INSPIRED LEARNING APPRENTICESHIP PROSPECTUS › files › factsheets › TCHC Group... · the rewards and benefits of their talent management programmes. We will match your requirements

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CONTENTSHELPING YOU GROW 5DEVELOP YOUR EXISTING STAFF 6ABOUT TCHC 7APPRENTICESHIPS 8FRAMEWORKS AND STANDARDS 9HEALTH AND SOCIAL CARE Adult Care Worker - Level 2 10 Lead Adult Care Worker - Level 3 11 Care Leadership and Management - Level 5 12BUSINESS SUPPORT Customer Service Practitioner - Level 2 13 Customer Service Specialist - Level 3 14 Business Administration - Level 2 15 Business Administrator - Level 3 16 Business Administration - Level 4 17 Team Leader Supervisor - Level 3 18 Operations/ Departmental Manager - Level 5 19FINANCE Assistant Accountant - Level 3 20 Professional Accounting/ Taxation Technician - Level 4 21DIGITAL AND I.T. Software Development Technician - Level 3 22 Software Developer - Level 4 23 Digital Marketer - Level 3 24 Infrastructure Technician - Level 3 25 Network Engineer - Level 4 26LOGISTICS Supply Chain Warehouse Operative - Level 2 27 Warehouse and Storage - Level 2 28 Warehouse and Storage - Level 3 29RETAIL Retailer - Level 2 30 Retail Team Leader - Level 3 31

HELPING ORGANISATIONS GROW THROUGH EFFECTIVE TALENT MANAGEMENTTCHC is here to help you grow your business through people. We offer end-to-end talent management programmes to help you motivate, develop and retain your star players, ensuring they provide the best service and care to your clients at all times.

We support organisations of all sizes in a range of sectors to achieve their talent management objectives.

of employers said that the training has benefited their business

of learners would recommend an Apprenticeship to a friend or colleague

of employers said that they would recommend TCHC Group to others

95%

86%

89%

Information provided by TCHC Group surveys

of employers said that the training has been of benefit to their staff92%

5

DEVELOP YOUR EXISTING STAFFSupporting team members to grow within your organisation is a great way to fill skills gaps and reward high performing employees.

Higher-level skills are vital to business performance and growth.

Through Apprenticeships you can provide existing staff with the opportunity to obtain, up to degree level, qualifications with minimal business impact and cost.

Speak to us about maximising your talent management activity with Apprenticeships.

“Apprenticeships are a huge return on investment, they are the people

who are going to be looking after our business in the future and making it

sustainable long-term.

”Training and Development Manager, Port of Tilbury

ABOUT TCHCTCHC is an established vocational training provider delivering a broad range of qualification programmes. Our aim is to assist our clients in building a skilled team that will help them meet their growth and talent management objectives successfully.

WHY CHOOSE US?

TCHC is a quality assured OFSTED rated Good training provider.

We provide specialist workplace learning for all levels, supporting local and national clients in understanding their training needs and delivering tailored on-site programmes.

Our aim is to help our clients maximise the rewards and benefits of their talent management programmes. We will match your requirements with a suitable learning programme and provide you with ongoing mentoring and support to ensure the successful completion of your chosen qualification or training course.

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APPRENTICESHIPSApprenticeships are work-based learning programmes designed to help you grow your team and develop talent within your organisation.

WHAT DOES AN APPRENTICESHIP INVOLVE?

• A training programme delivered in the workplace• Completing a nationally recognised qualification from GCSE

equivalent up to degree level• Skills development for your existing team who are moving into a

new role, or new employees who are joining your organisation.

WHAT ARE THE BENEFITS TO YOUR ORGANISATION?

• Develop a motivated and skilled team who can help you meet your organisational objectives

• Attract new talent to your organisation and integrate them into your company culture, whilst gaining a qualification

• Bridge skills gaps within your sector• Skilled employees who recognise the investment you have made in

them• Increased staff retention; by allowing team members to progress

within your organisation you will retain valuable skills and knowledge.

FRAMEWORKSAND STANDARDSApprenticeships are delivered under either the framework or standard model.

WHAT DOES A FRAMEWORK INVOLVE?

• Knowledge based qualification• Competence based qualification• Functional skills• Combined qualification• Employment rights and responsibilities• Personal Learning and thinking skills

WHAT DOES A STANDARD INVOLVE?

• Designed to industry standards• Focuses on knowledge, skills and behaviours• Not qualification driven• Short and concise• End-point assessment and grading• Alignment to professional registration

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LEVEL 3ADULT CARE WORKERThis is a professional qualification specifically designed to develop the skills and knowledge of those working in the health and social care sector.

COURSE DETAILS

Entry requirements: Set by the employer

Course Length: 15 months

Qualification: Level 2 Diploma in Health and Social Care – Adult Care Worker

Functional Skills: Must achieve Functional Skills level 1 English and Maths (if not already attained)

HEALTH AND SOCIAL CARE

Standard LEAD ADULT CARE WORKERBeing a Lead Adult Care Worker will give you responsibility of supervising and guiding other carers. You’ll be working on the frontline ensuring that you and your team deliver the highest quality of support.

COURSE DETAILS

Entry requirements: Set by the employer

Course Length: 18 months

Qualification: Level 3 Diploma in Health and Social Care – Lead Adult Care Worker

Functional Skills: Must achieve Functional Skills level 2 English and Maths (if not already attained)

Standard

1110

LEVEL 2

CARE LEADERSHIP AND MANAGEMENTBy providing leadership, guidance and direction to staff at the frontline of care delivery you are instrumental in improving the health and wellbeing of those receiving care and support. This Level 5 qualification supports and develops those who manage a practice or lead and manage teams. It provides you with the skills and knowledge to effectively improve and efficiently run and lead others in a care establishment.

COURSE DETAILS

Entry requirements: Set by the employer – but should be working in the role of Deputy or Manager or carry responsibilities associated with these roles.

Course Length: Minimum of 15 months

Qualification: Level 5 Higher Apprenticeship in Health and Social Care

Functional Skills: Must achieve Functional Skills level 2 English and Maths (if not already attained)

CUSTOMER SERVICE PRACTITIONERThis Apprenticeship aims to ensure your staff can deliver high quality goods and services to your customers through face to face, telephone, post, email, text or social media/digital interaction. The role of a customer service practitioner may include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

COURSE DETAILS

Entry requirements: Apprentices should have a Level 1 English and Maths qualification. This qualification is suitable for learners aged 16+.

Course Length: 15 months

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

BUSINESS SUPPORT

Standard

1312

LEVEL 5

LEVEL 2

CUSTOMER SERVICE SPECIALISTA customer service specialist is an advocate of customer service and acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They of are often an escalation point for complicated or ongoing customer problems. This role gathers and analyses data and customer information that influences change and improvements in service.

COURSE DETAILS

Entry requirements: Set by employer and ideally individuals will have more advanced inter-personal skills and experience of working with customers in some capacity.

Course Length: 18 months

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

BUSINESS ADMINISTRATIONAdministration is the key to the success of any business. An administrator handles the day-to-day tasks that make your business run smoothly. The Business Administration Apprenticeships ensures that your administrator is efficient, accurate and responsible, all the skills needed in this vital support role.

COURSE DETAILS

Entry requirements: Set by employer, however it may be helpful to have a keen interest in business and administration, a “can do” attitude and have basic numeracy and literacy skills. This qualification is suitable for learners aged 16+.

Course Length: 12 - 15 months

Qualification: Level 2 Diploma in Business Administration

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

1514

LEVEL 3

LEVEL 2

Standard

BUSINESS ADMINISTRATOR A Business Administrator will acquire a wide array of transferable skills and knowledge that will be useful across all sectors. You’ll learn how to develop, implement, maintain and improve administrative services.

COURSE DETAILS

Entry requirements: Set by the employer

Course Length: 18 months

Qualification: Level 3 Diploma in Business Administration

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

Standard

BUSINESS ADMINISTRATIONYou’ll develop all the skills you need to successfully manage your company’s business administration needs during your level 4 Apprenticeship. This will include resolving problems, managing development, supporting sustainability and improving information systems.

COURSE DETAILS

Entry requirements: Set by employer, but you should have experience of working in an administration environment and have some team leading or management responsibility. This qualification is suitable for learners aged 19+.

Course Length: 15 months

Qualification: Level 4 NVQ Diploma in Business and Administration

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

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LEVEL 3LEVEL 4

TEAM LEADER SUPERVISORTeam leaders are the first line of management and usually have operational, project or team management responsibilities. They provide direction, instruction and guidance ensuring achievement of success. A team leaders’ responsibilities vary and depend on the sector, organisation and team in which you work. This Apprenticeship will help to develop and enhance the skills needed to be successful in this role.

COURSE DETAILS

Entry requirements: Set by the employer

Course Length: 18 months

Qualification: Level 3 Diploma in Management

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

OPERATIONS/ DEPARTMENTAL MANAGEROperations managers are key to helping your business or department to achieve their goals and objectives. Working in any sector across a variety of different organisations their key responsibilities will vary but could include, managing projects, leading teams, financial and resource management and managing change.

COURSE DETAILS

Entry requirements: Set by the employer, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

Course Length: 30 months

Qualification: ILM Level 5 in Operations/ Departmental Manager

Functional Skills: Maths and English level 2 if not already attained.

Standard Standard

1918

LEVEL 3

LEVEL 5

LEVEL 4

FINANCE

ASSISTANT ACCOUNTANTAn Assistant Accountant provides support to internal and external customers and works within a practice or alternatively within the finance function of an organisation. Part of this role involves assisting in the day to day financial activities such as data entry to month end management accounts and/or year-end financial statements.

COURSE DETAILS

Entry requirements: Set by employer, but this is likely to include 5 GCSE’s including Maths and English

Course Length: 15 - 18 months

Qualification: Advanced Diploma in Accounting (Level 3) Foundation Certificate in Bookkeeping (Level 2) Assistant Accountant Apprenticeship

Functional Skills: Must achieve Level 2 Maths and English (if not already attained)

PROFESSIONAL ACCOUNTING/TAXATION TECHNICIANProfessional Accounting/Tax Technician will have responsibility for creating, and/or verifying and reviewing, accurate and timely financial information within the organisation in which they are employed or on behalf of another organisation. This will be performed to meet relevant ethical, professional and legal standards, and will utilise the individual’s knowledge of the business systems and processes, as well as standard accounting and tax practices.

COURSE DETAILS

Entry requirements: Set by employer in terms of previous qualifications, training etc. Most candidates will have Level 2 Maths and English (equivalent to GCSE grade C or above), ideally as part of 5 GCSE A-C grades or other comparable qualifications.

Course Length: Minimum of 18 months

Qualification: Professional Diploma in Accounting (Level 4) Professional Accounting Technician Apprenticeship

Functional Skills: Must achieve Level 2 Maths and English (if applicable)

2120

LEVEL 3

StandardStandard

DIGITAL AND I.T.

SOFTWARE DEVELOPMENTTECHNICIAN A Software Development Technician typically works as part of a software development team, to build simple software components (whether web, mobile or desktop applications) to be used by other members of the team as part of larger software development projects. They will interpret simple design requirements for discrete components of the project under supervision. The approach will typically include implementing code, which other team members have developed, to produce the required component. They will also be engaged in testing the functionality of specific components to meet requirements.

COURSE DETAILS

Entry requirements: Set by employer, but this is likely to include 5 GCSEs (especially English, mathematics and a science or technology subject); other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

Course Length: 12 months

Qualification: Module 1: Software Development Context and MethodologiesModule 2: Programming

Functional Skills: Level 2 English and Maths will need to be achieved, if applicable, prior to taking the End-point Assessment

SOFTWARE DEVELOPER The primary role of a software developer is to build and test simple, high-quality code across front end, logic and database layers. A developer will typically be working as part of a larger team, in which they will have responsibility for some of the straightforward elements of the overall project. The developer will need to be able to interpret design documentation and specifications.

COURSE DETAILS

Entry requirements: Set by employer, but this is likely to include A levels; a level 3 apprenticeship or other relevant qualification; relevant experience and/or an aptitude test with a focus on functional maths.

Course Length: 24 months

Qualification: Level 4 Software Developer Apprenticeship BCS Systems Development essentials

Software Languages:• Cloud certified developer apache• Hadoop• C++ PHP Drupal• Oracle SQL Developer• Oracle Java Certified• MCP.net• MTA/MCP programming in HTML5 with JavaScript and CSS3• C#

Functional Skills: Level 2 English and Maths will need to be achieved, if applicable, prior to taking the End-point Assessment

2322

LEVEL 3

LEVEL 4

Standard

Standard

DIGITAL MARKETERThe primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

COURSE DETAILS

Entry requirements: Set by the employer but could include GCSE’s, A Levels or Level 2 Apprenticeship

Course Length: 15 months

Qualification: Level 3 Digital Marketer Apprenticeship

Functional Skills: Must achieve Functional Skills level 2 English and Maths (if not already attained)

Standard

INFRASTRUCTURE TECHNICIANAn Infrastructure Technician provides support to internal and external customers using tools to problem solve and trouble shoot non-routine problems. They set people’s systems up and provide support when needed, rectifying issues to maintain the organisations productivity. This is ideal for staff wishing to enhance their skills and develop within the role.

COURSE DETAILS

Entry requirements: Set by the employer but could include GCSE’s, A Levels or Level 2 Apprenticeship

Course Length: 15 months

Qualification: Level 3 Infrastructure Technician

Functional Skills: Must achieve Functional Skills level 2 English and Maths (if not already attained)

Standard

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LEVEL 3LEVEL 3

NETWORK ENGINEERA Network Engineer primarily designs, installs, maintains and supports organisation’s communication networks. By providing this quality service they ensure the communication networks ensuring maximum performance for users such as staff and clients. This Apprenticeship will ensure your staff have the latest knowledge and are at the forefront of the newest technology.

COURSE DETAILS

Entry requirements: Set by the employer but recommend A Levels or Level 3 Apprenticeship

Course Length: 18 – 24 months

Qualification: Level 4 Network Engineer, COMPTIA Network +, BCS

Functional Skills: Must achieve Functional Skills level 2 English and Maths (if not already attained)

Standard

SUPPLY CHAIN WAREHOUSE OPERATIVELogistics in the UK is big business and there are an increasing number of opportunities in the sector. This qualification is ideal for those wanting to get into or progress within the sector, as it offers rigorous training and development designed to industry standards.

COURSE DETAILS

Entry requirements: Set by the employer, however it is recommended that learners have a minimum of level 2 in English or equivalent. This qualification is suitable for learners aged 16+.

Course Length: 15 months

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

LOGISTICS

Standard

2726

LEVEL 4

LEVEL 2

LEVEL 3

WAREHOUSE AND STORAGEIt has been designed to provide all-round warehousing core knowledge and skills within the retail and commercial sector. It will ensure that the apprentice will be competent within their role and will have a clear understanding of health, safety and security at work.

COURSE DETAILS

Entry requirements: Set by employer but may be helpful to have achieved a level 1 qualification. Suitable for those aged 16+.

Course Length: Minimum of 12 months

QualificationNCFE Level 2 Certificate in Warehousing and StorageNCFE Level 2 Award Employee Rights and Responsibilities in the Logistics Industry

Functional Skills: Must achieve Level 1 Maths and English

WAREHOUSE AND STORAGEThis qualification is ideal for individuals working in warehousing and storage who would like to develop the skills and knowledge necessary to operate within a supervisory role. The qualification combines competency and knowledge components, so that those completing the qualification will have developed the required attributes to be a supervisor or team leader and support career goals.

COURSE DETAILS

Entry requirements: Set by the employer, however it is recommended that learners have a minimum of level 2 in English or equivalent. This qualification is suitable for learners aged 16+.

Course Length: 13 months

Functional Skills: Must achieve Functional Skills level 2 English, Maths and ICT (if not already attained)

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LEVEL 2

LEVEL 3RETAILERThe main purpose of a retailer is to assist customers when they purchase products and services. This requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments. This level 2 Apprenticeship helps to develop the skills that retailers need such as how to motivate someone to purchase, completing sales and understanding customers. This apprenticeship is designed for all areas of retail such as supermarkets, fashion boutiques, department stores, and more specialist areas such as garden centres and funeral directors.

COURSE DETAILS

Entry requirements: There are no prerequisites for this qualifica-tion, however it may be helpful to already have achieved a level 1 qualification. This Apprenticeship is suitable for learners aged 16+.

Course Length: 15 months

Qualification: Level 2 Certificate in Retail

Functional Skills: Maths and English level 1 if not already attained.

RETAIL

Standard

LEVEL 2

RETAIL TEAM LEADERThe Retail Team Leader qualification enhances your business by developing your staff to have the skills, knowledge and behaviours needed to support your managers to lead and build strong teams. It will help them to deliver exceptional customer service and be customer focussed. It will ensure that they have the skills to deputise for managers.

COURSE DETAILS

Entry requirements: Set by the employer, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

Course Length: 18 months

Qualification: Level 3 Certificate in Retail

Functional Skills: Maths and English level 2 if not already attained.

Standard

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For moreInformation

Visit us:www.tchc.net

Email us:[email protected]

Call us:01923 698 430

Some Information in this booklet has been provided by the National Apprenticeship Service.

For more information please visit greatbusiness.gov.uk/apprenticeships

A T TATT is part of the TCHC Group of companies

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