TNT Post Shore, Manolo de la Fuente 11th European Shared Services & Outsourcing Week Innovative Outsourcing Innovative Outsourcing Transforming a Cost Reduction Programme into a Sustainable Business Model Transforming a Cost Reduction Programme into a Sustainable Business Model
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TNT Post Shore, Manolo de la Fuente
11th European Shared Services & Outsourcing Week
Innovative OutsourcingInnovative Outsourcing
Transforming a Cost Reduction Programme into a Sustainable Business ModelTransforming a Cost Reduction Programme into a Sustainable Business Model
Agenda
• The challenge for TNT Post
• The answer
• Our answer
• Video coding
• A new business model
The challenge
Declining mail volume TNT Post in the Netherlands
2001 2002 2003 2004 2005 2006 2007 2008 2009 2011Q1
2010
The answer
The hand of God
Screw it, let’s do it
Hope for a disaster
Confront, don’t discuss
Off shoring Video Coding
Off shoring Video Coding: Results
Flexibility
The possibility toincrease or decrease dataentry capacity by more than
500% within 15 minutes
On time
12-second turn-aroundtime for video-encoded
mail piece
Cost savings
70% cost savingsper year
500 12 70
A new business model: scanning and data entry
Can we help others, with our expertise?
Areas where data entry take place
many flows
many formats
many points of entry
Level of
complexity
single flows
single formats
single points of entry Turn aroundtimeOff line Same day
ClaimsInvoices
Connotes
ArchivesBooks
SurveysX-ray
coding
Real time
Replyservices
Videocoding
Learnings
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