Innovations in Learning for SAP BusinessObjects BI 4.0

[Innovations in Learning for SAP BusinessObjects Business Intelligence (BI) 4.0Megan MittlerBI Suite, Product Management

Real Experience. Real Advantage.

[

2

Learning Points

Real Experience. Real Advantage.

[

3

Why you’re here

Learn about the latest products, even before you get them

Attain faster ramp-up to make learning less of a roadblock to getting started with new products

Get involved in sharing ideas and participating in a learning community

Real Experience. Real Advantage.

[ The reality…

To take advantage of the latest innovations in technology, you need to learn new software a LOT.

This can be stressful, a pain, and something we don’t generally have time for.

4

Real Experience. Real Advantage.

[What’s at stake if you don’t keep up?

5

If you can’t figure out something right away and you don’t have the help you need, you might just never realize the power of the tool you’ve invested in.

Or, you might waste a LOT of time and energy trying to figure it out.

One frustrated user X thousands of other users

= huge impact…everything from your perception of the tool to how effective you feel at your job.

Real Experience. Real Advantage.

[Where did we start?

6

Real Experience. Real Advantage.

[ Focused on the priorities: What do people need?

7

Just show me, give me an

example, and then let me get

on with it.

Just show me, give me an

example, and then let me get

on with it.

I learn from my social networks because I trust

the experience of others.

I learn from my social networks because I trust

the experience of others.

Visual things to help me

remember concepts and

tasks.

Visual things to help me

remember concepts and

tasks.I don’t care to know until I

really need it, then I needed it

yesterday.

I don’t care to know until I

really need it, then I needed it

yesterday.

Learning happens outside of my day job, I

could be anywhere.

Learning happens outside of my day job, I

could be anywhere.

Zzzzz.

Zzzzz.

Real Experience. Real Advantage.

[ Knowledge & Learning Team

8

Let’s do this.

Let’s do this.

Real Experience. Real Advantage.

[ SAP BusinessObjects BI 4.0 Product Education Tutorials

9

Real Experience. Real Advantage.

[ SAP BusinessObjects BI 4.0 Product Education Tutorials BI Suite Tutorials demo

Scope of content is core product functionality (comparable to an online interactive version of the Product Documentation)

Format includes animated video with voice over, interactive step-by-step tutorials, and interactive flash content.

Feedback/Continuous Improvement: rate/review function, Idea Place

10

Real Experience. Real Advantage.

[ SAP BusinessObjects BI 4.0 Product Education Tutorials

You Tube: 550 tutorials converted to videos

Learn anytime, anywhere: Launches on any mobile device

Get connected with other demos, customer stories, related videos

11

Real Experience. Real Advantage.

[ How these help YOU

12

“Try before you Buy” Easy-to-access learning to help you get started Great as reference later on Useful training tool to use with colleagues First line of support when you run into trouble Continuous innovation to meet your learning

needs Gets you involved in a learning community

Real Experience. Real Advantage.

[ Results & Feedback so far (demo)

13

Real Experience. Real Advantage.

[ Dashboard (demo)

14

Real Experience. Real Advantage.

[What customers are saying…

15

Real Experience. Real Advantage.

[ Explorer (demo)

16

Real Experience. Real Advantage.

[What’s in the works going forward…

Update and add to this content as applicable for current and future releases

Focus on “high-value” content based on feedback through Idea Place

Build out more tutorials and videos to support our mobile apps

Follow SCN migration to Jive platform in Q4

17

Real Experience. Real Advantage.

[ ASUG Influence Council: Session 1013, Wed. 10:30am

18

What obstacles do my users

encounter when learning new

products?

What obstacles do my users

encounter when learning new

products?

How can learning and

documentation work together to

help me?

How can learning and

documentation work together to

help me?

How can the products reduce

the need for training?

How can the products reduce

the need for training?

What information do my users need to get up and

running?

What information do my users need to get up and

running?

How do I want to get help? What should it look

like?

How do I want to get help? What should it look

like?

Real Experience. Real Advantage.

[ SAP Education…what’s the difference?

19

Real Experience. Real Advantage.

[

20

Best Practices

Use the tutorials as a first step in your enablement plan – it’s free and easy!

Get familiar with Idea Place to send us feedback directly on your learning needs.

Use You Tube to view content from your mobile device.

If you are on a previous release (3.x), you will still find some of the tutorials helpful as they cover previously existing functionality.

Real Experience. Real Advantage.

[

21

Do’s and Don’ts!

Don’t hit your head against the wall anymore!

The Do’s: Go check out the SCN eLearning Product Tutorials Post your ideas and vote on others using Idea Place Follow us on Twitter @SAP_Learn_BI

Real Experience. Real Advantage.

[

22

[

] Thank you for participating.

SESSION CODE: 1206

Please remember to complete and return your evaluation form following this session.

For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc