INPATIENT INFORMATION PATIENT VISITING HOURS 11:00am - 1:30pm 3:00pm - 8:00pm Burns Unit 2:00pm - 8:00pm Intensive Care Unit Midday - 8:00pm GENERAL ENQUIRIES 9767 5000 Admissions Department - 9767 6855 Ambulatory Care Appointment Centre - 9767 5333 Patient Enquiries - 9767 6000 Patient Representative - 9767 7488 Private Patient Liaison Officer - 9767 5654 Interpreter Service - 9828 6088 This hospital has been accredited continuously since 1978 by The Australian Council on Healthcare Standards A facility of Sydney Local Health District funded by the New South Wales Ministry of Health www.slhd.nsw.gov.au/concord Hospital Road, Concord NSW 2139
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Inpatient Information Booklet - Sydney Local Health District · Concord Repatriation General Hospital is a teaching hospital of the Universities of Sydney, Western Sydney, Newcastle,
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Transcript
INPATIENT
INFORMATION
PATIENT VIsITINg HOuRs
11:00am - 1:30pm 3:00pm - 8:00pm
Burns unit 2:00pm - 8:00pm Intensive Care unit Midday - 8:00pm
gENERAl ENquIRIEs 9767 5000
Admissions Department - 9767 6855Ambulatory Care Appointment Centre - 9767 5333Patient Enquiries - 9767 6000Patient Representative - 9767 7488Private Patient liaison Officer - 9767 5654Interpreter service - 9828 6088
This hospital has been accredited continuously since 1978 by The Australian Council on Healthcare Standards
A facility of Sydney Local Health District funded by the New South Wales Ministry of Health
www.slhd.nsw.gov.au/concord
Hospital Road, Concord NSW 2139
CONTENTs Page
Welcome to Hospital .................................................................................... 1Mission statement ....................................................................................... 1standard of service ...................................................................................... 1About us .................................................................................................... 2Concord as a university Teaching Hospital ..................................................... 2Concord Centre for Mental Health .................................................................. 3Accessing the Hospital ................................................................................. 4• HospitalWebsite ................................................................................ 3• SecurityServices ................................................................................ 3• WhenYouArrive ................................................................................. 5• WhattoBring .................................................................................... 5• Medications ....................................................................................... 5• GettingReadytogoHome ................................................................... 6• DischargeLounge ............................................................................... 6• VisitingHours .................................................................................... 11• Pre-AdmissionClinic ........................................................................... 12• Consent ............................................................................................ 12• Pre-AdmissionforCountryPatients ........................................................ 12• WardAccommodation .......................................................................... 13• InabilitytoAdmit .............................................................................. 18• DisabilityAccessandServices .............................................................. 19
Welcome to Concord Repatriation General Hospital. We will do our best to make your time with us as pleasant as possible. This brochure is intended to answer a number of questions you may have about the hospital and the services we provide. There are also many people who are happy to answer any questions you have and give you directions around the hospital. Our aim is to provide you with best service possible. If you have suggestions about how we might improve the hospital or the services we provide, please tell us. You can do this directly with staff of the hospital, a letter, email, interview with the Patient Representative, or a note in the hospital suggestion box.
We trust your expectations of Concord Hospital will be met and I wish you well.
Moving around the grounds safely WhilstyouareanInpatientyouneedtoadvisetheNursingUnitManagerorNurseInChargewhenyouleave/returntotheward.Ifnot,youmaybereportedas‘missing’andsecuritywillconductasearchofthehospital.TheNSWPolicemayalsobeadvised.
Vehicle and car security Allroadswithinthegroundshavea10Kspeedlimit.
How to get to Concord Hospital ConcordHospitalislocatedonHospitalRoad,Concordandiswellservicedbypublictransport.
By Bus TwobusroutesprovideeasyaccesstoConcordHospitalfromStrathfieldStationatEvertonRd,StandD–NorthSide.
458RydetoBurwoodviaRhodes,ConcordHospital,ConcordWest,NorthStrathfieldandStrathfieldStation.This bus stop is near Gate 3 on Hospital Rd. (Wheelchairbus)
M41(Redbus)HurstvilletoMacquariePark.
459MacquarieUniversitytoStrathfieldviaConcord.This bus stop is on Concord Rd a short walk from the Hospital. (Wheelchairbus)
By Train FromtheCity,trainsruntoRhodesviatheNorthernLine.ConcordHospitalisapproximately1kmwalkfromRhodesTrainStation.
Note: Rhodes station has lifts for disabled passengers and there is a taxi tank available if bus transport from Rhodes to Concord Hospital is not appropriate.
By Car TheHospitalislocatedonHospitalRdwhichisoffConcordRd.
Cars/Taxis can drop off disabled passengers at the: n MainEntrancefortheMultiBuildingandMedicalCentre(viaGate1HospitalRd).
n DischargeLoungeandaccesstowards10-19(viaGate2HospitalRd).
n AgedCareandRehabilitationBuilding12(enterdrivewaybetweenGate2and3).
n ConcordCentreforMentalHealth(viaGate3HospitalRoadandfollowtheroadtotheAdmissionscentre).
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n DrugHealth,EyeClinicandPhysiotherapy(viaGate4NullawarraAve).
n DisabledParkingbaysareavailableacrossthecampusandinthehospitalcarpark.
shuttle service ThereisaShuttleServicethatoperatesonaloopthroughoutthehospitaltoassistpeoplewithreducedmobility.TheserviceisavailableMonday–Fridaybetweenthehoursof 9am–1pm.TheShuttleServiceprovidestransfersfromtheHospitalcarparktotheHospitalCampus.
Pleaseensurethatyourarrangementsforcollectionand/ortransporthomeareorganisedbeforeyoucomeintohospital.You must leave the ward before 10am on the day of your discharge.
Thisisveryimportantfortworeasons:-
a) ThehospitalEmergencyDepartmentisnotdesignedforlongtermcareofsickpatients.Thesepatientsmustbetransferredtothemostappropriatewardfortreatmentasquicklyaspossible.
b) Wewanttoensurethatpatientsrequiringanoperationhaveabedavailabletothemsothattheirsurgeryisnotdelayed.
Discharge lounge
AsyouarerequiredtovacateyourBED before 10.00am.Pleasepre-arrangeforsomeonetoaccompanyyouhomeontheday.Ifyouareunabletobecollectedfromthewardbefore10.00amitwillbenecessarytotransferyoutoacomfortableDischargeLoungeonthelowergroundfloor(locatedatGate2,offHospitalRoad)towaitforyourtransporttoarrive.
Do you have Private Health Cover? Asapatientofthishospitalyouareassuredoftheexcellentclinicalservicesandtechnicalsupportprovidedbyamajorteachinghospital.
Your choice of specialist–EnjoypeaceofmindknowingthatyouhavedirectaccesstoyourownSpecialist.
Preferential access to single rooms–Youmayrequestasingleroomandyouwillbegivenpreferentialaccesstosinglerooms.Pleasenotethatsingleroomswillbeallocatedtopatientsbasedonclinicalneedandtheyarelimited.Ifapatient’sconditionwarrantsasingleroom,youwillberequiredtovacateyoursingleroomtoassistwiththisclinicalneed.ForenquiriesrelatingtosingleroomcostspleasecontactourPrivatePatientOfficer on97675654oremail:[email protected].
No out of pocket expenses–Ifyouuseyourprivatehealthinsurancehospitalcover,weguaranteeyouwillhavenooutofpocketexpensesforaccommodation, laboratory, diagnostic, physiotherapyorotherAlliedHealthservicesatConcordHospital.Ourguaranteeincludesbloodtests,x-raysandscans.(Chargesmayapplytosomeprostheses).Ourguaranteeexcludesyourprivatespecialistand/orAnaestheticfees.
Your private specialist and/or Anaesthetist will bill you directly from their practice. A significant proportion of these accounts can be claimed from Medicare and your health insurance fund, however, there may be a gap payment required.
Enquiries should be directed to the Private Patient Officer on 9767 5654 between 9.00am – 3.00pm [Monday to Friday, excluding public holidays] or via email: [email protected]
Billing for Anaesthesia services
INFORMATION FOR PRIVATE PATIENTs ADMITTED FOR suRgERY AT CONCORD RgH
Reciprocal Health Care Agreements AustraliahasReciprocalHealthCareAgreementswithNewZealand,Ireland,theUnitedKingdom,theNetherlands,Sweden,Finland,Norway,Italy,MaltaandBelgium.Visitorsfromthesecountriesareentitledtopublichospitalcare(aspublicpatients).Passportproofoforiginisrequiredif their condition or injury requires treatment before their departure from Australia.
Exception:VisitorsfromItalyandMaltaarecoveredforaperiodofsixmonthsonly. TheAgreementsdonotcovertreatmentasaprivatepatientinapublicorprivatehospital.People visiting Australia for the purpose of receiving health treatment are not covered under the Agreements.
Youshouldonlyneedtobringsufficientcashforpersonalitemssuchasnewspapersorcafeteriapurchases(unlessyouarerequiredtopayaccommodationfees).Youarestronglyadvisednottobringvaluablesorlargesumsofmoneyintothehospital.No responsibility will be accepted by the hospital for loss or damage to personal items retained by the patient.Personalitemsinclude:yourproperty,dentures,jewellery,equipment(walkingsticks,hearingaids,glasses)etc.Ifnecessary,valuablesandmoneycanbehandedtotheNursingManagerforsafekeepingwiththeCashier.ReceiptswillbeissuedformoneyorvaluablesdepositedatCashier,andcashandvaluablescanbecollectedattheCashier’sOfficeuponpresentationofyouroriginalreceipt.TheCashier’sOfficeisopenMonday–Friday,7:30am–5:00pm(excludingPublicHolidays)forthereturnofthevaluables.Pleasenote:Allelectricalequipmentbroughtintothehospitalmustbecheckedbyanelectricianatthehospitalpriortouse.
Thevisiting hours of most wards are 11:00am – 1:30pm and 3:00pm – 8:00pm.
Insomecriticalcareareas(forexample,Burns,CoronaryCareandIntensiveCareUnits)childrenlessthan12yearsofagewillonlybepermittedtovisitatthediscretionoftheNursingUnitManagerorNurseInCharge.Toavoiddisturbancetootherpatients,visitorsshouldberestrictedtoTWO PER PATIENTatanyonetime.
Inordertoprovideasmoothservice,allpatientsscheduledforsurgeryshouldattendthehospitalforabookinginterviewand/orPre-AdmissionClinic(PAC)assessmentPRIOR to theirdateofadmission.
n Requiredtoremainoncampusforvariousreasons(eg.dressingeducationorDialysistreatment.)
n LiveoutsideoftheSydneymetropolitanareaandwhoarerequiredtobeadmittedto thehospitalby0700hoursthenextday.
n LiveoutsideoftheSydneymetropolitanareaandwhoarerequiredtoattendDoctorsappointmentswithinConcordHospitalcampus.
n Carersofcriticallyillpatients,wholiveoutsideoftheSydneymetropolitanareaandwho arerequiredtobefrequentlyavailabletosupportthepatientmayaccessaccommodation
n CaféontheGreen(cafeteria)isopen7daysaweekfrom6.30amto7.00pm.Hotfood–Breakfast6.30to9am,Lunch11amto2pmandDinner4pmto7pm.Snackbarfrom9.30amto2.30pm(Monday-Friday).Servinghotmeals,hamburgers,hotandcoldsnacks,sandwiches,rollsandwraps,sushi,colddrinks,coffeeandtea,cakes.
n Medico’sCoffeeShopisopenMondaytoFridayfrom7.00amto3.45pm–servingcaféstylemealsforbreakfastandlunch,madetoordersandwichesandfoccacia,cakesandslices,coffee,teas,colddrinks.Note:Kitchenandsandwichbarcloseat2.00pm.
n CoffeeCart–MadetoorderCoffeetogo,tea,colddrinks,aselectionofmuffins,pastriesandbiscuits–locatedinthemainfoyernexttotheFlorist–openMondaytoFriday7amto3.00pm.
n JuiceBar–Madetoorderfreshjuicesandsmoothies,aselectionofsandwiches,wraps,saladsandquiches,colddrinks–locatedinlowergroundfloorwalkway,nexttotheconferencerooms–MondaytoFriday7.30amto2.30pm.
n TheBakery–Bakingfresh–aselectionofbreadrolls,scones,danishpastries,croissant,gourmetminipizza,savourypies–locatedonthelowergroundfloorwalkwaynexttotheJuiceBar.MondaytoFriday7.30am–2.30pm.
What is Advance Care Planning? AdvanceCarePlanning(ACP)istheprocessofthinkingaboutandcommunicatingwithpeopleclosetoyouabouthowyouwouldliketobetreatedinthefutureifyoucannotspeakforyourselfatthetime.Thismayhappenifyouhadaprogressiveconditionlikedementiaorbecametooilltocommunicate.ACPisrelevantforeveryone,butparticularlyforpeoplewithprogressive,life-limitingconditions.Healthstaffneedtoinvolvebothyouand,whereappropriate,yourcarer(s)indecisionsaboutcareandtreatment.Thisappliestoyourhospitalstay,follow-upplansforcommunityservicesandyourGPontransferofcare.
What are the benefits? n Futuredecisionsbyotherswillbetterreflectyourwishes.
n Ithelpsyouraisesensitiveissuesaboutfuturecarewithyourlovedones.
n Peoplemakingdecisionsforyouwillbeclearaboutwhatyourwisheswouldbe.
n Itreducesthelikelihoodofconfusionorconflictattimeofdifficultdecision-making.
What does ACP involve? n Makingsurethereissomeonewhoisclearlyidentifiedasasubstitutedecisionmakerforyouiftheneedarises.
n HavingopenandfrankdiscussionsaboutyourconditionandprognosiswithyourGPandanyspecialistswhoarecaringforyou.
n Talkingtotheperson(s)whomayultimatelybemakingdecisionsforyouaboutyourvaluesandwishesregardingthetypeofcareandinterventionsyouwouldwantforyourselftowardtheend-of-life.
n Continuingthesediscussionsovertimeasyourwishesmaychangeasyourhealthandlifestylechanges.
n ConsideringdocumentingyourvaluesandwishesinawrittenadvancecareplanandmakingsureyougivecopiestoyourGPandtoanyonewhomaybecalledontomakedecisionsonyourbehalfinthefuture.
How can I get further information? n TalktoyourGP.TellthemthereisinformationaimedatGPsontheMyWisheswebsite–www.mywishes.org.au
n Talktootherhealthcarestaffwhomaybeinvolvedinyourongoingcareorfacilitystaffifyou,orapersonyouarecaringfor,isinanursinghomeorhostel.
n ConsulttheMyWisheswebsiteforarangeoffurtherinformationaboutadvancecareplanning.
What if a person can no longer make their own decisions? n Theperson’ssubstitutedecision-maker(s)canconsideranddocumentthevaluesandwishestheybelievethepersonwouldhaveexpressedthemselvesiftheywereableto.
n Havingtheseconsideredanddocumentedwillmakeiteasierifimportantdecisionshavetobemadeabouttheperson’scaretowardtheend-of-life.
For further information go to: www.mywishes.org.au
n Ifyoudodevelopaninfectionbeforeadmission(skin,dental,respiratory,bladderorbowel)seeyourdoctorforareviewastheymayneedtospeaktoyoursurgeon.
n Completeyourhealth history,assomecircumstancesmayrequireadditionalprecautionsorpre-admissionscreening,forexample,historyofMRSAorplannedjointreplacement.Donotworrythisjusthelpsusplanyourcareduringyourstay.
During your stay Handhygieneisimportant:
n Washyourhandsaftergoingtothebathroomandbeforeeating.
n Don’tbeafraidtoaskforhelpofyouneedassistancewithhandhygieneorgoingtothebathroom.
n Our staff are professional and do not mind being politely questioned or reminded about hand hygiene.
n Ifyouhaveanintravenousdrip,itwillhaveacleardressingoverthearea.Donottouchtheareaifthedressingbecomeslooseortheareabecomesredorpainful–tellyournurseandtheywillcheckitforyou.
n Donottouchyourwoundoranyotherdevicessuchasdrip,cathetersordrains.Tellyournursepromptlyifitbecomesloose.
n Youcanexpectyourhospitalenvironmenttobekeptcleanandtidy.Keepingthetablesandlockerunclutteredwillassistthecleaningstafftoaccessallsurfaces.
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What visitors can do to help prevent infections? n Avoidcomingtothehospitaliftheyarefeelingunwell.
n Ifvisitorshavesufferedfromanyformofgastro(vomiting/diarrhoea),theyshouldnotvisitfor48hoursaftersymptomshaveceased.
n Childrenthatareunwellorjustrecoveringfromanillnessshouldnotbeboughttothehospital.
n Visitors are required to use the hand washing sink or alcohol rub/gel to clean their hands when entering and leaving the wards.
n Visitorsshouldnottouchtherelative/friend’swoundsordevices,egdrips.
n Visitorsshouldnotsitonthebedsorusethepatientsbathrooms.Pleaseaskstaffwherethenearestpublictoiletislocated.
n Respectallpoliciesandpractices,suchasvisitinghours,infectioncontrolmeasures,smoke-freezonesandlimitationsontheuseofmobilephonesaroundmedicalequipment.
n Notdamageortakewithoutpermission,anyhealthserviceequipment,storesorproperty
n Notharass,abuse,threatenorputanypersonatriskofphysicalorpsychologicalharm.
n Thereare15HealthPrivacyPrinciplesandstaffmustcomplywithallprinciples.
n Thekeyprinciplesaredescribedinthissection.
n Specialisedservices,includingbutnotlimitedto,cancerservices,palliativecareandmentalhealthmayhaveadditionalordifferentpatientexpectationsorneedstoaddressregardinginformationsharing.
n Personalhealthinformationandcarer’sinformationofHomeandCommunityClients(HACC)isdisclosedforstatutoryreportingtoStateandCommonwealthgovernmentagencies.ThisincludesforexampleMedicaredetails,notifiablediseasesandbirthsanddeaths.
n ToprovidecertaininformationtoStateandCommonwealthgovernmentagenciestocomplywithcertainlaws(e.g.reportingnotifiablediseasesandbirthsanddeaths)orforstatutoryreporting;
n Tocomplywithasubpoena,summonsorsearchwarrantifyourpersonalinformationisrequiredasevidenceincourt.
n Forbilling(Medicare,privatehealthfunds,DepartmentofVeterans’Affairs)orformanaginglegalclaims;
n ForpurposesrelatedtotheoperationoftheNSWHealthservice,forexamplefunding,planningandtoconductsafetyandqualityimprovementinitiatives;
n Inaccordancewiththestatutoryguidelinesissuedunderprivacylaw,forresearchpurposesapprovedbyaSLHDHumanResearchEthicsCommittee;forstaffandstudenttrainingpurposes;orforplanning,financialormanagementpurposes.
n Wherelawfulandpractical,individualscanrequestcertainsectionsoftheirmedicalrecordtobewithheldfromprofessionals/agencies.Ifthisisthecase,speaktoyourtreatinghealthprofessionalorClinicalInformation/MedicalRecordsDepartment;
n Wemayuseyourinformationtocontactyouregardingpatient/clientsatisfactionsurveysthathelpustoevaluateandimproveourservices.
n Tootherhealthservicesandauthorisedpartiestohelppreventaseriousandimminentthreattosomeone’slife,healthorwelfare,suchasinanemergency.
n Itshouldbenotedthatwhenthesafetyofothersisinvolved,legalregulationoverridestheprinciplesofconfidentiality.InsituationswherereportstotheDepartmentofCommunityServicesandNSWPolicearenecessary,theconsentofthepatient/clientisnotrequired.
n Tootherhealthservicesorlawenforcementagencies,suchasthePolice,ifyouprovideuswithinformationrelatingtoaseriouscrime,includingassault,domesticviolence,childabuse,andsoon.
n Topastoralcareworkers,includinghospitalchaplains,providingspiritualandpastoralcare.
n Exchangeinformationthatpromotesachildoryoungperson’ssafety,welfareorwellbeingbetweenprescribedbodies(governmentandnon-governmentagencies),includingthepolice,schoolsandresidentialcareproviders
Contact us Ifyouhavequestionsoracomplaintabouttheprivacyofyourpersonalinformation,pleasecontactyournearestSLHDhospitalorcommunityhealthcentre.
sydney local Health District Facilities BalmainHospital CanterburyHospital CommunityHealthServices ConcordRepatriationGeneralHospital ConcordCentreforMentalHealth KaritaneHospital RoyalPrinceAlfredHospital SydneyDentalHospital ThomasWalkerHospital(Rivendell) TresillianFamilyHealthCare