55.40 $63.45 $74.79 35%

Testing Specialist Support $24.00 $32.00 $32.40 $43.20 35%

Testing Specialist $32.40 $40.20 $43.74 $54.27 35%

Senior Testing Specialist $43.00 $51.60 $58.05 $69.66 35%

Technical Writer Support $20.60 $27.60 $27.81 $37.26 35%

Technical Writer $28.00 $35.60 $37.80 $48.06 35%

Project Manager

Business Analyst

5

Application Specialist

Testing Specialist

3

2

4

1

Technical Writer

Senior Technical Writer $36.60 $45.00 $49.41 $60.75 35%

Training Specialist Support $23.60 $31.60 $31.86 $42.66 35%

Training Specialist $29.60 $37.60 $39.96 $50.76 35%

Senior Training Specialist $38.20 $47.00 $51.57 $63.45 35%

Network Engineer Support $30.00 $37.80 $40.50 $51.03 35%

Network Engineer $40.00 $49.00 $54.00 $66.15 35%

Senior Network Engineer $50.00 $60.00 $67.50 $81.00 35%

System Administrator Support $22.40 $30.00 $30.24 $40.50 35%

Systems Administrator $30.00 $39.00 $40.50 $52.65 35%

Sr. systems Administrator $39.00 $49.00 $52.65 $66.15 35%

Database Administrator Support $27.00 $35.00 $36.45 $47.25 35%

Database Administrator $36.00 $45.40 $48.60 $61.29 35%

Sr. Database Administrator $48.00 $60.00 $64.80 $81.00 35%

Security Engineer Support $32.00 $40.00 $43.20 $54.00 35%

Security Engineer $41.00 $50.00 $55.35 $67.50 35%

Sr. Security Engineer $51.00 $62.00 $68.85 $83.70 35%

Technician Support $15.60 $19.60 $21.06 $26.46 35%

Technician $20.00 $25.80 $27.00 $34.83 35%

Senior Technician $25.80 $31.60 $34.83 $42.66 35%

Other Support $0.00 $0.00 $0.00 $0.00 35%

Other $0.00 $0.00 $0.00 $0.00 35%

6

11

12

10

Technician

Security Engineer

Other

Network Engineer7

Database Administrator

Training Specialist

System Administrator8

9

Senior Other $0.00 $0.00 $0.00 $0.00 35%

Administrative Fees: Per Section 3.7., the Service Provider shall pay

REBATE DESCRIPTION AMOUNT / PERCENTAGEEarly Pay - Invoices paid within 10 days 2%

Reference the Charlotte Cooperative Purchasing Alliance (CCPA) In the table below, indicate the cost associated for each type of background check that may be requested from time to time. The Rates indicated here shall be incorporated into the final Contract with the Service Provider.Type Level CostCriminal - INT will always use the background check company of our clients choice. Because of this, the specific prices can change.

State $ /ea

National $ /eaCriminal - INT will always use the background check company of our clients choice. Because of this, the specific prices can change.

State $ /ea


State $ /ea


State $ /ea


State $ /ea

National $ /eaPlease indicate the cost associated with “Pay Rolling” Services as

defined in RFP Section3.16.Additional Services Cost

“Pay Rolling” 20%

REQUIRED FORM 6 – MWSBE SUBCONTRACTOR UTILIZATION RFP

# 269-2015-060

IT Contract Professional Services

The City maintains a strong commitment to the inclusion of MWSBEs in the City’s contracting and procurement process when there are viable subcontracting opportunities.

Service Providers must submit this form with their proposal outlining any supplies and/or services to be provided by each City certified Small Business Enterprise (SBE), and/or City registered Minority Business Enterprise (MBE) and Woman Business Enterprise (WBE) for the Contract. If the Service Provider is a City-registered MWSBE, note that on this form.

The City recommends you exhaust all efforts when identifying potential MWSBEs to participate on this RFP.

Company Name: ________INT Technologies______________________________

Please indicate if your company is any of the following:

_________ MBE _____ WBE _____ SBE __X__ None of the above, (However INT is a Veteran Owned Company - See Section M for Attachment #5). If your company has been certified with any of the agencies affiliated with the designations above, indicate which agency, the effective and expiration date of that certification below: Agency Certifying: _NaVOBA_ Effective Date: _Sept. 21, 2014_ Expiration Date: _March, 2016_

Identify outreach efforts that were employed by the firm to maximize inclusion of MWSBEs to be submitted with the firm’s proposal (attach additional sheets if needed): As a Veteran owned company, INT is very cognizant of the importance of using other “Diversity” firms whenever possible in all of our business transactions. We currently have our own “Prime Vendor” list comprised of mostly MWSBE’s that we chose to partner with on various projects and when we are in search of particular skill sets that our partners specialize in. Identify outreach efforts that will be employed by the firm to maximize inclusion during the contract period of the Project (attach additional sheets if needed): As a Veteran owned company, INT partners with Veteran groups that represent highly skilled Veterans and we work with them closely to see how we can assist them as they transition to civilian life. We also use our “Prime Vendor” list mentioned above to partner with other “Diversity” companies to confirm we are always supplying the highest skilled resources to all of our clients.

List below all MWSBEs that you intend to use on this Contract.

Subcontractor Name Description of work or materials

Indicate either “M”, “S”, and/or “W”

City Vendor #

CS Solutions Developers M N/A

EGEN Solutions Engineers M N/A

IntraEdge Testers M N/A

BetaSoft Systems Developers M N/A

Total MBE Utilization 10% Total WBE Utilization 02% Total SBE Utilization 02% Aggregate MWSBE Utilization 14% ___07/29/2015__________ __INT Technologies_______________________

Date Name of Company ____**_____________ __Ron Brinson, Sr. Account Executive___ Estimated Total Contract Value Name, Title and Signature ** INT is excited about working the City of Charlotte and will be competing with the other suppliers to provide you with the best possible solution.

REQUIRED FORM 7 – SERVICE PROVIDER’S BACKGROUND RESPONSE

RFP # 269-2015-060


Service Providers should complete and submit the form below as part of their response to this RFP.

Question

Response

Service Provider Identification

Service Provider Name (Official Name) INT Technologies

Service Provider Location (corporate headquarters)

2415 E Camelback Rd Suite #700 Phoenix AZ 85016

Service Provider Experience

Years of Experience:

# of years in business: 15

Customer Base:

# of public sector clients 8

# of public sector clients using the services being proposed.

8

Identify by name some of the clients similar to City (e.g., similar in size, complexity, location, type of organization)

State of AZ State of MN Marricopa Co. AZ Hennepin Co., MN

Market Focus:

Identify industries and public sector market segments served

Government and Public Sector; Technology; Bio Tech / Med, Healthcare, Financial & Insurance

User Groups:

Identify national and regional user groups INT is associated with user groups who assist us in our recruiting efforts. We have User groups our Recruiters are associated with are regional and focused on the technologies that we service.

Explain the purpose and function of user groups

To assist us in knowledge and networking within a particular technology

Identify if there is an annual or biannual user conference

None

Identify next planned national conference (location and date)

None

Terminated Projects:

List any terminated projects. Please disclose the jurisdiction and explain the reason for the termination.

Zero

Litigation:

List any litigation that you have been involved with during the past two (2) years on IT Contract Professional Services implementations.

None

Organization Size

If Service Provider is a subsidiary, identify # of employees in proposing company/division.

INT Technologies is a wholly owned Veteran LLC Corporation

If Service Provider is a subsidiary, identify revenues of proposing company/division

INT is not a subsidiary

Identify the percentage of revenue used for research & development by the proposing company/division

INT is a Staff Augmentation / Consulting firm and we do not have any products that require R&D.

Corporate Notes

Privately held? Publicly traded? Parent Company?

INT is a privately held Veteran owned company

Identify any certifications held by your firm if you are implementing or reselling another firm's products. Include how long the partnership or certification has been effect.

N/A

Additional Narrative Response

Provide an overview and history of your company.

Please refer to Summary

Describe your total organization, including any parent companies, subsidiaries, affiliates and other related entities.

INT is a privately held Veteran owned company

Describe the ownership structure of your organization, including any significant or controlling equity holders.

INT is a privately held Veteran owned company owned by Chris Knott.

Provide a management organization chart of your overall organization, showing director and officer positions and names and the reporting structure.

Please see Section M) Attachment #3 INT Org Chart

Provide detailed information for the IT Contract Professional Services business segments of your organization, showing the reporting structures within these segments and among these segments and the overall organization.

Same as above..

Describe any organizational changes such as divestitures, acquisitions, or spin-offs involving your IT Contract Professional

None

Services business segments that have occurred in the latest two (2) years or are anticipated in the future. Include all appropriate organizational charts.

Detail how long the company has been providing IT Contract Professional Services to local governments and include information regarding experience with similar IT Contract Professional Services projects.

INT Technologies has been servicing local governments since our inception 15 years ago.

Describe the key individuals, along with their qualifications, professional certifications and experience that would comprise your organization’s team for providing Services to the City.

Please see Section Executive Summary under section “Our Team”

If the Service Provider’s proposal submission will be from a team composed of more than one (1) company or if any subcontractor will provide more than fifteen percent (15%) of the Services, provide a description, which includes the teaming relationships, form of partnership, each team member’s contribution, and the experience of each team member, which qualifies them to fulfill their responsibility. Provide descriptions and references for the projects on which team members have previously collaborated.

INT might from time to time utilize a back up partner in a pinch but we plan to support this contract ourselves.

Explain how your organization ensures that personnel performing technical support services are qualified and proficient.

Please refer to the section “Recruiting Process” in our cover letter.

Please provide information regarding the level of staffing at your organization’s facilities, as well as the level of staffing at subcontractors’ facilities, if known.

100% of INT’s contractors have been at the client's desired locations.

If your organization has been the subject of a dispute or strike by organized labor within the last five (5) years, please describe the circumstances and the resolution of the dispute.

INT has not had any such issues.

REQUIRED FORM 8 – SERVICE PROVIDER QUESTIONS

RFP # 269-2015-060


Service Providers should complete and submit the form below as part of their response to this RFP.

Question Response

Service Provider Name (Official Name) INT Technologies

What steps will your organization take to ensure that any transition of Services runs smoothly?

INT is prepared to assist the City in whatever transition is required.

Prepare and submit a Project Plan (preferably in MS Project format) to describe, to the best of your ability, all times, tasks and resources associated with the performance of Services. The Project Plan is subject to the terms set forth in Section 7 of this RFP.

Please refer to sections A) Cover Letter and B) Executive Summary for an explanation of our overall approach to this project.

Describe the communications scheme that your organization will use to keep City Departments and the City Project Manager informed about the Services.

Ron Brinson our Sr. Account Executive is our (SPC) Single Point of Contact for this project. He will be available via email and mobile phone 24/7.

Describe the risks associated with this Contract. What contingencies have been built in to mitigate those risks?

INT does not see any risk in the contract.

Describe your contingency plan if key personnel are unable to complete their assignments.

INT Technologies keeps a robust database full of qualified candidates in all of the skill sets we support our clients in. In the rare occasion we replace an individual, INT is always prepared to do so in 48 hours.

Describe relevant industry knowledge (i.e., financial, utilities, customer service, operations, etc.).

Please refer to Section (I) Under “Service Provider Experience: Under sections “Customer Base” and “Market Focus”. Most all referenced clients and

their projects require the listed industry knowledge therefore is very familiar to INT

Indicate the location of your offices, include methods of contact (i.e., e-mail address, phone numbers, mailing addresses, voice mail).

525 N Tryon Suite 1600 Charlotte, NC 28202 is our local address. Ron Brinson, Sr. Account Executive and our SPC. Contact information: [email protected]; 704-975-2810. Our corporate office is in Phoenix, AZ.

Indicate briefly why you consider your firm to be the best to perform the required services.

INT is proud of it’s culture and business model. We are built around supporting enterprise type clients and are very comfortable in this space. Our employees are industry leaders and from a diversity perspective we are Veteran owned. INT is small enough to be agile and flexible but large enough to deliver on a national scale or a local scale.

Describe in detail your company’s approach and process to obtaining staff to meet client requirements, including, but not limited to the following:

As INT specializes in INT staff Augmentation, we are fully confident that we have the staff to meet all of your requirements. If an instance arises that we would need to add to our internal staff to support the City of Charlotte, we use the exact recruiting model and background checks as we incorporate for identifying our consultants for our end clients.

· Search process; · Interview process; · Employment screening; and · Background checks

Describe your company’s ability to provide Local Contractors, (i.e. Contractors located within a 100 mile radius of Charlotte, North Carolina).

INT has a local branch in Uptown Charlotte comprised of a team of Senior Account Executives, Senior Technical Recruiters and Consultant Managers that service our clients throughout the Charlotte metro area. This team, with the assistance of our National Recruiting and Executive team work hand in hand to confirm that our clients are always being serviced properly and we are always identifying the top talent. Because one of INT’s largest client has a very large presence in Charlotte,

we have comprised an extensive database of local talent in all skillsets. It is because of this that our Charlotte branch has been our fastest growing region for 3 years straight.

Describe in detail your company’s benefits (i.e. medical, dental, other insurance coverage, holiday pay, sick pay, etc.)

Please see Section M) Attachment #4 - INT Benefit Plan at the end of this proposal

Describe in detail any training provided by the Service Provider to the Contractor(s).

INT invests heavily in our internal employees as well as our Consultant Employees. We frequently assist with advanced degrees and certifications to assist all of our Consultant Employees advance their careers which then assists our clients.

Describe in detail how your company will comply with the Affordable Healthcare Act.

INT Technologies offers health benefits to all employees working 30 hours or more a week. We offer two health plans and they are both ACA compliant. We will not need to change any of our current plans or processes to comply with the Affordable Healthcare Act.

The City requires that security measures be taken – both physical security and network security, in that the City’s information and other documents are made available only to the Service Provider and parties that the City approves. Define and demonstrate any/all security procedures that are in place in relation to the Service Provider’s proposed service(s).

As a Veteran owned company that does business with some of the world's largest financial institutions as well as government agencies, we have to take security very seriously. We adhere to all of our clients security needs and monitor all of our consultants vigorously to confirm they are meeting INT’s and our clients standards.

REQUIRED FORM 10 – REFERENCES RFP #

269-2015-060


REFERENCE 1:

Name of Client: Wells Fargo_________________________ Phone: _704-383-1579 _____ Address: 401 S. Tryon St., Charlotte, NC 28202_ Primary Contact: ____Rob Robinson___ Title: ___Supply Chain Manager___ Phone: _______704-383-1579__ E-mail address: [email protected] Service Dates: ______January 2000 - present______

Job Category(ies) (see Section 3.3.) placed by Service Provider:

Business Analyst, Project Manager, Application Specialist, Testing Specialist, Technical Writer,

Training Specialist, Network Engineer, System Administrator, Database Administrator, Security

Engineer and Technicians.

Assignment scope:

INT is a prime supplier for Wells Fargo and has been since 2000. INT Supports all Lines of Business

and all skill categories in all geographic areas. .

REFERENCE 2:

Name of Client: _Arizona Dept of Economic Security_ Phone: _602-274-5359_______

Address: _____3443 N. Central Avenue, Phoenix AZ 85012__________________

Primary Contact: ___Julie Lawson__ Title: Project Manager________________

Phone: __Ext 1203___ E-mail address: [email protected]___________________

Service Dates: __January 2000 to present





Assignment scope:

INT is a prime supplier for State of Arizona and has been since 2000. INT Supports all Lines of

Business and all skill categories in all geographic areas. .

REFERENCE 3:

Name of Client: _Arizona Supreme Court_ Phone: _602-452-3646________________

Address: ___1501 W. Washington Street, Phoenix, AZ 85007 ______________________

Primary Contact: __Pamela Peet____ Title: ___Project Manager_____________________

Phone: _602-452-3646____ E-mail address: [email protected]______________________

Service Dates: ______January 2000 to present ____________________________________





Assignment scope:


Business and all skill categories in all geographic areas.

REFERENCE 4:

Name of Client: _Arizona Dept. of Transportation__ Phone: _602-712-6321________

Address: _____2739 E. Washington Street, Phoenix AZ _______________________________

Primary Contact: Scott Parkey____ Title: _Project Manager_______________________________

Phone: 602-712-6321____ E-mail address: [email protected]_______________________

Service Dates: ____January 2000 to present ______________________________________





Assignment scope:


Business and all skill categories in all geographic areas.

REFERENCE 5:

Name of Client: __Hennepin County___ Phone __(612) 596-1674___________________

Address: _A-1730 Government Center 300 South Sixth Street Minneapolis, Minnesota 55487___

Primary Contact: Hideki Yamada Title: _Hennepin County Purchasing and Contract Services___

Phone: __612.596.1674__ E-mail address: [email protected]_____

Service Dates: _2013 - Present________________________________________________


Enterprise Vendor Program for all IT categories

REFERENCE 6:

Name of Client: ____State of Minnesota__________

Address: __658 Cedar St., Saint Paul 55155______________________________________________

Primary Contact: __Mark Haselman_________ Title: __Procurement Analyst___________________

Phone: ___(651) 201-3049____________ E-mail address: [email protected]_____

Service Dates: _6/12 - Present________________________________________________________


Analyst, Architecture, Database Development & Admin., Developer / Programmer, E-Commerce,

Mainframe, Middleware Developer, Modeling, Project / Program Management, Quality Assurance,

Security, Server Support & Development, Systems Analyst, Web Development_________________

Assignment scope:

SITE Master Contract Program - The State of Minnesota’s Department of Administration and the

Office of MN.IT Services (MN.IT) have implemented the SITE (Seeking IT Expertise) Program. This

program serves as one of several avenues for State of Minnesota agencies and other local units of

government to contract for professional IT-related consulting and staff augmentation services. The

purpose of this master contract program is to provide a streamlined approach for state agencies and

other governmental units to secure highly-skilled contractors via a fast and intuitive process. At the

same time, this program

REFERENCE 7:

Name of Client: __Bio-Rad___ Phone: __(510) 741-6036______

Address: __875 Alfred Nobel Drive, Hercules, CA 94547_______________________

Primary Contact: __Kim Barrier__ Title: _CIO___________________________

Phone: __(510) 741-6036__ E-mail address: [email protected]_____

Service Dates: __INT Technologies has been supporting Bio-Rad since 7/07___.


INT Technologies has the following IT personnel: Help Desk Personnel, Project Managers, Business

Analysts, Salesforce Developers, Salesforce Administrators, Technical Writers, Business Analysts,

Process Improvement Specialists, Desktop Support, Vendor Management Personnel, etc.

Assignment scope:

INT Technologies has provided a Tier 1 Help Desk for six years. Additionally, INT Technologies has

provided IT personnel to augment the client’s needs.

Attachment #1 CCPA Plan INT would be very pleased to participate in this program.

A. - INT has no issues with the City utilizing its logo on the CCPA website. We would be honored.

B. INT would proudly advertise the CCPA logo and website on our own website C. INT is very interested in partnering with this program. Our goal is to make our presence

known. We thought we would have an open house and invite anyone in the program who would be interested in getting to know us. We could also help in orchestrating this model for all approved suppliers to meet the participants. The participants who are interested could meet with and learn about all of the suppliers in the program. As described in our executive summary we would like to learn about each group so we could create staffing profiles of potential needs. So that when the time is right we are ready. We would then stay in touch based on the participant's projected needs and respond to any and all request for resumes.

4.1.6. Exceptions to the RFP. Exceptions must be submitted in accordance with Section 1.6.13. of this RFP. If exceptions are not identified in your Proposal they may not be considered during Contract negotiation and could result in Proposal being rejected from further consideration. If legal counsel needs to review the Sample City Contract prior to signature, reviews must be completed before your Proposal is submitted. INT is requesting no exceptions to this RFP.

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OVERVIEW OF BENEFITS 2015

401K PS Plan (WF Retirement)

● Eligible to begin contributions following “30” days of service ● Even part-time employees can make contributions. (would only

qualify for discretionary matches from us if they work at least 1000 hours)

● WF Institutional Retirement and Trust manages 435+Billion dollars in plan assets

● Best in Class Funds – While many other 401K providers are required to use Proprietary Funds (up to 75%), Wells Fargo is not. This means more diversity to the available funds.

● ROTH feature allows participants to put away both pre-tax and after-tax dollars. (up to the annual “combined” contribution amount of $18,000)

● Catch-up contributions of an additional $6,000 for age 50 and over (can also be a combination of pre-tax and after-tax up to this max)

● Personal guidance on investing provided by INT’s Financial Advisors

● Hardship withdrawals (Only employee contributions are accessible for hardship withdrawals)

● At termination of employment there is no “specific” timeframe for moving monies, thus allowing past employees to leave their money in the plan until it is convenient for them to move it.

Medical Benefits (Aetna)

Option A: Aetna PPO HSA – after all deductibles are met the coinsurance is – 80/20

● Pre-Tax: Eligible for coverage the 1st of the month following

their start date ● Affordable Care Act (ACA) compliant ● HSA savings account available through PayFlex ● Provides benefits for in-network & out-of-network service

providers (in-network provides the higher level of benefit) ● No charge for preventative care – (Annual physical) ● Lower premium cost ● Nationwide Network

Option B: Aetna – PPO-80/20

● Eligible for coverage the 1st of the month following their start

date ● Affordable Care Act (ACA) compliant ● Provides benefits for in-network & out-of-network service

providers (in-network provides the higher level of benefit) ● Co-pays for office visits ● No high deductible to be met ● Higher premium cost ● Nationwide network

Dental Benefits

● Pre-Tax: INT Technologies offers 2 Dental plans through Delta Dental of AZ.

● Eligible for coverage the 1st day of the month following your hire date.

● 2 levels of maximum annual limits for services (1K & 2K) ● In-network and out-of-network coverage (in-network provides

high level of benefit) ● Normal preventative care Is paid at 100% (regular check ups

and cleaning) ● Nationwide network of providers ● (no orthodontic coverage)

Voluntary Vision Plan VSP– Pre Tax: A separate vision plan that offers coverage for both

In-Network &Out-of-Network benefits. (Information is included in the Enrollment package)

● Pre-tax premiums ● Eligible for coverage the 1st of the month following start date ● Voluntary – (No contribution of premiums from INT) ● In-network and out-of-network coverage ● In-network provides high level of benefit ● Nationwide network of providers

Life Insurance 15k Group plus Voluntary Additional Supplemental Life (UNUM)

● Eligible for coverage the 1st of the month following start date ● No cost to employee for 15K ● In-Network & Out-of-network coverage ● No cost to employee ● After-Tax: premiums are deducted after-tax and coverage is

“portable” (can convert to individual coverage) ● Opportunity to purchase additional coverage for self and

dependents ●

P.O. BOX 26, SEWICKLEY, PA 15143

10 July 2015

To whom it may concern, This letter is to certify that the person named below is a current, upstanding member of the National Veteran Owned Business Association: Christopher Knott—US Marine Corps INT Technologies 6634 E. Baseline Rd. Ste. 104 Mesa, AZ 85206-4429 888.588.4468 [email protected] Membership expiration: March 2016 (yearly automatic renewal) Should you need further verification or if you have any questions please feel free to contact our NaVOBA Assistance Desk by phone at (412) 269-1663 ext. 164 or via email at [email protected]. Thank you and remember to Buy Veteran! Courtney Miller NaVOBA Memberships

INT%20Technologies%20Proposal - · PDF fileexperience as an IT recruiter in Charlotte NC and has past experience working with ... bartending and training to assistant manager and running

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