Instruction Manual for Windows 10 Recovery Image Download ...cpt.pc-dlp.panasonic.co.jp/public/soft_update/d... · This tool supports DVD-R /+R/DVD-R DL (dual layer) /+R DL (dual

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IT Products Business Division AVC networks Company Panasonic Corporation

First edition : Dec 1, 2016

Revised edition : Feb 16, 2017

Instruction Manual

for Windows 10 Recovery Image

Download Service

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Contents

1. Introduction ..................................................................................................... 4

1.1 Windows 10 Recovery Image Download Service ................................................... 4

1.2 Target Models .............................................................................................. 4

1.3 Important Matters and Restrictions .................................................................... 5

1.4 Workflow .................................................................................................... 6

2. Create Windows 10 Installation Media .................................................................... 7

2.1 Step 1: Preparations for Installation ................................................................... 7

2.1.1 Prepare Unused Media .............................................................................. 7

2.1.2 Check free space ..................................................................................... 7

2.2 Step2: Download Tool ................................................................................. 8

2.3 Step 3: Download Recovery Data ...................................................................... 9

2.3.1 Cautions ................................................................................................ 9

2.3.2 Model and Serial Number ......................................................................... 10

2.3.3 Operation ............................................................................................ 11

2.3.4 Abort Download ..................................................................................... 16

2.3.5 Restart Download .................................................................................. 17

2.4 Step 4: Create Recovery Media ...................................................................... 18

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2.4.1 Cautions .............................................................................................. 18

2.4.2 Operation ............................................................................................ 18

2.4.3 Abort Creation....................................................................................... 23

2.4.4 Restart Creation .................................................................................... 23

3. Install Windows 10 .......................................................................................... 24

3.1 Step 5: Backup Data .................................................................................... 24

3.2 Step 6: Create Windows 7 Recovery Media ....................................................... 24

3.3 Step 7: Install Windows 10 ............................................................................ 25

3.3.1 Cautions .............................................................................................. 25

3.3.2 Operation ............................................................................................ 26

4. Appendix ...................................................................................................... 28

4.1 Installation “.NET Framework” ........................................................................ 28

4.2 File Path of Recovery Data ............................................................................ 28

4.3 Download Plural Recovery Data ..................................................................... 29

4.4 Failure of OS re-installation ........................................................................... 30

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1. Introduction

1.1 Windows 10 Recovery Image Download Service

This service allows downloading the recovery data of “Windows 10 Pro” over the network and creates the recovery media (DVD or USB Memory). By using this media, you can install “Windows 10” on the Panasonic’s product which is “Windows 7 Professional” preinstalled model. The version of Windows 10 is the same as “Windows 10 Anniversary Update”. This manual provides the step by step instructions of this service.

1.2 Target Models

The target models for Windows 10 installing are listed below. These are “Windows 7” preinstall model.

Table 1 : Target Models (released Dec 1, 2016)

TOUGHBOOK Series CF-20 [A/B/C/D] (mk1), CF-31 [1/2/3/4] (mk5), CF-MX4E (mk1), CF-SX4E (mk1 Asia model)

TOUGHPAD Series FZ-Y1 [C/D] (mk2)

- eg. please read "CF-31 [1/2/3/4]" as the "CF-311, CF-312, CF-313 and CF-314 series".

Table 2 : Target Models (released Jan 10, 2017)

TOUGHBOOK Series CF-53 [2/3/4/5/7] (mk4), CF-54 [A/B/C] (mk1), CF-54 [D/E/F] (mk2), CF-D1 [N/Q] (mk3)

TOUGHPAD Series FZ-G1 [J/K/L/M/N] (mk3), FZ-G1 [P/Q/R] (mk4), FZ-M1F (mk2)

Table 3 : Target Models (released Feb 16, 2017)

TOUGHPAD Series FZ-Q2 [F/G] (mk1)

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1.3 Important Matters and Restrictions

Important Matters and Restrictions for Windows 10 installing are listed below.

Table 4 : Important Matters

No. Target Models

Target Operation

Compatibility

1 All Models (Use Intel® WiDi machine) Except FZ-M1D

Use Intel® WiDi Intel® WiDi is not supported with Windows 10 Anniversary Update. Please refer the site *1. Before using miracast, please confirm that the miracast adapter supports Windows 10.

*1 http://www.intel.com/content/www/us/en/support/emerging-technologies/000021693.html

Table 5 : Restrictions

No. Target Models

Target Operation

Compatibility

1 CF-20 [A/B/C/D]

Wireless LAN Wireless LAN connection to Wi-Fi router (11gn) sometimes gets disconnected unexpectedly. 1. Go to Advanced of " Intel Dual Band Wireless AC 8260" in

device manager, then change "802.11n channel width for 2.4GHz" setting from "Auto" to "20 MHz Only"

2. Go to BIOS Setup menu, then change "SuperSpeed USB" =>> "Keyboard Base and Port Replicator" to "Disable"

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1.4 Workflow

The following table shows the workflow of this service. Here “Tool” means "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" which is a support tool that is used for download and install when installing Windows 10.

Check cautions described in each section before operation.

Table 6 : Workflow

Step Contents

Create media for installation Windows 10 (Sec.2)

Step 1 (Sec.2.1)

Preparations for installation ･Prepare unused media ･Check free space

Step 2 (Sec.2.2)

Download the “Tool”

Step 3 (Sec.2.3)

Download the recovery data (for installation Windows 10) using the “Tool”

Step 4 (Sec.2.4)

Create the recovery media (for installation Windows 10) using the “Tool”

Install Windows 10 (Sec.3)

Step 5 (Sec.3.1)

Backup data

Step 6 (Sec.3.2)

Create the recovery media (for installation Windows 7) ※Unnecessary in the case of already created

Step 7 (Sec.3.3)

Install Windows 10 using the recovery media

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2. Create Windows 10 Installation Media

2.1 Step 1: Preparations for Installation

2.1.1 Prepare Unused Media

This tool supports DVD-R /+R/DVD-R DL (dual layer) /+R DL (dual layer). Blu-ray isn’t supported. This tool also supports USB memory.

<Restriction of the tool> If the size of the recovery data is more than 26 GB, this tool doesn't support USB memory. In that case, you can use only DVD for creating the recovery media.

Estimated number or capacity of the media is as follows.

Table 7 : Estimated number or capacity of the media

Media type Localized model MUI model

DVD-R, DVD+R Up to 3 discs Up to 4 discs

DVD-R DL (dual layer) DVD+R DL (dual layer)

Up to 2 discs Up to 2 discs

USB Memory ※ 16GB or more is recommended

32GB or more is recommended

Blu-ray Blu-ray isn’t supported.

※Please make sure that all data will be erased 2.1.2 Check free space In advance, check free space of on your computer (free space of the drive Windows System is installed). It needs at least the size of the recovery data which is shown in the screen (Figure 4).

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2.2 Step2: Download Tool "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" is a support tool that is used for downloading the recovery data and creating the recovery media of Windows 10. Install the tool according to the following procedures. The tool requires “.NET Framework 4.5 (or later)” to be installed. For more Information how to install “.NET Framework”, refer to “4.1 Installation “.NET Framework””. The tool can be operable in the following OS.

Windows 10, Windows 8.1, Windows 8, Windows 7

1) Download the program (recvdiscdl_v101l10.exe) and save it to the hard drive or external media (e.g. External hard drive, memory card, rewritable DVD and so on).

2) Double-click the downloaded file. 3) At [User Account Control] screen, click [Yes]. 4) When the license agreement appears, read it carefully, and then click [Yes(Y)]. 5) The [Destination Location] screen appears. Usually you don’t need to change it. The default destination

is [C:\util2\recvdiscdl_v101l10]. Click [OK]. 6) The folder appears when extracting finishes. Close the folder.

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2.3 Step 3: Download Recovery Data

2.3.1 Cautions

The size of the recovery data can be very large. We strongly recommend that you use a flat-rate broadband internet connection when downloading. Note that data transfer rates may apply and associated charges are the customer’s responsibility.

It takes long time to download the recovery data. So we recommend that you shouldn’t do other operation while downloading.

The tool needs an Administrative permission. When the [User Account Control] screen is displayed, operate according to the screen.

Keep the connection to the network. Keep connecting your computer to a power outlet during the operation. Close all other applications, do

not Restart, Shutdown the computer or put it into Stand By or Hibernate mode. The tool requires “.NET Framework 4.5 (or later)” to be installed. For more Information how to install

“.NET Framework”, refer to “4.1 Installation “.NET Framework””.

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2.3.2 Model and Serial Number

In advance, confirm the model number and serial number of the target computer (Panasonic’s product). This information is needed for download. Please check in any of the following methods. ･Warranty card ･Label of computer ･PC Information Viewer

Checking method using [PC Information Viewer] in the following.

1) Start [PC Information Viewer]. 2) Click [Setup]. “Model No.” and “Serial No.” are shown in the screen.

CF-XXXXXXXX XXXXXXXXXX

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2.3.3 Operation

1) Double Click [RecvDiscDl.exe] and start the tool. It is saved at the following folder. c:\util2\recvdiscdl_v101l10

At [User Account Control] screen, click [Yes].

Figure 1

※If “.NET Framework 4.5 (or later)” is not installed on the computer, error screen appears. In this case, install “.NET Framework” according to “4.1 Installation “.NET Framework”” and then start the tool again.

2) “Figure 2” appears. Confirm it and click [Next].

Figure 2

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3) ”Figure 3” appears. If the working computer is a Panasonic product, its model and serial number are automatically displayed. If the working computer and target one for installation are different, input the correct information for the target computer. Confirm it and click [Next].

Figure 3

4) ”Figure 4” appears when model and serial number are correct. Confirm the size of the recovery data

displayed in this screen (#). Click [Next].

Figure 4

#

[ CF-XXXXXXXX ] Windows 10 Pro 64bit English

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※If model and/or serial number are incorrect, “Figure 5” appears. After correcting them, click [Next]. For more information on how to check model or serial number, refer to “2.3.2 Model and Serial Number”.

Figure 5

5) Downloading starts and “Figure 6” appears. If you want to abort download and restart it later, click

[Suspend]. In this case “Figure 9” appears. For more information on how to abort and restart downloading, refer to “2.3.4 Abort Download” and “2.3.5 Restart Download”.

Figure 6


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※If downloading failed, “Figure 7” appears. After confirming the message, click [Exit]. Then “Figure 9” appears. For more information on how to abort and restart downloading, refer to “2.3.4 Abort Download” and “2.3.5 Restart Download”.

Figure 7

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6) “Figure 8” appears when downloading completed. Click [Next], and create the recovery media (refer to “2.4 Step 4: Create Recovery Media”). At this time, if you want to abort creating media and restart it later, click [Cancel]. In this case, the data downloaded will not be erased and “Figure 19” will be displayed. For more information on how to abort and restart creating media, refer to “2.4.3 Abort Creation” or ”2.4.4 Restart Creation”.

Figure 8


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2.3.4 Abort Download

You can abort downloading and restart it later. If [Suspend] is clicked before completion of media creation, “Figure 9” appears. Select [Save] or [Discard] and click [Exit]. For more information on how to restart, refer to “2.3.5 Restart Download”.

※Once download of the recovery data is completed, you can’t download another recovery data as long as you have not completed the media creation process. So if you want to download other recovery data (plural data), create the recovery media or select [Discard] in the “Figure 9”.

Figure 9

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2.3.5 Restart Download

When the tool starts up again after cancellation or failing the download, “Figure 10” appears. Here you can choose the following two options:

New download: Erase the data downloaded before and start to download from the beginning again. Resume download: Abort downloading and restart from the last knows status later.

Select [New download] or [Resume download] and click it.

Figure 10


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2.4 Step 4: Create Recovery Media

2.4.1 Cautions

When the creation of the recovery media has been completed, the recovery data which were saved in the computer will be erased.

Installed applications and configurations set after buying the computer won’t be saved in the recovery media.

Keep connecting your computer to a power outlet while writing media. Close all other applications. Do not Restart, Shutdown the computer or put it into Stand By or Hibernate mode.

Do not cause the computer to vibrate, or remove media while writing media. Store the recovery media created. If you used USB Memory as the recovery media, you will not be able to use it for any other purpose later.

2.4.2 Operation

1) After Confirming “Usage notes”, set DVD or connect USB Memory and Click [Next].

Figure 11

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2) Check the number of discs required and click [Next].

Figure 12

3) In case of DVD media, the following screen is displayed. Select disc type and Click [Next].

Figure 13


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4) In case of DVD media, “Figure 14” appears while writing media. Then replace the media according to the screen (Figure 15). If you want to abort creating media, click [CANCEL]. In this case the recovery data downloaded before will be retained (not be erased). For more information on how to abort and restart, refer to “2.4.3 Abort Creation” and “2.4.4 Restart Creation”.

Figure 14

Figure 15


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※In case of USB memory, “Figure 16” and ” Figure 17” appear. Confirm the message and continue the process.

Figure 16

Figure 17

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5) When the media is created successfully, “Figure 18” appears. Click [Exit] and install Windows 10 using the media. For more information on how to install Windows 10, refer to “3 Install Windows 10”. ※When the creation of the recovery media has been completed, the recovery data which were saved in the computer will be erased.

Figure 18

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2.4.3 Abort Creation

When creating media is aborted, the following screen is displayed. After checking the screen, select [Save] or [Discard] and click [Exit]. For more information on how to restart, refer to “2.4.4 Restart Creation”. Once the downloading is completed, you can’t download another recovery data unless completing the media creation. So if you want to download other recovery data, create the recovery media or select [Discard] at “Figure 19”.

Figure 19

2.4.4 Restart Creation

When the tool starts up after cancellation, the screen “Figure 11” is displayed and you can restart creating the recovery media later. Follow the on-screen, and operate.

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3. Install Windows 10

3.1 Step 5: Backup Data

Take a backup copy of all your necessary data on external media if possible. Application software which were installed before installation, history of e-mail, data which you created, and partition will be erased after installing Windows 10.

Take records of your network configurations and user account credentials. These will be erased after the installation Windows 10.

Installed applications and configurations of software manually installed will not be saved. Preinstalled applications (software) are different between Window 10 and Windows 7.

3.2 Step 6: Create Windows 7 Recovery Media

The recovery media of Windows 10 which is created using this manual doesn’t include the recovery data of Windows 7 anymore. After installing Windows 10 using this recovery media, the recovery data of Windows 7 which exists in the recovery area of Hard Disk will be deleted. So create recovery media of Windows 7 using “(preinstalled) recovery disc creation utility” before installing Windows 10. For more information about the utility, refer to the on-screen manual.

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3.3 Step 7: Install Windows 10

3.3.1 Cautions

Keep connecting your computer to a power outlet while the operation To enable installation Windows 10, change the BIOS setting. Set [UEFI Boot] of the BIOS settings to

[Enabled]. (To reinstall Windows 7 Professional, set [UEFI Boot] to [Disabled] again.) Windows 10 System Type is 64-bit for all models supported in this service.

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3.3.2 Operation

Install Windows 10 according to the following procedures. After completing of Windows 10 installation, confirm the information of update program at the following URL. http://pc-dl.panasonic.co.jp/dl/ <TOUGHPAD Series> To start up the setup utility, turn on the computer, and touch the top left corner of the screen several times

while [Panasonic] boot screen is displayed. The procedure described below is based on the operation of TOUGHBOOK Series. In TOUGHPAD Series,

operate with [TOUCH] operations. <Only for model with TPM> Connect an external keyboard. <In case of DVD Media>

1) Turn off the computer and connect a power outlet. 2) < Only for model without onboard CD/DVD drive >:

Connect the commercially available optical drive to the computer. 3) Turn on the computer, and press [F2] or [Del] while [Panasonic] boot screen is displayed. Then the

Setup Utility will start. If the password is requested, enter the Supervisor Password. 4) Write down all of the contents of the Setup Utility and click [Load Defaults Values] of the [Exit] menu. At

the confirmation message, select [Yes] and press [Enter]. 5) Check [UEFI Boot] setting of the Setup Utility and set [UEFI Boot] to [Enabled] and press [Enter]. 6) <Only for model with onboard CD/DVD drive>

Check [Advanced] setting of the Setup Utility and set [Optical Drive] to [Enabled] and press [Enter]. 7) Set the recovery DVD media (1st) into the CD/DVD drive. 8) Click [Save Values and Reboot] of the [Exit] menu. At the confirmation message, select [Yes] and press

[Enter]. Computer will restart. Press [F2] or [Del] while [Panasonic] boot screen is displayed. Then the Setup Utility will start. If the password is requested, enter the Supervisor Password. Go to [Exit] menu, select the CD/DVD drive in the [Boot Override], and press [Enter]. Computer will restart.

9) Click [Recovery]. 10) At the confirmation message, click [Accept]. 11) Click [Disk 0]. 12) Click [Recovery ALL Partitions.]. 13) Click [Remain Recovery Partition.]. Follow the on-screen instructions. 14) When ending process screen is displayed, remove the Recovery Disc and DVD drive or commercially

available optical drive and then click [Reboot]. Follow the on-screen instructions. 15) On the “Finish Recovery Process.” screen, click [Shutdown].

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16) Then turn on the computer. Follow the on-screen instructions and perform setup of Windows. 17) <Only for model with TPM> Clear TPM according to the following procedure.

A) Right-click at the bottom left corner of the Desktop screen. B) Click [Run], then input [tpm.msc] and click [OK]. C) Click [Clear TPM…] under “Actions” on the right of the “TPM Manager on Local Computer”

screen. D) Click [Restart] of the “Manage the TPM security hardware” screen. The computer will restart. E) When “TPM configuration change was requested to ...” is displayed, press [F12]. F) Click the Desktop tile, and when “TPM is ready” appears, click [Close].

18) <Only for FZ-Q2 [F/G] model> Update TPM firmware from 1.2 to 2.0 according to the following procedures.

A) Download the TPM firmware update tool (TPM20Update.exe) from the following URL.

http://pc-dl.panasonic.co.jp/dl/docs/072866

B) Execute the TPM20update.exe according to the guidance.

< In case of USB Memory >

1) Turn off the computer and connect a power outlet. 2) Connect the USB Memory for recovering the computer. 3) Turn on the computer, and press [F2] or [Del] while [Panasonic] boot screen is displayed. Then the

Setup Utility will start. If the password is requested, enter the Supervisor Password. 4) Write down all of the contents of the Setup Utility and click [Load Defaults Values] of the [Exit] menu. At

the confirmation message, select [Yes] and press [Enter]. 5) Check [UEFI Boot] setting of the Setup Utility and set [UEFI Boot] to [Enabled] and press [Enter]. 6) Click [Save Values and Reboot] of the [Exit] menu. At the confirmation message, select [Yes] and press

[Enter]. Computer will restart. Press [F2] or [Del] while [Panasonic] boot screen is displayed. Then the Setup Utility will start. If the password is requested, enter the Supervisor Password. Go to [Exit] menu, select the USB memory in the [Boot Override], and press [Enter]. Computer will restart.

7) Click [Recovery]. 8) At the confirmation message, click [Accept]. 9) Click [Disk 0]. 10) Click [Recovery ALL Partitions.]. 11) Click [Remain Recovery Partition.]. Follow the on-screen instructions. 12) When ending process screen is displayed, remove the USB memory and then click [Reboot]. Follow the

on-screen instructions. 13) On the “Finish Recovery Process.” screen, click [Shutdown]. 14) Then turn on the computer. Follow the on-screen instructions and perform setup of Windows.

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15) <Only for model with TPM> Clear TPM according to the following procedure. A) Right-click at the bottom left corner of the Desktop screen. B) Click [Run], then input [tpm.msc] and click [OK]. C) Click [Clear TPM…] under “Actions” on the right of the “TPM Manager on Local Computer”

screen. D) Click [Restart] of the “Manage the TPM security hardware” screen. The computer will restart. E) When “TPM configuration change was requested to ...” is displayed, press F12. F) Click the Desktop tile, and when “TPM is ready” appears, click [Close].

16) <Only for FZ-Q2 [F/G] model> Update TPM firmware from 1.2 to 2.0 according to the following procedures.

A) Download the TPM firmware update tool (TPM20Update.exe) from the following URL.

http://pc-dl.panasonic.co.jp/dl/docs/072866

B) Execute the TPM20update.exe according to the guidance.

4. Appendix

4.1 Installation “.NET Framework”

The support tool described in this manual requires “.NET Framework 4.5 (or later)” to be installed. Install it according the following procedures.

1) Download “.NET Framework” from the site of Microsoft. Version of the program, please select the ones of 4.5 or later.

2) Double-click the downloaded file. At [User Account Control] screen, click [Yes]. 3) When the license agreement appears, read it carefully, and then click [Agree]. 4) At [Installation is complete] screen, click [Finish].

4.2 File Path of Recovery Data

Recovery data downloaded is saved in the following folder %PROGRAMDATA%\Panasonic Corporation\Recovery Disc Creation Utility (Recovery Image

Downloading Edition) Part of [%PROGRAMDATA%] is different depending on the configuration of the computer. (Ex: "C:\ProgramData")

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When the creation of the recovery media has been completed, the recovery data which were saved in the computer will be erased.

4.3 Download Plural Recovery Data

Once download of the recovery data is completed, you can’t download another recovery data as long as you have not completed the media creation process. So if you want to download other recovery data (plural data), create the recovery media downloaded before or erase the data. After that, you can download the data of other model.

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4.4 Failure of OS re-installation

When [Wireless LAN] is set to [Disabled] of the Setup Utility, OS re-installation will fail and the following error message will appear.

In this case, set the [Wireless LAN] to [Enabled] according to the following procedures, and then re-install OS again.

1) Turn on the computer, and press [F2] or [Del] while [Panasonic] boot screen is displayed. Then the Setup Utility will start. If the password is requested, enter the Supervisor Password.

2) Click [Wireless Configuration] of the [Advanced] menu and Set [Wireless LAN] to [Enabled]. 3) Click [Save Values and Reboot] of the [Exit] menu. At the confirmation message, select [Yes] and press

[Enter]. Computer will restart.

Instruction Manual for Windows 10 Recovery Image Download ...cpt.pc-dlp.panasonic.co.jp/public/soft_update/d... · This tool supports DVD-R /+R/DVD-R DL (dual layer) /+R DL (dual

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