Installation Manual User Guide Reference Manual ...

Installation Manual

User Guide

Reference Manual

Troubleshooting Guide

© S e a k e y A B

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Contents

Installation manual – p. 41. Creating the user account

2. Installing the system

3. System start-up

4. Finishing the setup

5. Configuring system

User Guide – p. 15• Systemmode• Alarms• Warnings• ActivateandDeactivateAlarms• Triggeredalarms• Triggeredwarnings

Reference manual – p. 23 • Text(SMS)commands• Installationtestmode• Rebootaunit• Power-cycleaunit• Winterstorage/Shutdownunit• Activationbuttonflashes

Troubleshooting guide – p. 28 • Communicationrelatedproblems• GPSrelatedproblems• Alarmlooprelatedproblems• Powerrelatedproblems• Messagingandnotificationproblems• Webportalproblems

SMS

WWW

WWW

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Installation Manual 1. Creating the user account

Createyourpersonalwebportalaccountonwww.mycpod.combysendingtheregistrationtextmessage,logginginandcompletingthesetupwizard.

a. Send registration text (SMS) messageSendatext(SMS)messagecontain-ingtheactivationcodeofyourC-podunittotheC-podSystemNumber.TheactivationcodeisprintedonthelabelonyourC-podmainunit.Ithastheformat1703200-XX-XXXXX-XX;allhyphensmustbeincluded,noothercharacterscanbeadded.

C-pod System Number Storethesenumbersinyourphone!

International:

+ 4 673749 4 09 0UnitedStates:

1- 814 -222- 0747

TheC-podServernowsendsareplymessage containing a temporary usernameandpassword.Shouldtheserverrejectyourmessage,doublecheckthatthecodeisidenticaltotheoneonthelabelandtryagain.

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Note:Thepasswordmustcontainatleastseven(7)charactersandone(1)number.Donotchooseapasswordthatistooeasytoguess!

b. Log on & complete wizardUsethetemporarylogindatayoujustreceivedtologontowww.mycpod.com,whereyouareguidedthroughaninstallationwizard.CompletethestepsuntilthewizardtellsyoutoinstalltheC-podinyourboat.Yourpersonalwebportalaccounthasbeencreated.

Installation Manual1. Creating the user account (continued)

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a. Check package contentsIncluded in the box:

– C-podmainunit

– Fastenerforthemainunit

– GPSantenna

– Cellular(GSM)networkantenna

– Magneticintrusionsensor

– Powercable

– Activationbutton

– Hook-and-loopfastenerforthe GPSantenna

– Manual

– WarrantySheet

In addition to this, you may need (not included):

– Screwsorbolts(dependingonmountingsurfaceandlocation); suitabledrillforthescrewsorbolts

– Drillfortheactivationbutton (16–18mm/0.6–0.7inches)

– 1–2Afuse(slow)andsuitablefuseholder

– Cableconnectors/cableshoestoconnectthepowercabletothepowersupply(boatbattery)

Installation Manual2. Installing the system

Thefollowingstepsdescribetheinstallationprocedureintheboat.

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Installation Manual2. Installing the system (continued)

b. Find a suitable onboard location for the C-podTheC-podshouldbeinstalledinawellhiddenanddryplaceonboard.Otherfactorsthatmustbeconsideredarecellular(GSM)networkandGPSsignalreception,accesstoconstantpowersupplyandcablelengthsforthesuppliedequipment.

TheC-podmainunitisdesignedtobemountedverticallywithantennasfac-ingdownwards.Adifferentorientationmayaffectthecellular(GSM)networksignalqualityandmoistureprotection.

Thecellular(GSM)networkantennaisattacheddirectlytotheunitandmustbewellabovethewaterline.Avoidplacesshieldedfromcellular(GSM)net-worksignals,e.g.insidemetalboxes,enclosedincarbonfiberetc.

TheC-podmusthaveaconstantpowersupplytoprotectyourboatevenwhenotherequipmentisturnedoffbythebatteryisolationswitch.Makesurethatthereisanappropriatepowersourcewithintherangeofthepowercable.

c. Mount the equipment & connect the partsAttachthetwist-onfastenerinthedesiredlocationusingtwoscrewsorbolts.SecuretheC-podunitbycenteringtheunit’smountingpointtotheguidingpinonthefastenerandtwistingclockwiseorcounter-clockwiseuntiltheunitislockedinplace.TodetachtheC-podunit,twistinanydirectiontoreleaseitfromthefastener.

LOCK

OPENOPEN

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TheGSM antennascrewsontothecontactmarkedGSMontheC-podunit.

TheGPS antenna has a 3 meter (10feet)cordthatattachestothecontactmarkedGPSontheunit.Theantennamustbeplacedhorizontallywiththeplasticdomefacingup-wards.Findahiddenlocationwithaslittlematerialbetweentheantennaandtheskyaspossible.Avoidloca-tionsthatmightbeshieldedfromGPSsignals,e.g.closetometalboxesorcarbonfiberetc.Theantennaisnotdesignedtobemountedoutside.Theprovidedhook-and-loopfas-tenercanbeusedtoattachtheGPSantenna.

Note:TheGPSantennaismagneticandmaydisturbotherequipment,suchascompasses.

Hint: ForsailingboatsaplacementclosetothecenterlineimprovestheGPSreceptionwhensailingkeeledover.

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Theactivation buttonshouldbedis-creetlylocatedinsidetheareapro-tectedbythemagneticintrusionsen-sor,sothatitcanbereachedwithin45secondsofenteringtheboattodeactivatethealarms.ThebuttonhasaLEDinthecenterwhichmustbevisible.Connectthebuttontothecontactmarked I/O ontheC-pod.

Attachthemagnetic intrusion sensor tothedesireddoororhatch.Whenthedoororhatchisclosedthegapbetweenthemagnet(nocable)andthereedswitch(withcable)mustnotexceed15mmtoavoidfalsealarms.Connect the magnetic intrusion sen-sortothecontactmarked 1 on the C-pod.


max15mm

Note:Ifyouchoosenottoinstallthemagneticintrusionsensor,refertosection5b.

Note: Ifyouhavepurchasedoptionalaccessoriesrefertosection5b.andtheinstructionsontheaccessory’spackaging.

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Note:Fuseandfuseholderarenotincludedinthepackage.

Note: Some optional accessories cannotbeusediftheC-podispow-eredby24VDC.

Hint: Beforeproceeding,itisrecommendedtomeasureandverifythereceivedvoltageonthepowerplugusingavoltmeter!

d. Power supplyTheC-podcanbepoweredby12or24VDC.Itneedsconstantpoweranditisrecommendedtoattachthepowercabledirectlytothebattery.Makesurethepowersupplycannotbeinterruptedbyanybatteryisolationswitch.Itisadvisedtoshortenthepowercabletominimizevoltagelossandgivemoreexactbat-teryvoltagereadings.

Thecablemustbeprotectedbya1–2Afuse(slow)orathermalcircuitbreakermountedasclosetothepowersourceaspossible.Striptheplus(red)andminus(black)wiresonthepowercableandconnectthemtothepowersourceusingsuitablecableconnectors/cableshoes.

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Installation Manual3. System start-up

Connectthepowerplugtothepow-erportmarkedwith ontheC-pod.TheC-podstartsup.Payattentiontotheflashingoftheactivationbutton,whichshowsthestart-upprogress.

• Theactivationbuttonflashesonce every seconduntiltheC-podhasconnectedtothestrongestavail-ablecellular(GSM)network.

• Theactivationbuttonflashesonce every 3 secondsuntilaGPSposi-tionhasbeenreceived.

• Theactivationbuttonflashesonce every 30 seconds in normal operatingmodetoindicatethatthesystemisrunning.Thestart-upsequenceiscompleted.

Foracompletelistofflashpat-ternsandtheirmeaning,refertotheReferencemanual,sectionActivation Button Flashes.

Note:Thestart-upsequencenormallytakessomeminutesormore,astheC-podscansallavailablenetworkoperatorsandreceivesconfigura-tionsettings.

Hint:Beforeleavingtheboatitisrecommendedtodouble-checkthattheinstallationandsystemstart-uphasbeensuccessfulbysendingthetext(SMS)commandstatus or positiontotheC-podSystemNumber.RefertotheReferencemanual,sectionText (SMS) commands.

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Installation Manual4. Finishing the setup

Oncetheinstallationintheboatisdone,logontothewebportalwiththepersonalusernameandthepasswordyouchoseintheinstallationwizard.

a.Verify cellular (GSM) network & GPS positionVerifythattheC-podhasaworkingcommunicationandhasobtainedaGPSposition.Ifthisisunsuccessful,youneedtochecktheinstallationoftheC-podunit.RefertotheTroubleshootingGuide,sectionsCommunication related problemsand/orGPS related problems,orcontactyourretailerortheC-podTechnicalSupportifthisdoesnothelp.

Whentheverificationiscompleted,youareredirectedtoyourpersonalwebportal(non-subscriptionsystems).

b.Billing information (subscription agreements only)Insomecountries,themonthlyservicefeecanbeautomaticallychargedtoyourcreditcard.Enteryourcreditcardinformationandproceedwiththefirstmonthlypaymentthroughoursecure(SSL-encrypted)paymentportal.Pleasenotethatnocreditcarddataisstoredonourservers.

Whenthepaymentiscompleted,youareredirectedtoyourpersonalwebportal.

Note:Incaseyouhaveforgottenyourlogindata,sendthetext(SMS)commandlogintotheC-podSystemNumber.(SeetheReferencemanual,sectionText (SMS) commands.)

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Installation Manual5. Configuring the system

Beforestartingtousethesystemfully,somesettingsneedtobeconfigured.Navigatebyclickingonthemenuitemstotheleft.

a.Action PlanTheAction Plandefineswhattext(SMS)and/ore-mailmessagesaresenttowhichrecipient(s)incaseanalarmorwarningistriggered.Thecellphonenumberyouusedtocreateyouraccountisalreadyinthelist.Otherreceiverscouldbeasecuritycompany,aguardinyourmarinaorarelative.

b.AccessoriesIfyouhavechosennottoinstallthemagneticintrusionsensorandhavein-stallednoothersensor(s)onAlarmloop1,youneedtodisableitonthemenuAlarms,thenclickSend configuration.Activatinganalarmloopwithoutanysensorleadstoaninstantfalsealarm!

Ifyouhavepurchasedextra accessories,theyneedtobeaddedtotheAcces-sorieslist.Refertotheinstructionsontheaccessory’spackaging.

c.Battery Level WarningTheBattery level warningissettoadefaultvaluethatfitsmost12Vsystems.InthemenuWarnings-Batterylevel-Settings,choose12Vor24Vinthedrop-downmenudependingonthesysteminyourboat.Selectthedesiredwarningthreshold.

Note:Somemobilephoneoperatorsmaychargeforreceivedtext(SMS)messages.AlwaysinformpersonsyouaddtotheActionPlan!

Hint:Checktheexternalbatteryvoltageonthewebportalwhentheboat’sbatteryisfullychargedandchooseaslightlylowervalueaswarninglevel.

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d.Communication WarningTheCommunication warningisturnedoffbydefault.ItmonitorstheGPRSdatatraffic,whichrequiresagoodcellular(GSM)networksignalqualitytoworkproperly.Ifthecellular(GSM)networkisstrongatthelocationofyourboat,youcanturniton.Aslongasnowarningmessageissent,thesystemcommunicationisworking.

Ifthecommunicationfailsfour timesinarow(i.e.after4hours)thecom-municationwarningistriggered.ItisautomaticallyresetwhentheGPRSdatacommunicationworksagain.

Installation Manual5. Configuring the system (continued)

Note:Itiscommonthatthestrengthofcellularnetworksvariesduringdayandnight,sothissettingoftenneedstobeevaluatedforawhile.Ifthenetworkistooweak,youmayoccasionallygetcommunicationwarnings.Considerdisablingthewarningifthishappensregularly.RefertotheTroubleshootingGuide,sectionCommunication related problems.

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User Guide

ThispartcoversthemostimportantoperatinginstructionsforyourC-podSecuritySystem.ThewebportalisthemostdetailedandconvenientwaytomanageyourC-podSecuritySystem.Thereisamoredetaileddescriptiononeachmenu.

System ModeTherearetwosystemmodes,whichofferdifferentfeaturesandsystembe-haviors.(Forpre-paidsystemsusingcredits,theActive modehasadailycom-municationcost.ThePassive modeisfreeofcharge.)

Active mode In Active modethesystemisfullyoperational.Alarmscanbeactivated

anddeactivated,warningsareon.Incaseofanalarmorwarningevent,messagesaresenttotherecipientsspecifiedintheActionPlan.ThesystemdataisupdatedautomaticallyandtheGPRSdatatrafficischeckedhourly.

Passive mode In Passive modeallalarmsandwarningsareturnedoffandthereisnoactive

monitoringoftheunitbytheC-podServer.Noalarmsorwarningnotifica-tionsaresent.Thismodeisintendedforlongerperiodsduringwhichyoudonotneedorwishtohavealarmprotectionorreceivenotifications,e.g.duringwinterstorageinaprotectedareaorwhentheC-podisturnedoff.

Status reports Gettingastatus reportfromtheC-podSystemispossibleinbothmodes.

Thismakesitpossibletoe.g.checkthebatteryvoltageduringwinterstor-agewhenthesystemisinPassivemode.

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User Guide

AlarmsTherearethreedifferentalarmtypes(fourdifferentalarms)whichcanbeswitchedonandoffbytheuser.Ifanyalarmistriggered,acorrespondingalarmmessageissenttotherecipient(s)specifiedintheAction Plan.AGPStrackingisstartedautomaticallywhichcontinuesaslongasthealarmisintriggeredstate.Iftriggeredalarmsarenotresetordeactivatedwithin6hoursthenotificationsareresentasareminder.

Geofence TheGeofence alarmusesGPSpositioningandreactsonunauthorized

movementofyourboat.Uponactivation,thecurrentGPSpositionissaved.TheC-podcomparesthesavedpositiontotheactualcurrentpositionseveraltimesaminute.Ifapositionmorethan250m(275yards)awayisdetected,theGeofencealarmtriggers.

Alarm Loops Therearetwoalarmloops,whichworkthesameway.Thechoiceofexternal

sensorsontheloopsdefineswhattheywillreacton.ThemagneticintrusionsensorfromthebasicpackageisusuallyconnectedtoAlarm loop 1.OptionalequipmentcanreplacethemagneticintrusionsensororisconnectedtoAlarm loop 2.Refertotheinstructionsontheaccessory’spackaging.Ifthe(normallyclosed)sensorloopisbroken,thecorrespondinglooptriggersanalarm.Dependingonwhichsensorsareconnectedtotheloopthattrig-gered,someoneenteredtheboat(magneticintrusionsensorandmotiondetector),afirehasstarted(smokedetector)orwaterisgettingintotheboat(waterlevelsensor).Whenusingtwoormoresensors,werecommendseparatingintrusionandenvironmentrelatedsensorstodifferentalarmloops.

Battery Disconnect Ifthevoltagesuddenlydropsfromthenormalvalueofaround12V(or24V)

tozero,theBattery disconnect alarmtriggers.ThishappensifthepowersupplytotheC-podiscut.Inthiscase,thealarmloopsareturnedofftosavetheback-upbatterypowerandtomaximizetheGPStrackingduration.

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WarningsTherearefourorfivedifferentwarnings(dependingonthepaymentmodel).Warningsareresetautomaticallyifthecorrespondingparameterrevertstotheallowedvalue.

Communication Warning TheCommunication warningtriggersiftheGPRSdatatraffictoandfrom

theC-poddoesnotwork.Normallythisisduetoaweakcellular(GSM)net-workwheretheboatislocated,anddoesnotmeanthattheC-podSystemcannotcommunicateatall.Itusestheslowermethodofdatatext(SMS)messagesinstead.

Battery Level Warning & Power Save Warning TheBattery level warningistriggeredifthevoltagedropsbelowtheuser

definedvalue.ThePower save warningistriggeredifthevoltagedropsbelow11.2V.Thetwoalarmloopsareturnedoff,sinceavoltagethislowhasanunstableeffectonmostsensors.Also,theC-podreducesthepowerloadontheboat’sbattery.

Billing/Credit related warnings Dependingonthepaymentmodel,thesewarningsalertyouifthereisa

problemwiththemonthlywithdrawalfromyourcreditcard(forsubscrip-tionC-pods),orifyouraccountisrunninglowoncreditsortheflatrateisabouttoexpire(fornon-subscriptionC-pods).

User Guide

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User Guide

Activate and Deactivate Alarms

Activation Alarmsthatyouwishtousewhenactivatingthealarmsystemhavetobe

enabledonthewebportal.Allenabledalarmsareactivatedinagroup.Alarmsinthestatedisabledarenotactivated.Alarmloopsthathavenosensorsattachedmustbedisabled;otherwiseyougetaninstantalarmuponactivation!

Therearefourwaysofactivatingthealarms.

•Theactivation buttonlocatedinyourboatcanbeusedforactivationjustbeforeleavingtheboat.Pressthebuttonforasecondanditreplieswith4 short flashesasconfirmation.Youhave45secondstoleavethepro-tectedareaofyourboatbeforethealarmsareactive.

•Sendthe text (SMS) command activatetotheC-podSystemNumber.Anycommandsmustbesentfromthemaincellphonenumber;otherwisethesystemcannotrecognizeyou.Text(SMS)commandscanbesentwherev-eryouare.RefertotheReferencemanual,sectionText (SMS) commands.

•Logontothe web portal,gotothemenuAlarmsandclickActivate alarms.Hereyoucanalsomonitortheactivationprogress.

•Usingtheremote control(optionalaccessory),youcanstandoutsideofyourboattoactivatethealarms.

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Activate and Deactivate Alarms (continued)

Deactivation Allenabledandactivealarmsaredeactivatedinagroup.Nottriggered

alarmsaredeactivatedbyanyofthemethods.Triggeredalarmscannotbedeactivatedusingtheactivationbutton.SeesectionTriggered alarms below.

Therearefourwaysofdeactivatingthealarms.

•Theactivation buttonlocatedinyourboatcanbeusedalsofordeactiva-tion.Within45secondsafterenteringtheprotectedareaonboard,pressthebuttonforasecondandthebuttonreplieswithone long flash as confirmation.

•Sendthetext (SMS) command deactivatetotheC-podSystemNumber.Anycommandsmustbesentfromyourmaincellphonenumber;oth-erwisethesystemcannotrecognizeyou.Text(SMS)commandscanbesentwhereveryouare.RefertotheReferencemanual,sectionText (SMS) commands.

•Logontotheweb portal,gotothemenuAlarmsandclickDeactivate alarms.Hereyoualsocanmonitorthedeactivationprogress.

•Usingtheremote control(optionalaccessory),youcanstandoutsideofyourboattodeactivatethealarms

User Guide

1x

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User Guide

Triggered alarmsWhenanalarmistriggered,thesystemrespondsinthefollowingways:

• Alarm notificationsaresenttotherecipientsspecifiedintheAction Plan.

• AGPS trackingstartsinstantly.TheC-podsendsGPSpositionsautomati-callyevery15minutes,aslongasalarmsaretriggeredandaslongastheC-podhaspower.Thesepositionscanbeviewedonthewebportalonthemenu Map.

• Aninstalledsiren(optional)soundsonlywhenanalarmlooptriggers.Duetovariousregulationsandlaws,thealarmsoundsfor3minutes,inintervalsof10secondson,5secondsoff.ItdoesnotsoundonGeofenceandBatterydisconnectalarms;asilenttrackingispreferredinthesecases.

Triggered alarms require immediate user action!Verifywhatisgoingon–getastatusreportandexaminetheresult:

• Geofencealarm–checkiftheboatseemstobemovingorifitmighthavebeenatemporaryfluctuationintheGPSsystem.

• Alarmloop–definedbythesensorsinstalledonthetriggeredloop,deter-minewhatishappeningontheboat.Deactivateandactivatethealarmstoruleoutafalsealarm.

• Batterydisconnectalarm–checkthebatteryvoltagebyrequestingasta-tus.Iftheexternalvoltageisshownas(closeto)zerotheC-podisnotcon-nectedtotheboat’sbatteryanymore.Itisrunningontheinternalbatterywhichlastsforatleast2daysundernormalconditions.

Takethenecessaryaction;callsomeonewhoisclosetotheboat,yoursecu-ritycompanyorgoseeforyourselfwhatisgoingon.

Alarmnotificationsareresentevery6hoursasareminder,forallalarmsandtoallrecipientsaccordingtotheActionPlan.Thisdoesnotmeanthatanewalarmhasbeentriggered–triggered alarms cannot trigger again!

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Turn off/reset triggered alarmsTriggeredalarmsneedtobedeactivatedtostoptheGPStrackingandtheremindernotifications.Triggeredalarmsaredeactivatedthesamewayasnon-triggeredi.e.activealarms,exceptfortheactivationbutton.

• Sendthetext (SMS) command deactivatetotheC-podSystemNumber.Anycommandsmustbesentfromyourmaincellphonenumber;otherwisethesystemcannotrecognizeyou.Text(SMS)commandscanbesentwhereveryouare.RefertotheReferencemanual,sectionText (SMS) commands.

• Logontotheweb portal,gotothemenuAlarmsandclickDeactivate alarms.Hereyoualsocanmonitorthedeactivationprogress.

• Usingthe remote control(optionalaccessory),youcanstandoutsideofyourboattodeactivatethealarms.

! Theactivationbuttonlocatedinyourboatcannotbeusedfordeactivation.Pressingthebuttonwhilealarmsaretriggeredhasnoeffect.Thispreventsapossibleintrudertoturnoffthealarmandtrackingfunctionality.

Re-activate the alarms!Assoonasyouhaveinvestigatedtheproblem,youshouldre-activatethealarmstoensuretheprotectionofyourboat!

User Guide

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User Guide

Triggered warningsAssoonasawarningistriggered,warningnotificationsaresentaccordingtotheActionPlan.Warningsdonottriggeratrackingofthesystem.Triggeredwarningsrequireuseraction.

• Communicationwarning–checkifyoucanobtainastatus.Ifyes,theC-podSystemworksbuttheGPRSdatatrafficdoesnot.Normallythisisduetoaweakcellular(GSM)networkstrengthwheretheboatislocated,anddoesnotmeanthattheC-podSystemcannotcommunicateatall.Itusestheslowermethodofdatatext(SMS)messagesinstead.Ifthiswarningtriggersoften,refertothetroubleshootingguide,sectionCommunication related problems.

• Batterylevelwarning–thebatteryvoltagehasdroppedbelowtheuser-definedvalue.Thebatterymostlikelyneedstobechargedsoon.Ifthevoltageisallowedtodropfurther,thePower save warningwilltrigger.

• Powersavewarning–thebatteryneedstobechargedimmediately.Theboat’sbatteryvoltageisbelow11.2V.Thetwoalarmloopsareturnedoff,sinceavoltagethislowhasanunstableeffectonmostsensors.Also,theC-podreducesthepowerloadontheboat’sbattery.Ifthisoccursoften,refertheTroubleshootingGuide,sectionPower related problems.

• Creditrelatedwarning(s)–checkifsomethingwrongwithyourcreditcardwithdrawal(subscriptionunits),ifyouraccountisrunninglowoncreditsoriftheflatrateisabouttoexpire(forpre-paidunits).

Warningscannotberesetbytheuser.Theyareresetautomaticallyifthecor-respondingparameterrevertstotheallowedvalue.Youcanchoosetodisableawarningifyoudonotwishtobenotifiedaboutit.

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Text (SMS) commandsText(SMS)commandsareaconvenientwayofobtainingcertaindataorperformingcertaintasks.Thecommandsarenotcasesensitive,butmustbespelledcorrectlyandnoothercharacterscanbeincludedinthemessage.

Installation Test ModeTheInstallationtestmodeismainlyintendedfortestingpurposesafterasys-temhasbeeninstalledbyaprofessionalinstaller.

Requirement: The C-pod must be unregistered, i.e. no registration text mes-sage can have been sent. The C-pod connects to the C-pod server and checks if it is registered. Entering the Installation test mode is not possible after the registration text (SMS) message has been sent and the account has been cre-ated.

Perform a basic test-teststhecellular(GSM)networkcommunication,theGPSfunctionalityandtheactivationbutton.

1. Connecttheactivationbuttonandthecellular(GSM)networkantennaandtheGPSantenna.(Optional:connectoneorseveralsensorstoalarmloop1andasiren).

2. ConnecttheC-podtotheexternalpowersupply(12or24V). 3. Payattentiontotheflashingoftheactivationbutton,whichshowsthe

start-up progress: a. TheactivationbuttonflashesonceeveryseconduntiltheC-pod

hasconnectedtothestrongestavailablecellular(GSM)network. b. Theactivationbuttonflashesonceevery3secondsuntilaGPS

positionhasbeenobtained.

Reference manual

Command Short Example ActionPosition P P Systemsendspositionreport

Status S status Systemsendsstatusreport

Relay[on|off] y[on|off] Yon Turnsrelayonoroff

Activate A A Activatesall(enabled)alarms

Deactivate D dEActiVate Deactivatesallalarms

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Reference manual

4. Thebuttonflashesrapidly(2flasheseverysecond),whenthedatahasbeensuccessfullysenttotheserver.

Perform an extended test-testsensorsconnectedtoAlarmloop1andthesiren(optional).Toskiptheextendedtest,proceedtoStep 5.

I. Presstheactivationbuttonfor2secondswhileitisflashingrapidly(2flasheseverysecond).ThisstartstheAlarmloop1andsirentest.Theflashingstops.Note:Thishastobedonewithin5minutesafterStep 4,otherwiseyouneedtorebootthesystemtogetintotheInstallationtestmode,seeRepeat/Exit the Installa-tion Test.

II. WhenanysensoronAlarmloop1istriggered(loopisbroken)theActivationButtonlightsup.Ifasirenisconnectedtoconnector2itsounds(optional).

III. UsethistotesttheAlarmloop1installation.IftheinstallationalsohassensorsonAlarmloop2,pleaseswitchtheUSBconnec-torforthislooptocontact 1 andtestthesensorsasiftheywereinstalledonAlarmloop1.

5. After5minutesthesystemsshutsdownbyitselfandthecommunicationstops.TheInstallationtestmodeiscompleted.

Repeat/Exit the Installation Test Beforeorafterthesystemhasshutdown(seeStep 5),thesystemcanbere-

bootedbypressingthebuttonfor>30 seconds,andthenreleasingitagain.

– Iftheunithasnotbeenregistered,theInstallationTestwillberepeatedfromStep 3.

– Iftheunithasbeenactivatedbysendingtheregistrationtext(SMS)message(refertotheInstallationManual),itwillstartupandruninthenormaloperationmode.

IfyourC-podsystemwasinstalledbyaprofessionalinstalleroraboatbuilder,itislikelythatthesystemhasbeenpoweredupbeforetheregistrationtext(SMS)messagewassent.Inthiscase,theC-podenteredtheInstallationtest

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modeandturneditselfoff.Tostartusingthesystem,itneedstoberebootedaftertheregistrationmessagewassent.

Reboot a unitPerforminganormalrebootoftheunitforcesittogothroughtheinitialstart-upsequence,registeringonacellular(GSM)networkandobtaininganupdatedGPSposition.ItcansolvevariousproblemsthatmightoccurwithyourC-pod.Rebooting a unit only makes sense if the unit already is running, i.e. the activation button is flashing (in any way).

Whileonboard,performthefollowingsteps:

• Pressandholdtheactivationbuttonfor>30seconds(31secondstobesure),thenreleasethebutton.

• TheC-podreboots. • Thestart-upsequenceconsistsofmainlytwosteps: TheC-podsearchesforandconnectstothestrongestcellular

(GSM)networkavailable.Whilesearchingandconnecting,theactivationbuttonflashesonce every second.

TheC-podisobtainingaGPSposition.Whilethisisdone,theacti-vationbuttonflashesonce every 3 seconds.

• OncetheC-podisregisteredonthecellular(GSM)networkandhasobtainedaGPSposition,itisinthenormaloperationmodeandthebuttonflashesonceevery30seconds.

In case the first steptakesaverylongtime(>5minutes),orneverseemstofin-ish,theC-podhasdifficultiesfindingagoodcellular(GSM)network.RefertotheTroubleshootingGuide,sectionCommunication related problems.

In case the second step takesaverylongtime(>10minutes),orneverseemstofinish,theC-podhasdifficultiesfindingagoodGPSposition.RefertotheTroubleshootingGuide,sectionGPS related problems.

Reference manual

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Reference manual

Power-cycle a unitPowercyclingcanhelpaunittostartupifhasbeenwithoutpowerforalongertime,e.g.afterwinterstorage.Power cycling a unit only makes sense if the unit is not running, i.e. the activation button is not flashing at all.

Whileonboard,performthefollowingsteps:

• ConnecttheC-podunittothepowersupplyandlettheinternalbatterychargefor15–30minutes.

• Disconnectthepowercable. • Pressandholdtheactivationbuttonfor15–20seconds,thenrelease

thebuttontoclearthememory. • Reconnectthepowercable. TheC-podstartsup;seeReboot a unitaboveforthedescriptionofthe

start-upsequence.

Discharging the internal batteryIfthepowercycleattemptremainsunsuccessful,disconnecttheunitfromthepowersupplyforthreedays(~72hours).Reconnectthepowerandtheunitstartsup.Ifthisfails,contactyourretailerortheC-podTechnicalSupportforassistance.

Winter storage/Shut down unitIfyouwishtoturnofftheunitduringwinterstorage,firstputthesysteminPassivemodeonthewebportal.GotoSettings – System modeandselectPas-sive mode.Thendisconnectthepowersupply.TheinternalbatterydischargesandtheC-podturnsoff.

Whenyouwishtousethesystemagain,reconnectthepowerandcheckthatthesystemstartsupbyobservingtheflashingoftheactivationbutton.Inrarecasesapowercycleisneeded;refertotheReferencemanual,sectionPower-cyclingaunit.

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Activation button flashesSystem Flashes – these flashes occur independently of user action.

Start-up flashes:Once every second:TheC-podhasjuststarted/rebootedandisconnectingtoacellular(GSM)network.Once every 3 seconds:TheC-podhasjuststarted/rebootedandissearchingforaGPSposition.Once every 30 seconds:TheC-podisinnormaloperationmode.

Error status flashes:Two rapid flashes every 30 seconds:TheC-podhasnoGPSposition.Three rapid flashes every 30 seconds:TheC-podhasnocellular(GSM)net-workconnection.Four rapid flashes every 30 seconds:TheC-podhasnoGPSpositionandnocellular(GSM)networkconnection.

Only for unregistered units:Twice a second:TheunitisinInstallationtestmode.RefertotheReferencemanual,Installation test mode.

Response Flashes – these flashes confirm user actions after pressing the button.

Activate alarms:Pressthebuttonforabout1secondtoactivatethealarms.Thebuttonflashes4 shorttimesasaconfirmation.Deactivate alarms:Pressthebuttonforabout1secondtodeactivatethealarms.Thebuttonflashes1 longtimeasaconfirmation.

Reference manual

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Troubleshooting guide

The troubleshooting guide gives you hints about how a possible fault can be solved. A more detailed troubleshooting guide is available on the web por-tal, under the menu Help.

In case you are not able to solve the problem using the Troubleshooting Guide, please get in touch with your retailer or the C-pod Technical Support. It is very helpful for us if you can tell us what steps and solu-tion attempts you have tried and what the result was.

Communication related problems Symptoms •Communicationwarningtriggers •Alarmsshowstatusunknown (after activation/

deactivation) •Gettingastatusupdatetakesalongtime

(either on the web portal or by SMS) •Gettingastatusupdatefails(eitherontheweb

portal or by SMS) Reasons & Solutions •GPRSdatatrafficistemporarilyunavailableor

thereisatemporaryweaknessinthecellular(GSM)network. ➔ Wait and see if the communication warning turnsbacktothestateOK.Tryrequestingastatus. If this succeeds the basic text (SMS) messagedatatrafficisworking.Ifitdoesnotsucceed, continue the fault search.

•Thecellular(GSM)networkistooweakatthelocation of the boat or there is no coverage. ➔CheckthenetworkstrengthbyholdingaGSM type cell phone next to the C-pod. If your phoneshowsaveryweaknetworkornonet-workatall,considermovingtheC-podifthenetworkseemsstrongersomewhereelseintheboat.Ifthenetworkingeneralisveryweak,abetter antenna might be necessary.

•TheC-podisnotturnedon/hasturnedoff. ➔Checkthatthereisasufficientpowersup-ply. If the unit has turned off due to a longer power outage (longer than 2 days), please see thesectionPowerrelatedproblems.

Note:Whileonboard,youcanrequestastatustext (SMS) message by sending status to the C-pod System Number. In the reply text (SMS) messageyoucanseeiftheGSMandGPRScommunicationworks.

GPS related problems Symptoms •TheGPSpositionandtimeisnotupdated

whenrequestingastatusupdate. •TheGeofencealarmshowsstatus“unknown”

after activation/deactivation. •Apre-programmedtrackingdoesnotstart. Reasons & Solutions •LowGPSsignalquality.

➔Trywaitingforsomehours.TheGPSsatel-lites are moving constantly, so if this occurs just once this can be a reason.

•TheGPSantennaisnotcorrectlymountedormounted in a bad location. ➔SomethingmayobstructtheGPSantennaordisturbtheGPSsignals.Trymovingtheantenna from its current location. If possible, temporarily place the antenna under the free sky,withtheplasticdomefacingupwards.IfthismakestheGPSworkagain,findamoresuitable permanent location. Strictly avoid antennaplacementswithmetalorcarbonfiberbetweentheantennaandthesky.

•TheGPSantennacable,theconnectorortheantenna itself is damaged. ➔Checktheequipmentfordamages.Replaceif necessary.

Note: While still being onboard, you can re-questapositionreporttext(SMS)messagebysending position to the C-pod System Number. If you receive a reply message with an updated timestampandposition,youknowthatthecurrentplacementoftheGPSantennaworks.

Alarm loop related problems Symptoms •Alarmstriggerandnotificationsaresentwith-

out anything being wrong on the boat (false alarms)

•Alarmscannotbeactivated •Alarmloopsshowstatusunknown Reasons & Solutions •ThecorrespondingportontheC-podisempty,

butisconfiguredasenabledonyourwebportal. ➔ Disable the alarm loop on the menu Alarms on the web portal. A port without any at-tached sensor must be disabled!

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•Aportonahubisleftopen. ➔ Install a termination plug (end connector) on the open port. There must be something connected to all ports of the hub!

•Thecabletoasensororahub(optional)isdamaged. ➔Checktheaffectedcables.Replaceifnecessary.

•Somethingiswrongwiththesensor/oneofthesensors on that loop. ➔Makesureallconditionsforthesensorareright.Ensureaworkingmagnetclosetothe sensor part for the magnetic intrusion sensor,coverthemotiondetectorwithadark,thickclothordryoffthewaterlevelsensorcompletely. Activate the alarms and see if a false alarm occurs. If there are several sensors connected to the loop using one or more hubs (optional), replace a suspected sensor with a termination plug and activate the alarms. If the system acts stable with a certain sensor replaced bytheterminationplug,thatsensorlikelyiscausingthefalsealarms.Repeatthisproce-dure for the remaining sensors if necessary.

•Alarmloopisdisabledorextraaccessories(optional) have not been activated. ➔ Enable the alarm loop on the menu Alarms or activate new sensors on the menu Acces-sories (refer to the instructions on the acces-sory’spackaging).

•ThereisacommunicationproblemwiththeC-pod. The C-pod cannot report the current alarm status to the server. ➔RefertosectionCommunication related problems.

Power related problems Symptoms •Recurringpowerrelatedwarnings,i.e.battery

level and power save warning •BatteryDisconnectalarms •Unitdoesnotstartup Reasons & Solutions •Thepowercableistoolongwhichleadstoa

voltage loss. ➔ When using the power cable in its original length, there is a noticeable power drop along

the way. The C-pod shows a lower value than the battery actually has. Shortening the power cable gives a more accurate reading.

•Thereiscorrosionand/ormoistureoncontactsor cable shoes. ➔Makesurethateveryconnectionlooksfineand is protected from moisture and dirt.

•Thebatteryisoldandweakorempty. ➔ Charge the battery or install a new one if necessary.

•Therearemanypowerconsumersonboard. ➔ Some electrical devices draw a considerable current when starting up (i.e. fridges or heat-ers), which leads to a temporary voltage drop that can trigger a warning.

•Ashorepowerconvertercreatesripplecurrents. ➔ Some shore power converters have special charging procedures that can confuse the voltage measuring of the C-pod System. This isalikelycauseifyouonlygetwarningswhenconnected to shore power.

•Thestart-upsequencewasinterrupted. ➔ If the unit suffered from a power loss earlier on, it may have shut down in an improper way. RefertoPower cycling the unit.

Note: the power consumption of the C-pod increases when the internal battery is being charged. Motion detectors, water level sensors, relaysandsmokedetectorsaddtotheoverallpower consumption of the system while the alarm loops are active.

Messaging and notification problems Symptoms •Noreplymessagesfromsystemaftercom-

mands •ErrormessagefromtheC-podSystemNumber •Nonotificationsfromsystem Reasons & Solutions •Sendingatext(SMS)commandtothewrong

number. ➔Usuallytextingawrongnumberwillhaveno result at all. You might get an answer from someone or from another text (SMS) message service.Makesureyouhavetherightnumber.

•Sendingawrong/unknowntext(SMS)com-mand. ➔ Given that you send the message to the

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rightnumberandthecommunicationiswork-ingfine,youwillgetanerrormessageback.RefertoText (SMS) commands.

•Attemptingtosendcommandsusingaphonenot set as main phone number on the web portal. ➔ The C-pod only accepts commands from onenumberperaccount.Makesuretousethephone currently set as Main cell phone number on the web portal. Verify or change this number under Settings - User Info - Contact Information.

•ThereareseveralC-podSystemsregisteredonthe same phone number. ➔ Specify which boat is meant by appending the boat’s name to the text (SMS) command.

•ThealarmnotificationisnotactivatedintheAction Plan.➔GototheActionPlanonthewebportalandcheckthatthesettingsarecorrect.

•Thealarm/warningrecipientnumberiswrongin the Action Plan.➔GototheActionPlanonthewebportalandcheckthatthesettingsarecorrect.Deletethewrongnumberbyun-checkingallboxes.Addanew recipient with the correct number.

Web portal problems Symptoms •Browsererrormessage,pagenotfound •Logonfails •Thewebportalisdisplayedwrongorthemap

viewdoesnotwork Reasons & Solutions •Youenteredthewrongaddress(URL).

➔Checkthatyouareaccessingthecorrectweb address, www.mycpod.com.

•Theusernameand/orthepasswordiswrong. ➔Double-checkthatyouhavethecorrectlogin name and password. If you have forgot-ten your login data, send a text (SMS) message to the C-pod System Number from your main cell phone. The system will send the current login data to you in a reply text (SMS) message.

•Theversionofyourbrowseristooold. ➔Besuretohavethelatestversionofyourwebbrowser.OurpageneedsatleastInternetExplorer7orMozillaFirefox3toworkflaw-

lessly. We do not guarantee that the web portal is fully compatible with Chrome, Safari orOpera.

•Themapdoesnotwork/theJavaplug-inismissing. ➔InstalltherequiredJavaplug-inonyourwebbrowser.Itisrequiredtodisplaythemapandcan be found at www.java.com.


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Notes

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