Innovation and Futures Study Sec 900 FINAL Slides Jan 15 08

8/14/2019 Innovation and Futures Study Sec 900 FINAL Slides Jan 15 08

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Innovation and theFuture of Quality


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About the Presenter

Ron Atkinson

ASQ President


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Need for Innovation

Innovate or die.

This is the New Economy, The OldRules do not apply

Innovations in innovation


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Innovation Defined

Instituting significant change that adds

value to the organization by:

Increasing efficiency

Increasing effectiveness

Reducing costs

Developing new profit streams


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Fall from GraceInnovation lost momentum at beginning

of the 22nd century because:

Innovations did not fit the parent company

All attempts not immediately successful

Scandal and lawsuits


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ASQs 2005

Futures StudyThe Forces of Change


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History of Futures Study

1st Study - 1996

2nd Study - 19993rd Study - 2002

4th Study - 2005


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Three-step process

Identifying the keyforcesthat will

shape the future of quality

Developing scenarios of how theforces might unfold Considering the possible implications


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Key Forces


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GlobalizationKey Force # 1


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Threat or opportunity?

Fluidity of the Internet

Shifting trade politics New kinds of collaboration


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Innovation/Creativity/Change

Key Force # 2


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Qualitys contribution to the top line

Knowledge is king

Nanotechnology, biotechnology, masscustomization and personal

manufacturing

Innovation is critical Increased demand for sensing

systems


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OutsourcingKey Force # 3


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First cousin to Globalization

Work becomes more independent of

place or space Emergence of virtual companies

Swinging pendulum of outsourcing

back to developed countries


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Consumer Sophistication

Key Force # 4


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Rising expectations of product quality,

seamless delivery and fresh features

Quality is essential, but not sufficient Instant Internet knowledge empowers

consumers

National loyalty traded for cost/benefit Anticipatory skills grow in value


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Value CreationKey Force # 5


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Requires clarity and definition from

stakeholders viewpoint

Management systems must adapt Sustainability, waste elimination and

the triple bottom line

Quality must create value in everything


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Changes in QualityKey Force # 6


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Redefined to fit the needs of 21st

organizations

Systems approach is key Premiums on anticipation, first to

market, agility, and supplier network

management People skills are critical


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Scenarios


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How will the Key Forces play out inthe future?

What is most important to the future

of quality? How can we use our knowledge to

our strategic advantage?


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Four scenarios of the future

Indicato

rofQualityProg

ress

Yesterday Today Tomorrow

ScenariosHistory

Reality Therapy

Global Warming

Pluralistic World

Innovative Edge


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Global Warming

Too little, too late


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Reality Therapy

The same path were on


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Pluralistic World

Cooperation and collaboration


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Innovative Edge

Best of all possible worlds


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Implications


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What does it mean for...

Quality professionals

Organizations and the quality field

The American Society for Quality


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Quality professionals

The future is bright

Learn the language of business and

strategic quality New skills in: anticipation, change,

innovation and systems

New languages and culturalknowledge

Basic quality tools are here to stay


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35 Opportunities a Day

Everyone has over 35 opportunities a

day to do something differently

Some people recognize the

opportunities, some dont


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Diver sity is the keyUnderstanding individual styles:

Idea Creator

Idea EmbellisherIdea Perfector

Idea Implementer


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Promoting Innovation

Creating the right climate

Selecting and using idea generating

techniquesSelecting ideas for further exploration


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Innovative Thinking Tips

Search for possibilities not solutions

Go beyond the first best answerThink about your thinking plan

What tools will you use?


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Architecture for

Sustained Innovation

Shared vision and

strategy

Environmentsupports

Resource allocation

Process networks

ProgramsSkills development

Rewards andrecognitionExternal

stakeholder

innovation

O i ti d th


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Organizations and thequality field

Systems approach to quality

Speed

Anticipation Change and transformation

Sustainability


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Getting Leadership to Listen

Make the Economic Case for Quality


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The Future: Taking Quality inBold New Directions


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Its up to you!

How will you shape the future of

quality in your own work?

What skills will you need to succeed

in the future?


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ASQ. Make GoodGreat

Innovation and Futures Study Sec 900 FINAL Slides Jan 15 08

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