1 May 22-24, 2007 Washington Dulles Hilton The Business Transformation Conference David RR Webber Lead Analyst NIH/OD Illumonus Group Session Title: Innovation in Healthcare: Transforming Paper to an eSubmissions SOA Welcom e Welcome to Transformation and Innovation 2007 The Business Transformation Conference
37
Embed
Innovation in Healthcare: Transforming Paper to an eSubmissions SOA
This session will challenges of the U.S. government’s migration from paper-based processes to complete SOA solution integrated across agencies and external partners – a transformation awarded the Best Organization SOA Application by the Federal CIO Council’s Service-Oriented Architectures Community of Practice. Critical to success was the use of open source and open standard technologies. Included in this is rule-based document handling as well as extended rule directed business processes. Converting backend manual review processes to an automated workflow dashboard with knowledge driven document intelligence to assist the staff and researchers. This system is now successfully deployed with ability to handle thousands of application submissions a week, resulting in up to 10 gigabytes of data flows weekly. The lessons learned in managing open source and open technology as well as aligning and leveraging both batch and real-time online tools with desktop applications will be highlighted. Knowing how to exploit the power of XML integration technologies is also crucial. Culture shift for the in-house staff also has to be managed – and the experience of providing help desk support to external partners.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
1 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
David RR WebberLead Analyst NIH/ODIllumonus Group
Session Title:Innovation in Healthcare: Transforming Paper to an eSubmissions SOA
WelcomeWelcome
to Transformation and Innovation 2007 The Business Transformation Conference
2 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Agenda
Project History / Background / Goals
Technology Approach
SOA Details
Open Source / Open Standards
Summary / Review
3 3 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
2007
Project History / Background / Goals
• Grants Community (healthcare research)
• NIH/OD eRA eReceipts
• Beyond Paper
4 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Grants Community (health research)• Grants.gov portal created by Congress
• Central collection point for all government grants information
• Supplemental ability to submit grants via routing service
• Offers central forms facilities for Agencies
• Can authenticate applicants (complex!)
• Health research submissions major community ($4B annual funding)
5 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Applicants - prefer a common viewThe typical grant applicants’ challenge
Juggling all the various different formats and procedures
6 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Agency Delivery Services
Client Application
Forms
S2S
Services
Grants Management
Tools
Opportunity Repository
Public Grants Portal
Grants.gov
Certification,Verification
SubmissionHandler / Routing
PDF-based web browser deployment +extensible open tools
Open source transport web services andsecure B2G interfacing
Open source transport web services andsecure G2G interfacing
Exchange infrastructurewith XML and PDF content
SAML based sign-on and verification services
Web htmlportalservices
Web based menus and forms / XML-based configuration profiles
Adobe LiveCycle with download packages and web management forms
7 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Beyond Paper - NIH Grants Management
• NIH issues billions of dollars in grant awards to investigators worldwide annually
• Receives 70,000+ research and training grant applications
• Handling 20,000,000+ pages of paper
• Goal - to electronically receive, verify and accept ALL Research/Research related Grant Applications (initially 80:20 rule, then all)
8 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Grants Support Services Components• Submission of modular grants• Submission of full budget grants (no sub-projects or
consortia)• Validation results returned to Submitter system• Validation service before submission• Grant image generation by NIH• View and approve generated image for sign-off of
submission (web GUI)• Investigator Personal profile query and update• Status inquiries in grant workflow processing• Notification of peer review assignment
9 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
NIH Exchange - Design Goals• Automated registration of participants• Ability to self-certify exchange transactions• Version control and ability to approve partners• Centralized registry for participant management• Declared and shared business rule scripting• Integration through messaging services• Backend application integration services• Uses open public specifications and open source
10 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
NIH/OD eRA eReceipts• National Institutes of Health
Washington Dulles HiltonThe Business Transformation Conference
Help Desk / Culture Transition
• Old paper based submission knowledge• New electronic forms submission
– Understand entry process– Manage verification sign-up– Link to existing Commons web forms– Supporting documents generation – Scanning and digital images– Reporting and tracking via email
14 14 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Washington Dulles HiltonThe Business Transformation Conference
Technology - Quick History• Notion of using Internet to securely
exchange digital business information–PDF started in 1991 by Adobe; 1993 launch
–XML started in 1997
–B2B work on XML/edi and ebXML
–ebXML specification – May 11th, 2001
–Web services – started 2001 as ‘quick fix’
–WSDL and XSD developed by W3C
• Web services used by Amazon and eBay
• Marketing of SOA emerges
16 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
PDF attachments
http connection
Grants.govIntake &
Processing
Applicant Grants.gov
Asych Messaging
22223333
Client Side Validation
Agency Rules
Federal Rules
Federal Credential
Agency Credential
Structure / Data
PDF attachments
XML formsUpload
1111
XML data
Grants.govIntake &
Processing
Staged Exchanges5555
Agency Rules
4444
Document Handling – PDF / XML
Grants.gov
17 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
PDF attachments
PDF Form images
Grants.govIntake &
Processing Agency Downstream
Systems
Applicant Grants.gov
Asych Messaging
3333Delivery Packaging
1111
PDF attachments
XML data
6666Delivery
ZIP package
SOAPpackage
Grants.govIntake &
Processing
Asych Messaging
Agency Downstream
Systems
Separate
Staged
Delivery
Indirect feedback
XML data
XML responseDirect feedbackStaged Exchanges
PDF Form imagesGeneration
5555
8888
9999
7777
Agency
Packaging / Delivery
18 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Knowledge Mining Support• Extract of text from PDF(s)• Selection of data from XML• Import to knowledge mining tools (commercial)• Reporting and querying by NIH staff• Ability to import profiles into KM tools of
reviewers and researchers• Knowledge mining potential for healthcare
research:– Leveraging Knowledge for Modern Science Management
Monday, February 06, 2006– http://videocast.nih.gov/ram/km020606.ram
19 19 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
2007
SOA Details• Partner Management - CPA
• External Information Services
• Internal Delivery Exchanges
• Security Considerations
• Toward Registry Facilitation
• Acceptance Testing and Version Control
20 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
What exactly is SOA?• SOA still very much dependent on the
focus of the advocate
• Some commonly accepted wisdoms– Using internet TCP/IP based exchanges– Both “real time” and “batch” services– Need registry to manage content / services– Robust Security and Authentication– Partner profiles - MoU, roles, context– Rule based business information handling– Business process formalization
21 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Operational Requirements• Outward facing messaging systems• Formal agreement profiles for business participants• Business process workflow definitions • Information exchange rules• Registry to hold agreements, definitions, scripts / (provides common point of reference for partners to ensure consistent operational practices)• Internal integration routing and dispatch methods• User interfacing for entry/control with quick sign-up
22 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
1. Memorandum of Understanding Business Analyst
• Meeting of the Minds• Business Goals• Define Scope• Rough Timeline• Creation / Best Practice Wizard