Innovative Uses for Secure Text Messaging in Healthcare

INNOVATIVE USES FOR SECURE TEXT MESSAGING IN HEALTHCARE

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INTEGRATIONS ARE DRIVING INVESTMENT DECISIONS

When making investment decisions for communications-related technologies for your

hospital, what factors are most important in the decision process? (top three of eleven)

Best meets clinician/organizational needs 82%

Ease of use for end user (e.g. physician/nurse) 80%

Ability to integrate with current systems (e.g. EMR) 75%

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INTEGRATIONS ARE DRIVING MOBILE STRATEGIES

Which of the following technology use cases are driving your selection and deployment

of mobile applications? (top two of nine)

Secure messaging and communication among care team 84%

EMR access/integrations 83%

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INTEGRATIONS ARE ABUNDANT

Electronic Medical Records 73%

Secure Text Messaging 54%

Nurse Call 47%

Patient Monitoring Equipment 36%

Emergency Response 36%

Critical Results Management 31%

Bed Management 31%

Staff Contact Directory 30%

Operator Console 29%

On Call Schedule 26%

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Spok Care

Connect®

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INNOVATIVE INTEGRATIONS

Critical ResultsManagement

Patient Monitoring

Electronic Medical Records

Emergency Response

On Call Scheduling

Staff Contact Directory

Secure Text Messaging

Nurse Call

Operator Console

System Alerts

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SECURE TEXT MESSAGING

• Secure TextingSCENARIO: ED doctor needs to consult with admitting Cardiologist

********

chris

Have a cardiac patient admit. Are you free to consult?

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ELECTRONIC MEDICAL RECORDS

• EMR IntegrationSCENARIO: Critical lab results

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Charge nurse carrying dedicated pager receives any escalations from Spok

CTRM system

Alert appears in the ED on the ED Information System. ED physician is

able to view results and acknowledge.

Radiologist initiates alerting process via Agfa PACS - opens Spok CTRM app for Radiologist to select acuity level.

Spok CTRM transfers closed alert info to Allscripts EMR system

CASE STUDY:MID-SIZE ACADEMIC HOSPITAL IN THE MIDWEST

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PATIENT MONITORING

• Clinical Monitoring SystemSCENARIO: Patient goes into cardiac arrest

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NURSE CALL

SCENARIO: Patient presses a nurse call button

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CASE STUDY: LARGE ACADEMIC HOSPITAL IN THE MID-WEST

On call surgeon for the room receives notification that the room is ready

Surgery tech presses button in surgery room

Spok Messenger connects button press to notification

Prevents surgeons from having to wait for readiness, freeing up time for them and ensuring they can remain mobile

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CASE STUDY:LARGE GOVERNMENT HOSPITAL IN WESTERN AUSTRALIA

On call clinical or operational resource receives notification of delivery or

maintenance/navigation issue

Robot transports food or linens through the hospital

Spok Messenger connects robot action to clinicians and ops

Prevents staff from having to take time to transport linens and food, while ensuring humans can monitor machine activities

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EMERGENCY RESPONSE

• Care CoordinationSCENARIO: Patient having a heart attack in an ambulance

ED 2Patient enroute to hospital

ED 2

Press 1 to accept. Press 2 to decline.

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MEASURING THE IMPACT

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If no response from primary On Call approver, escalates to backup

approver (head of department)

Approving MD On Call receives secure text message to accept/approve

medication

Medication ordered in EMR (Cerner), requiring specific MD approvals

CASE STUDY:LARGE ACADEMIC HOSPITAL IN THE NORTH EAST

EMR system sends email to Spok to activate event notification

Order approved in EMR

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SYSTEM ALERTS

SCENARIO: Server alert generated, on call tech needs to be notified

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CASE STUDY:LARGE ACADEMIC HOSPITAL IN THE SOUTHEAST

Ticket created in ITSM system (Service Now)

On call tech notified via secure text message, acknowledges alert

Third party server monitoring software (NetIQ)

logs an alarm

Web service talks to SpokAPI

Ticket updated with acknowledgement

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CRITICAL RESULTS MANAGEMENT

• Critical Test ResultsSCENARIO: Critical Radiology results

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ED physician listens to recording of Radiologist's findings, and

acknowledges having viewed the result on the Spok CTRM workstation.

Radiological exam is performed -Radiologist speaks results into mic

to initiate the results delivery process.

Result appears in the ED workstation

Time saved in delivering the result, as Radiologist and ED physician do not have to play phone tag to speak and discuss findings

ED physician can view scan in PACS directly from Spok CTRM workstation

CASE STUDY:MID-SIZE REGIONAL MEDICAL CENTER IN THE SOUTHEAST

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STAFF CONTACT DIRECTORY

• Web DirectorySCENARIO: Nurse had a recent change in contact information

SSmith

*********

55512345675559876543

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OPERATOR CONSOLE

• Contact Center SolutionsSCENARIO: Hospital patient goes into cardiac arrest

ALARMS <ALT+M>CODE BLUE – ROOM 405

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CASE STUDY:VIRGINIA COMMONWEALTH UNIVERSITY HEALTH SYSTEMTaking Smart Console out of the call center:• Our visitor desks were experiencing issues with quickly & efficiently looking up patient locations• Personnel were using our clinical systems (IDX & Cerner) to look up the information• New employees were required to attend 4 days of training on these systems before they could be deployed

Our Solution:• A ‘Mini’ version of Smart Console• Much easier for personnel to quickly find patients• Training time reduced from 4+ days to about 20 minutes

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ON CALL CALENDARS

• On Call

********

card

Have a cardiac patient admit. Are you free to consult?

SCENARIO: Doctor needs to consult with on-call Cardiologist

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MEASURING THE IMPACT

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CASE STUDY:VIRGINIA COMMONWEALTH UNIVERSITY HEALTH SYSTEM• We initially wanted to use the existing Spok On-Call Module• Our department lacked the resources to do the daily schedule entries• On-Call Schedules are normally compiled by senior administrative staff in departments• These staff members were very set in their ways of doing things• Also had very strong influence on department leadership• Almost all of them objected strongly to using the Spok On-Call scheduling interface

The Challenge: Get Departmental “Buy-In” while still being able to utilize the power of the Spok Smart Suite

The Solution:An in-house designed On-Call system utilizing Spok APIs

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INTEGRATING WITH THE TECHNOLOGY YOU USE

ONSITE DEVICES

POINT-OF-CARE, PATIENT SAFETY

NURSE CALLACUTE CARE

NURSE CALLASSISTED LIVING

WIRELESS DEVICES & CARRIERS

Rauland-BorgDukaneSimplexGrinnellJeronHill-RomTycoRF TechnologiesWest-CallAustoCoGE SecurityIntego

HomeFreeTel-TronStanley Senior

TechnologiesTekToneHoneywellBuilding AutomationWormaldRF Technologies

PhilipsGESpacelabsMasimoTeleTrackingPremiseHugsSiemensSwisslog

PolycomSpectralinkKirk DectCiscoVoceraAlcatel-LucentAdaptiveAscomNortelAvayaNEC

AppleAndroidCiscoBlackBerryVerizonAT&TSprintSpok

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Spok Care

Connect®

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