INSTALLING DIALOGIC VOICE BOARDS

INSTALLING DIALOGIC VOICE BOARDS

Prior to installing the voice board into your compu ter, you should run the Dialogic Configuration Manager (DCM) to setup and determine the proper settings for your vo ice board. This will save you from having to remove an d reinstall the board(s) if it is necessary to make a djustments to the settings. If you are installing a Dialogic D/4PCI Board, you should shutdown the computer and install the board as outlined in the “Installing the Voice Boar d in Your Computer” topic of this manual, before returning to this step of the installation program.

Illustration 1 To start the Dialogic Configuration Manager, click on Start-Programs-Dialogic System Software-Dialogic Configuration Manager – DCM as shown in illustration 1 above. If you are using a Dialogic D/4PCI Voice Board , you can immediately continue with the setup of your voice board by skipping to the steps indicated by Illustration 7, after your voice board has been installed into your computer. There are NO jumpers or switch block settings on this voice board that can or need to be changed, however, located on the edge of the voice board is a small gray dial which should be set to 0 for the first Dialogic D/4PCI Voice Board. If you are installing multiple Dialogic D/4PCI Voice Boards, then this dial should be incremented by 1 for each additional board. (i.e. 0,1,2 for three boards).

Illustration 2 Click on this icon (as shown

to the left) to ADD a Dialogic Device to your system.

OR

Illustration 3 You can click on Action and select Add Device.

Illustration 4 Now you need to select the family and model of Dialogic Voice Board you are installing. First, select the family of board you are installing. For Dialog/4, D/21D, or D/41D select the “D/x1D” family. For Proline/2v, select the Proline family. Next you will

need to select the appropriate model, then click Next to continue setting up your voice board.

Illustration 5 You will be asked to enter a name for this board. Pick a creative name (such as Board 1), then click “Next ”.

Illustration 6

Please note that the pictures shown here are examples. The actual settings for your com- puter may differ slightly.

The selector dialog will allow you to select only available values. If the value you want to select for your board is not listed in the selector dialog, it is due to a conflict with device already installed in your computer. (You must resolve the conflict before you can select the desired value.) Click the mouse on one of the parameters in the upper window, and enter a new value using the selector dialog below. Be sure to make note of these values, as you will need them when setting the jumpers and dip switches on your voice board to match. Note: The detection utility is not 100% accurate. It may not detect some of your already-installed hardware. Just because a certain value is listed does not mean that the value is available When you have finished setting the values for your voice board, click OK. The original window will reappear showing the configuration tree as it stands at this point. You should now close the DCM, shutdown your computer, and install your Dialogic Voice Board wit h the jumpers and dip switches set to match those you selected wh ile adding your Dialogic Voice Board with the DCM. After installin g your voice board, turn your computer back on, open the DCM and continue with

the next step as shown in illustration 7. Illustration 7 You will now configure the Dialogic Telephony Service for automatic startup during each system reboot. Click on the green circle to start the Dialogic service.

Illustration 8 A “countdown” window will appear as shown in illustration 9. The service should typically start within 20 - 30 seconds, but depends upon the configuration and speed of your computer.

Illustration 9 Once the Dialogic service starts, the countdown window appears as shown. Click on the “OK” button and the configuration window should appear as shown below in illustration 10.

Illustration 10 The green circle is gone, and now a red circle reading “stop” shows. Clicking on this circle will cause the Dialogic service to stop. However, there is generally no need to manually stop the Dialogic service. Furthermore, there should be no need for you to run this configuration

program again, unless you reinstall the Dialogic software, or you change the configuration of your Proline/2V board.

HARDWARE PREPARATION

This section is for all Dialogic Voice Boards, EXCEPT Dialogic D/4PCI. If you are using a Dialogic D/4PCI voice board, skip to the “INSTALLING THE VOICE BOARD IN YOUR COMPUTER” section of this manual. Unpack the Dialogic board. Use caution when handling the board as its high degree of electronic integration makes it susceptible to damage by static discharge. The board must be configured prior to installing it into your computer. Because other components in your computer may conflict with the default settings on the Dialogic board, be sure you understand the settings on your current hardware. Multiple Dialogic Voice Boards can be installed in a single system, but only one interrupt and one base memory address need be allocated to service the boards. Each board is mapped to a separate offset within the allocated memory segment, and the interrupt on each board is “daisy-chained” to the next board, such that it is possible to determine which board interrupted and has data ready. The following installation instructions allow you to install one or more boards per system. (Each board contains two phone jacks). CAUTION: Before you start, touch a metal surface other than your computer to discharge static electricity. Static electricity can damage computer components. To prevent static damage, we suggest connecting yourself to ground using a ground strap before touching a circuit board, handle boards only by the edges or metal brackets, and transport boards in an anti-static bag. When installing the board in your PC, make sure that the bracket is securely fastened to the chassis and the chassis is plugged into a grounded 3-prong plug. Improper chassis or bracket grounding can result in harmful or fatal electrical shock as well as component damage.

HINT The Microsoft Windows NT, Windows 2000 and XP environments make it easy to check the configuration of your current hardware. Check the default settings on your board for hardware interrupt level (IRQ) and base memory address segment (Hexadecimal). Setting the Hardware Interrupt Level (JP1) Change the IRQ by moving the jumper on jumper block JP1 (see illustration 2) to another IRQ setting if default IRQ is in use by another device. NOTE: Set every Voice Board in the system to the same IRQ level. Setting the Base Memory Address Segment (JP5 & JP6) The base memory address segment can be changed to 0A000H, 0B000H, or 0C00H if the default address of 0D00H is already in use by another device. Consult illustration 11 (on the next page) for the jumper configuration for each of these addresses. If more than one voice board is to be installed in the same computer the memory offset address switches (SW1:1,2,3) must be set to place each board at a different offset. Consult illustration 11 to determine how to set the memory offset switches. Using Multiple Boards As already noted, multiple voice boards may be installed in a single computer. In order for the shared interrupt to operate properly, all but one board must have jumper JP7 removed. Only the “first” board should have jumper JP7 installed. Connecting to the Outside World

Each Dialogic board has connections for multiple telephone lines. Using a fully configured computer (installing multiple boards) allows for the use of 24 or more different telephone lines. To connect a phone line to the Dialogic board, simply plug the phone line directly into the Dialogic board, using one of the two RJ-14 jacks located on the back of the board. The top RJ-14 jack is the connection for channels 1-2, the bottom RJ-14 jack is the connection for channel 3-4.

Illustration 11

This illustration shows the different Jumper and Switch Block Settings to determine the IRQ (Interrupt Request) and Memory Address Offset for the

Proline2v, Dialog4, D/21h, and D/41h.

This will guide you through the steps required to successfully install a Dialogic Voice Board.

Be sure to set the jumpers and switch block settings on your voice board to match the parameter value as depicted in illustration 6 (D/4PCI Boards

Do Not Have jumpers or switches to change).

Proline/2v Dialog/4 D/4PCI Setting the Hardware Interrupt Level (JP1) Change the IRQ by moving the jumper on jumper block JP1 (see illustration 11) to another IRQ setting if default IRQ is in use by another device.

� NOTE: Set every Voice Board in the system to the same IRQ level. Setting the Base Memory Address Segment (JP5 & JP6) If more than one voice board is to be installed in the same computer the memory offset address switches (SW1:1,2,3) must be set to place each board at a different offset. Consult illustration 11 to determine how to set the memory offset switches. After installing the Voice Board software, you will need to install and test the Voice Board(s) before completing the installation. Note: Due to the many different brands of computers and the many different kinds of hardware and software in those computers, you may encounter hardware/software conflicts. It may be necessary for you to contact your local computer vendor to help you resolve any conflicts. Voice Boards require an Interrupt Request (IRQ) . You’ll most likely have other devices (such as a modem, sound card, mouse, etc.) that also use IRQ’s.

Conflicts, or competition, between these devices may need to be resolved by changing IRQ’s and changing jumpers on the Voice Board(s). The jumpers on each Voice Board have been set for you; however, they may need to be reset, depending on your computer’s configuration. If needed, please refer to the “Dialogic Voice Board Settings” pages in this section. Please record your Voice Board(s) settings for future reference: Interrupt Request (IRQ): ___________ Memory Range:____________, _____________, _________ ____

Check the default settings on your board for hardware interrupt level (IRQ) and base memory address segment (Hexadecimal).

JUMPER & SWITCH SETTINGS

Jumper & Switch Settings for Hardware Configurable Boards

The D/21D, D41D, DIALOG/4, D/21D, D/21H, Proline/2V boards are Hardware Configurable Boards. These Dialogic boards use hardware (jumpers/switches) to configure the IRQ and memory address. They are sometimes known as D/xxD Family boards.

Interrupt Request Level (IRQ)

Set all Hardware Configurable Boards to the same IRQ by placing a jumper clip on Jumper JP1 in the pin position corresponding to the IRQ. (These boards must also be assigned to the same IRQ in the Dialogic Configuration Manager.)

D/21D, D41D, DIALOG/4 IRQ: 2/9 3 4 5 6 7 Pin Position: 1 2 3 4 5 6

D/21H, D/41H, ProLine/2V IRQ: 2/9 3 4 5 -- 7 10 11 12 Pin Position: 1 2 3 4 -- 5 6 7 8

This illustration shows the different Jumper and Switch Block Settings to determine the IRQ (Interrupt Request) and Memory Address Offset for the Proline2v, Dialog4, D/21h, and D/41h.

Illustration 2

BASE MEMORY ADDRESS

Set each Hardware Configurable Board to the unique base memory address that was assigned when you configured the board in Windows 95 or 98 (Configure, Install, and Start Dialogic Boards). The base memory address is selected by placing a jumper clip on jumpers JP5 and JP6 to select the C000 or D000 memory segment, and by setting the switches on switch block SW1 to select the memory offset 0000-E000 as shown in the following table: Dip Switch Block SW1 Memory Jumper JP6 Jumper JP5 Switch S witch Switch Switch Address Clip Clip 1 2 3 4 DE000 Removed Removed ON ON ON OFF DC000 Removed Removed ON ON OFF OFF

DA 000 Removed Removed ON OFF ON OFF D8000 Removed Removed ON OFF OFF OFF D6000 Removed Removed OFF ON ON OFF D4000 Removed Removed OFF ON OFF OFF D2000 Removed Removed OFF OFF ON OFF D0000 Removed Removed OFF OFF OFF OFF CE000 Installed Removed ON ON ON OFF CC000 Installed Removed ON ON OFF OFF CA000 Installed Removed ON OFF ON OFF C8000 Installed Removed ON OFF OFF OFF C6000 Installed Removed OFF ON ON OFF C4000 Installed Removed OFF ON OFF OFF C2000 Installed Removed OFF OFF ON OFF C0000 Installed Removed OFF OFF OFF OFF

� Note : Do not use the A000 or B000 segments. The software does not support them, even though you are able to set the jumpers and switches on these boards to use these segments (as described in the hardware installation card.) If you attempt to use the A000 and B000 segments, you may encounter conflicts, including video distortions.

Jumper JP7

� If installing a single or multiple boards, make sure that ONE and

ONLY ONE Hardware Configurable Board has a jumper clip installed on Jumper JP7.

INSTALLING THE VOICE BOARD IN YOUR COMPUTER

This

illustration shows ISA slots only. PCI slots will look much the same in your computer, except they will be a little shorter and colored white. However, Insertion of the voice

board will be the same. To physically install the voice board into your computer, follow these steps. 1. Prepare a static-safe work area prior to handling the voice board. 2. Switch off the computer, and disconnect the computer’s power cords

from electrical outlets. WARNING: To avoid electric shock, be sure to switch off power to the computer and unplug all power cords before opening the computer case.

3. Remove the computer cover to expose the ISA bus slots as shown in

the picture above.

4. Ground yourself to discharge any static electricity by touching the bare metal portion of your computer case, or Connect an anti-static wrist strap to a bare metal portion of the computer case and slip it on your wrist.

5. If you have not already done so, set the voice board jumpers, then

insert the voice board into an available slot as described on the next page.

6. Select an empty, 8- or 16-bit ISA expansion bus slot, and remove the corresponding retaining screw and metal plate. (See Figure 1 on Next Page)

Figure 1 7. Insert the voice board edge connector into the bus slot and press firmly

until the board is securely seated in the slot. Then, replace and tighten the retaining screw.

8. Repeat steps 5-7 for each voice board you configured using the Board

Configuration Program. Replace the computer cover when finished, and then reconnect the power cords.

9. Restart your computer and continue with “TESTING” your voice board

to make sure that your voice board is operating correctly.