Innovative Practices in WDH
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Innovative Practices
in WDH
Tracy Tallant
Service Director –
Human Resources
Martyn Gorton
Director of Investment
Welcome to Yorkshire
Welcome to Wakefield
Wakefield
Welcome to WDH
Why EFQM?
Vision
Milestones
Approach
Multiple strategies.
Golden thread.
Good practice.
No links to outcomes.
Model to focus
importance.
Recognised process
to define a journey
to excellence.
Innovation and Business Strategy
Onward journey towards excellence
Driving Innovation
Strategic Objective Corporate
Programme
Key Action Business Outcome
To be a positive force
of leadership and
influence to develop
the potential of people
People Improve the skills of
our workforce and
those wanting work
Sustainable Workforce:
Increase productivity per full
time equivalent by 10%.
To be a partner of
choice to create
better places to live
Property Build and acquire more
new houses for sale
and shared ownership
Sustainable Assets:
Maintain stock levels and
reduce the proportion of
unsustainable (red) properties
without a firm invest/divest
plan to 0%.
To be a landlord of
choice by putting the
customer first
Place Redefine our
supported living
services to meet future
long term needs
Sustainable Tenancies:
Increase the proportion of
financially and socially
sustainable tenancies to 90%.
To adopt best practice
in good governance
Performance Enhance our digital
capacity
Sustainable Growth:
Reduce operating costs per
property by 10%.
Sustainable Workforce
• Reward and recognition.
• Workforce planning.
• Leadership development.
• Recruitment and retention.
Sustainable Assets
• New home supply.
• Estate regeneration.
• Fit for purpose assets.
• Energy efficiency.
• Modern homes.
Sustainable Tenancies
• Care and health.
• Social enterprise.
Sustainable Growth
• Digital Offer.
• Channel Shift.
• Commercial Offer.
• Customer Insight.
Journey to date towards excellence
Leadership Excellence Framework
Questions
www.wdh.co.uk Follow us on
@wdhupdate /WDHupdate
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