Innovate! Innovate! Path to Quality, Customer Path to Quality, Customer Delight and Competitive Delight and Competitive Advantage Advantage Donna Prestwood & Paul Schumann Donna Prestwood & Paul Schumann
Jan 22, 2015
Innovate!Innovate!
Path to Quality, Customer Delight Path to Quality, Customer Delight and Competitive Advantageand Competitive Advantage
Donna Prestwood & Paul SchumannDonna Prestwood & Paul Schumann
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OutlineOutline
InnovationInnovation InnoVantage Grid™InnoVantage Grid™ Principles of InnovationPrinciples of Innovation SummarySummary
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Types of InnovationTypes of Innovation
NatureNature ProductProduct ProcessProcess ProcedureProcedure
ClassClass BreakthroughBreakthrough DistinctiveDistinctive IncrementalIncremental
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Types of InnovationTypes of Innovation
NatureNature ProductProduct ProcessProcess ProcedureProcedure
ClassClass BreakthroughBreakthrough DistinctiveDistinctive IncrementalIncremental
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Types of InnovationTypes of Innovation
NatureNature ProductProduct ProcessProcess ProcedureProcedure
ClassClass BreakthroughBreakthrough DistinctiveDistinctive IncrementalIncremental
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Types of InnovationTypes of Innovation
NatureNature ProductProduct ProcessProcess ProcedureProcedure
ClassClass BreakthroughBreakthrough DistinctiveDistinctive IncrementalIncremental
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Types of InnovationTypes of Innovation
NatureNature ProductProduct ProcessProcess ProcedureProcedure
ClassClass BreakthroughBreakthrough DistinctiveDistinctive IncrementalIncremental
Breakthrough
Distinctive
Incremental
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InnoVantage GridInnoVantage Grid™™
Product
Process
Procedure
Incr
emen
tal
Distin
ctive
Break
thro
ugh
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ExamplesExamples
AutomobileAutomobile Personal ComputerPersonal Computer
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ExamplesExamples
AutomobileAutomobile Personal ComputerPersonal Computer
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Automotive History: Automotive History: Experimenters & HobbyistsExperimenters & Hobbyists
Incr
emen
tal
Dist
inct
ive
Break
thro
ugh
Product
Process
Procedure
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Automotive History: Search & Automotive History: Search & LearnLearn
Incr
emen
tal
Dist
inct
ive
Break
thro
ugh
Product
Process
Procedure
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Automotive History: A Car for Automotive History: A Car for EveryoneEveryone
Incr
emen
tal
Dist
inct
ive
Break
thro
ugh
Product
Process
Procedure
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Automotive History: Living Automotive History: Living Room on WheelsRoom on Wheels
Incr
emen
tal
Dist
inct
ive
Break
thro
ugh
Product
Process
Procedure
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Automotive History: Automotive History: Synthesizing Market Synthesizing Market DemandsDemands
Incr
emen
tal
Dist
inct
ive
Break
thro
ugh
Product
Process
Procedure
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Automotive History: Life Style Automotive History: Life Style on Wheelson Wheels
Incr
emen
tal
Dist
inct
ive
Break
thro
ugh
Product
Process
Procedure
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ExamplesExamples
AutomobileAutomobile Personal ComputerPersonal Computer
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Personal Computer (1970s): Personal Computer (1970s): Researchers & HobbyistsResearchers & Hobbyists
Product
Process
Procedure
Incr
emen
tal
Distin
ctive
Break
thro
ugh
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Personal Computer (1981 - Personal Computer (1981 - 1986): Market Development1986): Market Development
Product
Process
Procedure
Incr
emen
tal
Distin
ctive
Break
thro
ugh
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Personal Computer (1987 - Personal Computer (1987 - 1993): Cloning1993): Cloning
Product
Process
Procedure
Incr
emen
tal
Distin
ctive
Break
thro
ugh
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Personal Computer (1993 - Personal Computer (1993 - 1995): Market Expansion1995): Market Expansion
Product
Process
Procedure
Incr
emen
tal
Distin
ctive
Break
thro
ugh
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Personal Computer (1995 - ?): Personal Computer (1995 - ?): Windows on the WorldWindows on the World
Product
Process
Procedure
Incr
emen
tal
Distin
ctive
Break
thro
ugh
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The Glocal Vantage PointThe Glocal Vantage Point
Market
Stakeholders OrganizationCapability
OrganizationCapacity
Strategy
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The Glocal Vantage PointThe Glocal Vantage Point
Market
Stakeholders OrganizationCapability
OrganizationCapacity
Strategy
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The MarketThe Market
CustomersCompetitors Technologies
Social Political
Economic
Demographic
Scientific
Opportunity Threat
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CustomersCustomers
Present CustomersPresent Customers Identified Potential CustomersIdentified Potential Customers Unidentified Potential CustomersUnidentified Potential Customers
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CompetitionCompetition
DirectDirect IndirectIndirect StructuralStructural
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TechnologyTechnology
EmbeddedEmbedded SupportiveSupportive EnablingEnabling
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Driving Forces for ChangeDriving Forces for Change
Organization
Social
Political
Economic
DemographicScientific
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The Glocal Vantage PointThe Glocal Vantage Point
Market
Stakeholders OrganizationCapability
OrganizationCapacity
Strategy
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StakeholdersStakeholders
StockholdersStockholders EmployeesEmployees CustomersCustomers SuppliersSuppliers Strategic PartnersStrategic Partners CommunitiesCommunities
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The Glocal Vantage PointThe Glocal Vantage Point
Market
Stakeholders OrganizationCapability
OrganizationCapacity
Strategy
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The OrganizationThe Organization ProjectsProjects ResourcesResources
CapitalCapital PeoplePeople Strategic RelationshipsStrategic Relationships Facilities, Equipment and LandFacilities, Equipment and Land Intellectual PropertyIntellectual Property
CultureCulture
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The Glocal Vantage PointThe Glocal Vantage Point
Market
Stakeholders OrganizationCapability
OrganizationCapacity
Strategy
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StrategyStrategy Organization DependentOrganization Dependent Provides Competitive DifferentiationProvides Competitive Differentiation Way to Capitalize on the OpportunityWay to Capitalize on the Opportunity How to Minimize or Avoid ThreatsHow to Minimize or Avoid Threats Effectively Utilizes the OrganizationEffectively Utilizes the Organization Satisfies StakeholdersSatisfies Stakeholders
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Business DevelopmentBusiness Development
Customer Needs
Existing New
Cu
stom
ers
Exi
stin
gN
ew
Staying Put
MarketDevelopment
ProductDevelopment
Diversification
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Business DevelopmentBusiness Development
Customer Needs
Existing New
Cu
stom
ers
Exi
stin
gN
ew
Staying Put
MarketDevelopment
ProductDevelopment
Diversification
BackwardIntegration
ForwardIntegration
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Principles of InnovationPrinciples of Innovation
Gain the vantage pointGain the vantage point Seek changeSeek change Encourage freedomEncourage freedom Delight customersDelight customers
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Principles of InnovationPrinciples of Innovation
Gain the vantage pointGain the vantage point Seek changeSeek change Encourage freedomEncourage freedom Delight customersDelight customers
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Principles of InnovationPrinciples of Innovation
Gain the vantage pointGain the vantage point Seek changeSeek change Encourage freedomEncourage freedom Delight customersDelight customers
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Principles of InnovationPrinciples of Innovation
Gain the vantage pointGain the vantage point Seek changeSeek change Encourage freedomEncourage freedom Delight customersDelight customers
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Innovate!Innovate!
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Glocal Vantage, Inc.Glocal Vantage, Inc.
PO Box 161475PO Box 161475 Austin, TX 78716Austin, TX 78716 (512) 632-6586(512) 632-6586 [email protected]@glocalvantage.com www.glocalvantage.com http://incollaboration.com Twitter: innovant2003Twitter: innovant2003
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Paul SchumannPaul Schumann
Futurist and innovation consultantFuturist and innovation consultant Application of web 2.0 to market & strategic Application of web 2.0 to market & strategic
intelligence systemsintelligence systems Web 2.0 tools & technologiesWeb 2.0 tools & technologies Application of web 2.0 to democratic processesApplication of web 2.0 to democratic processes Broad perspectives on the futureBroad perspectives on the future ServicesServices
Strategic market research & technology forecastingStrategic market research & technology forecasting Intelligence systems consultingIntelligence systems consulting Seminars, webinars & presentationsSeminars, webinars & presentations
Glocal Vantage, Inc. 4404/10/23
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even commercially, as long as you credit me for the original creation as Paul Schumann, Glocal Vantage
Inc, www.glocalvantage.com.
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