Insurer Evaluation Survey

SAMBRA Insurer Evaluation 2014Awards Presentation

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Contents

Research Objectives

Research Methodology

Sampling

Summary of Results

Awards

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• Since 2011, SAMBRA has commissioned market research to establish the ‘Best Insurer’ for the motor industry

• To determine the winner, motor body repairers are requested to evaluate insurers on a number of factors

• These scores are then combined into a weighted index on which the Insurers are ranked

Research Objectives

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• The questionnaire, weightings and scoring methodology has remained consistent to that used in the 2013 study

• A link to the online survey was e-mailed to all SAMBRA members• Members were then able to complete the survey online• Data were cleaned and analysed • Scores were calculated based on weights used previously

Research Methodology

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• Membership list provided by SAMBRA• 818 e-mails sent out containing link to survey• 8 reminders were sent out• Field period: 17 February 2015 – 7 April 2015• 319 usable questionnaires were completed

Sampling

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Sampling

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Sampling

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• Note that all the 13 major insurers included in the previous study were included in this round

• In addition, 15% of the sample spontaneously mentioned doing business with Renasa since January 2014, so it was decided to include Renasa in the results

• Remaining “other” mentions have not been included as their incidence of mention was deemed to be too small to be relevant

Summary of Results

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Which insurance companies have you dealt with?

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Image Perceptions of Insurance Companies

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Satisfaction with Business Relationship

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Satisfaction with Business Relationship

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Assessments

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Turnaround Time for Assessments & Authorization Approvals

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Interaction with Insurance Claim Staff

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Days for payment to be received

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Days for payment to be received

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Satisfaction with Rates

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Satisfaction with Rates

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Which Insurer Considered to be All-Round Best?

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Awards for Top 3 Insurance Companies

Awards

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Award for 3rd Place

Awards

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Award for 2nd Place

Awards

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Award for 1st Place

Awards